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모텔 6 굿렛츠빌, 테네시 - 내슈빌 여행 후기

2 out of 5
모텔 6 굿렛츠빌, 테네시 - 내슈빌
323 Cartwright St, Goodlettsville, TN

이용 후기

6.4
평점 10 - 훌륭해요. 966개 이용 후기 중 188개" "
평점 8 - 좋아요. 966개 이용 후기 중 245개" "
평점 6 - 괜찮아요. 966개 이용 후기 중 209개" "
평점 4 - 별로예요. 966개 이용 후기 중 127개" "
평점 2 - 너무 별로예요. 966개 이용 후기 중 197개" "

6.2/10

청결 상태

7.4/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

6/10 - 괜찮아요

Lee

2024년 3월에 1박 숙박함

4/10 - 별로예요

Marilyn

Smelled bad, had evidence of cigarette burns on the bedspread, smelled like old urine and wet dog.
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 1일
Hi Marilyn, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 - 훌륭해요

Hannah 님, Bridgton

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 29일
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 - 너무 별로예요

Greg

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty, wood floor was sticky, cigarette burns on the bath tube, caulk coming out of the seams in the shower, stains on the bedding, womens hairnon the sheets and what lookednlike pee stains on the sheets. Totally avoid the place at all cost. Expedia should disassociate themselevs from this location
2024년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 19일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 - 별로예요

Pamela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worn out, cigarette burns into fixtures, loud, pillows and bedding flat/worn out, not the same as pictured on their site.
2024년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 19일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 - 너무 별로예요

Sasy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disgusting place
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 12일
Hi Sasy,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 - 너무 별로예요

Vicky

아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스
Dirty Needs thoroughly cleaned
2024년 3월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 12일
Hi Vicky,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 - 너무 별로예요

Anthony

연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Burn holes in the blankets, room smells like cigarettes so bad you can’t breathe, bath tub has mold everywhere. The rooms are completely disgusting. My mom got a room next to me and within 20 minutes of checking in we called and asked for a refund so we could leave and they tried to get us to move rooms. It was so nasty we didn’t want to stay there. Their best room wouldn’t have been decent enough.
2024년 3월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 12일
Hi Anthony,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 - 훌륭해요

Tonya

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

donald

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Dermaine

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Dermaine

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When I check in,the room was dirty dog fur all over, bathroom was dirty when we call the front desk they send a lady to clean, it seem she use a dirty rag to clean the mirror the floor was dirty we requested a broom they said they didn’t have any terrible experience
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

carmen zayas

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There is nothing that i like but the beds where dirty they had yellow stains on then the room had a werid smell to it and the heat was not working.
2024년 1월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 1월 17일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Need better cleaning staff
There was soap in the shower from the previous guest. Heat did not work.
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 26일
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 - 훌륭해요

Anthony

출장 여행
좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Chad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

Destiny

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms are small no refrigerator or microwave
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 12일
Hi Destiny,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 - 너무 별로예요

Chris

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No refrigerator or microwave in her room holes in the door nasty place to stay would not recommend wish I could get a refund for it
2023년 11월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 12월 5일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 - 좋아요

Peter

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Pam was great on check-in -- very pleasant. Room 109 lamps over bed: switch seems broken, won't turn on. Cigarette burns in bedding need replaced.
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 1일
Hi Peter,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 - 너무 별로예요

Mary

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the first time that we tried Motel 6. The desk clerk was pleasant enough but the room was dirty. The first room that we were given had dirty sheets and a foul odor, possibly of urine. The 2nd room wasn’t much better. The bedspreads were not clean and there were stains and holes in the sheets. The door appeared to have been kicked in previously. The bathroom had mildew in the shower. We will never use Motel 6 again!
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 1일
Hi Mary,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 - 너무 별로예요

Christian

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was dirty Holes in doors Bugs Stained bedding It was horrible Would never stay again.
2023년 10월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 1일
Hi Christian,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

2/10 - 너무 별로예요

Matt

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The absolute filthiest hotel I have stayed at in 20 years! I checked in rather late (1am) for a two night stay. It took so long to locate staff to check in that I decided against trying to get another room despite the following. They put me in a smoking room despite me reserving a non smoking room. Black ash came out of the air conditioner/heater. Room smelled. I discovered three living cockroaches within first ten minutes (More? Probably!). Sheets were filthy and filled with cigarette holes. Dirty towels from previous customer were still there. Shower leaked into rest of the bathroom. I could continue. STAY AWAY FROM THIS PROPERTY. DO NOT STAY HERE!!!
2023년 10월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 10월 18일
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

6/10 - 괜찮아요

Emily

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not great
It was a very basic place to stay for a quick overnight. The lady at the front desk was very kind! The room was not great. I chose a non-smoking room and it smelled like smoke really bad when we first walked in. I called the front desk to make sure, and she confirmed that it was a no smoking room. There were cigarette burn holes in the comforter. She did offer to move us, but we figured it wouldn’t be much different considering people were standing outside of the rooms smoking. The shower was mildewy and had hair in it from the last guest. There was no blow dryer, no iron, and no shampoo or conditioner if that is something that you needed or expected to be in a motel room. Overall, it served its purpose as an overnight stop on the way to our destination, but I would not stay there again.
2023년 10월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 10월 18일
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 - 훌륭해요

John

2023년 9월에 2박 숙박함

8/10 - 좋아요

Dean

The berd was uncomfortable and only 2 pillows
2023년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 30일
Hi Dean,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 - 별로예요

Joshua

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet had not been cleaned and had urine on it. Long hair on the floor. Trash under the bed. Blanket in the **non-smoking** room had a dozen burn holes in it. Standards for a budget hotel are already low but they managed to go lower.
2023년 7월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 9일
Hi Joshua,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 - 너무 별로예요

Jeffrey 님, LUDLOW

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
PLEASE think first before staying at this Motel 6. I'll be honest I don't even know where to start. The cleanliness was nonexistent!! I don't even think they changed the sheets from the previous guest. There was human hair and dog hair all over the sheets and pillows. There were visible stains on every pillowcase and sheet on both beds. The pillows don't look like they have been replaced in 10 years. they were completely stained and yellow. There was stuff all over the floor where they haven't ran the vacuum in weeks. like debris all over, hair all over just grime all over! I wish I was kidding about this. DO NOT STAY HERE! The tub and shower had mold and mildew in and around the tub, the walls had black mold on it. The shower handle was coming out of the wall, the toilet was completely dirty. You know the ring around the toilet when it hasn't been cleaned in weeks or months. And the towels, like come on man!! invest in your business and buy some new towels. They looked like towels you throw out or use to clean your car with after they have been used for a while. see through, rough, hard and dirty like everything in this place. Don't even get me started on the outside. Put a fresh coat of paint on the exterior of your business for goodness sakes!! Just filth!! I was in town for one day, and if I had time to go somewhere else I would have. The only good thing about this place is the area around it. There is tons of shops, food, and other hotels! so please stay somewhere else!!
2023년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 9일
Hi Jeffrey,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
You get what you pay for
Barest minimum requirements to be considered a motel. No hair dryer, no ice bucket, no fridge, no shampoo, no coffee maker, no microwave. Only 2 pillows, no extra sheets, rough towels, the smallest toilet I’ve seen. But the room could get cold, the floors were new, and all the outlets worked. Needed a quick, cheap room to visit VUMC.
2023년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 9일
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 - 너무 별로예요

Denis

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Jamie

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Nate

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don't book this one!
Awful smelling and dirty don't stay at this place!
2023년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 19일
Hi Nate,We’d like to apologize for falling short where safety is concerned. The safety of our guests is our highest priority, so rest assured we’re giving this the attention it deserves. Lilith#Team6

8/10 - 좋아요

RICHARD

2023년 6월에 2박 숙박함

2/10 - 너무 별로예요

Jessica

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beds were stained and had cigarette holes. Bathroom was filthy and covered in mildew or mold. Floor had not been cleaned and there was garbage under the beds.
2023년 6월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 7월 6일
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 - 너무 별로예요

Bounphet

별로예요: 청결 상태, 숙박 시설 상태 및 시설
It not just dirty and the bed sheets it so dirty and the bathroom if they need how to clean I can show to them I never see anything that so dirty I would fire the manager who don’t know how to manage
2023년 6월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 7월 6일
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Free for dogs & was good stay!
The check-in and check-out staff were friendly, the pool looked inviting, the night was quiet and pleasingly uneventful. Motel 6 has free pet stays- the other places say pet friendly, but too many are deceptive & charge between 25&100 dollars a night in small print- this was free for dogs- and I was pleased.
2023년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 6월 28일
Hey Barbara, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Lilith#Team6

10/10 - 훌륭해요

Shanika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean rooms with a great pool and great service
2023년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 6월 21일
Hi Shanika, Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon. Maz K. #Team6

2/10 - 너무 별로예요

Malea

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Checked in and was there for less than 2 hours, changed rooms, then check out and went to another hotel. Was dirty, cigerette burns on bed in non smoking room, clogged toilet (was given a plunger to unclog it myself), tv didnt work, prostitutes everywhere.
2023년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 6월 7일
Hi Malea,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 - 별로예요

jeffrey

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I thought my room was to have a small refrigerator and even though there was a cabinet to hold one,it was removed. A banana was setting on the bedside night stand from a previous traveler. They need more attention to cleaning and maintenance.
2023년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 6월 1일
Hi Jeffrey, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

4/10 - 별로예요

ReJeana

별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property was very dirty. One bed did not look like the sheets had been made. Both beds had cigarette burns all over the bedspreads. Bathroom tub had cigarette burns. Sink did not drain. Did not even try the bathtub.
2023년 5월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 5월 24일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 - 별로예요

Gary

2023년 5월에 1박 숙박함

4/10 - 별로예요

megan

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s convenient because it’s right off the interstate! It was cheaper if you booked at the hotel then it was on Expedia. The room was gross! Dirty towels in the bathroom. Dirty bed spreads! Very disappointed.
2023년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 5월 16일
Hi Megan,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

6/10 - 괜찮아요

William

2023년 5월에 1박 숙박함

8/10 - 좋아요

Kaytlynn

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Tiffany

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just not a clean.. bed uncomfortable.
2023년 4월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 5월 5일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 - 너무 별로예요

Felipe

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There are permanent homeless that live in the property. These homeless are in the hotel, all day, smoking, and all that smoke goes into your room. Especially at one and two in the morning, you will be overwhelmed with smoke that it will not let you sleep. These people are chainsmokers. Do you see people also camp out in front of the property with all of their furniture, seems like they’ve been for close time and have nowhere to put their furniture then to leave it in the parking lot and on the weekends do yard sales from the motel six parking lot. I feel bad for the people, but it’s just doesn’t look right.
2023년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 4월 25일
Hi Felipe,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 - 좋아요

Norma

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy late check in. Just stayed one night. No problems.
2023년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 4월 19일
Hi Norma, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 - 훌륭해요

Astrid

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Landon

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was worse than a 39.00 roach motel but cost us 143.00. It was not cleaned, burn marks in in comforter and in shower. Table was falling apart and particle board had been wet enough it was crumbling!
2023년 4월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 4월 13일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 - 너무 별로예요

Kathryn 님, LAPEER

단체 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will say that the lady who was working was very kind. We were a party of 8 (4 adults, 4 small children) and we rented two rooms a few hours before we arrived. She made sure that we had rooms together and checked us in quickly. This was the ONLY hotel in the area that had a vacancy and we were desperate. Next time we will pull into a rest area and sleep in our vehicle. The beds were disgusting. We checked to make sure there weren't bugs which there was not and we were surprised. Burn holes in ALL of the bedding along with hairs and stains, floors were dirty, absolutely no amenities- not even a lone bar of soap. Bathroom had hair on the floor. We slept for a total of five hours and left without showering in the disgusting bathroom.
2023년 4월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 4월 13일
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6