책상, 다리미/다리미판, 무료 WiFi, 침대 시트

오요 호텔 휴스턴/험블 - IAH 에어포트 / 하이웨이 59 여행 후기

2 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 262개 이용 후기 중 74개" "
평점 8 - 좋아요. 262개 이용 후기 중 57개" "
평점 6 - 괜찮아요. 262개 이용 후기 중 47개" "
평점 4 - 별로예요. 262개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 262개 이용 후기 중 52개" "

6.8/10

청결 상태

7.2/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

10/10 - 훌륭해요

Miya

좋아요: 청결 상태
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Eddie L

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
You get what you pay for. My room was listed as non-smoking but it definitely was not. As a non-smoker I could smell it in the pillows and the comforter. The cleaning lady did her part by keeping the room clean but to no avail. I went to ask about an iron and ironing board and was told they didnt have one as everytime the got them they were stolen. Who steals those items? The staff that i dealt with were nice and helpful. Not a bad stay.
2024년 3월에 5박 숙박함

8/10 - 좋아요

Eduardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good stay

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fast easy check in
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Clifton

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worth the stay

10/10 - 훌륭해요

Clifton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenience and accessibility was amazing.

6/10 - 괜찮아요

Jessie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s not bad Price is awesome and front desk is very nice!
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Kanesha

좋아요: 직원 및 서비스, 편의 시설/서비스
Everyone was very kind and it was neat and clean on the inside
2024년 2월에 1박 숙박함

8/10 - 좋아요

Kyra

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Tirrell 님, Las Vegas

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was an extremely strong odor in the room & the bottom of the door was bent out wouldn’t close leaving a gap & draft. They keep the front desk lobby locked so you have to communicate through a window outside. I was told there were no other rooms. I really need a refund!
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

HEgfCTO

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

8/10 - 좋아요

Shay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Richard

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Miquela

2023년 12월에 2박 숙박함

4/10 - 별로예요

Joy

별로예요: 직원 및 서비스
The place was alright, for a cheap hotel. I was upset that they did not honor my reservation, even after I called twice, and emailed them to inform them that I would be late checking in because my flight didn’t arrive until after midnight.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Jeremy

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Better than expected
On the plus side; Location was convenient, property was relatively clean, plenty of hot water. Not so good; No elevator, coin operated washing machine was not working. Overal trip was okay, would consider staying here again.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Samiha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic experience really friendly accommodating staff great location very clean
2023년 11월에 1박 숙박함

4/10 - 별로예요

Oussama

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty towels, smell like coffee, elevator doesn't work.....
2023년 10월에 1박 숙박함
답변 제공: Dewi 님, 2023년 12월 5일
Never meant to disappoint you, Oussama! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

8/10 - 좋아요

Thomas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
everything was ok, bed liens had a burn hole in the sheet, the bed was comfortable.
2023년 10월에 1박 숙박함
답변 제공: Barbara 님, 2023년 12월 5일
Thanks for the positive rating, Thomas! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Barbara

10/10 - 훌륭해요

Henry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place for cheap stay
2023년 10월에 2박 숙박함
답변 제공: Dewi 님, 2023년 12월 5일
That is great to hear, Henry! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

2/10 - 너무 별로예요

Griselda

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jamás reserven en este hotel. Tuve la peor experiencia. Al llegar hice el pago con TC y me dijeron que estaba declinada entonces pagué cash y después chequeo en mi banco y el cargo si se hizo. Ellos todo el tiempo dijeron que no tenían los fondos y la plataforma decía que solo era una retención que se liberaba en cuestión de 10 días. Sigo checando ese cargo y ahora el hotel dice que yo cancelé la reservación y como su política es si cancelas se carga el total y no hay reembolso entonces ellos me culpan a mi de cancelar. Yo me quedé todos los días reservados y pagados y ahora no se hacen responsables. Solo se echan la bolita y nadie quiere responder ni devolver mi $$$
답변 제공: Bárbara 님, 2023년 12월 5일
Hola griselda! Lamentamos saber que su experiencia con nosotros no ha sido agradable. Trabajaremos en sus comentarios para brindarle la mejor experiencia posible la próxima vez. Saludos, Bárbara.

2/10 - 너무 별로예요

DT'S FUNNY

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Ava 님, 2023년 10월 17일
Hi, Guest! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava

8/10 - 좋아요

Alexis

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Ava 님, 2023년 10월 17일
Hi, Alexis! We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ava

6/10 - 괜찮아요

Edward

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not my first choice by any means, and never again.
Room is very dated and desk was stained and chipped and A/C didn't work very good. I asked for no room service but they don't allow that, so they wasted 5 towels and the maids time for no reason. Front desk was very stand offish and would let me check in 1 minute before 3pm. Not a big deal, but means they don't manage their time properly.
2023년 9월에 6박 숙박함
답변 제공: Ava 님, 2023년 10월 17일
Hi, Edward! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ava

2/10 - 너무 별로예요

Lynn

별로예요: 청결 상태
2023년 9월에 4박 숙박함
답변 제공: Ava 님, 2023년 10월 17일
Hi, Lynn! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava

10/10 - 훌륭해요

Erik

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy bonito lugar limpio y accesible a las tiendas
2023년 9월에 3박 숙박함
답변 제공: Ava 님, 2023년 10월 17일
¡Hola, Erik! Nos alegra saber que le gustaron nuestros servicios. Que tengas un agradable día por delante :) Saludos, Ava

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good locatiom
2023년 9월에 1박 숙박함
답변 제공: Ava 님, 2023년 9월 12일
Loved to hear this, Matthew! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Ava

6/10 - 괜찮아요

Tinisha

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Tim 님, 2023년 9월 13일
Hi, Tinisha! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Okay room, rude customer service
The room was good. Pretty basic and clean. The woman who checked me in was rude and insinuated that I lied about calling about an issue. Her words, "You didn't call but whatever."
2023년 8월에 1박 숙박함
답변 제공: Ava 님, 2023년 9월 13일
Hi, Guest! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

2/10 - 너무 별로예요

Perry

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was not branded OYO and is operating under a different name…Bedding was uneven from the frame making the mattress flip… uncomfortable sleep… coils felt through the sheets.
2023년 8월에 1박 숙박함
답변 제공: Barbara 님, 2023년 9월 13일
Hi, Perry! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

8/10 - 좋아요

Teresa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This place was like a truck stop hotel. A little noisy.
2023년 8월에 1박 숙박함
답변 제공: Ava 님, 2023년 9월 12일
Thank you for the wonderful comment, Teresa! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ava

10/10 - 훌륭해요

Paul

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It’s was ok for the price I’ll stay again
2023년 8월에 5박 숙박함
답변 제공: Dewi 님, 2023년 9월 13일
Hi, Paul! Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you and we will make every effort to keep this smile forever. Regards, Dewi

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet and nice place to get away.
2023년 8월에 1박 숙박함
답변 제공: Ava 님, 2023년 9월 12일
Thank you very much, Ovidio! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Ava

4/10 - 별로예요

Elizabeth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I don’t like the area I feel unsafe.
2023년 8월에 1박 숙박함
답변 제공: Joey 님, 2023년 9월 13일
Sorry for the unpleasant experience you had with us, Elizabeth! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Joey

6/10 - 괜찮아요

andrea geraldine

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Ava 님, 2023년 9월 12일
Hi, Andrea! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

4/10 - 별로예요

Shelly

별로예요: 청결 상태
2023년 7월에 4박 숙박함
답변 제공: Joey 님, 2023년 9월 13일
Hi, Shelly! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

2/10 - 너무 별로예요

Miranda

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing like the pictures you see online, bed sheets & towels were dirty, pool was closed.
2023년 7월에 1박 숙박함
답변 제공: Rosy 님, 2023년 7월 29일
Hi, Miranda! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted, and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Rosy

8/10 - 좋아요

Quintrell

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
It was okay
2023년 7월에 1박 숙박함
답변 제공: Eva 님, 2023년 7월 25일
Delighted to hear your words of praise, Quintrell! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Eva

10/10 - 훌륭해요

michael s

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: Eva 님, 2023년 7월 25일
Hi, Michael! Thanks a lot for giving us the perfect rating. Next time we are going to carry out our best efforts to pull this off to a whole new level. Regards, Eva

4/10 - 별로예요

실제 이용하신 고객

가족 여행
Nah... I'd think twice
Reservation was cancelled by hotel for not checking in by 6pm and I was charged then worker said we could stay but charged again and increased cost by about $22. Original charge was credited back. Pool was not open...false advertisement. Sketchy area.
2023년 7월에 2박 숙박함
답변 제공: Barbara 님, 2023년 7월 29일
Hi! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't stay here!!
The only positive note to staying at the Hotel was the closeness for shopping and restaurants. The Pool was closed, which was upsetting. My room was on the 3rd floor, the people next to us was constantly argue and hitting, banging on stuff, and every night at the same time they smoked weed because the smell came into my room. The beds were very uncomfortable, like sleeping on the hard floor, the ice machine did not work. The air conditioner made very loud sounds, but it blew cold air though, we made reservations for July 1st, 2023 til the 4th of July, but it was so disappointing my daughter and I left a day earlier. I wanted a refund for the last day I didn't stay, but the manager told me that was impossible.
2023년 7월에 3박 숙박함
답변 제공: Eva 님, 2023년 7월 10일
We are extremely sorry to know this, Guest! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Eva

4/10 - 별로예요

ADRIAN

좋아요: 청결 상태
별로예요: 직원 및 서비스
La persona del cheack in me trato muy mal, me pidió mi visa insinuando que yo era indocumentado, y al ver que era mexicano se porto sumamente grosero, no quiero volver a reservar con expedía nunca
2023년 7월에 1박 숙박함
답변 제공: Maria 님, 2023년 7월 5일
Apologies for the problems you had faced, Adrian! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Maria

2/10 - 너무 별로예요

Lauren

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Did not save the room I originally booked. I received a smoking double bed room and cockroaches on the floor. I booked a nonsmoking king. When asked if there there was nonsmoking, I was told I was wrong and it was “impossible” that he did not make a mistake, until I showed the original reservation.
2023년 6월에 1박 숙박함
답변 제공: Tim 님, 2023년 7월 5일
Hi, Lauren! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

10/10 - 훌륭해요

Chad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Barbara 님, 2023년 7월 5일
Thanks for rating us, Chad! Your review made our day. We hope to delight you with our services. Regards, Barbara

2/10 - 너무 별로예요

Fred

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed here only of power outages in Houston from storm that came through the day before and limited availability in the area. The hotel is very old and is not good shape. Beds were uncomfortable and seemed like old mattresses in room, bathroom was was not great either bathtub was dirty and rusty faucets. Asked guy at front desk for extra towels and he only gave me a bath towel when I needed more wash cloths. Would give a negative 5 stars if I could 👎
답변 제공: Lisa 님, 2023년 6월 30일
Hi, Fred! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Lisa

2/10 - 너무 별로예요

Schaira

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible I didn’t sleep in that hotel for two nights they said I couldn’t book but kept my money ! Terrible area and always have junkies at the hotel.
2023년 6월에 1박 숙박함
답변 제공: Ava 님, 2023년 6월 21일
We are extremely sorry to hear about this, Schaira! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Ava

10/10 - 훌륭해요

Leslie

2023년 6월에 1박 숙박함
답변 제공: Barbara 님, 2023년 7월 5일
Thanks for your kind and lovely words, Leslie! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara

10/10 - 훌륭해요

Mario

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice nd comfy
2023년 6월에 1박 숙박함
답변 제공: Ava 님, 2023년 6월 7일
Great to hear this, Mario! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ava

6/10 - 괜찮아요

celia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Smells bad very small rooms not comfortable
2023년 5월에 1박 숙박함
답변 제공: Ava 님, 2023년 6월 7일
Hi, Celia! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava