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모텔 6 메릴랜드 하이츠, 미주리 여행 후기

2 out of 5
모텔 6 메릴랜드 하이츠, 미주리
12330 Dorsett Rd, Maryland Heights, MO

이용 후기

6.0
평점 10 - 훌륭해요. 1001개 이용 후기 중 188개" "
평점 8 - 좋아요. 1001개 이용 후기 중 215개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 182개" "
평점 4 - 별로예요. 1001개 이용 후기 중 167개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 249개" "

5.8/10

청결 상태

6.8/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

10/10 - 훌륭해요

Tikina 님, Douglasville

2024년 4월에 3박 숙박함

2/10 - 너무 별로예요

Paris

The electricity went out and my booking wouldnt go through. On their end. They told me to rebook it and theyd refund me. Neither of these things worked.
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 23일
Hi Paris,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6

10/10 - 훌륭해요

John 님, St. Louis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is well maintained! The staff is very friendly and understanding
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 9일
Hi John,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 - 너무 별로예요

Belinda

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walked inside the property and was immediately hit with the smell of marijuana. The motel room door barely was closed and someone could have easily got in my room. My room window was open . The room was not warm at all and I froze all night. People walking up and down the halls, the doors were opening and slamming shut. The bathtub was dirty and had a used straw in the tub. The walls were dirty and the floor was too. The linen had black stains on them and so did the towels and washcloths. The lighting inside the room was terrible. Has no place to sit except for the bed and a desk chair that was filthy nasty and dirty. I will not be returning .
2024년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 4월 2일
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 - 괜찮아요

Gregory 님, Leawood

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is an old Baymont that is very run down. People staffing the property are minimal and do not speak english well. No breakfast, Old furniture, Rooms very basic and run down. You hear I-270 all night thru the windows. Smells loke Pot outside.
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 19일
Hi Gregory, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

4/10 - 별로예요

hasael aaron

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place needs a lot of repairs and cleanliness. My sheets had holes cut out with scissors cant help but think they cut out stains and kept the sheets, i killed a few roaches in my rooms. Amd a bit more other things..
2024년 2월에 2박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 5일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 - 훌륭해요

Von

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Travale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 6일
Hi Travale,Thank you for the perfect rating!Lilith#Team6

8/10 - 좋아요

Bill

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The room across from me was having work done to it and there was material outside the door on the floor. At 1am people was in the walkway talking loudly for quite awhile and the desk was just up the hallway. Would have been nice if they had said something about the noise.
2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 29일
Hi Bill, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

6/10 - 괜찮아요

David

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

David

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

4/10 - 별로예요

David

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Lily

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room we stayed was quite spacious and the bed was quite comfortable. There were even 3 chairs. The clerk told us there would be a fridge and microwave in the room but we found only a fridge. Since we were staying only one night, we didn't bother to tell the clerk. The property is being renovated, according to the front desk. So we expected the messes in the hallway but didn't mind at all.
2024년 1월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 1월 23일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Charles

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was okay. Needed a room for a quick overnight stay. They were very accommodating and Ellie was very nice.
2023년 11월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 28일
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 - 괜찮아요

Patricia

가족 여행
별로예요: 객실의 편안함
The hotel was basic. There was no refrigerator or microwave in the room no coffee in the room the blankets were like tissue paper. It was not even a blanket it was like I don’t know what it was the bedroom uncomfortable the hotel, for the most part was OK. It was just a basic hotel for $87. It’s not worth it.
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 14일
Hi Patricia, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

2/10 - 너무 별로예요

Gregory

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Apparent homeless druggies loitering in parking area, a crime which apparently victimized an elderly woman took place requiring three police cars to respond and police to patrol a first-floor hallway. Water leaked from the ceiling into my bathroom every time they flushed or showered upstairs. No clock in room.
2023년 10월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 6일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 - 괜찮아요

James

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Stayed because it was cheap, only...
Motel is older! Not to say it was not clean.... but the overall vibe was not a good presentation... broke fixtures, really bad remodeling attempts, etc.
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 31일
Hi JamesThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 - 너무 별로예요

Wendy

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This was a horrible stay. The room smelt bad, paint peeling off the wall in spots, people out front looked homeless. People backed into the parking spot in front of our window and would let their truck idle and exhaust came thru our ac vents and would run the truck all hours of the night after my husband complained and ask nicely to stop. Will never stay there again and would not recommend to anyone.
2023년 10월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 26일
Hi Wendy,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

8/10 - 좋아요

Annitta

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was just a place to lay your head
2023년 10월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 10월 17일
Thank you for positively rating your stay!!Nancy Y.#Team6

4/10 - 별로예요

Terence

가족 여행
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Smelled really bad. Very outdated. I wasn’t expecting much but they allow animals and you can definitely smell it.
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 29일
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

8/10 - 좋아요

Mondreyon

출장 여행
좋아요: 직원 및 서비스
This hotel is right off of 270, and its 10 minutes to the airport. Has an amazing Indian Restaurant on the premises and the staff is very friendly
2023년 9월에 3박 숙박함
답변 제공: Nancy Y. 님, 2023년 9월 26일
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 - 좋아요

Mondreyon

출장 여행
좋아요: 청결 상태
I normally love staying here. However this time i wasnt pleased. There was roaches in my room, it was very nosy after 9pm and i didnt recieve housekeeping not once
2023년 9월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 18일
Hi Mondreyon,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

2/10 - 너무 별로예요

Shawnna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekly rate hotel.
Smells like cat pee. Stains everywhere. Paper tissue all over room floor. Called management with no room change or even a housekeeper to fix the nasty room. Called the front desk and zero cares were given.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Alisha

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It was so dirty. The sink was cracked and the shower was broken with mold in the caulk. The walls where dirty
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 12일
Hi Alisha,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 - 너무 별로예요

DeAngelo

2023년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dog poop
There was literally dog poop in the hall way and stairway several times!
2023년 8월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 29일
Hi Traveler,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

10/10 - 훌륭해요

Mondreyon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There an Indian restaurant on the property and the food is amazing. This hotel is close to just about everyone
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Gary

2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Brenda

2023년 8월에 6박 숙박함

6/10 - 괜찮아요

Lawrence

출장 여행
water is too thin and not getting warm quickly enough.
2023년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 21일
Hi Lawrence,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Concert trip
Woman at the desk for check in was rude. Ice machine had zero ice. None of the vending machines worked. Light bulbs were either out or very dim. Lots of dogs barking could be heard in the hallways. But the bed was comfortable and the shower seemed clean
2023년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 21일
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 - 너무 별로예요

Cory

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Vincent

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have said my peace several times
2023년 7월에 3박 숙박함
답변 제공: Nancy Y. 님, 2023년 8월 16일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 - 괜찮아요

Terrence

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Ramesh

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had the worst experience, went for family trip and the motel was total disappointment
2023년 8월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 8월 16일
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 - 별로예요

Rita

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Electrical outlet and vanity light not working correctly. People hanging around who seemed not to be guests. Police were there when I returned from dinner. Room 135. Also, light bulb out in bedside lamp.
답변 제공: Nancy Y. 님, 2023년 8월 16일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 - 너무 별로예요

Kendyl

단체 여행, 연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not worth it. Don’t do it. Blood stains on the walls, bugs in the bathroom, and stains on the pillows and sheets. Disgusting.
2023년 8월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 8월 16일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 - 너무 별로예요

Tracy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sad
Bathroom ceiling needs replaced and they have bugs
2023년 8월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 8월 16일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 - 별로예요

Brittany

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For a very quick stay, i guess this place is ok. Wouldn’t recommend staying longer than a night. The toilet was running when we arrived in our room and my bf had to fix it. One of lamps didn’t work and another wasn’t plugged in. The mirror was covered in dust and our blanket had a stain. Paint was chipped and the banister was ripped. The lobby and hallway smelled of weed and dogs.
2023년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 16일
Hi Brittany,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 - 별로예요

Brian

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for 2 nights. Was locked out of room after first night and had to get an new key.
2023년 7월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 7일
Hi Brian,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 - 훌륭해요

Tayler

좋아요: 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Demarco

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ROACHES
2023년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 7일
Hi Demarco,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 - 별로예요

Anastasia

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
No coffee pot in the room, broken furniture, no USB ports for charging electronics. Suspicious cleanliness of the bed. Burn stains on the bathtub & electrical outlets visibly burnt with black soot surrounding them
2023년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 1일
Hi Anastasia,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 - 괜찮아요

Wanda

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Family Reunion
The room I was assigned to is falling apart, floor had breaks in tiles, towel rack in bathroom was not properly secured to wall and was just hanging.
2023년 7월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 1일
Hi Wanda, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

8/10 - 좋아요

Ray

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Should’ve been cheaper
Check-in went well and smooth, especially using the Hotels.com app. Once I got to the room, I was immediately disappointed. The room smelled like smoke even though it was non smoking. The top latch on the door was broke, the bathroom door handle was broke, there was a piece of tile that was on the floor, the toilet seat had a burn hole on it, there was a office chair in the room that was completely filthy and torn up. The pillows were super flat, and the bedspread looked nothing like the advertisement. It was a very thin tan blanket, which had three huge burn holes in it. Later on that night when I went downstairs to wait on my food to be delivered, a customer had tried to explain to the receptionist that the soda machine had taken his money, but given him know items. Instead of trying the soda machine out for himself, the receptionist continued to tell the customer that there was nothing he could do about it because to his knowledge nothing was wrong with that machine. Super easy checkout process. $50 hotel, not $75
2023년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 1일
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 - 너무 별로예요

Michelle

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was filthy, missing pieces of the flooring in the rooms. Electrical outlets didn't works. Drug deals in the parking lot. Hookers walking the halls.
답변 제공: Brand Experience Team 님, 2023년 7월 26일
Hi Michelle, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 - 훌륭해요

Deanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was not around when you needed them to get you like extra towels the phone in our room d8dnt work It was very clean and an easy access to what was planned out for us
2023년 7월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 26일
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6