외관

모텔 6 찰스타운, 웨스트버지니아 여행 후기

2 out of 5
모텔 6 찰스타운, 웨스트버지니아
106 Jefferson Terrace Road, Charles Town, WV

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 602개 이용 후기 중 231개" "
평점 8 - 좋아요. 602개 이용 후기 중 164개" "
평점 6 - 괜찮아요. 602개 이용 후기 중 96개" "
평점 4 - 별로예요. 602개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 602개 이용 후기 중 60개" "

7.6/10

청결 상태

8.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

craig

좋아요: 청결 상태, 직원 및 서비스
Not quiet enough
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Marvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Too many stink bugs in room, but overall nice stay.
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 12일
Hi Marvin,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

10/10 - 훌륭해요

Tomika

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love staying there!!
2024년 2월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 6일
Thank you for the perfect rating!!Nancy Y.#Team6

6/10 - 괜찮아요

Alesia

좋아요: 직원 및 서비스
별로예요: 청결 상태
Bed had a hole and burn marks
2024년 2월에 2박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 6일
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 - 괜찮아요

Martin

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Bathroom was dirty and I would not shower because of this. Floor was not clean. I did not tell them but will not stay there.
2024년 2월에 2박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 6일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 - 훌륭해요

Alesia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Only thing i didnt like is when i called front to be connected to a room they wouldn't transfer me to my sisters room without the room #. That wasn't right.
2024년 2월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 26일
Hi Alesia,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

8/10 - 좋아요

Marilyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was perfect for our three day two night stay. It was clean. The heat worked great. The only complaint was that the bathroom is really small so if you are not a small person, it's a little uncomfortable. Also, they need better towels. The towels lefts fuzz all over us after drying ourselves. Everything else was great including the staff.
2024년 1월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 6일
Hi Marilyn,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

6/10 - 괜찮아요

Lyle

별로예요: 직원 및 서비스
2024년 1월에 2박 숙박함

8/10 - 좋아요

Patricia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was quiet. Staff was friendly. No coffee pot in room
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 8일
Hi PatriciaWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

8/10 - 좋아요

Angel

좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

JEROME

2023년 12월에 1박 숙박함

8/10 - 좋아요

Lorie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value
Good place for the price and they allow dogs which is our primary reason for staying. Friendly staff and comfortable. Would stay again.
2023년 12월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 7일
Hi Lorie,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6

2/10 - 너무 별로예요

Veronica

별로예요: 청결 상태
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Lacey

단체 여행, 반려동물 동반 여행
The price was great, and I appreciate that dogs stay free. I didn't get a chance to use the shower, but I couldn't get any hot water at the bathroom sink. There were also beetles(?) and a bunch of (what appeared to be) baby cockroaches crawling all over my dog's food bowl in the morning.
2023년 11월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 12월 5일
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 - 괜찮아요

Aimee

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Richard

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not happy anymore!
I have stayed here many times over several years attending weekend racing events at Summit Point Raceway primarily due to its lower than average rates. I always found it to be adequate and always gave very good reviews. The staff was/is awesome as usual and still is. However, this time was different. Maybe because I had more idle time and noticed more, but the room I was given was not nearly as clean and in as good a condition as the one I stayed at in September of this year or from previous stays. Although it looked nice upon entry, it was not as clean deep down. The bathroom/sink fixtures were corroded and stained although they worked fine. The tub/shower enclosure was very stained/scummy as was the bottom of the shower curtain. There was several strands of other peoples hair on the shower walls, the bath mat appeared washed but was stained as if someone wiped their rubber soled boots on it. The vent fan cover in the shower was caked with lint and dust. Dirt and grime was built up along the floor trim corners, etc. On the outside, I noticed rust eating away at the stairs, treads and railings, and the balcony safety rails in some areas were rusted all the way through. I did not take pictures, although I thought about it, nor did I complain to the staff about any of this as I just decided I would move on to a different provider in the future.
2023년 11월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 20일
Hi Richard,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

2/10 - 너무 별로예요

Kristy

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was gross altogether. The beds are terrible was like laying uphill. The walls are super thin, and the water and showers from other rooms were extremely loud. This place is clearly a place for the locals to party, our room stunk like weed.
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 14일
Hi Kristy,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 - 좋아요

Joseph

2023년 11월에 1박 숙박함

8/10 - 좋아요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For $70, everything was clean and recently updated.
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 14일
Hi Scott,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 - 괜찮아요

Brandi

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
I think they have people that stay there all the time.. like extended stay.. and between the hours of 2:30am and almost 4am.. the people in the room next to us were loud and it was hard to sleep
2023년 10월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 6일
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 - 너무 별로예요

Francis

2023년 10월에 2박 숙박함

8/10 - 좋아요

Nicole

단체 여행, 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The property was a bit in disrepair. We were.on the upper floor of the motel and the concrete walkway that you use to get to your room was completely slanted towards the railing. If one would lose their balance they could easily fall over the rail. Also some friends of ours who rented a room down the hall fromus couldn't get extra pillows or a blanket. Like those amenities should be available to tge customers.
2023년 10월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 6일
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

8/10 - 좋아요

Rebecca

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 6박 숙박함

8/10 - 좋아요

steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property appeated safe which is main concern
2023년 10월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 31일
Hi Steve,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

10/10 - 훌륭해요

TRICIA

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Sharla Richards

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We left. We didn’t stay. We need out money back
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 26일
Hi Traveler,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

8/10 - 좋아요

Brandi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
It was noisy and our room smelled like cigarettes
2023년 8월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 26일
Hi Brandi, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 - 좋아요

Whitney

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Lawrence

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The insects I found in the first room assigned were numerous including one under the bed covers. Additionally, there were spider webs in the corners of the of the room. The employee on night shift assigned me a new room which was much less problematic than the first one. The room was not first rate. I attempted to sign out on the first morning of my 2 night stay and was told by the man on duty that I had to go through Expedia because I made the reservation through them. I wish to have the charge for the second night removed from the bill as I checked out before 7 AM on Saturday the 7th of October.
2023년 10월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 10월 17일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 - 괜찮아요

David

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Lindsay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel! Perfect for an overnight to explore the Harpers Ferry area, Fort McHenry. Large room, clean bed, hot shower and working air conditioning/heat, free coffee in the morning starting at 6am in reception. Hotel is adjacent to a large strip mall with a Walmart and many fast food joints! Wifi signal was strong in the room. Rooms felt very secure and the area was safe - just off the highway! Great stay overall, and definitely would stay again!
2023년 10월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 10월 17일
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 - 훌륭해요

Jessi

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함

4/10 - 별로예요

Lyle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roach infested. I told the manager they needed some serious fumigation done.
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 9일
Hi Lyle,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 - 너무 별로예요

Randall

2023년 9월에 8박 숙박함

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice room
There was no shampoo or conditioner in room so that was a negative as we didn't bring any. Room was updated and king bed was comfortable. Close to casino and horse racing. Walmart within walking distance.
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 9일
Hi Tiffany,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

10/10 - 훌륭해요

Bonita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay.
Room had been updated and clean. Electric door was not working when we arrived. The maintenance man had it fixed in less then ten minutes. Great service!
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 29일
Hi Bonita, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 - 훌륭해요

Aruna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe place
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 29일
Hi Aruna,Thank you for the excellent review! Maz K.#Team6

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not pleased
The first room smelled like a cat litter, front desk confirmed. Second room had roaches, front desk said it was beetles. Third was was the last room they had, i had no choice but to stay
2023년 9월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 9월 26일
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 - 별로예요

john

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Jeanna

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bedspreads was all stained up, no extra pillows the floors was dirty I took off my shoes n my feet was black. Tub was dirty with hair in it. Just a nasty motel.
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 18일
Hi Jeanna,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 - 훌륭해요

Rebecca

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Shailendra

가족 여행
A/C kept on turning off and on for quite some time. Ultimately it did work ok.
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 12일
Hi Shailendra,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 - 별로예요

Jessica

좋아요: 직원 및 서비스
Other guest slamming doors stomping banging on stuff . Someone kept knocking on my door and trying to get in and screaming and yelling and banging on stuff at 6am
2023년 8월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 12일
Hi Jessica,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 - 훌륭해요

Jessica

2023년 8월에 1박 숙박함

8/10 - 좋아요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Close to casino
2023년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 29일
Hi Lori,Thank you for positivley rating your stay!Lilith#Team6

10/10 - 훌륭해요

Tiffany

2023년 8월에 1박 숙박함

8/10 - 좋아요

John 님, oakdale

좋아요: 직원 및 서비스
Close to shops decent area good sports channels.
2023년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 22일
Hi John, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6