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슈퍼 8 바이 윈덤 라스 크루세스 유니버시티 에어리어 여행 후기

2 out of 5

이용 후기

5.6
평점 10 - 훌륭해요. 221개 이용 후기 중 46개" "
평점 8 - 좋아요. 221개 이용 후기 중 35개" "
평점 6 - 괜찮아요. 221개 이용 후기 중 32개" "
평점 4 - 별로예요. 221개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 221개 이용 후기 중 64개" "

5.6/10

청결 상태

7.2/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Priscilla

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The place was a mess! There was hair in the tub, there was bedbugs and thats all it took we left. This place sgouldnt be on expedia.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Priscilla,We're deeply sorry to hear about your experience during your stay. Your comfort and safety are our top priorities, and it's distressing to learn that you encountered cleanliness and pest issues. We take reports of bedbugs very seriously and have immediately initiated a thorough investigation and treatment process. Additionally, we apologize for any inconvenience caused by booking. Your feedback is invaluable, and we will take all necessary steps to address the issues you've raised and prevent similar occurrences in the future. Sincerely, Hotel Manager

4/10 - 별로예요

Yilian

별로예요: 청결 상태
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 19일
Dear Yilian,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

10/10 - 훌륭해요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Samantha,Thank you for your perfect rating and for recognizing our staff! We're delighted to hear that you had a positive experience with them during your stay. Providing excellent service is a priority for us, and we're glad our staff met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager

2/10 - 너무 별로예요

Guadalupe

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The WORST hotel iv ever stayed at!!! As soon as we walked into our hotel room, there was literally poop in the toilet that looked like it had been there for day. Stains on sheets, floor was stained looked like throw up! Please! If you have another option, take it!!!!!!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Guadalupe,We are distressed to see your comments. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Samuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Maxine at front desk was very helpful, good rooms, hardworking staff
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Samuel,Thank you for your 5-star review! We're delighted to hear that Maxine at the front desk was very helpful during your stay. Providing excellent service to our guests is our priority, and we're glad she made a positive impression. We're also pleased to hear that you found the rooms good and appreciated our hardworking staff. Your feedback is greatly appreciated, and we'll be sure to pass along your compliments to Maxine and the rest of the team. We hope to welcome you back for another enjoyable stay in the future! Sincerely, Hotel Manager

4/10 - 별로예요

Eyra

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The person in the breakfast was very angry and has no manner to talk to the guest
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 9일
Dear Eyra,We apologize for the negative interaction you experienced with our breakfast staff. Providing courteous and respectful service is a priority, and we regret any discomfort caused. Your feedback is valuable, and we will address this issue with our team to ensure that all guests are treated with professionalism and courtesy. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 - 너무 별로예요

CAROLYN

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just bad
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 12일
Dear CAROLYN,We have noted your 1-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.Sincerely, Hotel Manager

10/10 - 훌륭해요

Esteban

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience.
Room was super clean and organized.
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Esteban,Thank you for the perfect rating and positive feedback! We're delighted to hear that you had a great experience and found the room super clean and organized. If there's anything else you'd like to share, or if there's anything we can do to make your future even better, please let us know. We value your feedback and look forward to serving you again!Sincerely, Hotel Manager

6/10 - 괜찮아요

OCTAVIO

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 16일
Dear OCTAVIO,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed anything in terms of hospitality. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 - 훌륭해요

James

좋아요: 직원 및 서비스
No issues
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 13일
Dear James,Thank you for the perfect rating! We're delighted to hear that you had a flawless experience during your stay. If there's anything specific you enjoyed, or if you have any suggestions for improvement, feel free to share. We look forward to hosting you again in the future!Sincerely, Hotel Manager

2/10 - 너무 별로예요

David

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear David,We have noted your 1-star review.I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.Sincerely, Hotel Manager

10/10 - 훌륭해요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exelent
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 18일
Dear Luis,Thank you for the excellent rating! We're thrilled to hear that you had a positive experience. We look forward to hosting you again for another excellent stay!Sincerely, Hotel Manager

10/10 - 훌륭해요

Edward

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The whole experience was awesome
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 17일
Dear Edward,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you had an awesome experience during your stay. We look forward to providing you with more exceptional experiences in the future!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Crystal

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Bad strong smell
Immediately I could tell that the hotel was older and had seen better days, but I am not too picky so I figured I can't be that bad. The lobby and halls had a strong smell, I'd hoped the room would be better. It was not. Although the room was non-smoking, it had a thick stale cigarette smell that I just couldn't get over. It was hard to breath. I went to open up the window to try to air it out, found that our window was on the level with the parking lot and had no screen. And it really did nothing to improve the air in the room. It was late, so I tried to just go to sleep. I kept waking up and finally at 3:30am, unable to sleep I decided that I couldn't stay there my second night. I couldn't bare to be there another moment. I got up, took a shower and gathered my things. I went to check out. The gentleman behind the counter was apologetic and nice, but said that he was new and had to check with the manager about my second night. Next day I get an email, that because I did not cancel my reservation 24 hours in advance i would still be charged for the second night.
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 10일
Dear Crystal,We're sorry for your disappointing experience. We appreciate your feedback and will address the issues mentioned. Thank you for sharing your concerns, and we hope to have the opportunity to improve your impression in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

German

2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 24일
Dear German,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

8/10 - 좋아요

rogelio

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 29일
Dear Rogelio,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태
Look again somewhere else
Has bed bugs. Sink and bathtub wouldn't drain.halls reak of moth balls and drugs. Maintenance dude is up all hours of the night. The owners are super nosey. Towels are brownish/yellow. I wouldn't recommend this place to my neighbors dog...
2023년 8월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 31일
Dear Guest,It is very disappointing to learn of the bad impression you made with the state of your accommodations. It is pretty serious, and we never condone things such as drugs in our hotel or on our premises. We provide a safe experience, and the safety of our guests is our first priority. The matter will be investigated and strictly acted upon. Already, the security and staff have been alerted to be more proactive and seriously listen and verify the claims if any suspicious activities are going on around the premises, as we are against such acts. Also, I noted all the issues mentioned and addressed them to the concerned departments. We request your understanding and continued patronage.Sincerely,Hotel Manager

10/10 - 훌륭해요

Tommie

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 12일
Dear Tommie,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Alvaro Modesto

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel has very poor or non customer service. Room did not have basic furniture for a room, like night stand to put you phone or watch or glasses beside the bed. Insufficient light in the room. It was hard to see at night as room only had one bulb. Service at the reception was very very poor. Very disappointed. I have stayed at other super 8 and nothing like this
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 22일
Dear Alvaro,Thank you for sharing your feedback with us. I am very sorry to hear that we could not meet your expectations. Please accept my apologies for the problems you encountered. We will resolve the issue as soon as possible. We shall ensure that you have an awesome stay next time.Sincerely,Hotel Manager

4/10 - 별로예요

Ibrahim 님, Bell gardens

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very dirty property in poor condition and did not smell good.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 20일
Dear Ibrahim,Thank you for staying at our property. We have noted your comment regarding cleanliness. Our housing staff is doing their absolute best to assure nothing like this happens again. We hope you will give us a second chance to make it right. We look forward to seeing you on your next visit.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Paul

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 20일
Dear Paul,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely,Hotel Manager

2/10 - 너무 별로예요

Manuel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible and dirty rooms
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 19일
Dear Manuel,We apologize for the horrible experience you had with our hotel rooms. Your satisfaction is our top priority, and we deeply regret falling short of your expectations. We take cleanliness seriously, and we'll investigate to address any issues immediately. Please accept our sincere apologies, and we hope you'll consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Daniela

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
At this time im still trying to get refunded as i checked in then immediately checked out. Should of knew by just the room key on how it looked. However room was not to my liking & had bugs in it. Haven't been able to contact them as they told me to call in a.m to get refunded after speaking to 3rd party i booked through. Said it should be no problem with being refunded however they are hard to get a hold of. I ended up having to sleep in my vehicle for the night due to all this so just overall very disappointed
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 19일
Dear Daniela,We apologize for the terrible experience you had during your stay. We're deeply sorry for the issues you encountered with the room and the bugs. Our team takes your feedback seriously, and we'll investigate to prevent similar incidents in the future. We understand your frustration, and we hope you'll give us another chance to provide you with a more enjoyable stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Run down hotel but for price it was ok
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 2일
Dear Mary,Thank you for your positive rating and feedback. We're glad to hear that despite the condition of the hotel, you found it to be a satisfactory stay considering the price. We appreciate your understanding and we continuously strive to provide value to our guests. If there's anything specific you think we can improve upon, please feel free to let us know. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Julie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 23일
Dear Julie, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely,Hotel Manager

2/10 - 너무 별로예요

Nguyen

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They will try to blame you to steel some things like towel and charge extra money from you. Never stay here.
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 5일
Dear Nguyen,We're sorry to hear about your negative experience. We take all feedback seriously, and we assure you that we do not condone or participate in any unethical practices. Our aim is to provide a positive and comfortable stay for all our guests. If you have any specific concerns or issues regarding your stay, we encourage you to reach out to our management team so that we can address them appropriately. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.Sincerely, Hotel Manager

4/10 - 별로예요

Nailah

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This property is being renovated; there is no parking for guests who are/have a vehicle towing another vehicle
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 2일
Dear Nailah,We apologize for any inconvenience caused by the ongoing renovations at our property. We understand that parking can be a concern, especially for guests with vehicles towing another vehicle. Your feedback is valuable to us, and we will take it into consideration as we work on improving our facilities and services. We appreciate your understanding and hope to provide a better experience for you in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Zachary

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Workers and managers charged me $35 for a dirty towel, but yet in their receipt/contract it doesn’t state or show that I would have to pay for dirty towels that I cleaned up water spilled on their carpets. They do not wash their carpets. They do not handle customer service at all, and failed to maintain a professional and customer friendly service.
2023년 5월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 21일
Dear Zachary,We apologize for any issues you experienced during your visit. Our highest priority is to ensure our guests have a positive and enjoyable stay. We have taken your comments seriously, and we are conducting a review of the matter to identify any areas for improvement. We value our guests and strive to provide exceptional levels of service. We are sorry that this instance did not reflect that. Sincerely, Hotel Manager

6/10 - 괜찮아요

Mary

좋아요: 직원 및 서비스
Super 8 La Posada
Fine, except TV did not work and no hot water.
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 19일
Dear Mary,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the TV not working and the lack of hot water. Your feedback is valuable to us, and we will address these concerns with our team to ensure that such issues are resolved promptly for future guests. We appreciate your understanding and hope to have the opportunity to provide you with a better experience during your next stay.Sincerely, Hotel Manager

6/10 - 괜찮아요

Randall

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Table in kitchen had a sticky residue. Property needs updating. Appeared to have permanent or sem-permanent residents. No meat or eggs with breakfast
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 19일
Dear Randall,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the sticky residue on the table and for the outdated condition of the property. We value your comments and will take them into consideration as we work towards improving our facilities. Regarding the breakfast, we appreciate your input and will evaluate our offerings to ensure a more varied selection in the future. We strive to provide a comfortable and enjoyable experience for all our guests, and we appreciate your insights as they help us enhance our services.Sincerely, Hotel Manager

8/10 - 좋아요

Gloria

연인과의 여행
The bed and pillows were comfortable. The blow dryer started on fire!
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 16일
Dear Gloria,We apologize for the inconvenience and concern caused by the blow dryer incident. The safety and well-being of our guests are of utmost importance to us. We take this matter seriously and will investigate the issue further to ensure that it does not happen again in the future. We appreciate your feedback regarding the comfortable bed and pillows, and we hope that you were able to enjoy a restful sleep despite the incident. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.Sincerely, Hotel Manager

4/10 - 별로예요

Nancy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Just say no!
If you are looking for a clean place to sleep, this is not it! The check-in clerk was extremely pleasant and helpful and our room was quiet enough for sleep. Those are the only good things about this hotel. The floors in the room looked like they hadn't been vacuumed or swept for several days. There were several long hairs on the bathroom floor and there was no soap. The top covers of the bed had several fresh stains. The sheets had set in stains and several holes. We were charged a $35 deposit at check-in but then had to pay $10 for a missing third towel that was never in the room in the first place. The "light breakfast" was a cup of coffee. In hindsight, we should've just paid the extra $45 to stay somewhere else.
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 16일
Dear Nancy,We apologize for the disappointing experience you had during your stay. It is disheartening to hear that the cleanliness of the room did not meet your expectations. We take cleanliness and guest satisfaction seriously, and we will address these concerns with our housekeeping team to ensure improvements are made. Additionally, we apologize for any confusion or inconvenience regarding the deposit and missing towel charge. Your feedback is valuable to us, and we appreciate your honesty. We will use it to improve our services and provide a better experience for our guests.Sincerely, Hotel Manager

2/10 - 너무 별로예요

bernadette

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are not cleaned old sheets on beds and bugs in rooms a lot of scary people outside all night yelling and doing who knows what a lot of drug activity and if you don’t get to breakfast when open u don’t get nothing
2023년 5월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 16일
Dear Bernadette,We apologize for the negative experience you had during your stay. The issues you mentioned regarding cleanliness, pests, and disruptive behavior are concerning and not reflective of the standards we strive to maintain. We appreciate your feedback and will address these matters with our staff to ensure improvements are made. Your satisfaction and comfort are important to us, and we apologize for any inconvenience caused.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Bernice

단체 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
very old smoke detector more than likely doesn’t work, missing cover on door lock inside room, vent in bathroom falling off, carpet old, stained and dirty, stairs in hallway dirty, website said continental breakfast, not true plus there was no breakfast due to vandalism, blankets had tears or burns, toilet tank cover wrong size, toilet took 30seconds to flush, bathroom dirty, shower head made loud noise, sink missing stopper, bed sounded like it was going to break, room hallway smelled bad, no trash Can in room,
2023년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 4월 17일
Dear Bernice,I'm sorry to hear about your negative experience during your stay with us. We strive to maintain the highest levels of cleanliness and guest satisfaction, and it sounds like we fell short during your visit. We appreciate your feedback and will work to address the issues you've mentioned with our team. We apologize for any inconvenience caused, and we hope you'll consider staying with us again in the future so we can show you the improvements we've made.Sincerely, Hotel Manager

4/10 - 별로예요

Timothy

2023년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 3월 1일
Dear Timothy,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failings you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future. Sincerely,Hotel Manager

6/10 - 괜찮아요

andrew

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 3월 10일
Dear Andrew,Thank you for taking the time to rate your experience at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

4/10 - 별로예요

Edward

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms need a lot of work
2023년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 2월 2일
Dear Edward,Thank you for taking the time to review our hotel. We are sorry to hear that you were not satisfied with our rooms. We take feedback from our guests very seriously, and we will be sure to address the issues you have raised. We always strive to provide the best experience for our guests, and we apologize for any inconvenience you may have experienced. If you have any further feedback, please don't hesitate to contact us. Thank you again for your review, and we hope to have the opportunity to serve you again in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Duwayne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Business Trip
It was a great value for the price. Staff was friendly and the room was quiet and clean. I forgot my drivers license at the counter at check in and they secured it until i cam back to get it.....perfect......friendly and honest. :-)
2023년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 1월 25일
Dear Duwayne,Thank you for taking the time to leave a review about your stay with us. We are thrilled to hear that you enjoyed your stay, found our staff to be friendly and helpful, and that your room was clean and quiet. Your kind words about our staff securing your license until you returned are especially appreciated. We hope to have the pleasure of welcoming you back soon!Sincerely, Hotel Manager

4/10 - 별로예요

Cutberto

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
Location is very convenient, very close to NMSU where we need to be. Our room was not well kept, AC not working, fridge and micro could not be plugged anywhere. We had to be changed to another room which I must say was a completely different experience. Reception staff on the night was useless, however kudos to the morning staff and maintenance guy for helping out next morning.
답변 제공: Hotel Manager 님, 2023년 1월 20일
Dear Cutberto,We apologize for the inconvenience you experienced during your stay. We take pride in providing excellent service and a comfortable stay for our guests, so we are sorry that we did not meet your expectations. We appreciate that you took the time to bring all the issues to our attention, and we will use your feedback to help improve our services in the future. Thank you for your understanding.Sincerely, Hotel Manager

4/10 - 별로예요

alissa

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, definitely not like it is advertised. Avoid if possible!!
답변 제공: Hotel Manager 님, 2022년 12월 31일
Dear Alissa,We apologize for the impression you received from your stay at our hotel. We take feedback like yours seriously, as it helps us improve our guest experience. We are currently taking steps to ensure that our hotel is kept to a high standard of cleanliness and safety. We hope you will give us the opportunity to show you the improvements we have made in the future. Thank you for your review.Sincerely, Hotel Manager

2/10 - 너무 별로예요

James

2022년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 1월 1일
Dear James,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Efren

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
You get what you pay for. Cheap. Outlet in bathroom didn’t work. Hot water barely comes out. It was s weak it took mora than five minutes to get warm. Ac temp control you can’t control. Seems no one maintains outside this motel. Thrash overfill around the bldg. However staff was very helpful and friendly. Accommodating
2022년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 11월 12일
Dear Efren,Thank you for your feedback! We're sorry to hear that you didn't enjoy your stay with us and that you found the room to be cheap and not up to your standards. We hope that you will give us another chance in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Kimberly

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Super 8
Checked in. No towels of any kind in room. frozen beer in trash. Bathroom not cleaned; hair in tub drain. Breakfast was sad. Arrived at 9 and hostess refused to make more coffee because it was close to closing. Sunday, we had choice of waffles or cold cereal. There was no milk for the cereal and I dont eat waffles. Orange juice also out both Saturday and sunday.
2022년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2022년 11월 1일
Dear Kimberly,We are sorry to hear that it was not as per your expectations and that nothing seemed to be right during your stay with us. We have seriously taken note of all the points mentioned in your review and will take the necessary steps to improve our guests' experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Michael

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Filthy
The lobby smelled like weed. The clerks were friendly but definitely high. The room was filthy! There was a hairball in our bed, the floor was stained, the sheets were stained and not cleaned. The walls were smudged. Looked like it potentially had bed bugs. We ended up just leaving and not even staying the night there. Got a room across the street at holiday inn express.
2022년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 10월 3일
Dear Michael,It is disappointing to learn that your accommodations left a bad impression on you. As a hotel or property, we never tolerate things like weed. Keeping our guests safe is our highest priority. A thorough investigation and strict action will be taken in this matter. We have already alerted the security and staff to be more proactive and to listen to and verify any claims if any suspicious activities occur around the premises, as we are against such things. Also, note all the other issues you had during your stay and take the necessary actions to resolve them. We appreciate your understanding and continued patronage.Sincerely,Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was fairly basic. TV did not work, nothing seemed very clean. Stained towels, bedspreads, mirrors. Non-smoking room, but the whole space smelled of smoke anyway.
2022년 9월에 8박 숙박함
답변 제공: Hotel Manager 님, 2022년 10월 2일
Dear Guest,Please accept my sincere apologies for your unpleasant experience while staying with us. It's not the kind of experience we want our guests to have. Feedback from our guests is very significant to us. I have taken note of the issues you raised and will have the relevant team resolve them. I hope you will give us another chance to serve you better. Sincerely,Hotel Manager

4/10 - 별로예요

Amber

별로예요: 청결 상태, 객실의 편안함
Bring a candle
Our receptionist was amazing, very friendly and even recommended a local restaurant - Thank you for that. We picked a smoking room so we expected for there to be a an odor, but our room smelled like urine. We couldn't tell if the smell was coming from the carpet or the beds. Our door did not have a security lock on it.
2022년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2022년 9월 7일
Dear Amber,Thank you for staying with us and taking the time to let us know about your experience. Though you were happy with our amazing and exceptional staff, we are sorry your stay was anything less than exceptional. We have shared your review with our team so we can ensure improvement. We hope you will give us another chance, as we would love you to enjoy the exceptional stay you deserved on this trip. Sincerely,Hotel Manager

4/10 - 별로예요

Ruth

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to rewire tv, frig, etc. Wiring not up to code. TV did not work and some of the lights
2022년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 9월 1일
Dear Ruth, We deeply apologize for all the inconveniences you experienced with the stay. This was certainly not the kind of stay you might have expected. We are acting on each of them with high priority. We will make sure this is an isolated incident and it does not happen again. Please visit again.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Victor

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom has a lot of ants on the floor and inside the bathtub
2022년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 8월 21일
Dear Victor ,I’m sorry that you had an unpleasant experience with us, and that you left dissatisfied. We take pride in meeting the needs of a wide variety of guests, and I regret that we couldn’t satisfy you. We have a vigorous pest control program and can assure you that there are no ants or any other pests in our rooms. Still, I’m sorry for whatever lapses caused your experience to be less than pleasant. We would appreciate your kind understanding and request a rethinking of the visit.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Elisa

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2022년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 8월 2일
Dear Elisa, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I'm looking forward to seeing you again. Sincerely, Hotel Manager

8/10 - 좋아요

Lisa

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There seemed to be a lot of street people hanging around outside. In fact when we left there were cops in the back and nobody in the front to tell be bye thank you or anything. Overall it was a good stay.
2022년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2022년 7월 29일
Dear Lisa, Thanks for your stay and I'm glad to know overall you had a good stay, other than the unavoidable incidents. We look forward to your next visit. Sincerely, Hotel Manager