외관

수퍼 8 바이 윈덤 매리언 여행 후기

2 out of 5
수퍼 8 바이 윈덤 매리언
2601 Vernell Rd, Marion, IL

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 311개" "
평점 8 - 좋아요. 1003개 이용 후기 중 404개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 157개" "
평점 4 - 별로예요. 1003개 이용 후기 중 81개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 50개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

Sang 님, 조지아

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
옆방 소리가 너무 잘 들려 불편했음

2/10 - 너무 별로예요

Nicholas

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spend the extra money and go to a different hotel in the area. You’ll be happy that you did.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello Nicholas, We appreciate your feedback and regret to hear about your experience. We strive to meet our guests' expectations and will share your comments with our team for further improvements. For any further assistance or concerns, please don't hesitate to contact our management team.

6/10 - 괜찮아요

Jon

가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Very noisy. No hot water and water was very brown. Toilet did not flush. Front desk said oh sorry
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Jon,We apologize for the inconvenience you experienced during your stay. Your feedback will be shared with our team for further improvement. If there are any unresolved matters, please reach out to our management directly for assistance. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Afroze

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Every thing was Good !
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 23일
Hello Afroze,Thank you for sharing your positive feedback with us! We are delighted to hear that you had a good experience during your stay with us. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Maria de jesus

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very dirty and smell a cigarette
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Maria de jesus, We apologize for any inconvenience caused during your stay. Cleanliness is of utmost importance to us, and we appreciate your feedback. We will make sure to address the issue with our housekeeping team to ensure this doesn't happen again in the future. Thank you for bringing this to our attention.

8/10 - 좋아요

Donald

좋아요: 청결 상태, 직원 및 서비스
Good
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Donald,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

8/10 - 좋아요

Trevor

2023년 12월에 13박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Trevor, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 - 좋아요

Kyle

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Kyle, Thank you for choosing our hotel for your stay! We appreciate your rating and we hope you had a wonderful experience with us. If you have any suggestions or feedback, please feel free to reach out to us. We would love to hear from you!

10/10 - 훌륭해요

Dave

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 12일
Hello Dave,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back in the near future for another enjoyable stay.

8/10 - 좋아요

Vanessa

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Getting to parking lot is mildly difficult. It is right next to a truck stop and a 24 hour wrecker service so I used my headphones for noise canceling at night. My room was clean, water pressure was nice in the shower and staff was friendly.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Vanessa,Thank you for sharing your feedback with us. We appreciate your kind words about our clean rooms, good water pressure, and friendly staff. We apologize for any inconvenience you experienced with the parking lot and nearby noise. If you have any further concerns, please reach out to our management team directly for assistance.

8/10 - 좋아요

Tina

가족 여행
좋아요: 청결 상태, 직원 및 서비스
comfortable beds, ok breakfast, noisy doors
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Tina,We appreciate your feedback on the comfort of our beds and the quality of our breakfast. We apologize for any inconvenience caused by the noise from the doors during your stay. We strive to provide a peaceful and relaxing experience for all our guests and will address this matter with our team to ensure improvements are made. Thank you for bringing this to our attention.

8/10 - 좋아요

Nancy

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We have stayed at this hotel many times. It's comfortable, close to highway 57 and there are restaurants nearby. It isn't a fancy place but they offer a nice breakfast, allow pets and the place is clean. We will certainly stay here again.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Nancy,Thank you for your continued loyalty to our hotel and for taking the time to share your positive experience with us. We are delighted to hear that you find our hotel comfortable, conveniently located, and clean. We take pride in offering a nice breakfast and being pet-friendly. We look forward to welcoming you back on your next visit.

8/10 - 좋아요

Brian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly and clean, parking was tight
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Brian,Thank you for your feedback! We're glad to hear that you found our hotel to be friendly and clean. We understand that parking can sometimes be tight, and we apologize for any inconvenience this may have caused. We appreciate your understanding and hope to welcome you back in the future.

8/10 - 좋아요

Andrew

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Andrew,Thank you for choosing our hotel for your recent stay. We are glad to hear that you had a satisfactory experience. We always strive to provide the best possible service to our guests. Should you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable stay.

10/10 - 훌륭해요

Hollie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location quick and friendly check in
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 24일
Hello Hollie,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel's location convenient and that our check-in process was efficient and welcoming. We strive to provide excellent service to all our guests, and it's wonderful to know that we succeeded during your stay. We hope to welcome you back in the future for another enjoyable visit.

6/10 - 괜찮아요

James

출장 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I don't think anyone had actually cleaned the room before we arrived that evening. There was no tissues in the receptacle in the bathroom. The room had a bad odor (it was the pet friendly room) but no one had bothered to sanitize the floor or any of the surrounding area. We did not bother to eat any of the breakfast items (not after my experience with the condition of the room. The night staff told me of a lady who had stolen a bed cover and the consequence of that (as though I looked suspicious for that kind of activity). The hall way was old, badly worn and needed some serious cleaning. We had stayed at a Super 8 in Beloit, Wis. the night before and already formed an opinion about the Super 8, their prices charged for the conditions of the rooms and especially the service and introduction I received at this unit.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
Hello James,Thank you for taking the time to provide feedback on your recent stay. We apologize for any inconvenience you experienced during your visit. We strive to provide clean and comfortable accommodations for all of our guests. We appreciate you bringing these issues to our attention and will address them with our housekeeping team. We hope you will give us another chance to exceed your expectations in the future.

4/10 - 별로예요

judy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
While the staff was very friendly the room had a bad odor, like mildew. They were very dingy inside hallways and rooms. . They had a very unsafe feel about it, loud and boisy at night .
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello judy, Thank you for sharing your experience with us. We appreciate your kind words about our friendly staff. We apologize for any inconvenience caused by the odor in your room. Our team is constantly working to address maintenance issues and ensure an enjoyable stay. Your feedback regarding the atmosphere and noise will be shared with the appropriate departments for further improvement.

6/10 - 괜찮아요

Efrem

2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Efrem,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, please reach out to us directly so we can address them promptly. We value your input and hope to have the opportunity to serve you again in the future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It was ok!
It was easy to check in and out. We didn’t eat the breakfast. There was no elevator so we had to carry everything up 21 stairs.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Dear Guest,Thank you for your feedback. We appreciate your smooth check-in and check-out experience. We apologize for any inconvenience caused by the lack of an elevator. We value your feedback and will consider it for future improvements. We hope to welcome you back again soon.

2/10 - 너무 별로예요

Kerem

좋아요: 청결 상태
별로예요: 직원 및 서비스
I booked wrong date and they promise to refund but never heard back from and i called they said i have to ask Expedia
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Kerem,Thank you for bringing this to our attention. We apologize for any inconvenience caused. We kindly advise you to contact Expedia directly regarding your refund, as they handle all booking-related matters. Should you have any further questions or require assistance, please don't hesitate to reach out to us. We appreciate your understanding.

6/10 - 괜찮아요

Doug 님, Mascoutah

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The room was what I expected in relationship to the price but it was quite dirty. Breakfast was only sugar cereals and the coffee pot was empty.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Doug,Thank you for sharing your feedback with us. We apologize for any cleanliness issues you encountered during your stay. Our team works hard to ensure all rooms are thoroughly cleaned, and we appreciate you bringing this to our attention. We apologize for any inconvenience caused by the breakfast selection and coffee service. We value your input and will use it to improve our services.

4/10 - 별로예요

Colleen

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms kinda smelled. Toilet leaked out the bottom. Towels were as old as the building
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Colleen, Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We appreciate your input and will address the issues you mentioned to ensure a better experience in the future.

4/10 - 별로예요

Oscar

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Oscar, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We value our guests' satisfaction and we will use your comments to improve our services.

8/10 - 좋아요

Jeanice

좋아요: 직원 및 서비스
Had a pleasant experience , will chose this company in the future.
2023년 10월에 15박 숙박함
답변 제공: Manager 님, 2023년 11월 3일
Hello Jeanice,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you had a pleasant experience with us. We appreciate your kind words and look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Luka

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Luka, We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

10/10 - 훌륭해요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My Stay At Super 8 In Marion
Comfortable bed with more than enough pillows
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello Jacqueline,Thank you for your feedback! We're glad to hear that you found our bed comfortable and enjoyed the abundance of pillows. We appreciate your kind words and we're all looking forward to your next visit!

8/10 - 좋아요

Brenda

좋아요: 청결 상태, 직원 및 서비스
I have stayed several times at this hotel when visiting family in the area. It is clean and i always feel safe. Even though there was confusion over my reservation the manager took care of it which i appreciated.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 3일
Hello Brenda,Thank you for your loyalty as a returning guest. We're pleased to hear that you found our hotel clean and felt safe during your stays. We apologize for any confusion with your reservation and we appreciate your understanding. We hope to welcome you back soon for another enjoyable visit.

10/10 - 훌륭해요

Rodney

좋아요: 청결 상태, 직원 및 서비스
Good place to spend night when traveling. Price is very reasonable, clean with comfortable beds. Area seems safe with many dining options nearby.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Rodney,Thank you for choosing our hotel for your recent stay and for taking the time to leave us a review. We are thrilled to hear that you found our prices reasonable and enjoyed our clean and comfortable accommodations. It is great to know that you felt safe in the area and were able to explore the nearby dining options. We hope to have the pleasure of welcoming you back in the future.

6/10 - 괜찮아요

Debra

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast was just terrible.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Debra, We apologize for any inconvenience caused. We will take your feedback into consideration to improve our breakfast options. Thank you for bringing this to our attention.

8/10 - 좋아요

Lisa

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: Manager 님, 2023년 10월 26일
Hello Lisa,Thank you for your positive rating! We appreciate your feedback and look forward to welcoming you back soon.

10/10 - 훌륭해요

Roshonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 26일
Hello Roshonda,Thank you for your incredible rating! We are thrilled to have exceeded your expectations. We hope to welcome you back soon for another outstanding experience!

2/10 - 너무 별로예요

Shaun

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt like something was crawling on me during the night
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Shaun, We apologize for any inconvenience caused. Please be assured that we prioritize guest comfort and will address the issue promptly.

6/10 - 괜찮아요

Elysia

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태
We were charged a $15/per pet/per night fee which was fine but the room they put us in smelled so bad of dog pee and the top cover on the bed which we never use anyway smelled so strongly of dog. I just don’t understand what the pet fee is for if they don’t even clean the rooms better than any other room. I’ve never stayed in a pet room that smelled so bad. We were also told we could not leave our dogs in the room at all unless we were at breakfast which I’ve never been told before. We have left our dog in a cage in our room in the past. I felt like they were a bit rude when asking about the dogs and telling us the rules. The breakfast was mediocre at best but didn’t expect much for the price of the hotel. I would definitely not go back.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello Elysia ,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 - 괜찮아요

Steve 님, Lakeland

가족 여행
Property good location for convenience. Room spacious just whole property old. The moisture in room has caused metals to rust. The hot water was incredible. Very nice hot shower. Microwave didn’t work and breakfast was okay.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello Steve ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Jason,Thank you for your exceptional rating! We strive to provide the best experience possible and we are delighted to know you had an outstanding stay with us. We look forward to welcoming you back soon!

8/10 - 좋아요

stephen

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Hotel Manager was very helpful with local information. Second stay, and will be back next time in the area
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 15일
Hello stephen,Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us and that our hotel manager was helpful. We look forward to welcoming you back on your next visit!

4/10 - 별로예요

KAMAL

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is too tired ... needs overhauling ...
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello KAMAL,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - 훌륭해요

Curry

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello Curry,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 - 훌륭해요

Bruce

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello Bruce,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 - 좋아요

deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Clean and comfortable..older facility
Clean room. Comfortable bed. Well lit property. Some cosmetic issues --ceiling in bathroom repaired not painted. Older building no eggs with breakfast. Good for us we are just passing through.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hi Deborah,Thank you for your review. We were pleased to read that you enjoyed your overall stay with us, and we are sorry that you had some maintenance and cleanliness issues with your room. We have shared your feedback with our teams, and we have taken action to ensure we fix these issues immediately. We regret the inconvenience caused and are grateful for your patience. We hope you will give us another opportunity to provide you with a better experience and consider staying with us again when you return to the area.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bugs
Bugs through out, was not very good. I could not move hotels due to my work schedule already planned.
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Dear Guest,We can't thank you enough for sharing your feedback with regards to our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

4/10 - 별로예요

Karla 님, Montgomery

가족 여행
Vacuuming hallways at 8:30 on Saturday am. Really? Then locked keys at 2:00 am good thing we didn’t need them to access building. Housekeeping knocking on a flagged DND door on Sunday AM at 8:00am. ??? Ok beds were like roller coasters with humps and divots. Towels and blankets were scratchy. It’s a Super 8 so we didn’t expect much but a decent bed and privacy would have been nice. They’re for Parents Weekend at SIU so we only used the room to sleep and shower. Careful in the bathtub. Slick and nothing to grab onto.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Karla ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

6/10 - 괜찮아요

m

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
gross hotel
The hotel is pretty gross. The customer service reps were awesome though. There was mold in the hallways ceilings right above my door #112, and throughout the entire hallway. Blood was on the tub, holes in the bathroom and the smell from the room was hideous. My guest went for breakfast, not really much available. There were no parking available due to a bunch of bikers-20 bikes taking up the spaces and refusing to leave, swearing that they were hotel guest. I woke up early next morning 5am, only 3 bikes were parked out there.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello m ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 - 훌륭해요

Marion

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Marion,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 - 너무 별로예요

Aneita

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Live and learn
Didn’t end up staying. Mold on the curtain by the window unit. Bathroom door looked like it had been kicked in and the room door wouldn’t close all the way.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Hello Aneita,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 - 훌륭해요

Ruth

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Ruth,Thank you for your positive review! We're thrilled to hear that you had a fantastic experience at our hotel. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Shandon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor service
Loud music was playing all night. Asked clerk up front to take care of it she did nothing. Very unhappy with accommodation. Stains on sheets very odd smell. I would not recommend this place to anyone.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Shandon ,Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

6/10 - 괜찮아요

Ronna

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Ronna,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 - 괜찮아요

WILLIAM R

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello WILLIAM R,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 - 좋아요

patty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
For the $ and 1 nt stay it suited our needs
Fair price for a 1 nt stay (road trip). Food places all around. Good location off the interstate. The rooms are “interior” & the lobby doors closed 10pm without key card..felt secure. & was able to park right outside the lobby doors. Breakfast wasn’t much besides coffee & muffin.the breakfast room with table & chairs serves as the “lobby” in the evenings. Next door is a conv store & mcD.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Hello patty, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.