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베이몬트 바이 윈덤 로체스터 메이요 클리닉 에어리어 여행 후기

2.5 out of 5
베이몬트 바이 윈덤 로체스터 메이요 클리닉 에어리어
1230 S Broadway, Hwy 63 & 14, 10 mi N of I-90, Rochester, MN

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 441개 이용 후기 중 125개" "
평점 8 - 좋아요. 441개 이용 후기 중 125개" "
평점 6 - 괜찮아요. 441개 이용 후기 중 78개" "
평점 4 - 별로예요. 441개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 441개 이용 후기 중 59개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Kathryn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Handicapped accessible,which I need
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Kathryn,We appreciate your feedback regarding the handicapped accessibility of our hotel. For any specific requirements or assistance for your next stay, please feel free to reach out to our management team. Your comfort and satisfaction are our top priorities.

4/10 - 별로예요

Trista

별로예요: 숙박 시설 상태 및 시설
Small room, uncomfortable bed, no water pressure and brown water came out at first, dusty, 32 inch tv with 2 remotes promoted on demand didnt work at all tv guide didnt line up with the actual channel, fridge was so loud!, very musty smelling facility. Staff was nice and vending options were great. Not going to stay again. I had surgery had a 2 night stay due to travel, wasnt comfortable....
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello Trista, Thank you for sharing your experience with us. We appreciate your kind words about our staff and vending options. Your feedback about the room conditions and amenities is valuable to us for future improvements. Please feel free to reach out to our management team directly to address any further concerns.

8/10 - 좋아요

Craig

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast in morning.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Craig,We're glad you enjoyed our breakfast offerings during your stay. Your feedback is appreciated as we strive to provide a positive experience for all our guests. Feel free to contact our management team directly with any further comments or suggestions.

10/10 - 훌륭해요

Dannea

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked how close it was to the civic center!Close to food!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Dannea,We are pleased to hear that you enjoyed our proximity to the civic center and local dining options. It's always great when guests can easily access nearby attractions and restaurants during their stay. Your feedback is valued, and we hope to welcome you back for another convenient visit in the future.

6/10 - 괜찮아요

Samantha J

출장 여행, 가족 여행
Booked and paid for two queen beds and was given a room with two doubles.
답변 제공: Manager 님, 2024년 3월 22일
Hello Samantha J, We appreciate your feedback and apologize for any inconvenience. For future stays, we recommend contacting our team directly to confirm bed arrangements. Thank you for staying with us.

8/10 - 좋아요

donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I felt safe and quiet place to sleep. I didn't like not having made service.
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello donald,We're glad you found the hotel safe and quiet. We value your feedback on the housekeeping service and will share it with our team for their awareness. Your comments will help us improve the guest experience in the future.

8/10 - 좋아요

donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Cody Smoltz 님, 2024년 3월 12일
Donald,Thank you so much for staying with us.

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely friendly and accommodating.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 7일
Hello Sarah,We appreciate your kind words about our friendly staff. It was a pleasure to have you as our guest.

8/10 - 좋아요

ed

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Baymont was just fine
2024년 1월에 3박 숙박함
답변 제공: Cody Smoltz 님, 2024년 2월 6일
Thank you so much for staying with us. We are glad your stay was good

10/10 - 훌륭해요

Jorge

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had family staying I called the hotel and they were so helpful on extending the stays ! Thank you Damian was his name the person that help me !!
2024년 1월에 5박 숙박함
답변 제공: Cody Smoltz- General Manager 님, 2024년 1월 30일
Jorge,Thank you for your kind review . I'll make sure to mention this to damien.

8/10 - 좋아요

Sheila

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Stayed one night, older but clean and comfortable.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Sheila, Thank you for choosing our hotel for your stay. We're glad to hear that you found our accommodations clean and comfortable. We strive to maintain our facilities to ensure a pleasant experience for our guests. We appreciate your feedback and hope to welcome you back in the future.

4/10 - 별로예요

Brad

It was clean but room was not comfortable. Heater was noisy so didn’t sleep
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Brad, We apologize for any inconvenience you experienced during your stay. Your feedback is important to us and will be shared with our team for improvement. We hope you will give us another chance to exceed your expectations in the future.

10/10 - 훌륭해요

Patty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Cody Smoltz 님, 2024년 1월 9일
Patty,Thank you so much for the wonderful score

10/10 - 훌륭해요

Jorge

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to our destination which was the Mayo Clinic area !
2023년 12월에 6박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Jorge,Thank you for choosing our hotel during your visit to the Mayo Clinic area! We're delighted to hear that our convenient location worked well for you. We hope you had a comfortable stay and appreciated our proximity to your destination. Should you have any more feedback or need assistance in the future, please do not hesitate to reach out to us.

10/10 - 훌륭해요

Brian

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Brian,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are pleased to hear that you had a great experience during your visit. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Donald

출장 여행
별로예요: 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Donald,We're sorry to hear that your experience fell short of expectations. If you have any specific feedback, please reach out to us directly so we can address any issues you encountered. We value your input and strive to provide a positive experience for all guests.

8/10 - 좋아요

Natalie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We stay there every time we go. It's convenient, comfy and staff is excellent. Room is always comfy/cozy, but not always the cleanest. Every stay has led to finding something under the bed or in a drawer, but nothing crazy -- the room has always been overall clean, I just happen to be HK also so I notice things... And I'm clumsy and have dropped stuff under the bed 😅. But we stay because of the friendly staff, close to Mayo, and it's a great deal for the price. We look forward to staying there again in the future.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Natalie,Thank you for your continued loyalty and kind words about our convenient location, friendly staff, and great value. While we appreciate your feedback regarding the cleanliness, we always strive to provide a clean and comfortable room for our guests. Please don't hesitate to reach out to our management team directly if you have any concerns during your future stays. We can't wait to welcome you back soon.

8/10 - 좋아요

Dennis

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Parking
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Dennis, Thank you for sharing your feedback about the parking at our hotel. We apologize for any inconvenience you may have experienced. We understand that parking can sometimes be a challenge, especially during peak times. We appreciate your patience and understanding. We value your input and will use it to improve our services in the future.

10/10 - 훌륭해요

Matthew

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place for the price.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Matthew,Thank you for choosing our hotel for your stay. We are glad to hear that you found our hotel to be a good value for the price. We strive to offer our guests affordable rates without compromising on quality. Your feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 - 훌륭해요

Susan

연인과의 여행
Good service.
2023년 11월에 1박 숙박함
답변 제공: Cody Smoltz 님, 2023년 11월 28일
Susan,Thank you so much for staying with us. We are glad it was another beautiful stay for you

8/10 - 좋아요

Tom

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Tom,Thank you for choosing our hotel for your stay! We value your support and appreciate your positive rating. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another great experience.

10/10 - 훌륭해요

Susan

Fast check. Clean room. Nice bed.
2023년 11월에 1박 숙박함
답변 제공: Cody Smoltz 님, 2023년 11월 28일
Susan,Thank you so much for staying with us. We are glad our hometown hospitality, met your expectations

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was great. But hot tub was down. Pool was a nice temp. Shopping was great and d-bats was fun.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello James,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our breakfast and found our pool to be at a nice temperature. We apologize for the inconvenience regarding the hot tub being down during your stay. It's wonderful to know that you had a great time shopping and that D-Bats provided you with a fun experience. We appreciate your valuable input and hope to welcome you back again in the future.

8/10 - 좋아요

Douglas J

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Cody 님, 2023년 11월 17일
Thank you so much for staying with us. We're glad we met your expectations

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 17일
Dear Guest,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience you encountered. Your rating will be shared with our team for improvement. We hope to welcome you back in the future for a more enjoyable experience.

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
help
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 17일
Hello David,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. For help, we are always here on standby and so if you have any further concerns, please reach out to our management team directly as they will be able to assist you further.

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Julia,Thank you for taking the time to share your exceptional experience with us! We are thrilled to hear that you had such a wonderful stay at our hotel. We strive to provide our guests with the utmost comfort and satisfaction, and it's delightful to know that we exceeded your expectations. We look forward to welcoming you back for another extraordinary stay in the future.

10/10 - 훌륭해요

Stacie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best Hotel Stay...staff were very accomodating.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Stacie,Thank you for your kind words! It's wonderful to hear that our staff provided you with a great experience during your stay. We're committed to ensuring excellent service and making our guests feel comfortable. We hope to welcome you back soon for another memorable stay!

10/10 - 훌륭해요

Thelma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 7박 숙박함
답변 제공: Cody Smoltz 님, 2023년 10월 29일
Thank you so much for staying with us. We're glad everything was to your outmost satisfaction

8/10 - 좋아요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
7 out of 10
The stay was comfortable both nights. The first night I found a pair of slippers under the bed when my phone fell. I'm a house keeper also so I have a tendency to check areas. The second night I found small stuff. The queen size beds have floor bases so nothing could fall under the bed, so I found the stuff against the boards. As a former manager, I would say HK just needs to be more efficient in getting those spaces. Both rooms were comfortable and clean, otherwise.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Natalie,Thank you for bringing this to our attention. We appreciate your feedback and will ensure our housekeeping team improves their efficiency in checking those areas. We hope you enjoyed your overall stay with us and look forward to welcoming you back.

10/10 - 훌륭해요

JUDY

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello JUDY,Thank you for your exceptional rating! We are delighted to have provided you with an extraordinary experience during your stay. We hope to welcome you back soon!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Dear Guest,Thank you for your generous rating! We are delighted to have exceeded your expectations. We look forward to welcoming you back soon.

6/10 - 괜찮아요

Shelly

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Shelly,Thank you for your exceptional rating! We strive to provide a 5-star experience for all our guests. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Brandy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hot tub was broken and no mention at checkin or making reservations.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 16일
Hello Brandy ,Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

10/10 - 훌륭해요

Laneice

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the jacuzzi in da bathroom thanks I was comfortable
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Hello Laneice,We're thrilled to hear that you enjoyed the jacuzzi in your bathroom! Your comfort is our top priority.

10/10 - 훌륭해요

Colleen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was wonderful to wake up and just go down the steps for a wide variety of breakfast choices
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Hello Colleen,We're thrilled to hear that you enjoyed our delicious breakfast options right at your doorstep! Thank you for your kind feedback.

4/10 - 별로예요

Sherri

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Filter changing.
Room was freezing when we checked in. The water filter on the ice machine was full of rust and needed changing.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hi Sherri,Thank you for writing. Your feedback is important to us as guest satisfaction is our highest priority. I’m sorry to hear about the maintenance issues you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours which allows us to impact future stays.

6/10 - 괜찮아요

Jan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A few things
The room was reasonably priced, quiet and clean. Nothing fancy. Only one lamp for light. Breakfast was standard cereal, toast, waffles and yogurt. Nothing fancy but filling. The hot tub is in a state of disrepair and there is no plan to fix it.
2023년 10월에 1박 숙박함
답변 제공: Cody Smoltz 님, 2023년 10월 29일
Thank you for staying with us. I do however, apologize for the state of the hot tub.

4/10 - 별로예요

Carol

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The heating/cooling systems needs to be replaced ASAP. Baseboard heat was hard to control. The front of the window air conditioner kept falling off. Mattresses were lumpy. Bathroom had nice updated.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Carol,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our air conditioner. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 - 괜찮아요

Connie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Nothing unique. Some improvements from last ownership but have a long ways to go. Need modernizing.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Connie,We appreciate the comments, especially with regards to your opinion of our hotel. We hope to see you again to deliver you with a 5 star experience.

2/10 - 너무 별로예요

Yolanda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Yolanda ,Hello Yolanda, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 - 괜찮아요

Ashley

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room it’s self was nice! I wish they would update their website to state the hot tub was broken and had been that way for sometime now. The day staff (blonde gal) was always on a personal call when we’d go to the desk. Also our room key card wouldn’t work every-time so we’d have to go get new ones. The over night gentleman was very kind and helpful!
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Ashley ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 - 너무 별로예요

Shawn

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 16일
Hello Shawn, We apologize for any inconvenience you experienced during your stay. Please provide more details so we can address and resolve any issues.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place with reasonable pricing
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello John,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 - 좋아요

Pam

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 18일
Hello Pam,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

Karrie

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Karrie,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

Sherry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello Sherry,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 - 별로예요

Sherry

가족 여행
별로예요: 직원 및 서비스
Not so good there was a mix up in my booking. The staff let someone else have my booking. He was a new staff members.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hi Sherry,I'm very sorry for your poor booking/arrival experience. My sincere apologies you found our associate was not that equipped. We strive to provide sincere hospitality and we failed to do so. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip for a better experience.

8/10 - 좋아요

Charlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
4+ Stars
Very impressed! Super clean & quiet. Staff was friendly, nice & helpful. Full breakfast bar & plenty of hot water for showers. The building itself is showing some wear & age but they keep it up and we have no complaints. We will definitely stay there again!
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Charlene,Guest satisfaction is our number one objective so we really appreciate the input regarding our staff and also our breakfast. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 - 훌륭해요

SERGEY

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Not ventilated regularly.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello SERGEY,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. I hope you will return to enjoy a memorable and exceptional experience.