룸, 킹사이즈침대 1개, 장애인 지원 | 책상, 노트북 작업 공간, 암막 커튼, 무료 WiFi

수퍼 8 바이 윈덤 월넛 여행 후기

2 out of 5
수퍼 8 바이 윈덤 월넛
2109 Antique City Dr, I-80 Exit 46, Walnut, IA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 322개 이용 후기 중 97개" "
평점 8 - 좋아요. 322개 이용 후기 중 126개" "
평점 6 - 괜찮아요. 322개 이용 후기 중 67개" "
평점 4 - 별로예요. 322개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 322개 이용 후기 중 9개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 6월에 1박 숙박함
답변 제공: Manager 님, 2021년 7월 17일
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 6월에 1박 숙박함
답변 제공: Manager 님, 2021년 6월 29일
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 8월에 1박 숙박함
답변 제공: Manager 님, 2020년 8월 6일
On behalf of our entire staff, we thank you for your business and for rating your experience.

2/10 - 너무 별로예요

Lori

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I booked the hotel online the night before with no problems. When I got to the hotel the next evening, it was closed--there was yellow tape around the entrance and a closed sign on the door. There was no one there to ask about what happened (fire??), so I had to leave. It was sad because I really like to stay here.
2020년 7월에 1박 숙박함
답변 제공: Sophia,CSR 님, 2020년 7월 26일
Ms Lori, Thank you for the review. We apologize for the inconvenience faced by you. Please consider us in the near future. We hope to host you again soon!

6/10 - 괜찮아요

Mary 님, Arizona

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Television didn't work. Couldn't get on Wi-Fi. No breakfast to go bags, no coffee. When you walked in to register it smelled very good. Nice gal at front desk when I arrived. Evening guy was terrible and rude.
2020년 7월에 1박 숙박함
답변 제공: Sophia,CSR 님, 2020년 7월 19일
Ms Mary, Thank you for the positive remarks. We apologize for the inconvenience faced by you. We will pass your feedback to our team and will ensure to correct all the issues encountered by you. We hope you will give us another chance to exceed your expectations in future.

4/10 - 별로예요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All TV's on the back end of the hotel don't work.
I was told that ever since a storm took out the TVs, the TVs on the lower end of the hotel do not work. Also you must go up to the top floor to get ice since the ice macnhine does not work on the main level. The front desk clerk was very accomodating offering to give me another room at the front of the hotel. HUsband was too tired to pack everything up and move Then at 7 am the personnel came to the room and knocked on the door to give us a new TV cable box. By the time my husband woke up and got to the door, they were using the key and coming in. Mind you 7 in the morning!!!
2020년 7월에 1박 숙박함
답변 제공: Manager 님, 2020년 7월 18일
Thank you for sharing this honest review and feedback about our front desk and also our room. Your voice is very valuable to us and we hope you will return on your next travels.

4/10 - 별로예요

Dimitre 님, Chicago

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty bathroom, towel is very bad to mold near air condition
2020년 7월에 1박 숙박함
답변 제공: Sophia,CSR 님, 2020년 7월 13일
Mr Dimitre, Thank you for the review. We apologize for the inconvenience faced by you. I will pass your feedback to our team and will ensure to correct the issue encountered by you. We hope you will give us another chance to exceed your expectations in future.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the dirtiest, tired old hotel I've ever paid money for.
2020년 7월에 1박 숙박함
답변 제공: Manager 님, 2020년 7월 14일
I am so sorry to hear that you did not enjoy your stay with us. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy our accommodations and services. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. Your review is important to us as it helps us to identify problems and take corrective measures. We hope to see you soon again and thank you for staying with us!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
Rooms need cleaned better
Easy access, right off the highway, but nothing else to do nearby. Due to COVID19 we decided to clean before we got comfortable and couldn’t believe how disgusting even the high touch surfaces in the room was. The shower drain looked like it had blood, it was just gross. I was disappointed I was still charged full price for the room but no free breakfast, could have discounted or at least done a carry out type breakfast.
2020년 6월에 1박 숙박함
답변 제공: Sophia,CSR 님, 2020년 7월 5일
Hello, Thank you for your review! We always strive for a comfortable experience for our guests, so we are disheartened to read your review and know that we fell short in meeting your expectations. We have shared your feedback with the team to ensure that correct the issues encountered by you. We hope to earn your business in the future by continuing to evolve and improve the guest experience.

6/10 - 괜찮아요

Timothy

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Yellow ring around tub and bottom of tub had a lot of black stains
2020년 6월에 1박 숙박함
답변 제공: Manager 님, 2020년 7월 1일
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our tub. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 - 좋아요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place, greater price.
We were pleasantly surprised at the cleanliness and appearance of the inside of the property. From the outside it looks average but it is above average on the inside. Great price. Unfortunately they have had to suspend breakfast but at the price we didn’t mind. We would stop again if in the area.
2020년 6월에 1박 숙박함
답변 제공: Manager 님, 2020년 7월 1일
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our area and breakfast. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

10/10 - 훌륭해요

donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
GREAT STAFF
Devda was very professional and helpful!
2020년 6월에 1박 숙박함
답변 제공: Manager 님, 2020년 6월 27일
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great friendly place
Good service with friendly smiles
2020년 6월에 1박 숙박함
답변 제공: Manager 님, 2020년 6월 20일
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our service. Please do consider us again on your next visit to the area.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Loved the wall decor/headboard. Most items were outdated..only shampoo and soap were provided, a towel rack and the toilet paper dispenser were coming out of the wall.
2020년 6월에 1박 숙박함
답변 제공: Sophia,CSR 님, 2020년 6월 4일
Hello, Thank you for the review. We are glad to know that you liked our decor wall. We are very sorry for the inconvenience you had with the towel rack and toilet paper dispenser. We have shared your feedback with our maintenance team so that they can fix it as soon as possible. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peaceful Rest
Very clean and quiet. Just what I needed for a good night’s sleep.
2020년 5월에 1박 숙박함
답변 제공: Manager 님, 2020년 5월 24일
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Please do come see us again.

2/10 - 너무 별로예요

실제 이용하신 고객

반려동물 동반 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Loud and old. Hasn’t been updated for a while and smelly.
2020년 4월에 1박 숙박함
답변 제공: Sophia,CSR 님, 2020년 4월 27일
Hello, Thank you for the feedback. We always aim to provide our guests with a pleasant stay without any flaws. So it saddens us to hear we missed the mark for you. I have shared your feedback to our team for improvement. We are confident that you will see the change on your next visit.

8/10 - 좋아요

Gina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, smelly Indian food though
2020년 4월에 1박 숙박함
답변 제공: Manager 님, 2020년 4월 27일
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

8/10 - 좋아요

Ross

좋아요: 직원 및 서비스, 객실의 편안함
Wonderful reception
Arrived in Walnut after driving for 12 hours to get home ASAP with the COVID 19 crisis. The lady who registered us could not have been nicer or more helpful. Very welcome after a long stressful day.
2020년 3월에 1박 숙박함
답변 제공: Manager 님, 2020년 3월 20일
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We appreciate you taking the time to share your experience.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Friendly staff. Bathroom showed some wear but was serviceable. Bed was comfortable.
2020년 3월에 1박 숙박함
답변 제공: Manager 님, 2020년 3월 8일
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and your insights regarding our bed. We hope you'll return to see how we continue to improve our service and hospitality.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was big and fairly clean. Disappointed with the bathroom shower . It wouldn’t drain properly so if you run the shower your standing in 2 or more inches if water and when your turn on the shower head the faucet pulls out of the wall. There was a whole in the ceiling for the heating light but no heating light just the socket and cobwebs. The “hot” breakfast... the only thing hot was waffles, biscuits and gravy. The clerk in the morning was sitting on the couch in front of a blaring tv. How rude to guests!
2020년 2월에 1박 숙박함
답변 제공: Manager 님, 2020년 3월 6일
I'm sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue to improved our guests experience in future visits.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access to our room. The only negative is that the ice machine was not working
2020년 2월에 1박 숙박함
답변 제공: Manager 님, 2020년 2월 12일
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our room as well as our access. We hope to see you again in the future.

6/10 - 괜찮아요

Pam

단체 여행
2020년 1월에 1박 숙박함
답변 제공: Manager 님, 2020년 1월 31일
On behalf of our entire staff, we thank you for your business and for rating your experience.

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fit the bill
Just needed a place to lay my head while driving across the country, and this fit the bill perfectly and affordably! The nice restaurant and gas station located next to the property were very convenient as well!
2019년 11월에 1박 숙박함
답변 제공: Manager 님, 2019년 12월 3일
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope you will return to enjoy a memorable and exceptional experience.

10/10 - 훌륭해요

Matt

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A great resource for the frugal traveler is back
We stayed at the Walnut Super8 several years ago, including just after the renovation. On our last trip along the I-80 corridor, we were disappointed to learn it was closed because of an electrical fire. Happy to again stay in the large, nicely appointed rooms!
2019년 11월에 1박 숙박함
답변 제공: Manager 님, 2019년 11월 13일
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our renovation. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to highway, easy on/off. Very nice restaurant close by. Great place to stop while traveling.
2019년 11월에 1박 숙박함
답변 제공: Manager 님, 2019년 11월 6일
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Manager 님, 2019년 10월 22일
On behalf of our entire staff, we thank you for your business and for rating your experience.

8/10 - 좋아요

Scott

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good value
Good basic room and very pet friendly, with large grassy areas for walks.
2019년 9월에 1박 숙박함
답변 제공: Manager 님, 2019년 9월 29일
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our room. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함
답변 제공: Manager 님, 2019년 9월 18일
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함
답변 제공: Manager 님, 2019년 9월 14일
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 - 훌륭해요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Satisfied
It was well kept, room was comfortable, and very affordable.
2019년 8월에 1박 숙박함
답변 제공: Manager 님, 2019년 8월 25일
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 - 좋아요

Zach

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Small town, great hotel
For a small Iowa town, this hotel is very up to date and very clean. Would definitely stay again
2019년 8월에 1박 숙박함
답변 제공: Manager 님, 2019년 8월 7일
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: Manager 님, 2019년 8월 5일
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

4/10 - 별로예요

실제 이용하신 고객

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The toilet was not flushed and thus not cleaned. The overhead bathroom fan was not covered; it was open revealing spiders. There were gnats in the room. The exterior doors were open to anyone, thus less security. On the positive side they allow dogs with no extra charge if you disclose up front that you brought a dog. The bed was comfortable. Overall was too expensive.
2019년 8월에 1박 숙박함
답변 제공: Manager 님, 2019년 8월 4일
Thank you for your valuable opinion regarding our bed and room. We appreciate you taking the time to share your experience.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2019년 7월에 1박 숙박함
답변 제공: Manager 님, 2019년 8월 3일
On behalf of our entire staff, we thank you for your business and for rating your experience.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice room and it was decorated very nice. They had a fire so the pool area was gone.
2019년 7월에 1박 숙박함
답변 제공: Manager 님, 2019년 8월 1일
Thank you for sharing this experience with us. We truly value you feedback with regards to our area and room. Please do come see us again.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a king room, handicap accessible. We are not handicapped, however, The door to the room was very hard to open and would be impossible for someone handicapped! The shower had a bend rod, rust running down the wall inside the shower from the ceiling. There were grease spots on the bed sheets. The room smelled. No kleenex. The tv was on a stand lower than the bed, it was hard to watch and not have your neck hurt. No nightstand on one side. The king needed 4 pillow not 3. I would not stand again. I’ll be contacting Super 8 for a refund. We stayed only because we were so tired from driving all day.
2019년 7월에 1박 숙박함
답변 제공: Manager 님, 2019년 7월 31일
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: Manager 님, 2019년 7월 28일
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

8/10 - 좋아요

Gail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: Manager 님, 2019년 7월 24일
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The rooms didn't have any A/c on while guests weren't there, so all the bedding was damp with humidity. There were also chunks of drywall missing in the bathroom, and bricks falling off the building in the middle of the sidewalk.
2019년 7월에 1박 숙박함
답변 제공: Manager 님, 2019년 7월 21일
We appreciate the time you have taken to bring to our attention your feedback with regards to our bedding. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was very nice, staff was pleasant. Breakfast was basic but very adequate.
2019년 7월에 1박 숙박함
답변 제공: Manager 님, 2019년 7월 16일
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our staff and breakfast. Please do consider us again on your next visit to the area.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The layout of the motel was easily accessible. There was plenty of parking near the front door. I was disappointed to see that the fire damage in the pool area that occurred over two months ago is still quite visible. It appears as if nothing has been done to rectify the situation. The appearance of your establishment is key to attracting visitors and encouraging people to want to stay at your fine motel again in the future. It appears simply as if the owners of this property are overlooking that point or simply don't care to take care of the damaged area. It is the little things that the average traveler notices when they drive up to your establishment. An example of this is fact that only one set of the three sets of red lights on the eave were functioning. This DOES make a difference.
2019년 7월에 2박 숙박함
답변 제공: Manager 님, 2019년 7월 16일
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: Manager 님, 2019년 7월 16일
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 7월에 1박 숙박함
답변 제공: Manager 님, 2019년 7월 15일
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

8/10 - 좋아요

Anisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Trucks or car+dolley beware
Trucks must back up to get out. Exit closed of by business next door. No signs placed
2019년 7월에 1박 숙박함
답변 제공: Manager 님, 2019년 7월 15일
Thank you for being a valued guest and for providing us the feedback regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, close to highway, big room, comfy bed & pillows, close to restaurant.
2019년 7월에 1박 숙박함
답변 제공: Manager 님, 2019년 7월 11일
Thank you for sharing your experience with us. We appreciate the input referring to our bed and pillows. We are always looking for ways to improve upon the guest experience so thank you for sharing.

6/10 - 괜찮아요

Wildcat

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This place needs a good maintenance person. The bathroom fan sounded horrible. The sink did not drain very well. All of the doors were hard to shut because they rubbed up against the frames. The breakfast was limited and there was no water to drink except from the vending machine.
2019년 6월에 1박 숙박함
답변 제공: Manager 님, 2019년 6월 29일
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I80 Hotel
Great parking and access to I80. Staff was very nice. Older hotel, might have been updated a little. It was clean but had an odd smell, could have been from all the rain. Bed was not new but we slept fine. AC worked good. Quite room. We did not eat breakfast there.
2019년 6월에 1박 숙박함
답변 제공: Manager 님, 2019년 6월 27일
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and bed. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Completely average. Access to rooms no longer requires key on rear entrance.
2019년 6월에 1박 숙박함
답변 제공: Manager 님, 2019년 6월 27일
Thank you for being a valued guest and for providing us the feedback regarding our access. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 - 괜찮아요

Jackie

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing fancy. Lots of construction at the moment so a lot of noise. Bed was comfy but not a very restful sleep. Big windows in the bathroom (odd) smelled very bad.
2019년 6월에 1박 숙박함
답변 제공: Manager 님, 2019년 6월 10일
Thank you for sharing this experience with us. We truly value you feedback with regards to our bed and construction. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

6/10 - 괜찮아요

실제 이용하신 고객

2019년 6월에 1박 숙박함
답변 제공: Manager 님, 2019년 6월 14일
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.