야외 수영장

수퍼 8 바이 윈덤 밸도스타 몰 여행 후기

2 out of 5
수퍼 8 바이 윈덤 밸도스타 몰
1389 N Saint Augustine Rd, I-75, Exit 18, Valdosta, GA

이용 후기

6.8
평점 10 - 훌륭해요. 63개 이용 후기 중 19개" "
평점 8 - 좋아요. 63개 이용 후기 중 13개" "
평점 6 - 괜찮아요. 63개 이용 후기 중 11개" "
평점 4 - 별로예요. 63개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 63개 이용 후기 중 12개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

MICHELLE

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
The hotel was dirty smelt like cigarettes.the lobby was even dirty. The breakfast was yogurt and cereal very miss leading
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 27일
Hi Michelle! Thank you for sharing your feedback with us. We're sorry to hear about your disappointing experience at the hotel. Your comments regarding cleanliness and the breakfast offering will be passed along to the management team for their review and improvement. We apologize for any inconvenience this may have caused during your stay. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.

8/10 - 좋아요

German

좋아요: 청결 상태
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Travis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Hotel, Great Staff, Great Location at a GREAT PRICE!!!
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 12일
Hi Travis! Thank you for your fantastic feedback! We're thrilled to hear that you had such a positive experience during your stay. Providing great service, a convenient location, and excellent value for our guests are top priorities for us, and we're delighted that we succeeded in meeting your expectations. Your kind words will be shared with our staff as encouragement to continue providing exceptional service to all of our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for another great stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

2/10 - 너무 별로예요

Susan

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
There was a loud party going on in the room next to us. Finally at 3am I tried to call the front desk only to find out our room phone did not work. I then tried to call the front desk from my cell. The call rang and rang, no one answered. I tried again, still no answer. The party lasted until 5am. At 6 am their dog started barking. Ugh!!! The free breakfast was a joke.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 5일
Hi Susan! We sincerely apologize for the unacceptable experience you had during your recent stay with us. Providing a peaceful and comfortable environment for our guests is our top priority, and it's clear that we failed to meet this standard during your visit. We deeply regret the disturbance caused by the loud party in the room next to yours. We understand how frustrating it must have been, especially when compounded by the non-functioning phone in your room and the lack of response from the front desk. Your experience does not reflect the level of service we aim to provide, and we will address these issues immediately with our staff to ensure that corrective action is taken to prevent similar occurrences in the future. Additionally, we apologize for any inconvenience caused by the noise from the dog and for the disappointing experience with our breakfast offerings. Your feedback is important to us, and we will take it into consideration as we strive to improve and enhance the experience for all of our guests. We understand your frustration and disappointment, and we sincerely apologize for falling short of your expectations. We hope that you will consider giving us another opportunity to exceed your expectations during a future visit. If there's anything else we can do to assist you or make amends, please don't hesitate to reach out to us directly.

4/10 - 별로예요

Matthew

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Matthew,We apologize for any shortcomings experienced during your stay. Please do not hesitate to contact us directly to discuss your concerns further. We value your feedback and strive to make improvements based on guest experiences.

8/10 - 좋아요

Rita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Rita, We appreciate you taking the time to review your recent stay with us. If there's anything we can do to improve your experience next time, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Rachel 님, Doral

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rooms are dirty
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Rachel,We appreciate your feedback and apologize for the inconvenience caused. We strive to maintain a high standard of cleanliness. Your comments have been forwarded to the housekeeping team for their review and improvement. Thank you for bringing this to our attention.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean room with comfortable bed.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 8일
Hi William! We're thrilled to hear that you enjoyed your stay with us! Providing a clean and comfortable environment for our guests is one of our top priorities, and we're delighted that you found your room to be both nice and clean, with a comfortable bed. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your positive feedback. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience!

8/10 - 좋아요

Ricky

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet
2024년 1월에 8박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Ricky,Thank you for your feedback regarding the quietness of your stay. We apologize if the level of noise did not meet your expectations. Guest satisfaction is important to us, and we appreciate knowing about your experience. We strive to create a peaceful atmosphere for all our guests and will share your comments with our team for further improvement. We hope to have the opportunity to provide you with a more enjoyable stay in the future.

4/10 - 별로예요

Rafal

가족 여행
별로예요: 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Rafal,We appreciate your recent stay at our hotel. We're sorry to hear that your experience did not meet your expectations. We encourage you to reach out to us directly so we can further discuss and address any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Lisette

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 14박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello Lisette,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ordered food from Walmart but fridge didn't work. Ruined our dinner and breakfast food. They replaced the fridge next day, too late to save anything. My friend's TV in another room didn't work until second day
2023년 12월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 13일
Hi Linda! Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for the inconvenience you experienced with the refrigerator in your room and the delay in resolving the issue. It's disheartening to hear that this impacted your dinner and breakfast plans. We understand the importance of having functional amenities, and we regret any disruption to your stay. We appreciate your patience, and we're glad that the fridge was replaced the next day. Regarding your friend's TV issue, we apologize for any inconvenience caused. Our team strives to address concerns promptly, and we're sorry for any delay in resolving this matter. If there's anything we can do to make amends for the inconvenience, or if you have any further comments or suggestions, please feel free to reach out to our front desk. We value your feedback and hope to have the opportunity to welcome you back for a more seamless stay in the future.

10/10 - 훌륭해요

Meaghan

2023년 12월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 12일
Hi Meaghan! Thank you sincerely for your perfect 5 out of 5 rating! We're absolutely thrilled to hear that you had an outstanding experience during your stay with us. Your feedback is immensely appreciated, and we're delighted to know that we met or exceeded your expectations. If there are specific aspects of your visit that stood out or if there's anything we can do to make your next stay even more enjoyable, please let us know. We appreciate your support and look forward to welcoming you back for another fantastic stay.

10/10 - 훌륭해요

Laura

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly customer service
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 7일
Hi Laura! Thank you for taking the time to share your positive feedback! We're thrilled to hear that you experienced friendly customer service during your stay, and we sincerely appreciate your 5-star rating. Our team strives to create a welcoming and hospitable environment, and it's heartening to know that our efforts contributed to your positive experience. If there's anything else specific you loved about our customer service or any suggestions you have for us to continue providing excellent service, please feel free to share. We genuinely value your patronage and look forward to the pleasure of hosting you again in the future.

10/10 - 훌륭해요

Jean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The price was right. A good place to spend the night. Mattress was good. I disliked the noise from the interstate but it did not keep me awake. There was a hairdryer in the room but we could not find a place to plug it in so it wasn't usable.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 30일
Hi Jean! Thank you for your positive review and for choosing to stay with us. We're delighted to hear that you found our pricing favorable and that you had a comfortable night's rest on our mattress. However, we apologize for the inconvenience regarding the noise from the interstate and the issue with the hairdryer. Your feedback is invaluable, and we'll use it to address these concerns and improve our services. If your travels bring you back to the area, we would love the opportunity to host you again. Please feel free to reach out to our staff directly, and we'll do our best to ensure a more enjoyable experience.

8/10 - 좋아요

MARGARET

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was rather dated but comfortable and easy parking and outside entrance and clean and big rooms
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 28일
Hi Margaret! We're pleased to hear that you found our hotel comfortable with easy parking, clean and spacious rooms. We appreciate your observations about the dated aspects, and we assure you that guest feedback like yours is crucial in our ongoing efforts to enhance our facilities. Your satisfaction is important to us, and we hope to welcome you back in the future with improvements that exceed your expectations.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
liked very much realy liked the laundry
2023년 11월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 28일
Hi John! Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay and, in particular, appreciated our laundry facilities. Your kind words inspire and motivate our team to continue providing excellent service. Should your travels bring you back to the area, we look forward to welcoming you again.

8/10 - 좋아요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I was pleasantly surprised! Still not a high end hotel but for the cost savings it was worth the one night stay as we were traveling down the road. it did seem clean, staff was friendly, safe area and out of the “busy” area up the road where all the other hotels were. There was just one fast food place next door so anything else you would have to drive to. I would stay here again though b
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 28일
Hi Carol! Thank you for choosing to stay with us and taking the time to share your feedback! We're thrilled to hear that you were pleasantly surprised by your experience and found our hotel clean and our staff friendly. Providing a safe and comfortable stay is our top priority. We appreciate your understanding regarding the limited dining options nearby, and we're glad to know that despite this, you would consider staying with us again. Should your travels bring you back to the area, we would be delighted to welcome you back for another enjoyable stay.

2/10 - 너무 별로예요

Brian

2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 20일
Hi Brian! We regret to hear that you did not enjoy your stay with us. We hope to see you again someday and to transform your opinion of our hotel and service.

8/10 - 좋아요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and polite. The room was comfortable and almost finished in updating. After arriving at 9 PM, I had to wait almost 30 min to checkin and get keys, since there was a line of folks ahead of me. Only one staff member, but a good stay, and convenient location.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 8일
Hi Jeffrey! Thank you for choosing our hotel and for taking the time to share your feedback. We are pleased to hear that you found our staff accommodating and that you enjoyed our comfortable updated rooms. We apologize for the wait you experienced during check-in due to the influx of guests. We will take your feedback into consideration to improve our service during busy times and ensure a smoother check-in process for all our guests. We are delighted that you had a good stay overall and found our location convenient. We hope to have the pleasure of welcoming you back for an even more seamless experience during your next visit.

2/10 - 너무 별로예요

Todd

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The night attendant was very polite . The room was no pets non smoking but it smelled like animal urine and cigarettes.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 7일
Hi Todd! Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence you encountered that someone had been smoking in the room as well as someone bringing their pets in. We hope you will return to see how we are continuously improving in an effort to impress our valued guests.

6/10 - 괜찮아요

Paul

단체 여행
좋아요: 청결 상태, 객실의 편안함
Good value.
Solid Hotel. Good value.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 10월 31일
Hi Paul! Thank you for taking the time to write this review and we are glad you found our hotel a value for your money. We hope that during your next stay, your expectations will be far surpassed!

4/10 - 별로예요

Robb

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Robb,Thank you for your positive review! We are glad to hear that you enjoyed your stay with us. If there is anything we can do to make your next visit even better, please let us know.

2/10 - 너무 별로예요

David

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Waited 20 minutes for desk agent to complete registration. We gave up and left to go to dinner. Came back later and agent had just finished a call where he found that Wyndom was having trouble with credit card processing. We got our room and everything went smoothly after that. Room was very good so we were happy, Lobby area smelled bad, maybe from cigarette smoke in the past? Something has to be done!!! Wanted to cancel when we walked in. Room didn’t smell so all was good.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 10월 26일
Hi David! We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations on our guest rooms; though I regret to hear that you weren't thoroughly impressed with our amenities and services. We do insist that smokers refrain from smoking in our non-smoking hotel areas, and we apologize for any evidence you encountered that someone had been smoking in our lobby area. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope you'll return someday to see how we're improving.

6/10 - 괜찮아요

Chad

출장 여행
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 10월 26일
Hi Chad! Thank you for taking the time to complete our guest satisfaction survey. I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found the majority of your experience to be satisfactory. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

4/10 - 별로예요

Kenny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 24일
Thank you for your feedback. So sorry your experience was not exceptional. We hope you will stay with us again so we may regain your trust.

6/10 - 괜찮아요

Leanne

2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 24일
We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests’ expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Came to town to see grand babies nice clean hotel close to I 75 easy access
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello Stephen,We're delighted to hear that you found our hotel convenient and clean during your visit! Thank you for choosing to stay with us. We hope you had a wonderful time with your grand babies.

8/10 - 좋아요

Dustin

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Dustin,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you enjoyed your stay overall. Your suggestions regarding the cleanliness and noise levels have been noted, and we will pass them on to our team for review. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Joy

좋아요: 숙박 시설 상태 및 시설
Affordable
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 10일
Hello Joy, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 - 괜찮아요

Kendra

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Room had a weird smell. Almost like a little stale smoke mixed with a damp smell. It was a non smoking room. They also allow pets so that may be bothering me a little. Woke up congested with irritated eyes. The bed spread had cigarette burns in it. Very basic setup. We were excited for breakfast but it was very limited and the muffins were MOLDY. Someone isn’t doing their job. No one was at the front desk to inform. I paid a little over $100 for the room as most everything around was booked. I feel slightly overcharged. Not the best, not the worst. Still way better than Sleep inn around the corner.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 9일
Hi Kendra, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issues you mentioned to ensure a better experience for our guests in the future. We take cleanliness and guest satisfaction seriously, and we'll work to improve the conditions you mentioned. Thank you for sharing your concerns, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.

10/10 - 훌륭해요

William

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Affordable for a quick nights stay. Not very quiet, eight by a busy road and can hear banging and such from neighboring rooms. Staff was nice and efficient. Parking got pretty crowded after dark. A lot of company vehicles/work trucks taking up 3 and 4 parking spaces. Room was pretty clean. Will see how the mprni g goes. So far satisfied, fit what we needed fpr the night.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 9일
Hi William, Thank you for your feedback. We appreciate your understanding regarding the noise and parking situation. We're glad to hear that our staff was accommodating and that your room was clean. We hope the rest of your stay is enjoyable, and we look forward to hosting you again in the future.

8/10 - 좋아요

Kandis

출장 여행
좋아요: 직원 및 서비스
2023년 9월에 6박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 4일
Hi Kandis, Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

10/10 - 훌륭해요

Alesia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Nice with 2 Exceptions
The lobby was very nice except for the carpet. It should've been updated with the rest of the motel. The room was very nice and comfortable with the exception of a chair that must've been before the remodeling. It was dirty...very dirty. Yes, I would stay again when I come to Valdosta to visit again.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Alesia ,Hello Alesia, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

4/10 - 별로예요

Brittany

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The front desk people were nice. Our sheets had stains on them and sand.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 25일
Thank you for your recommendation and welcome back! I’m glad you find our cleanliness and modern accommodations pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

4/10 - 별로예요

BRYAN CRANG

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello BRYAN CRANG,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 - 너무 별로예요

Sharon

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was nice and friendly. The property is a bit run down, which is tolerable if it is clean. Our room was not. Breakfast mentioned in their site and booking page was somewhat misleading- they only have muffins and a small selection of cereal. I wouldn't recommend this hotel, nor stay there again.
답변 제공: Manager 님, 2023년 9월 17일
Hello Sharon,We can't thank you enough for sharing your feedback with regards to our staff as well as our breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 - 너무 별로예요

Denise

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 13일
We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

8/10 - 좋아요

Mike

2023년 8월에 7박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 28일
Dear Mike, thank you so much for your rating! WE're happy to know that you had a great stay at our hotel. We appreciate you taking the time to give our hotel a positive feedback. Thank you for staying at Super 8 by Wyndham Valdosta Mall!

2/10 - 너무 별로예요

Virginia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One of the worst ever.
It was a wait of one hour and twenty minutes to complete check in. Staff had no idea as to what rooms were available, so kept sending runners to find out if someone was in a room. Reserved no smoking and got a smoking room. There was a large whole in the ceiling from water damage that was exposed over one of the beds. But the bathroom was clean.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 7일
We're truly sorry to hear about your negative experience during your stay with us. Your feedback is valuable, and we'll use it to improve our services and prevent similar issues from happening in the future. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Rodney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was average .
2023년 8월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 1일
Dear Rodney, Thank you for your feedback. We appreciate your honesty. If there's anything specific we can do to improve your experience or if you have any suggestions, please don't hesitate to share. We aim to make every guest's stay exceptional.

4/10 - 별로예요

Temeshia 님, Valdosta

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
I did not like this project there was a whole bunch of flies in the room and a few roaches, I only stayed for a night because I booked with another property for the weekend. The check-in took forever.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 21일
Hi Temeshia, Thank you for bringing these concerns to our attention. We're sorry to hear about the issues you encountered during your stay, including the presence of flies and roaches in the room. This is certainly not the experience we aim to provide for our guests. We apologize for any inconvenience you faced during the check-in process as well. Your feedback is important to us, and we will take steps to address these issues to ensure a better experience for our guests in the future. If you ever decide to stay with us again, we'll make sure to provide you with a more satisfactory stay.

6/10 - 괜찮아요

David

2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 1일
Dear David, We're truly sorry to hear about your less-than-ideal experience during your stay. Your feedback is important to us, and we're committed to improving our services. If you have any specific concerns or suggestions, please share them with us, so we can work on making necessary improvements.

6/10 - 괜찮아요

Tiffani

단체 여행
별로예요: 편의 시설/서비스
We arrived close to midnight for check in, we got our room key but when we unlocked the door, there were clothes and stuff everywhere as if someone was staying there. We had to load all our stuff back up and go and get a different room. We were close to staying somewhere else but it was so late in the night. Our room smelled like cigarette smoke majority of the time and the blankets had holes all in them but we were only there a short period of time and didn’t want to come off as inconsiderate to staff so we dealt with it. Overall, the stay was fine but I’m not sure we will be using again.
2023년 8월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 7일
Dear Tiffani, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced upon your arrival. We deeply regret the mix-up with your room and the cleanliness issues you encountered. Your comfort and satisfaction are of the utmost importance to us, and we understand how frustrating it must have been to deal with these issues, especially after a long journey. We appreciate your understanding in handling the situation and not wanting to burden our staff further. Your feedback is crucial to us, as it helps us identify areas where we can improve and ensure a more pleasant experience for our guests in the future. Please know that we take your comments seriously and will address them with our team to prevent similar occurrences. We are committed to providing a high standard of service and accommodations, and we regret that we fell short during your stay.

6/10 - 괜찮아요

Dwayne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 18일
Thank you for your feedback. So sorry your experience was not exceptional. We hope you will stay with us again so we may regain your trust.

10/10 - 훌륭해요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
On the way to florida
Great room for the price
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 13일
Hello Brian, We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 - 훌륭해요

t

가족 여행
좋아요: 청결 상태, 직원 및 서비스
It very quiet and the staff were very nice
2023년 7월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 10일
Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 - 좋아요

Mason

2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 4일
We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

4/10 - 별로예요

Joni

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The checkin was terrible, evidently it’s a dual facility at Days Inn and Super 8. We were in town to attend a funeral of a family member. We arrived a night early and asked to extend the reservation to include that day. We arrived after 11 PM, and the agent was friendly, but not knowledgeable. He then told me to get a better rate to book my room off the Internet while I was standing in the lobby. Since he did not appear to know what he was doing, complied and booked on the Internet. However, the reservation never came through so ultimately wound up paying the walk up rate with my credit card. I was told Expedia never charged the room, but I don’t know that for sure as I have not received my statement for this timeframe. There is a possibility I will be overcharged once the statement comes. After a 30 minute ordeal just trying to get into the room I was told as I was exiting that the agent made a mistake and I would have to check out of one room and check back in to another room the next day even though it was on the same property. Being there for a funeral this was not convenient. The next morning I received a phone call at around 9 o’clock in the morning waking up my 93 your old father stating I would have to come down and cancel my previous reservations and rebook a new reservation if I needed to stay in the same room, or I could check out and check back in later in the day. The manager of the facility was very rude, condescending, and difficult to work with.
2023년 6월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 11일
Hi there, Joni. Thank you for your review. I'm sorry to hear about your poor hotel check-in experience, especially because you were attending a family member's funeral. It's unfortunate that the agent was unprepared and suggested booking the accommodation online while you were already in the lobby. It's also concerning that the reservation did not go through, raising the possibility of overcharging. The inconvenience of having to swap rooms the next day, as well as the manager's unacceptable behavior, contributed to your dissatisfaction. Your input will be shared with management for these concerns to be addressed and the level of service offered to be improved. We regret any inconvenience and thank you for your patience during this time.

10/10 - 훌륭해요

Nicholas

2023년 6월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 6월 30일
Hello Nicholas, We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.