스튜디오 스위트, 침대(여러 개), 금연 | 책상, 노트북 작업 공간, 암막 커튼, 다리미/다리미판

수퍼 8 바이 윈덤 센터빌-리치먼드 여행 후기

2 out of 5
수퍼 8 바이 윈덤 센터빌-리치먼드
2407 N. Centerville Rd, 1-70 at Exit 145, Centerville, IN

이용 후기

6.0
평점 10 - 훌륭해요. 280개 이용 후기 중 44개" "
평점 8 - 좋아요. 280개 이용 후기 중 59개" "
평점 6 - 괜찮아요. 280개 이용 후기 중 64개" "
평점 4 - 별로예요. 280개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 280개 이용 후기 중 60개" "

6.0/10

청결 상태

6.8/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Yangkoo 님, California

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다시는 여기로 예약하지 말자
예약시 실수로 1명을 예약했는데 체크인시 2명이라고 56달러 추가 지불하라고 해서 했음 사실 예약할때 1명과 2명의 가격은 같음. 단지 클릭 한번 잘못한걸로 추가 요금 징수. 5박6일 있는동안 내내 방에서 그리고 화장실에서 곰팡이 썩은 냄새가 나서 아주 불편했음.

10/10 - 훌륭해요

ROBERT

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've stayed here a number of times over the years and found they have made noticable improvements recently, possibly with anticipation of the eclipse which I'm getting ready to watch right now. The beds are excellent, the towels and bedding are fresh and maintenance responded promptly when a minor adjustment was needed for the toilet seat. They even provided a "survival pack" for eclipse travelers with water and snacks, a very pleasant surprise. I travel to this area fairly often, and plan to keep this as my default stayover location. Totally Recommended.
2024년 4월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 9일
Hi Robert,Thank you for being a loyal guest and for sharing your wonderful feedback about your recent stay with us. We are thrilled to hear that you've noticed and appreciated the improvements we've made, especially in anticipation of the eclipse event. It's fantastic to know that you found our beds excellent, and our towels and bedding fresh. We are also pleased that our maintenance team responded promptly to your needs regarding the toilet seat adjustment. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we met your expectations. We're glad you enjoyed the "survival pack" for eclipse travelers—it was our pleasure to provide you with some extra amenities to enhance your experience during this special event. Once again, we appreciate you choosing to stay at Clarion Inn Renton and hope to have the chance to welcome you back in the future.

10/10 - 훌륭해요

Missy

2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Missy,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hello Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

Thomas

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Thomas,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 - 너무 별로예요

Nora

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Nora,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us.

4/10 - 별로예요

Roy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First thing we noticed was a musty smell when we opened the door. The furniture was dated but comfortable. The TV only worked if you stood right in front of it and pushed hard on the buttons. Kinda make a remote useless. The bathroom door would not close and we had to put something in front of it for privacy. The breakfast was a joke.
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Roy,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 - 별로예요

Emma

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unclean room. Not ideal but didn't have a choice.
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Emma,Thank you for your feedback regarding your recent stay at our hotel. Ensuring the cleanliness of our rooms is a top priority, and we will address this issue with our housekeeping team to ensure that our cleaning procedures are properly followed and that such lapses do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Karen,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.

8/10 - 좋아요

Stan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value for the price at a convenient location off of I 70.
2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Stan,Thank you for sharing your positive feedback! We're glad to hear that you found our hotel to be a good value for the price and that you appreciated our convenient location. Providing excellent value and a convenient location for our guests is important to us, and we're delighted that we met your expectations in these areas. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 - 괜찮아요

Brent

단체 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The beds we’re comfortable but the length of them not so good are feet hung off the ends as we are taller people the shower head was awful barely come out so it was very hard to take a good shower overall the room was clean but very outdated. Also when we booked the room we picked to pay at property upon arrival the money was taken out of are account before we arrived at property.
2023년 8월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Brent,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is important to us, and we will address these issues with our maintenance and housekeeping teams to ensure improvements are made. We will also review our booking procedures to ensure that payment preferences are accurately reflected and implemented. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 - 별로예요

Rachel

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We appreciated that there was a room large enough to accommodate our family of 6. We did not get bed bugs. We slept safely, with our vehicle also remaining safe. It was quiet through the night. It was moldy and damp, the floors very unclean. It was difficult to know if the sheets were dirty or just damp from the humidity in the air. The toilet was clean. The shower had splatters of brown and quite a bit of grime built up. It had been patched many times. The towels were probably just old and stained, but with the state of the shower and floors, it did not leave us confident in their state of cleanliness. Late check in was easy. Check out was also easy. We would prefer to never stay there again.
2023년 8월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Rachel,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 - 별로예요

Thomas

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Easy access to the room but ancient, stained toilet bowl, wall damage, towel bar coming off, bad smell (afraid to run A/C), blow dryer didn’t work. No interest in taking a shower there.
2023년 6월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Thomas,Your comfort and satisfaction are our top priorities, and it's disappointing to learn that your experience fell short of expectations due to several maintenance and cleanliness issues. We take matters like this very seriously, and we will immediately address these issues with our housekeeping and maintenance teams to ensure that they are resolved promptly. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

Elliott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was quite large, outdated but clean. The breakfast was lackluster but available on time.
2023년 6월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Elliott,Thank you for sharing your feedback with us. We're pleased to hear that you found the room to be quite large and clean. Ensuring a clean and comfortable environment for our guests is a top priority, and we're glad that we could meet your expectations in this regard. Your feedback is important to us, and we will take it into consideration as we continue to improve our offerings. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 - 좋아요

Jeremy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Jeremy,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Aaron

2023년 6월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Aaron,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

10/10 - 훌륭해요

ellen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The owner checked me in. He was very pleasant. The room was clean. Only other business at this exit is a gas station with Dairy Queen inside.
2023년 5월에 6박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Ellen,Thank you for sharing your positive experience with us! We're delighted to hear that the owner provided pleasant service during your check-in and that you found your room to be clean. Ensuring a warm welcome and a clean, comfortable environment for our guests is our top priority, and we're glad that we could meet your expectations in these areas. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

8/10 - 좋아요

Leo

2023년 5월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Leo,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 - 훌륭해요

CHARLES

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was a joke why advertise free breakfast when the selection is so poor wifi slow
2023년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Charles,Your feedback is valuable to us, and we take it seriously as we strive to improve our services. We will review our breakfast options to ensure they meet the standards our guests expect. We will also investigate the WiFi issue to ensure that it is functioning optimally for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 - 좋아요

Kenneth

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location for me; close to Hagerstown. TV reception very poor.
2023년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Kenneth,Thank you for your feedback. We're glad to hear that our location was convenient for you, being close to Hagerstown. We understand how important it is to have a reliable TV signal, and we will address this issue with our team to ensure improvements are made. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Needs to be updated. Old and rundown. Beds uncomfortable and room was cold. Staff did put extra space heaters in room which was nice but still didn’t get warm. Did allow dog which is why we stayed. Overall would not recommend.
2022년 12월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hello Guest,We appreciate your feedback regarding these issues, and we will address them with our team to ensure improvements are made. Additionally, we're glad to hear that our staff provided extra space heaters to help, but we understand that this did not fully resolve the temperature issue. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Darin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
business trip
2022년 9월에 1박 숙박함
답변 제공: Super 8 management 님, 2022년 9월 22일
Thank you for your rating.

6/10 - 괜찮아요

Dorene

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to change rooms. Blanket had holes, stained sheets, shower dirty.
2022년 9월에 2박 숙박함
답변 제공: Thank you for your rating. 님, 2022년 9월 22일
Thank you for your rating and comments so we can work on improving customer experience.

8/10 - 좋아요

Paul

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Super 8 Management 님, 2022년 9월 15일
Thank you.

6/10 - 괜찮아요

Jerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Needs updated- but clean !!
Was in town for birth of grand baby. It definitely needs updated and new carpets but it was clean .
2022년 9월에 2박 숙박함
답변 제공: Super 8 Management 님, 2022년 9월 15일
Thank you. We are working on upgrades. Appreciate the feedback.

8/10 - 좋아요

Bryan

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and quiet
2022년 9월에 1박 숙박함
답변 제공: Super 8 Management 님, 2022년 9월 15일
Thank you for the feed back.

6/10 - 괜찮아요

Paul

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함
답변 제공: Super 8 Management 님, 2022년 9월 22일
Thank you for your rating.

8/10 - 좋아요

kathie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Kathie,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 - 괜찮아요

George

출장 여행
좋아요: 직원 및 서비스
2022년 8월에 1박 숙박함
답변 제공: Super 8, Centerville - Management 님, 2022년 8월 9일
Thank you for taking the time to rate us.

6/10 - 괜찮아요

George

출장 여행
좋아요: 직원 및 서비스
2022년 8월에 1박 숙박함
답변 제공: Super 8, Centerville - Management 님, 2022년 8월 9일
Thank you for taking the time to rate us.

8/10 - 좋아요

Darin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
business trip
2022년 7월에 1박 숙박함
답변 제공: Super 8, Centerville - Management 님, 2022년 8월 9일
Thank you for taking the time to rate us.

2/10 - 너무 별로예요

Kelly

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The carpet in the room was filthy. The metal strip separating the bathroom and carpet was bent and exposed which could injure someone. The room smelled like baby powder and it was overwhelming. When leaving the property there was a large pot hole in the parking lot and i got a flat tire
2022년 7월에 1박 숙박함

4/10 - 별로예요

Scott

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very poor. Tub been badly recoated and looked dirty. No water pressure for the tub and shower. Bath mat had a big rip in it and towels weren't much better.
2022년 7월에 1박 숙박함
답변 제공: Harry 님, 2022년 7월 16일
Hello Scott, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We want to thank you for the remarks pertaining to our towels and comments about our bathtub. We could have provided you with alternative accommodation if you had informed the front desk agent even a few hours after check-in. We take this quite seriously and have shared your feedback with higher management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business., Super 8 Centerville, Management Team.

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Friendly. Inexpensive. Next to a dairy queen. Clean. Close to our destination.
2022년 7월에 3박 숙박함
답변 제공: Harry 님, 2022년 7월 16일
Thank you Rachel. Pleased to have your Business. Do come again.

2/10 - 너무 별로예요

Jamie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room smelled of mildew and tub was not properly clean.
2022년 7월에 1박 숙박함
답변 제공: Super 8, Centerville - Management 님, 2022년 7월 19일
Sorry for the inconvenience caused to you. If you would have come and talk at the front desk, I am sure we would have been able to give you another room or refund the money.

8/10 - 좋아요

Kathie

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Super 8, Centerville - Management 님, 2022년 7월 19일
Thank you for your rating/review.

8/10 - 좋아요

Darin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
business trip
2022년 6월에 1박 숙박함
답변 제공: Super 8, Centerville - Management 님, 2022년 7월 19일
Thank you for your rating/review.

4/10 - 별로예요

Patrick J

Check in took a long time and the hotel charged my card even though it was prepaid. Toilet was plugged and bathtub faucet dripped. Highway billboards advertised room rate at $45 when it was $72.
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

ellen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 5월에 5박 숙박함

8/10 - 좋아요

Peggy

2022년 6월에 1박 숙박함
답변 제공: Super 8, Centerville - Management 님, 2022년 7월 19일
Thank you for taking the time to rate/review us.

2/10 - 너무 별로예요

Cody

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible room conditions. Leaking toilets, blood stained sheets, stained chairs, uncleaned shower heads, broken porcelain in bathtub, ac unit not working
2022년 5월에 1박 숙박함
답변 제공: Super 8, Centerville - Management 님, 2022년 7월 19일
Sorry for your inconvenience. We would have changed the room for you or refunded should you have contacted the front desk.

6/10 - 괜찮아요

Susan

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom was dirty hair in tub and sink and toilet was stopped up they gave me plunger made us fix it and it never got fixed
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Clean safe large parking lot friendly people
2022년 4월에 1박 숙박함

6/10 - 괜찮아요

Frank

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Rooom was clean, and ok. Shower was terrible..barely enough water pressure to wash
2022년 4월에 1박 숙박함

6/10 - 괜찮아요

Michael

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Unhappy
The fridge was warm and smelled musty could not use it paint pealing in bathroom and in tub. Tub was also dirty.
2022년 3월에 2박 숙박함

8/10 - 좋아요

Jose Mauricio

2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함

6/10 - 괜찮아요

Vince

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
Gross
Dirty
2022년 1월에 1박 숙박함

6/10 - 괜찮아요

Nancy

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The front desk was very nice and accommodating. I was disappointed with limited TV and WiFi. The room was clean, it needs to be freshened up!!
2022년 1월에 1박 숙박함

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient , quiet, comfortable.
2021년 12월에 1박 숙박함