시즌별로 운영되는 야외 수영장

수퍼 8 바이 윈덤 플로렌스 여행 후기

2 out of 5
수퍼 8 바이 윈덤 플로렌스
1832 1/2 Lucas Street, I95 Exit 164, Florence, SC

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 271개" "
평점 8 - 좋아요. 1001개 이용 후기 중 287개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 181개" "
평점 4 - 별로예요. 1001개 이용 후기 중 107개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 155개" "

7.0/10

청결 상태

7.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

Bonnie

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dog friendly, right off highway I95, friendly staff.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Diane

가족 여행
좋아요: 숙박 시설 상태 및 시설
L’intérieur du micro onde navait pas été lavé après usage
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 16일
Hi Diane! Thank you for your feedback and the positive rating. We're glad that your stay was largely enjoyable, but we apologize for the oversight regarding the cleanliness of the microwave in your room. This is certainly not up to our usual standards, and we have addressed this with our housekeeping team to ensure a thorough cleaning of all amenities in our rooms.We appreciate you bringing this to our attention as it helps us improve our service. We hope to welcome you back soon and provide an even more satisfying experience. Thank you for choosing to stay with us!

10/10 - 훌륭해요

daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bon service jai demander de transferer de chambre
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 15일
Hi Daniel! Thank you for your excellent rating and for highlighting the good service you received during your stay. We're pleased to hear that our team was able to accommodate your request to transfer rooms smoothly. It's always our goal to ensure your comfort and satisfaction. We appreciate your feedback and look forward to your next visit, hoping to continue providing great experiences.

6/10 - 괜찮아요

Melba

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Monica at the front desk was AWESOME
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 12일
Hi Melba! Thank you for taking the time to share your experience with us. It's fantastic to hear that Monica made such a positive impact during your stay! We're proud to have her on our team and will certainly pass along your kind words to her. We appreciate your three-star rating and would love to hear more about how we might improve our services to enhance your next visit. We look forward to welcoming you back and aiming for that five-star experience!

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 12일
Hi Michael! We're truly sorry to see that your experience with us was not satisfactory, as reflected in your 1 out of 5 rating. We apologize for any shortcomings in the service you received and are eager to understand the specific areas where we failed to meet your expectations. Your feedback is crucial for us to improve and provide all our guests with an exceptional experience. Please contact us directly with any further comments or details about what went wrong during your stay. We are committed to rectifying these issues and hope you will give us another chance to prove our commitment to your comfort and satisfaction.

10/10 - 훌륭해요

Claude

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Claude,We're glad to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly.

10/10 - 훌륭해요

Donna 님, Chelmsford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The workers were really nice and helpful
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 4일
Hi Donna,We're delighted to hear that you found our staff to be friendly and accommodating during your stay at our hotel. Providing exceptional service is our top priority, and we're thrilled that our team's efforts left a positive impression on you. We'll be sure to pass along your kind words to our staff as recognition of their hard work and dedication to ensuring our guests have a memorable experience. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.

8/10 - 좋아요

Egor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 4일
Hi Egor,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Steven

좋아요: 편의 시설/서비스
Only place to sit in the room was a computer chair or the bed. Other than that it was clean nice staff and adequate
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Steven, We appreciate your feedback on our clean room, nice staff, and overall stay. Should you have any future preferences regarding room amenities, please feel free to reach out to our team directly. Your comfort is important to us, and we look forward to welcoming you back for another satisfactory stay.

2/10 - 너무 별로예요

Christian

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tres sale je ne prendrais jamais une douche dans cette chambre. A éviter
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Christian, Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes. Votre avis est important pour nous, nous vous encourageons à contacter notre direction pour toute préoccupation future.

10/10 - 훌륭해요

Jing

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 4일
Hi Jing,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Lisa

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Since I only needed a room for one night, I was pleased the stay was inexpensive , the room was clean and the staff were friendly. Plus there were numerous dining locations close by the motel.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Lisa,We are delighted to hear that you enjoyed the cleanliness of your room, the affordability of your stay, and the friendliness of our staff. It's great that our convenient location near various dining options added to your experience. Your positive feedback is appreciated and we hope to welcome you back in the future.

10/10 - 훌륭해요

andre 님, saint eustache

연인과의 여행
좋아요: 편의 시설/서비스
Good price
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello andre,We are pleased to hear that you found our pricing to be satisfactory during your stay. Our goal is to provide value for our guests, and we appreciate your feedback. If you have any other comments or suggestions, feel free to reach out to us.

8/10 - 좋아요

pascal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Correct pour le prix
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 29일
Hi Pascal! Thank you for your feedback. We're glad to hear that you found our hotel to be a good value for the price. Your satisfaction is important to us, and we're committed to providing a comfortable and affordable stay for all our guests. If there are any areas where you believe we can improve to enhance your experience and earn that extra star next time, please don't hesitate to let us know. We appreciate your business and hope to welcome you back again soon.

4/10 - 별로예요

Karla

2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 16일
Hi Karla! We are genuinely concerned to receive a rating of 2 out of 5 and sincerely apologize for any shortcomings in our service or facilities. Each guest’s experience is important to us, and clearly, we have missed the mark. We would appreciate it if you could share specific aspects of your stay that were unsatisfactory. This information is critical for us to ensure that such issues are addressed effectively. We hope you will consider giving us another opportunity to provide you with the quality stay you deserve.

6/10 - 괜찮아요

Vishal

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
It wasn’t a great experience. No soap is bathroom. 2 towels among 4 people. Multiple Bulbs missing. Nothing that can’t be dealt with but overall not great recommendation.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 27일
Hi Vishal! Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments are valuable to us as they help us identify areas for improvement. Rest assured, we will address the issues you mentioned regarding the lack of soap, insufficient towels, and missing light bulbs to ensure a more comfortable experience for our future guests. We appreciate your honest review and hope to have the opportunity to exceed your expectations in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

4/10 - 별로예요

Amy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Curtains either had blood or pasta sauce on them. The bath tub had hair clogging the drain. Literally didnt take a shower because of how gross it was.Pool was disgusting. people begging for money or cigarettes.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Amy,We appreciate your feedback and regret to hear about your experience. Your concerns have been noted for our team to address appropriately. We strive to maintain high cleanliness standards in all areas of the hotel and will take steps to ensure improvements are made. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Lisette

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Lisette,We are stoked to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back again soon for another fantastic stay!

4/10 - 별로예요

donna

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태
Burn holes on blanket. Chair was dirty. Carpet was dirty. We have a small dog she did pee underneath the sink and was only 2 inches round and so we lost our $100.00 Deposit
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello donna, We appreciate your feedback and apologize for any inconvenience during your stay. Our housekeeping team works diligently to maintain cleanliness, and we will address your concerns with them. For any billing inquiries, please reach out to our management team directly.

8/10 - 좋아요

Celine

가족 여행
Free breakfast but just cereal and coffee Anc yogourt The clerck was sleeping to open door we have ring
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Celine,We appreciate your feedback on the breakfast offerings and service encountered during your stay. We'll share your comments with our team for improvement. Please feel free to reach out to our management for any further concerns regarding your experience.

2/10 - 너무 별로예요

Todd

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty in room. Room smelt of smoke. People outside on 2nd floor balcony smoking dope. Come and go traffic all night. Tub faucet dripped all night. Toilet handle broke off. Carpeting disgusting. Would have left if not for late night arrival. Breakfast non existent. Hate to sound negative but this place was not up to Super 8/Wyndham standards
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Todd, We appreciate you sharing your experience with us. We encourage guests to reach out to management during their stay to address any concerns, allowing us the opportunity to make it right. Your feedback is valuable as we continuously work to enhance our guests' experiences.

10/10 - 훌륭해요

KIMS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello KIMS,We are delighted to hear that you had a wonderful experience at our hotel! We strive to provide exceptional service to all our guests and we look forward to welcoming you back soon.

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
the only thing that comes to mind is the toilet was loose , overall for the price it was a good value for a single night use , the staff i interacted with was awesome ..
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Daniel,We appreciate your feedback on your recent stay. We are glad to hear you found our staff awesome and the value good for your single night. We have noted your comment about the toilet and assure you we will address it accordingly.

8/10 - 좋아요

Travis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good stay
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Travis,We are pleased to hear that you had a good stay with us. It is always our aim to provide a positive experience for all our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

4/10 - 별로예요

Nahomy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tv remote doesnt work light switch doesnt work bathroom was clearly not cleaned out toilet wasnt flushed shower was dirty
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 13일
Hi Nahomy! We're truly sorry to hear about the issues you encountered during your recent stay with us. Please accept our sincerest apologies for the inconvenience and disappointment caused by the TV remote not working, the malfunctioning light switch, and the cleanliness issues in your room. Providing a comfortable and clean environment for our guests is of utmost importance to us, and it's disheartening to learn that we fell short of your expectations in this regard. Rest assured, we take your feedback seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure that such issues are rectified promptly and do not recur in the future. We understand that this experience may have tarnished your impression of our hotel, but we hope you will consider giving us another chance to exceed your expectations on a future visit. If there's anything we can do to make amends or assist you further, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we would welcome the opportunity to regain your trust.

6/10 - 괜찮아요

Jinney

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
room was in disrepair, telephone didn't work dead insects in bath tub
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 12일
Hi Jinney! Thank you for sharing your feedback with us. We're truly sorry to hear about the issues you encountered during your stay. It's concerning to hear about the condition of your room, including the disrepair and the presence of dead insects in the bathtub. Providing clean and well-maintained accommodations is a top priority for us, and we apologize for falling short in this regard. Your comments have been shared with our housekeeping and maintenance teams to address the issues promptly and ensure that similar incidents do not occur in the future. We value your feedback as it helps us identify areas for improvement, and we appreciate your patience and understanding. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved experience.

10/10 - 훌륭해요

Lisette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tres belle chambre renover grande pratique jaime bien cette place La proprietaire super gentille et accomodante Tres appreciee Je recommande !!! Qualite prix top !!!
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Lisette,We are pleased to hear that you enjoyed our renovated rooms and found our owner to be accommodating. Thank you for recommending us! Your positive feedback is highly appreciated.

8/10 - 좋아요

Alain

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
correct
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 8일
Hi Alain! We appreciate your rating of 4 out of 5 and your feedback regarding your recent stay. It's great to hear that you had a positive experience overall. We are committed to continuously improving, and your insights help us in that endeavor. If there are any areas where you believe we could enhance our services, please feel free to share your thoughts. We look forward to the opportunity to welcome you back for an even more enjoyable stay.

8/10 - 좋아요

gordon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
one light bulb burned out in lamp; one light bulb missing from lamp; maintenance got me 2 light bulbs. breakfast very simple: package oatmeal, yougart, coffee, OJ, apple juice, 2 cereals,2 coffees, tea, milk. Good, but not really too fancy.Clean dineing area. clean room.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 7일
Hi Gordon! Thank you for your feedback. We're glad to hear that you found our hotel to be clean and that our maintenance team was able to promptly assist with replacing the light bulbs. We appreciate your comments regarding our breakfast offerings. While we strive to provide a satisfying breakfast experience for our guests, we understand that our selection may not meet everyone's preferences. Your feedback is valuable to us, and we'll take it into consideration as we review and make improvements to our breakfast options. It's great to hear that you found our dining area and room to be clean. Providing a comfortable and clean environment for our guests is important to us, and we're pleased that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

8/10 - 좋아요

ARLENE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Conveniently located and inexpensive for a night along our travel route
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 7일
Hi Arlene! Thank you for your feedback. We're pleased to hear that you found our hotel conveniently located and reasonably priced for a stop along your travel route. Providing convenience and value for our guests is important to us, and we're glad that we met your expectations in this regard. If there are any areas where you feel we could further enhance your experience during future stays, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us.

4/10 - 별로예요

Howard 님, Ventnor

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in desk was an outside window. It was clear the property depends on local weekly or monthly guest. Cash deposits were demanded for local people.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 7일
Hi Howard! We're sorry to hear about your experience during your recent stay. We apologize for any inconvenience or discomfort caused by the check-in process and the policy regarding cash deposits for local guests. Our goal is to provide a welcoming and convenient experience for all our guests, regardless of their length of stay or method of payment. We regret if we failed to meet your expectations in this regard. Your feedback is valuable to us, and we will review our policies and procedures to ensure that they align with our commitment to providing a positive guest experience for everyone. We appreciate you bringing these matters to our attention, and we apologize for any inconvenience caused. If there's anything else we can do to assist you or address your concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Lisette

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel Good price I like it Le personnel super !!
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 5일
Hi Lisette! We're delighted that you enjoyed your stay with us! We work hard to provide a pleasant experience for all our guests and provide a value for your money. Your kind words about our staff encourage us immensely. We hope to see you again soon for another excellent experience. Thank you so much for taking the time to leave a review!

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was clean and the bed was comfortable. Missing in the room was a clock.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 5일
Hi Robert! Thank you for sharing your feedback with us, and for choosing to stay with us. We're glad to hear that you found our rooms clean and our beds comfortable during your recent stay. Maintaining a high standard of cleanliness and comfort is one of our top priorities, so it's always rewarding to receive positive feedback in these areas. We apologize for any inconvenience caused by the absence of a clock in your room. Your feedback is important to us, and we'll certainly take it into consideration as we continue to improve and enhance the amenities we offer to our guests. We appreciate you bringing this to our attention, as it helps us to identify areas where we can make positive changes to enhance the overall guest experience. Thank you once again for your feedback, and for choosing to stay with us. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

2/10 - 너무 별로예요

Jordan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 5일
Hi Jordan! We're truly sorry to hear about your disappointing experience during your recent stay, as reflected in your rating of 1 out of 5. Please accept our sincere apologies for any inconvenience or discomfort you experienced. Your feedback is invaluable to us, and we take it seriously in our efforts to improve. We will address the issues you've raised to prevent similar occurrences in the future. We understand if you're hesitant, but we hope you'll consider giving us another chance to provide you with the exceptional service and comfort you deserve.

4/10 - 별로예요

dianne

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Price was good but disappointed it condition of the property compared to another hotel we use when traveling to and from FL that’s priced the same, in same location but it was sold out. I was willing to try super 8 since it was also linked to Wyndham and are usually ok. The room just did not feel clean maybe just due to needing updates. The room fragrance was entirely too strong causing a headache and burning eyes soon after checking in and seemed to be masking a bad odor (urine?). I did not feel comfortable not wearing shoes on the carpeting. My first impressions of property exterior & grounds that it needs cleaned up and fresh paint and the window to check in at felt shady and unsafe.
답변 제공: Manager 님, 2024년 3월 3일
Hello dianne,We appreciate your feedback and apologize for falling short of your expectations. We will share your comments with our team for further review and improvement opportunities. Our guests' comfort and safety are paramount, and we will address the concerns you've raised accordingly. We hope you consider staying with us again in the future for a more positive experience.

10/10 - 훌륭해요

joe

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 2일
Hi Joe! Thank you for your positive feedback! We're pleased to hear that you had a good experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your rating and hope to have the opportunity to welcome you back in the future!

8/10 - 좋아요

Carlos

연인과의 여행
좋아요: 직원 및 서비스
Clean room
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Hello Carlos,We're glad to hear you found your room clean! Our housekeeping team works diligently to ensure a comfortable stay for all our guests. Your feedback is appreciated and we hope to welcome you back again soon. Thank you for sharing your experience with us.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Acceptable with this price! Good services!
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 19일
Hi Hien! Thank you for your feedback! We're glad to hear that you found our hotel to be acceptable given the price and that you appreciated the good services provided during your stay. Your satisfaction is important to us, and we're grateful for your support. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

2/10 - 너무 별로예요

Barbara

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It wasn’t as clean as it should have been, toilet was missing a flange bolt so it rocked & was loud each time you sat on. It, shower was was only warm, bed was old, very soft & worn. I booked a room with 2 queen beds and was placed in a room with 2 standard/double beds instead of queens. The door didn’t close tight, moved back & forth, didn’t feel safe and let a lot of light into the room. The mini frig was old and very loud all night. I would not recommend the hotel.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 19일
Hi Barbara! We're truly sorry to hear about the disappointing experience you had during your recent stay with us. Your feedback is incredibly concerning, and we apologize for the multiple issues you encountered. We apologize for the cleanliness issues you experienced, as well as the maintenance issues with the toilet, shower, and beds. Providing a clean and comfortable environment for our guests is a top priority for us, and we regret that we fell short in this instance. We will address these issues promptly with our housekeeping and maintenance teams to ensure that they are resolved. Additionally, we apologize for the room assignment error and for any inconvenience it caused. We understand the importance of providing the room type that guests expect and apologize for the oversight. Your safety and comfort are important to us, and we regret that you did not feel safe or comfortable during your stay. We will investigate the issues with the door and take steps to ensure that all rooms are secure and provide adequate privacy. We apologize for the inconvenience caused by the noise from the mini-fridge and regret that it affected your sleep quality. We will inspect and replace any faulty appliances to prevent similar issues in the future. We truly appreciate your feedback as it helps us to continually improve our services. We hope that you will reconsider staying with us in the future, as we would welcome the opportunity to provide you with a much-improved experience. If you do decide to give us another chance, please don't hesitate to reach out to us directly so that we can ensure your next stay is significantly better. Once again, we apologize for the inconveniences you experienced, and we thank you for bringing these issues to our attention.

8/10 - 좋아요

Carlos

연인과의 여행
좋아요: 청결 상태
Clean
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 14일
Hi Carlos! Thank you for taking the time to share your feedback with us! We're glad to hear that you found our hotel to be clean during your stay. Maintaining a clean and comfortable environment for our guests is a top priority for us, and we're pleased that we met your expectations in this regard. If there are any other aspects of your stay that you particularly enjoyed or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay!

8/10 - 좋아요

Devin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 6일
Hi Devin! Thank you for choosing Super 8 by Wyndham Florence for your recent stay, and for providing us with a rating of 4 out of 5. We appreciate your feedback and are glad to hear that you had a positive experience overall. Your feedback is important to us as we continually strive to improve our services and exceed the expectations of our guests. If there are any areas where you believe we can enhance your experience in the future, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back to Super 8 by Wyndham Florence for another enjoyable stay. If there's anything we can do to make your next visit even better, please feel free to reach out to us.

8/10 - 좋아요

Lyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value, clean room, except carpets, not a nice area.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Lyle,Thank you for choosing to stay with us and for your feedback regarding the value and cleanliness of your room. We appreciate your comments and regret any dissatisfaction caused by the carpets. Our team works diligently to ensure a pleasant experience for all guests. We strive to improve and provide the best possible service.

6/10 - 괜찮아요

Parent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Déjeuner avec peu de choix
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 3일
Hi Parent! Thank you for your feedback. We apologize if the lunch options did not meet your expectations during your stay. Providing a variety of dining options is important to us, and we regret if we fell short in this regard. We will review our lunch offerings to ensure that there are more choices available for our guests in the future. If there's anything else we can do to improve your experience or if you have any suggestions for us, please feel free to let us know. We're here to ensure that all our guests have a pleasant and satisfying stay. Thank you for choosing to stay with us, and we appreciate your feedback. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 - 훌륭해요

andre

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello andre,We are thrilled to hear you had a wonderful experience during your stay with us. We look forward to welcoming you back soon for another fantastic visit!

10/10 - 훌륭해요

Blake

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was fantastic, go stay there.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 2일
Hi Blake! Thank you so much for your fantastic feedback and for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you had such a fantastic experience during your stay with us. Your endorsement means a lot to us, and we're delighted that everything met or exceeded your expectations. Providing exceptional service and accommodations to our guests is our top priority, and we're glad that we succeeded in providing you with just that. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for local attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we can't wait to welcome you back as our guest again soon!

8/10 - 좋아요

Vivian

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Vivian, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 - 좋아요

Jian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 23일
Hi Jian! Thank you for taking the time to provide your feedback, and we appreciate your 4 out of 5 rating. We're pleased to hear that overall, you had a positive experience during your stay. We are committed to continuously improving our services, and your insights are valuable to us. If there are specific areas where you think we could enhance your experience further, please feel free to provide additional details. We hope to have the pleasure of hosting you again in the future and delivering an even more enjoyable stay.

8/10 - 좋아요

Céline

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Le voisin était bruyant avec le muffler de son auto, il n’y avait aucun cintre pour nos vêtements , pas tellement de choix déjeuner et pas reçu facture du montant payé pour hôtel
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 20일
Hi Celine! Thank you for choosing our hotel for your recent stay, and for sharing your feedback. We appreciate your honest comments. We want to express our apologies for the noise disturbance from the neighbor's car and the lack of a hanger for your clothes. Your comfort is important to us, and we assure you that we will address these matters promptly to enhance the overall quality of our accommodations. Regarding the limited lunch choices and the absence of a bill for the amount paid, we apologize for any inconvenience caused. We will review our processes to ensure a smoother experience for our guests in the future. If there are any specific details you'd like to share or if you have additional suggestions, please feel free to reach out. We value your feedback as it helps us identify areas for improvement. Thank you again for your input, and we look forward to the pleasure of welcoming you back to our hotel on your future travels.

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excelente lugar por el precio pagado...tranquilo y comodo para pasar una noche despues de manerjar todo el dia
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 16일
Hi Daniel! Thank you for choosing our hotel for your recent stay, and for sharing your positive feedback. We are delighted to receive your excellent 5 out of 5 rating. It's wonderful to hear that you found our place to be great for the price paid and that it provided a quiet and comfortable environment for a night's stay after a long day of driving. Creating a peaceful and welcoming atmosphere for our guests is something we strive for, and we are pleased to know that we succeeded during your visit. Your specific comments are greatly appreciated. If there's anything else you'd like to share or if you have any special preferences for your next stay, please feel free to let us know. Thank you again for your kind words, and we look forward to welcoming you back on your future travels.

10/10 - 훌륭해요

Jacquelyn 님, Sumerduck

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 15일
Hi Jacquelyn! Thank you for choosing Super 8 by Wyndham Florence for your recent stay, and for taking the time to share your positive feedback. We're delighted to hear that you found easy access to our hotel. Providing convenient and accessible accommodations is a priority for us, and we're pleased to learn that you had a smooth experience. If there are any specific aspects of the accessibility that stood out to you or if you have additional comments, we'd love to hear more. We appreciate your 5 out of 5 rating and your kind words. If your future plans bring you back to the area, we look forward to welcoming you again to Super 8 by Wyndham Florence.