TERRIBLE SERVICE!! Don’t stay here!! Lady in front office I’m guessing she’s owner is rude. She has no customer service. Hotels customer service is also trash, they refused to give us refund claiming, it’s at the hotel approval. So we went into the room, first thing my boyfriend did was use the restroom. I brought in a half drinking beer inside the room, i chugged the beer and threw it in the trash. Mind you when we first walked in the pillows was flat as if someone came in the room laid down and walked out. When my boyfriend came out the restroom he said the toilet doesn’t work and the towels look used they were dirty. At that point I said let go get another room, or see if she has a solution to the problem. I tell the lady at the front, she gets really angry , start yelling saying we used the room because their was a beer in the trash can and said the trash bag was wet. I gave her the key so she could see what we were talking about, she refused to give it back and said we needed to contact hotels for refund she said they wouldn’t give us one which they didn’t. She refused to give us another room, saying we used the room, we was in the room for a total of 10 minutes. After she took the room key, I followed her inside front office where she went into the back room and was yelling on the phone with someone about what just happened for 10 minutes. When she came out I asked what was she going to do? She started yelling & cursing saying we used the room it’s been 20 minutes.