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홀리데이 인 익스프레스 호텔 & 스위트 레이스랜드 - 하이웨이 90, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 263개 이용 후기 중 168개" "
평점 8 - 좋아요. 263개 이용 후기 중 54개" "
평점 6 - 괜찮아요. 263개 이용 후기 중 23개" "
평점 4 - 별로예요. 263개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 263개 이용 후기 중 9개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

2019년 3월에 1박 숙박함
답변 제공: Alisa 님, 2019년 4월 3일
Thank you for taking the time to rate our property!

10/10 - 훌륭해요

Edwin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff.
2024년 3월에 3박 숙박함

4/10 - 별로예요

Kevin

출장 여행
별로예요: 청결 상태
When i got to my room, i noticed the room hadnt been cleaned prior to my arrival. Used towels on the bathroom floor, food in the garbage and bed wasnt made. I was too exhausted to go back down to the front desk and get another room.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Savannah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Staff was super friendly and property was clean. However, the ac unit in our room was not working. Front desk was accommodating & moved me to another room. Unfortunately the ac unit in that room did not work as well and the room was freezing making it extremely difficult to sleep. A little disappointed about the stay, although it was not the front desks fault.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was so kind and efficient.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Rolanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very nice some construction taking place, but the room was overall great. Nice comfy bed, lounger and desk to work. Very quiet and room darkening shade was everything. Beautiful, hot breakfast, will be staying again when I’m in town.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Bridgette

2023년 12월에 1박 숙박함
답변 제공: Holiday Inn Express & Suites Raceland 님, 2024년 1월 12일
Hi Bridgette,Thank you for rating our hotel! We appreciate your rating! Safe Travels!

6/10 - 괜찮아요

Randal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Jen Campbell 님, 2023년 12월 5일
Thank you for taking the time to tell us about your experience at Holiday Inn Express RACELAND - HIGHWAY 90.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 - 훌륭해요

Hannah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quick and quiet
2023년 11월에 1박 숙박함
답변 제공: Jenesis Campbell 님, 2023년 11월 29일
Thank you for taking the time to tell us about your experience at Holiday Inn Express RACELAND - HIGHWAY 90.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 - 훌륭해요

Richard 님, Saint Rose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean, safe environment. Free breakfast was nice.
2023년 10월에 2박 숙박함
답변 제공: Jenesis 님, 2023년 10월 23일
Thank you for taking the time to tell us about your experience at Holiday Inn Express RACELAND - HIGHWAY 90.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!Sincerely,Jenesis CampbellFront Desk Agent

10/10 - 훌륭해요

Michael

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a gem in an otherwise pile of dung.........Raceland, Larose, etc are all typical South Louisiana towns with little to offer if you are not an off shore worker or a fisherman.
2023년 10월에 1박 숙박함
답변 제공: Jenesis 님, 2023년 10월 10일
Thank you for taking the time to tell us about your experience at Holiday Inn Express RACELAND - HIGHWAY 90.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very clean, staff was great and after a long day it was very quiet for relaxing!
2023년 9월에 1박 숙박함
답변 제공: Jen Campbell 님, 2023년 9월 25일
Thank you for taking the time to tell us about your experience at Holiday Inn Express RACELAND - HIGHWAY 90.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!Sincerely,Jenesis Campbell Front Desk Agent

10/10 - 훌륭해요

James

2023년 9월에 1박 숙박함
답변 제공: Jen Campbell 님, 2023년 9월 25일
Thank you for taking the time to tell us about your experience at Holiday Inn Express RACELAND - HIGHWAY 90.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!Sincerely,Jenesis Campbell Front Desk Agent

10/10 - 훌륭해요

Kristi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best hotel stay I have ever had because Billie was amazing!!! She is the absolute best in customer care. So very accommodating, courteous and helpful. Billie is definitely an asset to the hotel. Thank you Billie for being the amazing person that you are!!!
2023년 8월에 1박 숙박함
답변 제공: Jenesis Campbell 님, 2023년 9월 2일
Thank you for taking the time to tell us about your experience at Holiday Inn Express RACELAND - HIGHWAY 90.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!Sincerely,Jenesis Campbell Front Desk Agent

10/10 - 훌륭해요

Keith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was spacious and very clean. The staff was very friendly and helpful.
2023년 8월에 2박 숙박함
답변 제공: Jen Campbell 님, 2023년 9월 25일
Thank you for taking the time to tell us about your experience at Holiday Inn Express RACELAND - HIGHWAY 90.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!Sincerely,Jenesis Campbell Front Desk Agent

10/10 - 훌륭해요

Jennifer

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
GREAT PROPERTY
2023년 8월에 5박 숙박함
답변 제공: Jenesis Campbell 님, 2023년 8월 16일
Thank you for taking the time to tell us about your experience at Holiday Inn Express RACELAND - HIGHWAY 90.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 - 훌륭해요

Jeymi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love it the good attention and they respect your privacy they make it so easy for you and the rooms are amazing so clean and everything I love it for sure I’m coming back
2023년 8월에 1박 숙박함
답변 제공: Jenesis Campbell 님, 2023년 8월 16일
Thank you for taking the time to tell us about your experience at Holiday Inn Express RACELAND - HIGHWAY 90.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 - 훌륭해요

Rita

2023년 8월에 1박 숙박함
답변 제공: Jen Campbell 님, 2023년 9월 25일
Thank you for taking the time to tell us about your experience at Holiday Inn Express RACELAND - HIGHWAY 90.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!Sincerely,Jenesis Campbell Front Desk Agent

10/10 - 훌륭해요

Shanice

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Large lobby, quick check in, clean room, and Dove brand bath products.
2023년 8월에 1박 숙박함
답변 제공: Jenesis Campbell 님, 2023년 8월 16일
Thank you for taking the time to tell us about your experience at Holiday Inn Express RACELAND - HIGHWAY 90.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 - 훌륭해요

Veronica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Jenesis Campbell 님, 2023년 8월 16일
Thank you for taking the time to tell us about your experience at Holiday Inn Express RACELAND - HIGHWAY 90.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 - 훌륭해요

Trayvon

아이를 동반한 가족 여행, 출장 여행
Great
2023년 7월에 1박 숙박함
답변 제공: Jenesis Campbell 님, 2023년 8월 16일
Thank you for taking the time to tell us about your experience at Holiday Inn Express RACELAND - HIGHWAY 90.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 - 훌륭해요

Tracie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful. Small town so not a lot of food options when arriving late except fast food. Not a big deal but something to be aware of. Room was very spacious and clean.
2023년 7월에 1박 숙박함
답변 제공: Billie 님, 2023년 7월 23일
Thank you for your review. We are happy to hear that you enjoyed your stay.

8/10 - 좋아요

Oscar A.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice people serving!
2023년 7월에 1박 숙박함
답변 제공: Billie 님, 2023년 7월 23일
Thank you for the review.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When I stayed at this property, the lady who set up the breakfast each day, she need to be recognized. She made my day each morning. Great job, wonderful service. 👍👍
2023년 7월에 3박 숙박함
답변 제공: Billie 님, 2023년 7월 23일
Thank you for your review. We are glad to hear that you enjoyed your stay and our breakfast.

6/10 - 괜찮아요

Molly

2023년 6월에 1박 숙박함

8/10 - 좋아요

Jason

가족 여행
좋아요: 직원 및 서비스
Rooms smelled like mold, it was damp. No improvement when running AC.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Joan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great night’s sleep! Softest sheets ever and cozy bed.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Gerry 님, Moss Bluff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, cookies
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Lloyd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great people that work there! God bless
답변 제공: teja 님, 2023년 1월 3일
Thank you for your review! We hope you enjoyed your stay. Our team looks forward to seeing you again!

8/10 - 좋아요

Esmeralda

가족 여행
좋아요: 직원 및 서비스
Just driving through
Nice hotel, beds not as comfortable as I’d like but overall a good stay.
2022년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2022년 11월 30일
Sorry to hear that, thank you for your review. We hope you enjoyed your stay. Hope to see you again!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2022년 11월 30일
Thank you for your review, we hope you enjoyed your stay. We look forward to seeing you again!

6/10 - 괜찮아요

Michael

연인과의 여행
The room we had was noisy - we were on the first floor. We could hear every footstep of the people on the floor above. In addition, the housekeeping crew did not change our bed linens, did not make the bed, and did not provide fresh towels. We were gone for the day, but were very disappointed when we returned.
2022년 11월에 2박 숙박함
답변 제공: Front Desk 님, 2022년 11월 30일
We are very sorry to hear that, perhaps that we value your feedback and will share you comment with our team. Friendly reminder to remove all do not disturb signs from room door so housekeeping can assist with any cleaning needs you may have. We thank you again for your feedback and value your past stay with us. Hope to have a chance to service you again soon. Safe Travels.

8/10 - 좋아요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was fine. I'll never use Expedia again. Booking through a third party website precludes getting points with IHG.
2022년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2022년 11월 30일
We are sorry to hear that, we definitely value your feedback and thank you for staying with us. Overall, we hope you enjoyed your stay and we hope you give us another chance to serve you again!

10/10 - 훌륭해요

Larry

2022년 11월에 1박 숙박함

10/10 - 훌륭해요

deborah

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

JoAnna

2022년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2022년 11월 30일
Thank you for your review, we hope you enjoyed your stay! We look forward to seeing you again!

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2022년 11월 30일
Thank you for the review! We hope you enjoyed your stay, and we look forward to seeing you again!

2/10 - 너무 별로예요

GORKEM

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked in to this Hotel on September 6th and I kept extended my stay because of my work here. Last night I woke up with a bug flying and hitting around in the room at dark. I spent 1-hour catching and killing it at 3 AM in the morning. Today I found the third time that the room cleaning service came to my room, did not clean anything, and put all my sheets, pillows, etc., on the floor and leave it like it for me not to sleep on it I guess. When this happened before, they changed my room. This time I also found that my phone charger is missing from my room. Someone took it. Someone who has access to my room took it. Maybe my clothes are also missing too, I must check that. I went to front desk, no one there. They got together with their friend in the lobby and playing card games & laughing. I had to ring the bell. Then she came to the desk, listened to me while her friend was on the video chat, then she took the pictures and from my phone and send it to her friend and told me to come back tomorrow when the manager is here. Unbelievable. Now I do not have a charger to charge my phone. Just stay away from this hotel
2022년 9월에 3박 숙박함

10/10 - 훌륭해요

Eric

2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was horrible that the ac compressor would not switch over so the room stayed warm
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Kevin

2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Mark

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함

6/10 - 괜찮아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel uses so much disinfectant, it makes your eyes water. You smell like disinfectant when you leave. They do not provide hand soap. You must use the dispenser in the shower. We used the fold out sofa and it squeaks loudly every time you move. Staff was friendly and helpful.
2022년 6월에 1박 숙박함
답변 제공: Janel 님, 2022년 6월 29일
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Janel 님, 2022년 6월 29일
Thank you for the positive review and we hope that the next time your this way you will consider our hotel again!

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Colette

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They first room was not cleaned, so they had to move my grandkis to another room. After that it was all good. They enjoyed staying there.
2022년 6월에 2박 숙박함
답변 제공: Janel 님, 2022년 6월 29일
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again.

10/10 - 훌륭해요

Frank

2022년 5월에 2박 숙박함