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런어웨이 비치 클럽 리조트 여행 후기

3.5 out of 5
런어웨이 비치 클럽 리조트
3000 Bonfire Beach Dr, Kissimmee, FL

이용 후기

6.0
평점 10 - 훌륭해요. 243개 이용 후기 중 46개" "
평점 8 - 좋아요. 243개 이용 후기 중 56개" "
평점 6 - 괜찮아요. 243개 이용 후기 중 49개" "
평점 4 - 별로예요. 243개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 243개 이용 후기 중 59개" "

6.0/10

청결 상태

5.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
숙박시설노후
주변환경과 위치는 상당히 우수하지만 침대나 소파등 가구들이 소리도 많이 나며 쿠션도 꺼져서 거의 잠자기 어려운 수준이었다
2017년 12월에 3박 숙박함

10/10 - 훌륭해요

Maritza

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Daniel 님, 2024년 3월 16일
Dear Maritza, good evening.Thank you for your wonderful review! We are thrilled to hear that you had an exceptional stay. We thank you for choosing us and we look forward to hosting you again in the future.Best regards,ACO Reservations TeamDaniel

10/10 - 훌륭해요

Lonny

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient and hospitable! Pool was heated too
2024년 3월에 4박 숙박함
답변 제공: Daniel 님, 2024년 3월 16일
Dear Lonny, good evening.Thank you for your wonderful review! We are thilled to hear that you liked the house. We thank you for choosing us and we look forward to hosting you again in the futureBest regards,ACO Reservations TeamDanielt

10/10 - 훌륭해요

Scot

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice as expected comma with Marco was excellent
2023년 12월에 4박 숙박함
답변 제공: Daniel 님, 2024년 1월 31일
Thank you for your kind words! We're delighted to hear that your experience was very nice, as expected. It was a pleasure having you, and we appreciate your positive mention of Marco's excellent service. We look forward to hosting you again in the future.Best regards,ACO Reservations TeamDaniel

8/10 - 좋아요

Lori

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is very close to Disney and lots of amenities close by.
2023년 11월에 7박 숙박함

2/10 - 너무 별로예요

Kevin 님, Kissimmee

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
These are the biggest nickel and dimers around. I stay in many many resorts and these people are the absolute WORST. To be fair and transparent: The facility is AWESOME. the location is AWESEOME. The management is AWFUL. they will nickel and dime you for everything. My baby stained a pillow case and they want $50 to replace Walmart pillow covers. Had I seen that before I checked out I would have replaced it for $12.49. These are some real pushy money grabbers. Be warned.
2023년 9월에 9박 숙박함

10/10 - 훌륭해요

Paula

가족 여행
좋아요: 청결 상태, 객실의 편안함
Definitely a good choice
Everyone was very nice. Clean place and great breakfast daily
2023년 9월에 7박 숙박함

10/10 - 훌륭해요

Luis A

아이를 동반한 가족 여행
Muy buen lugar lo recomiendo
2023년 6월에 3박 숙박함
답변 제공: Daniel 님, 2024년 1월 31일
Dear Luis, Thank you for your wonderful review! We are thrilled to hear that you loved our house. We look forward to hosting you again the future.Best regards, ACO Reservations TeamDaniel

10/10 - 훌륭해요

Patricia

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the property, the amenities, it had everything we needed.a suggestion will be having more hangers and the water pressure in the toilets is not too strong. I will definitely go back
2023년 4월에 7박 숙박함
답변 제공: Ronald 님, 2023년 4월 22일
Dear Patricia,We appreciate you taking the time to share your positive experience at our property. It's wonderful to hear that you enjoyed the amenities and found everything you needed during your stay.Thank you for your suggestions regarding the hangers and the water pressure in the toilets. We are committed to constantly improving our facilities, and we will take your feedback into account as we make updates.We're thrilled that you plan on returning, and we look forward to welcoming you back soon. Please don't hesitate to reach out if you have any further suggestions or if there's anything else we can do to make your next stay even better.Best regards,Ronald

8/10 - 좋아요

la

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice
2023년 4월에 6박 숙박함
답변 제공: Ronald 님, 2023년 4월 22일
Dear Johnny,We appreciate you taking the time to share your positive experience at our property. It's wonderful to hear that you enjoyed the amenities and found everything you needed during your stay.Best regards,Ronald

8/10 - 좋아요

Janis

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall for the price it was nice. The pool was right outside our room. Beds were comfortable. The additional pools across the street was a nice change to for my kids. Limited hot water for showers, could of used a few more necessities like trash bags, toilet paper, pizza pan. Had issues with TV and getting any channels but we were not in the room much.
2023년 3월에 5박 숙박함
답변 제공: Ronald 님, 2023년 4월 22일
Dear Janis,Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed our comfortable beds and pool facilities during your stay. We always strive to provide a pleasant experience for our guests.We apologize for the inconvenience caused by the limited hot water supply and the lack of certain necessities in your room. Your feedback is important to us, and we will make sure to address these issues and improve our services accordingly.Regarding the TV issue, we are sorry for any frustration this may have caused. In the future, please do not hesitate to reach out to our front desk staff, who are always available to assist you with any concerns or issues you may have during your stay.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you and your family back for an even better experience in the future.Best regards,Ronald

8/10 - 좋아요

Steve

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
La persona de la limpieza llego 20 min antes del checkout .

8/10 - 좋아요

Claudia 님, wellington

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The bathroom shower in the main room was leaking and I called they came and took pictures but never came back or called to have it fixed. Water would always leak from the shower to the main room and it was a hazard to clean it every time we showered. And of course not to mention the risk of slipping.

8/10 - 좋아요

Patricia

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Lo peor del lugar, el aire no funciono y dure 2 días con calor durante mi instancia

10/10 - 훌륭해요

Isabel

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great place
Had a great time. The room was wonderful.
2022년 12월에 3박 숙박함
답변 제공: Ronald 님, 2022년 12월 28일
Dear Isabel,We would like to extend our warmest welcome to you and thank you for choosing us to host your vacation in Florida. We hope that your stay has been a pleasant one and that you have enjoyed all of the attractions and amenities that Florida has to offer.At ACO VACATION HOMES, we strive to provide our guests with the best experience possible, and we are delighted that you chose us for your stay. We hope that you will consider staying with us again on your next visit to Florida.We appreciate your business and look forward to seeing you again soon.Sincerely,Ronald

10/10 - 훌륭해요

Jerelys

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
EXCELENTE
2022년 8월에 4박 숙박함

8/10 - 좋아요

Stephanie

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property (bldg 3, unit 101) was a really nice place to stay, but it wasn't perfect. I'll start with improvements that could be made - it had no hangers in the closets (I bought and left some, so if there are hangers now, that is why); the appliances are OLD but they are in working condition tho the fridge door should be hinged on the opposite side; the provided paper towels and toilet paper are rolled so loosely the TP only lasted two days with one person using the restroom so definitely bring your own or plan to purchase; there was construction on the grounds but never any noise while I was there. The unit was very quiet and close to the entrance, making it easy to get in and out of the complex; the pool area was awesome with plenty of lounge chairs both in the sun and in shaded areas around the pools. I was there for a conference so didn't explore the area a lot, but the complex seems to be in a location that makes it easy to get to shopping or amusement parks and attractions. I reached out to the property managers (ACO Vacation Homes) because a remote control was missing from one of the bedrooms. I was told they would replace it but they never did. Overall, I would recommend.
2022년 7월에 5박 숙박함
답변 제공: ACO l Guest Experience 님, 2022년 8월 17일
Dear Stephanie, thank you so much for sharing you experience with us. We want to apologize about the remote that was never brought to you. It is super important to us to learn about your stay so we can always continue improving our services. We would love to see you again.

10/10 - 훌륭해요

Jessica

아이를 동반한 가족 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
The property was amazing… no room clean service and staff has poor communication
2022년 4월에 4박 숙박함

8/10 - 좋아요

Lilibeth

2022년 2월에 8박 숙박함

8/10 - 좋아요

Rossmery

가족 여행
좋아요: 청결 상태, 객실의 편안함
The resort was nice but the apartment had a leaking issi
2022년 3월에 3박 숙박함

6/10 - 괜찮아요

Margarita

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ac kept turning back on 78 so it was really hot at night. They also made a charge in my credit card and never was told why. I try to contact property no answer. But the place was clean and very nice.
2021년 12월에 3박 숙박함
답변 제공: ACO Vacation Homes 님, 2022년 1월 19일
Dear Margarita, hope you are doing well!! I would like to apologize for this situation. I'm verifying your reservation and it says that all your messages were replied also your notes. We have a customer service that works 24/7 to give you a complete service and support. I already contact our maintenance department to double check this house about the AC okay? About the charge, please, send us an email so our financial department will be able to give you all info needed. You as our guest and your experience in our house are the most important things to us, and we listened your issues related, so we will learn and make our service better day by day. Please, contact us, let's have a conversation about your next trip. We can solve it and show you that we are a serious company, that respect our guests, valorizing their opinion and making their unforgettable vacation moments as our most important goal. Kind regards, ACO Vacation Homes

6/10 - 괜찮아요

Paula

가족 여행
좋아요: 청결 상태, 객실의 편안함
Not happy
My flight got in around 6am and when I ask the guys that morning if we could check in early he said that shouldn’t be a problem he had to get the place inspected first then he will call me I never got a call so I called them at 1:30 to see if we can get checked in early that we were sitting on the car in the parking lot cuz we were tired and I couldn’t drive anymore they never answer my call I left a voicemail so I emailed them they said that it still has not been inspected that they will get the guy out there to do it. 2:30 comes around still no answer back so I emailed them back they that we won’t be able to check in till 4pm because of inspection I had a clear view of the way to the room I never seen anyone go to the room and do an inspection then at 4pm I emailed back can we go in now they emailed me back at 4:15pm and said yea. I found so many damages and took pictures of them to send to them. I had better customer service this was not one of them. There were water bugs that kept coming out of the drains in the bathroom and when I called about it no one answered the phone so I left a message and no one called me back to tell me that they will take care of it. The water pressure sucked that the toilets did not want to flush all the way. The price was good but I was expecting a little better customer service.
2021년 12월에 14박 숙박함
답변 제공: ACO Vacation Homes 님, 2022년 1월 19일
Dear Paula, hope you are doing well! I'm really sorry for hear that from you. The most important thing here is your experience, with a relax time, a fun time, an amazing time! About the early check-in, it depends the house's availability, unfortunately. About the issues related during your stay, did you try to send us an email to contact the maintenance department? When a guest arrives at house and verify some cleaning or other issue, this guest needs to report it to us immediately, so we can forward it to our cleaning/maintenance department to get prompt action about it. Unfortunately, we weren't informed about these issues during your stay and weren't able to take any action on time. Sorry Paula, really. Anyway, I passed these information to the department to get advised and take some action about it. You as our guest and your experience in our house are the most important things to us, and we listened your issues related, so we will learn and make our service better day by day. Please, contact us, let's have a conversation about your next trip. We can solve it and show you that we are a serious company, that respect our guests, valorizing their opinion and making their unforgettable vacation moments as our most important goal. Kind regards, ACO Vacation Homes

2/10 - 너무 별로예요

Mary

별로예요: 청결 상태, 객실의 편안함
2021년 10월에 4박 숙박함
답변 제공: ACO Vacation Homes 님, 2022년 1월 19일
Dear Mary, hope you are doing well!! I'm sorry for this situation. We valorize our guests experience and we have a customer service that works 24/7 to give you a complete service and support. Could you tell us the reason for this note? Respect, confidence and commitment are our goals as host. We believe that communication is the best way to get a perfect relationship with our guests and we would like to know about your stay to helps us to get better our service and learn day by day. Please, contact us, let's have a conversation about your next trip, okay? If you have any questions or concerns, we are here to help you. Kind regards, ACO Vacation Homes

8/10 - 좋아요

Carlos

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Las Pisinas
2021년 10월에 2박 숙박함

4/10 - 별로예요

William F

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The biggest issue with this property is that there is no one on site. When we first got there we could not find the place. the numbering was totally off. So you had to call, text or email to talk with someone. It took almost 2 hours before it was resolved. In addition, it seems we got better information and service from Calypso Cay the property sharing the space. Also, the kitchen lacked essentials items not such as potholders and pans were poor quality and missing lids. Also, the refrigerator was not properly regulated so I milk froze. We could not see the dale to correct. The property did not offer wash clothes. When I asked about additional towels I was told to wash the ones I currently had. Finally the water in the bathrooms was extremely hot and you could not properly turn them down.
2021년 8월에 8박 숙박함

10/10 - 훌륭해요

Brenda

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
2021년 8월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Pretty in the outside, not so much inside
The village is very pretty and amenities were good, my issues were with the actual apartment, everything was very dated in dire need of replacing rugs beds etc, from what I understand every apartment is individually owned so I must have got an bad one, my friends which were on this trip with us did not have this issue, just our luck.
2021년 7월에 4박 숙박함

6/10 - 괜찮아요

Maxie

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
DISNEY TRIP
Place is functional, but needs improvement namely in the area of furnishings and d as memories. Everyone in my party complained about the beds. They were simply uncomfortable.
2021년 6월에 5박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was very excited to stay at the property because it looked so nice in the photos and the room was so spacious. I did really like the layout of the room, and the property itself looked nice, but unfortunately, upon checking in, we realized the room was very unclean. The bedding had spots and stains on it, and we found hairs in 2 of the 3 beds. I found a silverfish in one bathroom and a fruit fly in the other. The towels that were left looked very worn out and not clean, and there were hairs in a couple of them as well. Under the edge of the couch we found food, including a hardened piece of sausage with a bite taken out. The curtains in the living room had spots that looked like somethings had been spilled and not cleaned. One of the lamps was broken when we checked in, and one of the shower heads was hanging out of the wall. The bottom lock on the front door was broken and hanging down as well. We were not able to get any of the 3 TVs to reliably function throughout our stay, and our gate did not work at the front gate. We could not get a hold of anyone to helps us with that, and the only reason we were able to enter the property was because another guest at the gate gave us his code. Overall I was extremely disappointed and would not recommend staying here to anyone.
2021년 5월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
It was nice but the mattresses were so loud. They made so much noise when you turned over. Said it slept 10 but only slept 8. The people upstairs we ridiculous loud. Other than that it was nice
2021년 5월에 5박 숙박함

10/10 - 훌륭해요

Regina

가족 여행
좋아요: 청결 상태, 객실의 편안함
We love staying here. We have stayed several times and will continue to do so. It’s a gated community, condos have lots of space and is very well kept up. The only thing I wish was different is they need to have someone in the office 24/7. We had issues with the gate code we were given and had to call a phone number we were given just to leave a message and wait for someone to call back.
2021년 4월에 3박 숙박함

10/10 - 훌륭해요

kimberly

가족 여행
좋아요: 청결 상태, 객실의 편안함
A beautiful place to stay
The place was amazing. With a family of five there was plenty of room for everyone. I will definitely stay here again when we come back into town. Thanks for making our stay wonderful
2021년 3월에 7박 숙박함

2/10 - 너무 별로예요

James

가족 여행
별로예요: 청결 상태, 객실의 편안함
spring Break ruined!
We paid to stay here and were put in a condo that was being renovated. When we finally got through to them, they said “we can not do anything for you.” Then we spent an hour on the phone with hotels, got disconnected 3 times, and received no help getting a place to stay. So at this point, we paid twice for a 4 night stay and got No help, no money back, and no compensation in anyway to right this wrong of both Hotels.com and Runaway Beach Club Resort. Hopefully now the research is done to prove we didn’t stay there. Insane! Thanks for ruining our Spring Break!
2021년 3월에 4박 숙박함

10/10 - 훌륭해요

Alex Russel

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 3월에 6박 숙박함

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스
If you are going for more than 3 days-this is not a place for you. There is so little supplies in the condo that you will have to buy: all coffee filters, hands soap, more toilet paper, shampoo, body wash, body soap, laundry detergent, as there is not enough towels in the condo so you will have to wash yourself. Don't plan on baking anything because there is no baking dishes. I know if you are going for vacation, you are not supposed to cook but if you are planning to cook for your family, you will find the kitchen very poorly equipped. Very poorly supplied!
2021년 3월에 5박 숙박함

8/10 - 좋아요

Heather

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 2월에 3박 숙박함

8/10 - 좋아요

Joshua Karl Thoma

2021년 2월에 16박 숙박함

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great location, close to everything that you would want to go to. Our unit was close to a busy road so you did hear alot of road noise.
2021년 1월에 3박 숙박함

2/10 - 너무 별로예요

glenda

가족 여행
별로예요: 청결 상태, 객실의 편안함
2021년 1월에 10박 숙박함

10/10 - 훌륭해요

Wilmelia

단체 여행, 가족 여행
좋아요: 청결 상태, 객실의 편안함
Como siempre un gusto el dueño atendió rápido la situación del microondas todo muy lindo y limpio me disfruté mi weekend
2021년 1월에 3박 숙박함

10/10 - 훌륭해요

Miguel

2020년 12월에 3박 숙박함

6/10 - 괜찮아요

Samuel

가족 여행
별로예요: 청결 상태
2020년 12월에 3박 숙박함

6/10 - 괜찮아요

Rey N

2020년 12월에 3박 숙박함

8/10 - 좋아요

May 님, Miami, FL

아이를 동반한 가족 여행, 반려동물 동반 여행
The property was comfortable to stay in with the family but it lacked cleanliness. Some electronics were not working properly. But it has a washer and dryer to wash the towels and bed sheets before you use them Just have to take your detergent. A very centric place near Walmart and other stores to buy what you need to cook. Disney Springs is also about 5 miles from location. Pet friendly!!!!
2020년 11월에 4박 숙박함

10/10 - 훌륭해요

Chris 님, Michigan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The condo was cleaned and large. It was great to have a washer and dryer. The pool hours made using it and going to the area attractions difficult as it closed early and opened late in the day.
2020년 10월에 6박 숙박함

2/10 - 너무 별로예요

Maria 님, Tampa

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
As soon as we walked in the place smelled like mold. The curtains had dusty that when my son moved it, it fell on his hair. There was mildew in vent, 3 out of the 4 TV’s did not work. The place was not clean walls dirty, remotes filthy dirty carpets ripped worn out bad. Kitchen table was dirty. Light switches dirty master bathroom tub was awful the walls had patches that seemed like they were trying to fix but never finished. The key pad to get in the place was nasty. With COVID-19 you expect it to be much more cleaner. We didn’t leave bc my kids were tired but did not spend another night in the place. I would never recommend this place. Same day we arrived I emailed ACO vacation homes to let them know everything about the place, called them couldn’t do anything. Called at 8am to n Saturday and another rep asked for me to email again and she said would forward to the finance dep. I sent several pictures but will send more. I will be calling on Monday for my money.
2020년 10월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
Cuando llegamos no teníamos código para entrar hice todo el protocolo de las fotos con mi licencia tarjeta y demás y nunca resolví lo del código estuve 2 horas con mis hijos afuera en el carro para poder resolver mi situación, las alfombras con mucho polvo y las almohadas también en general le deben de pasar la mano a los apartamentos pues mi esposo es alérgico y salió enfermo de allí no es una crítica es solo una recomendación pues las construcciones están bien distribuidas Muchas gracias Magda Sauri
2020년 9월에 2박 숙박함

2/10 - 너무 별로예요

Cs 님, MA

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
Property was not clean when I arrived. Kitchen sink was backed up
2020년 6월에 5박 숙박함

8/10 - 좋아요

Teresa

가족 여행
좋아요: 객실의 편안함
2020년 6월에 8박 숙박함

2/10 - 너무 별로예요

sonya

가족 여행
별로예요: 청결 상태, 객실의 편안함
Runaway is the proper name......run away from this
I arrived on Thursday. The place was not swept or vacuumed from the previous rental. The tub in the master bath was dirty, I had to clean it with bleach. To top that off I sent several emails letting them know the water pressure was so low in the condo we weren’t able to bath.From Thursday through Sunday, me nor my husband and kids were able to use the bathroom facilities. I would like to know if I can be compensated in any way.
2020년 5월에 3박 숙박함