책상, 암막 커튼, 다리미/다리미판, 무료 WiFi

실버 퀸 인 여행 후기

1.5 out of 5
실버 퀸 인
3261 E. Andy Devine Avenue, Kingman, AZ

이용 후기

5.8
평점 10 - 훌륭해요. 1001개 이용 후기 중 189개" "
평점 8 - 좋아요. 1001개 이용 후기 중 190개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 168개" "
평점 4 - 별로예요. 1001개 이용 후기 중 162개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 292개" "

5.6/10

청결 상태

7.0/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and comfortable
2019년 3월에 1박 숙박함
답변 제공: Manager 님, 2019년 3월 24일
We appreciate that you've taken the time to share with us regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

4/10 - 별로예요

Gordon

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
He's a needs a lot of work
2024년 4월에 1박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 14일
Dear Gordon, Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. We are continuously working on improving our facilities and services. Please rest assured that your comments are taken seriously and will be considered in our ongoing efforts to enhance our guest experience. We appreciate your input and hope to have the opportunity to serve you better in the future.Sincerely,

8/10 - 좋아요

Gabriel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk was courteous and helpful
2024년 4월에 1박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 14일
Dear Gabriel, Thank you for sharing your positive experience with our front desk staff. We strive to provide courteous and helpful service to all our guests, and it's gratifying to know that we met your expectations. We look forward to welcoming you back on your next visit.Sincerely,

8/10 - 좋아요

George

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Nice area to Walk you're pet
2024년 4월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 10일
Hello George, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 - 좋아요

Gary

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Little dirty around the property but ok fo the price.
2024년 4월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 7일
Hello Gary, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

George

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Decent price on my room
2024년 3월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 7일
Hello George, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

2/10 - 너무 별로예요

Terri

별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 7일
Hello Terri, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 직원 및 서비스
It was okay
2024년 4월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 6일
Hello Matthew, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 - 훌륭해요

karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved that it is next to Arbys and Dennys. Gas ataion across the street was conveniently located. The hotel is right off Interstate 40.
2024년 4월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 6일
Hello Karen, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 - 너무 별로예요

Trisha

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 1일
Hello Trisha, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 - 좋아요

George

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Affordable
2024년 3월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 27일
Hello George, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

10/10 - 훌륭해요

George

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 1일
Hello George, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

6/10 - 괜찮아요

Tara

별로예요: 숙박 시설 상태 및 시설
Homeless everywhere walking lookjng threw cars and they charged me two nights then expected me to pay again at a 11 am saying it wasnt paid for
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 24일
Hello Tara, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 - 좋아요

Dakota

2024년 3월에 1박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 10일
Dear Dakota, We sincerely appreciate your 4-star rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.Sincerely,

8/10 - 좋아요

sue

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
We had no toilet paper or kleenex and one towel. The TV had no sound and the picture was purple. The office staff provided us what was missing in our room. That said, all we did was spend one night and the cost was VERY reasonable so you get what you pay for!
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 19일
Hello Sue, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

4/10 - 별로예요

George

좋아요: 직원 및 서비스
I actually had someone coming to my room and steal a six pack of Coke off my bed and some zigzag rolling papers I left my room for half a day and came back and the stuff was missing right after I went grocery shopping so I had something to drink and someone took my stuff and I asked the front desk and nobody knows anything made me feel unsafe
2024년 3월에 2박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 11일
Dear George, We are truly sorry to hear about the unsettling experience you encountered during your stay. The security and safety of our guests are of utmost importance, and it is disconcerting to learn that your belongings were taken from your room. Please rest assured that this matter is being taken seriously. We are currently reviewing our security protocols and working closely with our staff to ensure that an incident of this nature does not happen again. Your peace of mind is important to us, and we are committed to providing a secure environment for all our guests. We hope to have another opportunity to restore your confidence in our hotel in the future.Sincerely,

10/10 - 훌륭해요

James

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 19일
Hello James, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

2/10 - 너무 별로예요

Henry

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
no good
2024년 3월에 7박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 19일
Hello Henry, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

6/10 - 괜찮아요

valerie

2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 6일
Hello Valerie, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - 별로예요

George

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 19일
Hello George, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

Sergey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stuff, good price.
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 16일
Hello Sergey, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 - 너무 별로예요

Cheyenne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 16일
Hello Cheyenne, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 - 괜찮아요

George

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
They let young people stay here that party all night if you could deal with that it's a good place to stay
2024년 3월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 13일
Hello George, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 - 너무 별로예요

charles

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 13일
Hello Charles, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 - 너무 별로예요

Henry

좋아요: 청결 상태, 편의 시설/서비스
very good
2024년 3월에 7박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 13일
Hello Henry, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 - 별로예요

Rodman

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom and sink was dirty and the shades from window were broken had to put a towel
2024년 3월에 5박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 10일
Hello Rodman, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 - 너무 별로예요

Jennifer

2024년 2월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 27일
Hello Jennifer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

Sergey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place, reasonable price.
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 10일
Hello Sergey, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 - 괜찮아요

Valerie

좋아요: 직원 및 서비스
Missing some linens
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 6일
Hello Valerie, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 - 별로예요

Genee

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was literally 1 towel in the room. No toliet paper or tissue. Just an empty box. Fridge was fallig aprt
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 2일
Hello Genee, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 - 괜찮아요

George

좋아요: 직원 및 서비스
It a decent place to stay when the Price is responsible
2024년 2월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 28일
Hello George, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 - 좋아요

Corey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It has that desert viewing image.
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 26일
Hello Corey, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent price
2024년 2월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello George, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 - 훌륭해요

Saije

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didnt have towels but it was great!!
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 18일
Hello Saije, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Affordable place to stay
2024년 2월에 4박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 17일
Hello George, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 - 훌륭해요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 14일
Hello Valerie, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스
It's a ok place to stay
2024년 2월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 6일
Hello George, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 - 별로예요

Douglas 님, Arizona City

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 4일
Hello Douglas, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 - 좋아요

George

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's an affordable place to stay the staff is nice it's convenient because there's restaurants close that's very close to walk like within feet from the motel it's an older motel but it's one of the better ones in Kingman
2024년 1월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 31일
Hello George, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

4/10 - 별로예요

Thomas

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Kingman Arizona is an interstate town. When living in the road, you need accommodations that won’t break the bank. The Inn is located next to the road, it’s very dated. First, the staff are good. A lot of rooms, but most of the rooms do smell like 1980 smokers rooms. Rugs are faded and looks like it has never been cleaned, some lights work, in room refrigerator is dirty. The room I was in had none of them, but a bad experience. Bed bugs. Luckily it was the last time I stayed at that room. But I had to get another one since it’s the cheapest in town. And that room was a step better, but fridge didn’t work and lamp. Microwave was dirty. All I did was sleep and leave for work. There are other motels around, and like I said, those who don’t want to use a lot of money or just traveling by and need a bed. This is a stop for you. This will be the last time I will stay at this location. Bed bugs.
2024년 1월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 28일
Hello Thomas, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 - 훌륭해요

Danielle

Ok
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 23일
Hello Danielle, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 - 괜찮아요

Danielle

좋아요: 직원 및 서비스
Ok
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 23일
Hello Danielle, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 - 괜찮아요

Danielle

O
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 23일
Hello Danielle, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 - 너무 별로예요

Miguel

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 21일
Hello Miguel, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great people, awesome customer service always checked and made sure. I needed things.
2024년 1월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 21일
Hello Michael, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

6/10 - 괜찮아요

Eugene

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No towels, same one for three-day,
2024년 1월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 21일
Hello Eugene, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 21일
Hello Anthony, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 - 너무 별로예요

Luisania

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible customer service, not a pleasant experience at all.
2024년 1월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 21일
Hello Luisania, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service, very friendly people. Quiet clean and respectful.
2024년 1월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 21일
Hello Michael, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 - 훌륭해요

Brandy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 1월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 16일
Hello Brandy, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!