Dear Cheon You have booked I economy single room and not a superior single room, accordingly was the rate. The room has a private bathroom, the room even had a sofa to chill out and a standard boxspring bed.

Thank you very much for your kind review and thank s for having stayed here.All the best from Zermatt

Dear guest Thank you very much for having stayed here and for your review. The situation of the house we cannot change unfortunately. Therefore we send to all our customers per mail a city plan where the direction is marked and with this tool it should not be difiicult. But our customers need to check their e-mails which is sometimes is not possible or they don't see the mail.

Hartelijk dank voor uw verblijf. Helaas hebben we niet de mogelijkheid om de kamers te beschrijven via de betreffende platforms. De redactie bepaalt de teksten.Het traliewerk voor het raam is voorgeschreven door de brandbeveiliging omdat het een bovenverdieping betreft.Wat het ontbijt betreft, wijzen wij u er altijd op, ook met een poster in de lift, dat er op drukke momenten plaatsgebrek kan zijn en dan zijn er wachttijden of u kunt in de volgende kamer ontbijten.Desalniettemin hopen we dat u genoten heeft van uw verblijf.

Thank you very much for your review.I understand your low rating as a response to the fact that we did not give you a free cancellation. You requested a free cancellation on the day of arrival because the weather forecast was bad. We did not give you a free cancellation, fulfilled your requests for a room on the upper floor, provided you with synthetic pillows on request.In return for a free cancellation, you offered us a good rating. Now it's the other way round.We wish you all the best.

Dear Augusto, thank you very much for your review.The hotel was built in 1970, 50 years ago and at these times the isolations of the houses were not at the same level as today. I hope that you still could take some mice memories of Zermatt.All the best and thanks for your stay.

Dear PamelaThanks for your reveiw and for having stayed with. We apologise for the fact that the check-in wasn't as it should have been and on top the miserable situation with the false fire alarm. We fully understand that thes happenings are not really contribuing to a memorable stay . It is consoling to know that you were able to see the Matterhorn in return for questainable behaviourWe would be very grateful if you accepted our sincerest apologies for the misbehaviour. Take care and all the best from Zermatt

Thanks for your stay and your kind review.Take care

Dear Teague, We have no carpets in none of our rooms. You must have mixed up this hotel with another one you have stayed.