Aloha, Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. We apologize for any misunderstanding regarding the room type that was booked. We do have Two bedroom and Three bedroom units in our rental. We hope that we will be able to host you and your family in the future. When you are ready to return to the Big Island please do call on us directly to assist you. Mahalo nui loa (Thank you very much)

Aloha, We want to take this moment to thank you for completing this review and to apologize for those items in the unit that did not meet your satisfaction. We welcome more information about your stay so that the items may be addressed with the owner. Thank you for your kind words about the team! They enjoy being recognized for the things that do everyday. We hope that we will be able to host you and your family again in the future! Please do not hesitate to call on us directly to assist you with your future accommodations. Mahalo!

Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. We will research into the history so that we can notify the owner of your advice. We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations.

Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations.

Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests and it appears that we missed the mark in this instance. Thank you for bringing both the unit and housekeeping concerns to our attention. Please know that we are here to ensure that our guests have a memorable vacation at the resort and to assist in any way we can. We truly value your business and appreciate your honest feedback. Thank you for the kind words about our team. It is important that we share the "aloha" spirit with all of our visiting guests. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create that memorable experience. Mahalo.

Thank you very much for staying with us and for taking the time to complete this rating! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations. Mahalo.

Thank you for taking the time to bring your experience to our attention. We want to apologize again for not meeting your expectations. The miscommunication on the part of the team members will be addressed and the owner will be recommended to change the sofabed. It is unfortunate that the code didn't work a few days before you left. Should this ever happen in the future then a call to our office gets you to the manager who may provide a new code to you including after office hours. We hope that you were still able to enjoy our beautiful Big Island of Hawaii! Warmest wishes! Mahalo!

Thank you for taking the time to rate our property! We appreciate it very much and hope that we will have another opportunity to host you and your family in the future! Mahalo!

Thank you for taking the time to rate our property. We want to thank you and your family for staying with us while you were here on the Big Island of Hawaii! When your future travel plans include another visit to Hawaii, we hope you will call us and become part of our ‘ohana’ as well. You have our commitment to do everything we can to take the best possible care of you and your family or friends.

Aloha, Thank you very much for staying with us! We are so happy that you enjoyed your stay with us! Please call on us directly if there's anything that we can do to make your future stay enjoyable. Mahao!

Aloha from the Big Island, It was a pleasure having you with us and we sincerely hope your vacation was everything you wanted it to be. Thank you for the valuable feedback which we will use to continue to improve our product and services. I wish to learn more about the details of your stay so that we can try to fix any areas that we need to. Please reach out to me to share more information. When your future travel plans include another visit to Hawaii, we hope you will call us and become part of our ‘ohana’ as well. You have our commitment to do everything we can to take the best possible care of you and your family or friends. Our staff is very proud of their work and commitment to Aston Shores at Waikoloa and we will give no less than 100% commitment to you as well. Mahalo & Aloha, Jenny Tolentino Assistant General Manager

Aloha, Thank you for taking the time to complete this review! We value all of our guests' feedback in order to continue to improve our product and our services. We thank you for choosing to stay with us and we hope that we will get another opportunity to host you and your family in the future! Please do call on us directly when you find yourself returning to the Big Island of Hawaii! Mahalo nui loa (Thank you very much), Jenny Tolentino Assistant General Manager

Aloha, Thank you for taking the time to provide feedback about your stay. It's very important for us to continue to improve our product and services. We hope that you will return in the future so that we can show you that we can do it right.

Aloha, Thank you for taking the time to complete this review of Aston Waikoloa Colony Villas. We are very happy that you enjoyed your stay and the amenities provided with the room. We hope that you will return to the Big Island of Hawaii again in the future and when you do please call on us to help you with your stay arrangements! Mahalo Nui Loa (Thank you very much), Jenny Tolentino Assistant General Manager

I wanted to take a quick minute and thank you for the time you spent in filling out our property survey regarding your recent visit with us. It is with feedback such as yours that we continue to improve our property and service in our quest to provide the best in accommodations for our guests. We are truly sorry your room was not up to your expectations. We will be reporting the information that you have provided to the owner of the unit and asking them to make the required improvements to their room. When you and/or your family and friends are ready to come back and visit us here in Waikoloa, please call my office directly. Please mention this email and we will personally handle your reservation. We are proud of our property and most especially of our staff, our ‘ohana’. I sincerely hope to seeing you again in the near future.

We wanted to take a quick minute and thank you for the time you spent completing a review regarding your recent visit with us. It is with feedback such as yours that we continue to improve our property in our quest to provide the best in accommodations for our guests. We wanted to personally apologize for your dissatisfaction with our services. This is not how we operate here at Aston Waikoloa Colony Villas and it is embarrassing to read about this lapse in service. We have actually set up a staff meeting to discuss our service levels and bring everyone back to the level they are expected to perform to have happy/satisfied clients all the time, every time. The cleaning fees and amenity fees are listed on the Expedia website and should have been advised by Expedia upon booking your reservation. We hope that will return to the Aston Waikoloa Colony Villas and let us show you that we can do it right. We would like to offer you a complimentary night on a return visit. Please contact us directly to help you make future reservations.

Aloha KS. Thank you for taking the time to share your review. We are very glad to hear you enjoyed our beautiful property and ideal location. Your honest and valuable feedback regarding the elements of your stay that were less than satisfactory will be shared with our management team to help us continually meet the needs of our guests. It is our hope that we will have another opportunity to welcome you again in the future. Mahalo.

Aloha Kathy! Thank you for your review. We are so glad to hear you enjoyed every aspect of your location, and that our hotel amenities, ideal location, and beautiful nearby beaches were able to enhance the quality of your location. Your feedback regarding BBQ cleaning and check-in improvement will be shared with our management so that we may look into improving our overall guest experience. It would be a pleasure to welcome you again soon! Mahalo.

Aloha Catherine! Thank you for your review. We're so glad you felt at home during your stay and that you appreciated our great location, as well as were well taken care of by our staff. We apologize for the inconvenience you experienced due to our construction, and appreciate your patience while we invest in improving our property. We can't wait to welcome you back to our island haven again! Mahalo.