Hello, Thank you for your review. It gives us incite into better meeting your needs. The house is an older property and is being renovated on a scheduled bases. We close down and complete renos every year. We have replaced furnace, air conditioner, water heaters, windows & new roof over the past five years. The hardwood floors where completely redone last year, the lock has been repaired and this summer the exterior will be completely restored. It is a work in progress but we is furnished with beautiful high end furnishings and bedding to add a cozy atmosphere. There are pets on the property but we list this on our websites and any booking sites we are associated with. They bark when someone walks through the front door but settle down quickly and are content to share their space with strangers. Many guests prefer a self check in and check out and honestly it has become common in the industry as as you can check in and out at your convenience. Breakfast is an add on which we would have been happy to provide had you added it onto your booking. We have been a family run business for 17 years with many repeat customers and have maintained a 9 out of 10 rating on many booking sites. We apologize if it did not meet your needs.