We did not start our stay with the right foot. They were supposed to meet us at the train station (the hotel is a 20 minute walk from the Ollantaytambo rail station), but they forgot. I had to contact them and they finally met us 30 minutes later. The hotel is at the end of a cobblestone street with no access to cars. The driver didn't have a cart, and we had to carry most of our luggage (rollers are useless in the cobblestone street). Once in the room they had no clue about our prior arrangements. The room did not have a hair dryer, and the reception closes at 9pm. We arrived at 9:30 and left early in the morning, so no hair dryer for us. The breakfast was ok, and the wifi was useless, no connectivity at all. The room for the view was very nice.