숙박 시설 내 편의 시설/서비스
예약 가능 여부 확인

더 BCC 호텔 & 레지던스 여행 후기

4 out of 5
더 BCC 호텔 & 레지던스
Jl. Bunga Mawar, Baloi Kusuma, Batam, Batam Island

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 416개 이용 후기 중 95개" "
평점 8 - 좋아요. 416개 이용 후기 중 173개" "
평점 6 - 괜찮아요. 416개 이용 후기 중 88개" "
평점 4 - 별로예요. 416개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 416개 이용 후기 중 20개" "

7.0/10

청결 상태

7.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great room with great price
It was great stay in Batam BCC. Great room with great price.
답변 제공: IB Santoso 님, 2016년 5월 7일
Warms Greeting from The BCC Hotel and Residence Batam!! Dear Our Valued Guest Thank you for your kind feedback and taking time to share on expedia following recent stay at The BCC Hotel and Residence Batam. We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team. Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you. With Kind regards, IB Santoso General Manager The BCC Hotel & Residence Jl. Bunga Mawar, Baloi Kusuma Batam – Indonesia

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Out of the 4 lift, only 2 working. Take very long for the lift to come down to your level. Facilities are old. Variety of dishes for breakfast are the same daily. Only 1 meat. Not palatable:
2020년 3월에 2박 숙박함

8/10 - 좋아요

Raymond

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Room was clean and comfortable however, The air-condition was not very good. It seems to be O.K. but then it stops and does not maintain the set temperature.
2020년 3월에 1박 숙박함

10/10 - 훌륭해요

Zailani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay. Walking distance to shopping mall
2020년 2월에 4박 숙박함

8/10 - 좋아요

Raymond

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room is clean but No Toilet Paper. Windows not double glass and as such noise from the road comes in
2020년 2월에 1박 숙박함

6/10 - 괜찮아요

SandyChua 님, Singapore

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel desperately needs an update. The toilet cleanliness is horrible. I have booked this hotel because I need a 3 bedroom suite to fit my family needs. This hotel use to be good and I have stayed there everytime time I am in batem .. but this time I am quite surprised that broken (I assumed) tampered glass was removed from the toilet but it was never replaced hence my whole toilet gets really wet after every shower. The tiles were never cleaned and you can see mould build up at the seams and between the tiles. Smoking room without any ashtray.. why ? Oh well the good thing is there are so many other brand new hotels with attached shopping malls which makes it even more convient for travellers. I would give this hotel a miss in the future. Never again BCC.
2020년 1월에 2박 숙박함

8/10 - 좋아요

Zarinah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 3박 숙박함

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room is definitely big then other hotel.. My choice always BCC
2020년 1월에 2박 숙박함

6/10 - 괜찮아요

Joo Lan Audrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2020년 1월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2020년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was so convenient where u can find lots of things nearby
2019년 12월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 12월에 1박 숙박함

4/10 - 별로예요

PC 님, Singapore

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is wise and convenient walkable to BCS mall, Grand batam and A2 foodcourt. However 2 bedroom suite was very rundown and constantly appearing of cockroaches in the apartment, i have killed countless of it. Bedsheets and pillow cover have yellow stains as well. Sofa was old and sink. Suggest a real revamp.
2019년 12월에 2박 숙박함

4/10 - 별로예요

Pock Keong

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Checking in was abit draggy as the front desk had to deal with many guests demanding for their rooms which weren't ready (due to housekeeping issues perhaps?). Likewise for our 3 out of 4 rooms. However, we were pretty chilled since it' was supposed to be a holiday and the front desk staff were under tremendous stress and were already doing their best. Then there were issues with the lifts and so it took forever to either go up or down to/from our rooms on the top floors.
2019년 12월에 1박 숙박함

8/10 - 좋아요

B 님, Sg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The apartment is older than the hotel room. Will be good if can furnish. The towels and linen are yellow. The service and location are good.
2019년 12월에 1박 숙박함

8/10 - 좋아요

Anthea

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Excellent Location but poor service & hard bed
Great Stuff about Hotel: Excellent location, within 3-5 minutes walk away from BCS Mall, Night Hawker (A2 Foodcourt) & Peniun Market (Pasar Peniun) where you can find great local foods for breakfast, fruits & veg markets, fish & meat markets, local dried foods & snacks shops (keropok, Chili sauce, etc) & even clothes stalls within the market area. Great Stuff about Room: Big size rooms, clean. Negative Stuff about Hotel: Apart from the excellent location, this hotel has a small lobby area, very slow elevators, very slow staff. Negative Stuff about Room: Bed is very hard, 2 pillows on each bed of which 1 is too soft & flat while the other is too hard, old & too high.
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
Location walking distance to food outlets shopping Convenient.
2019년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a spacious and near the amenities. Shower curtains too short in the bathroom. Overall, good!
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Good location especially variety of Asian food convenient walking distance to shopping.
2019년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Basic room
8 of us stayed in 2 units of 2 bed room apartment has the basic amenities - bottled water, towels, shampoo, soap, toothbrush. It was able to fit us comfortably. Note that there were no cooking allowed even though there was a cooker hood. Deposit of 100k Rupiah was needed per room. Unit was rather old looking with old stains around. So of them had towels and bed linens with old stains on them. Sofa was not in a very good condition, either too hard or it looked like it was going to collapse. Well for the price, you pay for what you get.
2019년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
Please also allow customers to take the free shuttle to the malls even not booking directly from hotel. Ultimately we stay choose to stay at the hotel but from other agents. And more timings for the shuttle. Room not so clean and has smell. Stained bedsheets. 4pax in a room, 2 bathrooms but only 1 small bottle of shampoo and 1 small bottle body soap. We expected each bathroom will have so we didnt bring us. Which now we have to take turn showering in 1 bathroom only. Breakfast not good. Food not warm. No meat, must at least ham, hot dog, chicken patty, some fried finger food, Sandwiches.
2019년 12월에 1박 숙박함

4/10 - 별로예요

Debbie

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Location is good, but the hotel need a make over, shower cuber door spoil also didn't repair, aircon unit very noise ( light sleep like me cant sleep at all), some towels is too old need to throw away
2019년 11월에 1박 숙박함

2/10 - 너무 별로예요

Wee Tiong

2019년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room is spacious but bath room wall not clean, need to take note. Breakfast bad.
2019년 11월에 1박 숙박함

2/10 - 너무 별로예요

Lip Chee

단체 여행
별로예요: 직원 및 서비스
Super lousy service...The one and only hotel i stayed in that ended up me having to go nearby to buy towers and toiletries. went for a 2D1N trip, booked 3-bedroom unit for 6 pax. Upon arriving only 1 set of Toileties provided in common toilet. Nothing was given in the master room toilet. For 6 pax staying there, only 4 towels were provided. Requested immediately for additional two towels and another set of toiletries to be provided in master bedroom toilet at least twice. All in all we waited for 2hrs for them to delivered it but no one shows up. We gave up waiting and chasing them for it and ended up having to go to the nearby shop to buy the toiletries and 2 towels so that we all can shower 1st before meeting our tour guide for the pre-arranged shopping trip. When we got back to the hotel around 10:30pm, we realised that nothing was being done, no additional towels or toiletries provided despite repeated request. Am glad we purchased it in the afternoon when they did not show up, else at least two of us will not get to shower and rest for the night. What kind of hotel is this? not able to even provided sufficient basic amenities to paying customers. really disappointed and will not stay there again.
2019년 10월에 1박 숙박함

4/10 - 별로예요

Cheng

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Terrible
The aircon was always at 26degree and cannot be colder , and toilet bath area not able to bath properly with faulty hose ....also keep having blackout with hotel not having its own back up generator
2019년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
A2 Food court and BCS mall is a stone throw away from the hotel. The hotel has rooms or apartment options which makes it easy for people travelling in large groups.
2019년 11월에 1박 숙박함

8/10 - 좋아요

yen shan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
lift is super slow. we waiting for 30mins for the lift to go down to had our b1st.
2019년 10월에 1박 숙박함

8/10 - 좋아요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Suggest to Upgrade the room facility and property.
2019년 10월에 1박 숙박함

8/10 - 좋아요

Boo

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 10월에 1박 숙박함

4/10 - 별로예요

Desmond

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bed sheets and blankets are dirty
2019년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
They upgraded me to suite which is nice but the bath tub didn’t work and towels are dirty the lifts are extremely slow. Breakfast quality is bad food and coffee are cold although service staff is good
2019년 10월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함

8/10 - 좋아요

Vivien

좋아요: 직원 및 서비스, 객실의 편안함
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The apartment is spacious and comfortable. However, it looks like it needs to be revamped. It looks dull.
2019년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Big and clean room. Very comfortable and location is fantastic too.
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had been staying in this hotel for many years overall is good accept the bath towel got smell must change
2019년 9월에 1박 숙박함
답변 제공: Dini (E-commerce) 님, 2019년 9월 17일
Thank you for stay at BCC Hotel & Residence and for your kind review. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services. We will try our best to increase the service as well as the amenities. Thank you once again for your review; and we are looking forward to welcoming you on your next stay with us.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Just next door to BCS mall and Sushei Tei; good halal japanese food. Across the road is the new Top 100 mall. Staff were very attentive. Informed them of faulty aircon n it was serviced in no time. Need improvement: stain on bedsheet 😣 , couch in living room very worn out and there were little cockroaches running around (found and killed three). Overall we enjoyed the stay in the 2 bedroom apt. Family with 2 young adults.
2019년 8월에 2박 숙박함
답변 제공: Dini (E-commerce) 님, 2019년 9월 17일
Thank you for stay at BCC Hotel & Residence and for your kind review. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services. We will try our best to increase our service as well as the amenities. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

8/10 - 좋아요

tan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 9월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The lift are very slow. Should cater 1 side for level 1 to 12, another side for 13 to 22 And don't allow grab pick up at lobby.
2019년 9월에 2박 숙박함

6/10 - 괜찮아요

Wong

좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함

8/10 - 좋아요

Tan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
The bellboy was terrible, stood there watching us unload heavy luggages and didn't come helping us. The gate security guy was also terrible, didn't open the gate and had visitors walked through the small gap within the gate. We stayed in this hotel every year for vacation, and the services become worsen and worsen since two year ago.
2019년 8월에 5박 숙박함
답변 제공: Arif 님, 2019년 8월 22일
Thank you for your kindly infromation may we know your booking id, check-in, check-out date, and name Mr/Ms? We appreciate the information from you

6/10 - 괜찮아요

Shane

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
One star too many....
Really friendly staff Huge rooms although a bit dated. The elevators were slow and crowded. Bathroom pipes were clogged so shower would easily overflow. Breakfast buffet was crowded but in all. Was what I had expected for Batam.
2019년 8월에 1박 숙박함
답변 제공: Dini (E-commerce) 님, 2019년 9월 17일
Thank you for stay at BCC Hotel & Residence and for your kind review. We appreciated your valuable feedback on our rooms and amenities as well as our services. We will try our best to increase our service as well as the amenities. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

10/10 - 훌륭해요

MOHAMED 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함