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BLVD 호텔 & 스튜디오 - 유니버설 스튜디오 할리우드까지 도보 거리 여행 후기

3.5 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 1205개 이용 후기 중 293개" "
평점 8 - 좋아요. 1205개 이용 후기 중 291개" "
평점 6 - 괜찮아요. 1205개 이용 후기 중 246개" "
평점 4 - 별로예요. 1205개 이용 후기 중 201개" "
평점 2 - 너무 별로예요. 1205개 이용 후기 중 174개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Gloria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything good
2024년 4월에 1박 숙박함
답변 제공: BLVD Management 님, 2024년 4월 18일
Thanks so much for sharing your experience with us. We hope to see you again soon.

6/10 - 괜찮아요

Zachary

가족 여행
좋아요: 청결 상태, 직원 및 서비스
No complaints about the service, but definitely a "low budget" hotel with some deferred maintenance like bathroom fixtures that are falling apart. Nothing terrible, but not great either.
2024년 4월에 1박 숙박함
답변 제공: BLVD Management 님, 2024년 4월 18일
Thank you for your review. We appreciate that you took the time to share your recent experience, however we do find it very distressing. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvements can be made. In the future we hope you consider returning and giving us another chance to impress you.

8/10 - 좋아요

MARIA

2024년 3월에 2박 숙박함
답변 제공: BLVD Management 님, 2024년 4월 18일
Thank you for your review. We will share this with the BLVD team to let them know how we are doing.

10/10 - 훌륭해요

KATHY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its was great. Will stay again.
2024년 4월에 2박 숙박함
답변 제공: Marisol 님, 2024년 4월 8일
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about BLVD Hotel & Studios. See you soon.

10/10 - 훌륭해요

Amber

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and very close to Universal Studios
2024년 3월에 4박 숙박함
답변 제공: Marisol 님, 2024년 4월 8일
We are so grateful for your 5-star review. Thanks for sharing your rating with us and our guests.

4/10 - 별로예요

LIANG

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There are extra $21 charges per day which is not list in the expedia. The room has peculiar smell.
2024년 3월에 3박 숙박함
답변 제공: Marisol 님, 2024년 4월 5일
I apologize for the miscommunication, we will work with our partners to ensure our fees are listed properly. Thank you for letting us know, we appreciate your business.

4/10 - 별로예요

Charles

가족 여행
별로예요: 숙박 시설 상태 및 시설
Hotel looks like it is half finished. Rooms were very cold feeling. Not much warmth. Very noisy. Had to complain to the manager. It is located in a gritty area.
2024년 3월에 2박 숙박함
답변 제공: Marisol 님, 2024년 4월 4일
Thank you for staying with us and sharing your feedback, it helps us improve our services for everyone. We are hoping to complete our renovation soon. We hope to see you back when this is done.

8/10 - 좋아요

Philipp

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
No constant wifi in the room is not longer up to date. Rooms too much echo, some pictures and curtains would help.
2024년 3월에 2박 숙박함
답변 제공: Marisol 님, 2024년 4월 1일
Thank you for staying with us and sharing your feedback. We are working to improve our services. We hope you can return once our renovation is complete.

8/10 - 좋아요

Anita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient for a trip to Universal. But please be aware that the room was in no way soundproofed. We had helicopters starting at 2 am, and people talking in the corridors until midnight.
2024년 3월에 1박 숙박함
답변 제공: Marisol 님, 2024년 4월 1일
Thank you for staying with us and sharing your feedback. I am sorry the surrounding noise bothered you. We will look into this to improve our services. We hope to see you back soon.

2/10 - 너무 별로예요

Cheryl

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only thing good about this property is the location to universal studios. Otherwise it’s like a motel 6 vibe. Dirty, cheap, and shower barely works.
2024년 3월에 1박 숙박함
답변 제공: Marisol 님, 2024년 4월 1일
I am sorry we did not meet your expectations. We will work hard improve our services. Thank you for sharing your feedback. We appreciate your business.

4/10 - 별로예요

Melissa 님, Mystic

2024년 3월에 4박 숙박함
답변 제공: BLVD Management 님, 2024년 4월 18일
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

6/10 - 괜찮아요

Lilliana

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Marisol 님, 2024년 4월 1일
Thank you for staying with us, we appreciate your business.

10/10 - 훌륭해요

Jose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the property because its close by to Universal Studios, I like they have a bar and the location is close by to the freeway
2024년 3월에 1박 숙박함
답변 제공: Marisol 님, 2024년 3월 26일
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to BLVD.

10/10 - 훌륭해요

Angelina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room and hotel was clean. The bed extremely comfortable and the female bartender working Mon March
2024년 3월에 3박 숙박함
답변 제공: Marisol 님, 2024년 3월 26일
The team here at BLVD is thrilled to receive such a great rating, thank you. We appreciate your stay. Hope to see you back soon.

8/10 - 좋아요

Goldy

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Many extra fees that you get hit with. On top of all the taxes, they charge a service fee of $21 (which they do not include in the price) and a $35 parking fee. They quoted my room would cost $160 and charged me $260 at checkout due to all the excess fees. Otherwise, it is a nice small hotel with no amenities.
2024년 3월에 1박 숙박함
답변 제공: Marisol 님, 2024년 3월 21일
Thank you for staying with us and sharing your feedback. We will work hard to ensure all of our fees are listed properly with all of our partners to prevent miscommunication. We appreciate your business and hope to see you again once we complete the renovation.

2/10 - 너무 별로예요

Kaitlin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Arguably the best part of this hotel was its close proximity to the Universal shuttle stop and an amazing tacos place (walk fast - sketchy area). Otherwise, we had a terrible experience at check-in. We came in the morning after our flight and were told to come back at noon (completely fine as we didn’t expect to check in that early). We returned at 1:15 and were told it would be another hour, so we went out again. This time, when we returned after 9pm, we were told there had been an overbooking error and they did not actually have the king size room we had booked months ago available. After about 10 minutes of waiting, they said they could “upgrade” us to a larger room. What they actually meant was an ADA accessible room, which meant no shower divider so water soaked most of the floor despite pointing the shower heads as close to the wall as possible, and floors so filthy that my husband’s feet were covered in dirt and grime within minutes of walking. Speaking of dirty, the walls were pretty distressed and there was an extremely questionable brown liquid stain on the shutters. We were told if it was not to our liking, we could change rooms to the type we actually booked the next day, which meant we had to pack everything up, have them store our luggage, and then essentially re-check-in after a long theme park day. Sadly, the room we booked was not much better with a hole in the ceiling, a shower that pooled water due to a slow drain, and a weird in-unit fan. Book elsewhere!
2024년 3월에 4박 숙박함
답변 제공: Marisol 님, 2024년 3월 18일
I am sorry we did not meet your expectations. Thank you for staying with us and sharing your feedback, it helps us improve our services. We hope you can return once our renovation is complete and truly have the BLVD experience.

10/10 - 훌륭해요

Heidi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Decent room for the price! Super close to Universal Studios but we didn't walk. The shower handle (turning it off and on) was a little tricky and the lighting in the room could've been brighter/warmer but the room was good enough and what you'd expect for the price!
2024년 1월에 1박 숙박함
답변 제공: Marisol 님, 2024년 3월 18일
Thank you so much for your review. It's always good to hear that our guests enjoyed their stay. We look forward to your next visit.

10/10 - 훌륭해요

Abigail

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff extremely friendly and helpful, room very clean and everything in good condition. A downside is that the doors and walls are rather thin, so we could hear every word of a conversation being held in the next room or the hallway. But luckily the other guests were mostly pretty quiet during our stay. It's only a couple minutes walk to the shuttle that goes to Universal as well as the bus to the Burbank Airport, and a slightly longer walk to In-and-Out if your Californian friends insist you try it while you're in the state, haha. If and when I visit Universal in the future, I'll definitely stay here again.
2024년 3월에 3박 숙박함
답변 제공: Marisol 님, 2024년 3월 18일
Thank you so much for this great review. We really appreciate your business and helping to share the word about BLVD Hotel & Studios. We look forward to your next visit.

4/10 - 별로예요

Irina

별로예요: 숙박 시설 상태 및 시설
Horrible pillows!
2024년 3월에 1박 숙박함
답변 제공: Marisol 님, 2024년 3월 18일
Thank you for staying with us and sharing your feedback. I am sorry our pillows were not to what you expected, we will look into this. We hope you can return once we have completed our renovation.

8/10 - 좋아요

Jessica 님, Selma

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Marisol 님, 2024년 3월 11일
Thank you for staying with us and sharing your feedback.

10/10 - 훌륭해요

Amresh 님, Hayward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel …close to universal studio …very friendly and accommodating staff
2024년 2월에 2박 숙박함
답변 제공: Marisol 님, 2024년 3월 1일
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at BLVD Hotel & Studios. We look forward to your next visit.

2/10 - 너무 별로예요

Evelina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: Marisol 님, 2024년 3월 5일
Thank you for leaving us a rating. We appreciate your business.

4/10 - 별로예요

Geoffrey

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Marisol 님, 2024년 3월 1일
Thank you for staying with us. We appreciate your business.

10/10 - 훌륭해요

Jose 님, tempe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and staff was friendly
2024년 2월에 3박 숙박함
답변 제공: Marisol 님, 2024년 3월 1일
Thank you for staying with us and sharing your feedback. We hope to see you back next time you're in the city.

10/10 - 훌륭해요

Gaby

2024년 2월에 2박 숙박함
답변 제공: Marisol 님, 2024년 3월 21일
Thank you for staying with us and giving us such a great rating. We hope to see you back soon.

8/10 - 좋아요

Ruby

연인과의 여행
The area was a little sketchy but for our destination the location and price was perfect. There is a hefty fee for parking. The hallways smelled musty and like piss. Luckily the room was clean. Walls are then, we stayed on the side of the street and it was very noisy and so were our upstairs neighbors. We were mostly gone all day and just slept there. The pillows were uncomfortable.
2024년 2월에 2박 숙박함
답변 제공: Marisol 님, 2024년 2월 26일
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. We hope you come back soon.

10/10 - 훌륭해요

jeff

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
While we started off not entirely pleased, the hotel staff immediately addressed our concerns. We were treated with respect and made to feel heard and respected. They are under renovation and some inconveniences are to be expected however it did not affect us at all. The staff is the notably friendly and never hesitated to go the distance for us.
2024년 2월에 4박 숙박함
답변 제공: Marisol 님, 2024년 2월 26일
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to BLVD.

6/10 - 괜찮아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Staff was friendly and helpful. Room was clean. Rain shower is a nice touch. The fan in my room kept “clicking” so I had to turn it off and then the room was too hot. Didn’t sleep well here. Plus the fridge has a blue glow at night I had to cover up with a towel.
2024년 2월에 1박 숙박함
답변 제공: Marisol 님, 2024년 2월 23일
Thank you for staying with us and sharing your feedback. We will look into the issues you experience, we appreciate you bringing them to our attention. We hope you can return once our renovation is complete.

8/10 - 좋아요

Philip

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
place was a little above average. Friendly staff, good lobby with self-serve market and an evening bar. Understanding the location, explains the high price I paid but high price was not really worth it
2024년 2월에 1박 숙박함
답변 제공: Marisol 님, 2024년 2월 22일
Thank you for staying with us and sharing your feedback. It allows us to keep an eye on how we are doin g. We appreciate your business and hope to see you back soon.

6/10 - 괜찮아요

Tim

가족 여행
좋아요: 청결 상태
The stay was not bad. Everything was fine not great just average. Rooms were large and clean but, walls are a little thin. Not to bad but noticeable, especially walking back and forth on the floor above. The walking distance to the park was not the best discription. To get to the front gate where you need to enter, you need to take the shuttle. The shuttle was great. It's free and only a 5 minute walk from the hotel. It runs from 6am to 9pm and runs every 10 to 15 minutes. This is the best option to get to and from the park. I have nothing really bad to say, it just wasn't great.
2024년 2월에 3박 숙박함
답변 제공: Marisol 님, 2024년 2월 20일
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. We hope to see you back soon. Thank you for staying with us.

6/10 - 괜찮아요

Syuzanna

좋아요: 청결 상태
2024년 2월에 2박 숙박함
답변 제공: Marisol 님, 2024년 2월 12일
Thank you for staying with us. We appreciate your business.

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were going to a show at The Baked Potato. Less than a 5 minute walk. Hotel was clean. Staff was friendly and helpful. We had one small issue that was resolved handily by our receptionist. It is very close to the freeway but we still managed to get a good night's sleep. It was perfect for what we needed for the night.
2024년 2월에 1박 숙박함
답변 제공: Marisol 님, 2024년 2월 9일
Thank you so much for taking the time to leave us a review. We really appreciate your business. Please let us know what we can do for you in the future.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property, this is now my must stay at hotel when ever I’m in LA. Sara at the desk is amazing and extremely helpful. GI at the bar you will not find a better bartender. Housekeeping staff go’s above and beyond.
2024년 2월에 4박 숙박함
답변 제공: Marisol 님, 2024년 2월 7일
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

6/10 - 괜찮아요

Diedra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Hotel staff were great and very friendly. Location was decent. Close to Universal Studios; short drive, but a little far if you want to walk. Rooms were clean and spacious, but could use some updates (shower water pressure was trash / dim lighting / furniture was worn in spots). Overall a nice cheap hotel for a few days.
2024년 1월에 3박 숙박함
답변 제공: Marisol 님, 2024년 2월 1일
On behalf of all of us at BLVD, I would like to thank you for sharing your experience. We are renovating and hope you return to experience all of the updates.

10/10 - 훌륭해요

Joseph

Excellent
2024년 1월에 2박 숙박함
답변 제공: Marisol 님, 2024년 1월 29일
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about BLVD Hotel & Studios.

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would use again
2024년 1월에 2박 숙박함
답변 제공: BLVD Management 님, 2024년 1월 16일
Thank you for staying with us, we appreciate your business!

4/10 - 별로예요

frank

가족 여행
별로예요: 청결 상태
2024년 1월에 3박 숙박함
답변 제공: BLVD Management 님, 2024년 1월 16일
Thank you for staying with us and sharing your feedback. We appreciate your business.

6/10 - 괜찮아요

Jenna

가족 여행
별로예요: 청결 상태
It was so easy to walk to the tram to Universal Studios! The tv didn’t work and they weren’t able to fix it, nor give us a credit on our bill for it. The pool was heated and fun, but extremely small. The floors in the room were so dirty, I walked around barefoot and my feet were gross. The shower was nice and had good water pressure!
2023년 12월에 2박 숙박함
답변 제공: BLVD Management 님, 2024년 1월 11일
Thank you for staying with us and sharing your feedback. I am sorry we did not meet your expectations. We appreciate your business.

4/10 - 별로예요

Mark

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
To start the hot water was not even luke warm. Used wrappers in the room Bathroom had usrd tampons in garbage. Lucky that we only needed to stay one night. The front counter lady was amazing. If not for her this would have been a zero star rating across the board.
2024년 1월에 1박 숙박함
답변 제공: BLVD Management 님, 2024년 1월 8일
Thank you for staying with us and sharing your feedback. I am sorry we did not meet your expectations. We appreciate your business.

8/10 - 좋아요

Jennifer

좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: BLVD Management 님, 2024년 1월 8일
Thank you for staying with us, we appreciate your business!

6/10 - 괜찮아요

Jenn

가족 여행
별로예요: 직원 및 서비스
Basic hotel
It checked the box being close to the Univeral Studios and other attractions. The staff was not welcoming and sometimes not even around. They were all just sitting around, if they were even at the front desk. Overall seems like the hotel is run by amateurs. The hotel kind of felt unsafe The pool looks like something out of a horror film. It was in the parking garage in a corner. My child didn’t even want to get in and I can’t blame him. This was a big disappointment for us.
2024년 1월에 3박 숙박함
답변 제공: BLVD Management 님, 2024년 1월 8일
Thank you for staying with us and sharing your feedback. I am sorry we did not meet your expectations, this is not our standard. We appreciate your business.

8/10 - 좋아요

David

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Fab location, comfy bed, bad shower, dodgy charges
This hotel is in a great location for Universal Studios. It's a 20 minute walk from City Walk so it's super easy to get to. Checking in was fine, quick and straightforward but weirdly they have an $18 non-optional service charge which is explained as ensuring they can compensate their staff properly. That's outrageous in my opinion and I really begrudged having to pay for it. Just pay your staff properly and stop shifting responsibility onto your guests, it's not on. Fridge, microwave, heater, air con, vanity kit and even shoe polish in the room and the room was lovely. Big huge comfy bed and had a great night's sleep. The room was clean but the shower was atrocious. Not only have they posted instructions on the wall on how to use it because it's so complicated / old, the water pressure is non-existent so it took absolutely ages to get washed under the dribble of (eventually) warm water to come out. That really let it down, especially when you've had a huge day at Universal and you just want a big refreshing shower. Another plus point though is thay checkout is 10am but parking covers you for the whole day so we were able to go to Universal for opening and come back for the car at 10pm which was brilliant. Overall, it's a great location, a great big comfy bed but the hotel really needs to sort out the shower and get rid of that embarrassing charge.
2024년 1월에 1박 숙박함
답변 제공: BLVD Management 님, 2024년 1월 8일
Thank you for staying with us and sharing your feedback. We appreciate your business!

8/10 - 좋아요

carlos

2023년 12월에 2박 숙박함
답변 제공: BLVD Management 님, 2024년 1월 8일
Thank you for staying with us, we appreciate your business!

10/10 - 훌륭해요

Alexandra

2023년 12월에 2박 숙박함
답변 제공: BLVD Management 님, 2024년 1월 8일
Thank you for staying with us, we appreciate your business!

10/10 - 훌륭해요

MAYRA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: BLVD Management 님, 2024년 1월 8일
Thank you for staying with us, we appreciate your business!

2/10 - 너무 별로예요

Maria

2024년 1월에 1박 숙박함
답변 제공: BLVD Management 님, 2024년 1월 8일
Thank you for staying with us. I am sorry we did not meet your expectations. We appreciate your business.

6/10 - 괜찮아요

Manish

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not value for money
Good access to Universal but overall not worth the money. They have tried to make a chic hotel but rooms are basic. During our stay the room smelled of paint, 2 of the 4 lights in room did not work. Bathroom was out of shower gel. Staff was nice though. I recommend finding a better place for the money.
2023년 12월에 1박 숙박함
답변 제공: BLVD Management 님, 2024년 1월 2일
Thank you for staying with us and sharing your feedback. I am sorry we did not meet your expectations. We appreciate your business.

4/10 - 별로예요

Angel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad stay
Floors in the hallways looked like they haven’t been vacuumed in a long time. Walls looked chipped everywhere. Elevator was even dirty. The bed was ok but the blankets were so thin had to request another. And if you’re going to be showering bring your own shampoo and conditioner and body wash theirs smells awful.
2023년 12월에 1박 숙박함
답변 제공: Marisol 님, 2023년 12월 31일
I am sorry we did not meet your expectations. We will work to better our guest experience, thank you for bringing this to our attention. We appreciate you sharing your feedback.

8/10 - 좋아요

luwana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Marisol 님, 2023년 12월 31일
Thank you for your stay. We appreciate your business.

4/10 - 별로예요

Chun Hong

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A few things that we didn't like: 1) partially renovated room with peeled wallpaper 2) ants in the room 3) noisy wine cooler (no fridge) 4) noisy road outside 5) staff came into our room even though we had "do not disturb" sign
2023년 12월에 2박 숙박함
답변 제공: BLVD Management 님, 2024년 1월 2일
Thank you for staying with us and sharing your feedback. I am sorry we did not meet your expectations. We appreciate your business.