From the nearly 30 mins it took to check in this was a terrible experience. The folks were nice. The room was nice (except the very loud trains through the night) but the staff did it all wrong. Checked in, carried my bags up the stairs to my room and the keys didn’t work. Carried my bags back to the front desk where the clerk apologized but laughed it off as the system having problems. But then warned me as he provided new keys that there might be someone in the room and to come back if that was the case. Fortunately there wasn’t, but sure enough, the next night, as I was asleep, someone unlocked my room and bagged the door open to the safety-lock angrily. Already losing sleep, I fall back asleep only to be awakened by a phone call asking if I was staying another night. (I signed the document saying 3 nights!) terrible sleep that night. Next morning, my team comes to pick me up so I run up to my room from breakfast and my key doesn’t work. Have to wait for new keys while whole team waits for me. And the. The last day, my keys are disable again and they make me sign another document for the last night and pay again. I assured them that I’ll be sending a detailed letter with copies of both of the signed documents and getting refunds for any double charges. Again, the folks were nice and they smiled, but customers shouldn’t ever have to experience this, let alone get some form of this mess every day.