숙박 시설의 전망

브롬즈그로브 호텔 & 스파 여행 후기

4 out of 5
브롬즈그로브 호텔 & 스파
Birmingham Road, Marlbrook, Bromsgrove, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 260개" "
평점 8 - 좋아요. 1001개 이용 후기 중 336개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 176개" "
평점 4 - 별로예요. 1001개 이용 후기 중 132개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 97개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

Teresa

출장 여행
좋아요: 청결 상태
Disabled area for parking very muddy needs to be cleaned unsafe .
2024년 2월에 3박 숙박함

8/10 - 좋아요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I didn't eat here so can't comment on the quality of the food or service in the restaurant. Check in was fairly easy, my room was big and well appointed. I took a star off because the bathroom could do with some attention - the toilet is old and worn and the trim around the edge of the sink is worn and unsightly. Check out was easy. Parking was easy. The price was good - cheaper than Premier Inn and on the whole, better appointed. I would recommend this hotel if you don't have 5* expectations and are not a perfectionist/nit picker.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff member marie was so lovely and helpful on front desk
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Lisa

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Emma

별로예요: 청결 상태

8/10 - 좋아요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jordan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything’s was amazing just the bed had a dent in the middle.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Christopher

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Mary Grace

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good service and nice hotel! Friendly staff
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Saif

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice and convenient for family with swimming pool and gym at reasonable extra price. Wiuld definitely recommend. Staff very friendly and helpful.
2023년 12월에 3박 숙박함

8/10 - 좋아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A basic hotel with clean spacious rooms.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Paul

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Paul

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Lobby toilets need sorting, very dirty and stained floor, basins and taps need replacing and a deep clean of whole area.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Sajid

2023년 11월에 5박 숙박함

8/10 - 좋아요

Gilberto Da

좋아요: 청결 상태, 숙박 시설 상태 및 시설
the reception was area and the rooms are big
2023년 11월에 1박 숙박함

8/10 - 좋아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The bathroom was tired and needed a refurbishment.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Iqbal

2023년 11월에 1박 숙박함

8/10 - 좋아요

Gils

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A perfect place who like peace. Highly satisfied and happy.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are super friendly and helpful. The only problem was the shower head needs replacing as it was rusted and outdated
2023년 11월에 1박 숙박함

8/10 - 좋아요

Daniel

2023년 11월에 1박 숙박함

8/10 - 좋아요

Mellanie

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Ok stay
Room was a bit awkward as bed was sideways to the tv. Had a shower in the morning and half way through it was as if the water had run out, just trickling.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Single night trip for business
The hotel is very grand and the room I had was very big. There were tea and coffee making facilities in the room. The restaurant had very nicely cooked food and good choices and there was a very good self service buffet breakfast
2023년 11월에 1박 숙박함

8/10 - 좋아요

Darren

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

James

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad for business customers
Have to pay for everything including Wi-Fi even in exec room which was £7 per night. Unable to add food to the room bill and have to pay separately. Expensive. Breakfast not worth the money everything is very greasy. Orange juice warm. Room is very dated. Smell of damp coming from bathroom. Tiny TV. Volume button didn’t work on TV remote. 2 uncomfortable chairs in an exec room and cheap fridge just dumped on the counter with an annoying buzz all the time. Will not be staying here again.
2023년 11월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 15일
Good evening, we're very sorry you didn't have a good experience when you stayed, please accept our apologies, I have passed on your comments to the departments.

10/10 - 훌륭해요

Chijioke

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entrance hall was amazing and lots of leaves to rest, especially after a long journey
2023년 11월에 2박 숙박함

8/10 - 좋아요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Good for the price accommodation in the middle of the country. Property was a bit tired but the staff were upbeat, helpful and made it good value.
2023년 11월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

6/10 - 괜찮아요

Jordan

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Stayed a number of times based on location. Parking is limited, rooms basic but functional. Internet in most rooms is terrible as is any mobile signal. Was fined for making a mistake on the car parking system last time (defaults to 1 night stay).
2023년 10월에 2박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.If you have a parking fine even though you have paid, please let us know and w can get this sorted.Regards

8/10 - 좋아요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Review
Nice stay friendly helpful staff..
2023년 11월에 2박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very upmarket for the price. Clean and comfortable.
2023년 11월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

10/10 - 훌륭해요

Callum

2023년 10월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

8/10 - 좋아요

Judith

좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The price is what I liked. Being able to add on swim, dinner etc. I assume that the state of the hotel reflects the price? It’s obviously in need of a facelift. The staff were lovely and friendly and that made it a good stay!
2023년 10월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

4/10 - 별로예요

Karen

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room needs updating especially bathroom. The receptionist checked us in but gave no information of facilities, times for meals etc. Also failed to inform us that the restaurant was fully booked for evening meal. We went for our evening meal waited to be seated by member of staff as notice requested (why is that notice there), to be told they were full with functions, go to bar area!!! We asked bar person if they were putting England game on TV response, don’t know… if there’s BT games on we’ll see…. WHAT KIND OF ANSWER IS THAT!!! Very poor and rude customer service.
2023년 10월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we apologise for any inconvenience caused on this occasion, we do hope you will come back again, we will also offer you free parking and leisure by way of an apology, please mention my name.MarieReception supervisor

10/10 - 훌륭해요

Charlie

2023년 9월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

10/10 - 훌륭해요

Vincent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only stayed one night but everything was fine, comfortable bed, friendly ,helpful staff and the breakfast was one of the best we have had in a hotel.
2023년 9월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel
Lovely hotel and spa . Downside had to pay to park car in their car park .
2023년 10월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2023년 10월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

2/10 - 너무 별로예요

Ahad

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we do hope you come again soon.

10/10 - 훌륭해요

Andy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short pleasant stay at a fine hotel
I've stayed at this hotel on more than one occasion. I enjoyed the location cleanliness and the warm welcome from the staff. It was peaceful and very relaxing. The rooms are very spacious with a very comfortable bed. I will be staying again in the near future.
2023년 10월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

8/10 - 좋아요

Jed 님, Thorpe Willoughby

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very large rooms
2023년 9월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff at the hotel were really friendy and welcoming. The Bar food and drinks where really good value for money. The rooms was comfortable and had everything you needed but i rhink could have had a deeper clean. The windows were alittle grubby. But for what i paid it was good. I would stay again.
2023년 10월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

4/10 - 별로예요

Gary

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I worked on this hotel when it was being built in the late 80's. It was then called the Bromsgrove Hilton, worthy of the Hilton name as a prodigious hotel of top quality. I was expecting similar quality when we stayed there for a long weekend recently. How wrong we were and very disappointed to see how neglected the hotel had become with weeds growing around the gardens, dirty windows, loose toilet seat that wanted to turn 180 degrees every time you sat on it, exposed electric cables, cob webs, the list goes on. Additional charges of £5 per night to park and £7 for wifi again reaffirmed how out of touch the Britannia group are with their pricing. Forgot to mention that there were asylum seekers staying at the hotel, with no mention of this at the time of booking, again confirmed that I won't be staying here again.
2023년 10월에 3박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we are sorry you didn't enjoy your experience with us, as an apology, if you decide to come back, we can offer you free car parking and leisure facilities, please mention my name.Marie,Reception Supervisor.

2/10 - 너무 별로예요

Jennie

가족 여행
I could not believe the attitude of other people staying in this property. There were people there with dangerous looking dogs and so many people roaming the corridors in the early hours of the morning talking at the top of their voices despite a sign asking for respect from 10pm to 7am so other guests could sleep. The worst thing was the people in the room next door who were shouting most of the evening and by 2.40am I could take no more and went to the reception to ask if someone could speak to them to ask them to be quiet. A person was sent to the door which was opened and a lengthy conversation continued where the employee was wonderful but the neighbour was argumentative and rude. I eventually got to bed at 3.30 My elderly mother (94) was quite upset. Reception were very apologetic and they knew the person involved which made me wonder if the hotel was used for accommodating difficult people? I was very happy to leave the hotel in the morning and will not be returning.
2023년 10월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Good morning, We are extremely sorry for the bad experience you had whilst staying with us, Unfortunately we do on occasion have difficult guests that have no respect for others and we do try our hardest to make sure they behave, I can assure you that the guest in question was evicted from the hotel and will not be returning, we do hope you will give us another go, we can offer you free parking and free leisure facilities on your next visit, please ask for myself.Marie Reception supervisor

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

10/10 - 훌륭해요

D

2023년 10월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

10/10 - 훌륭해요

SANDRA

좋아요: 청결 상태, 직원 및 서비스
Good
2023년 10월에 2박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

4/10 - 별로예요

Karl

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful
Room next to the bar noisy til very late, no hot water, dirty room furniture not wiped, Entered room all lights on including the tv, and £5 a night to park, plus charging for using the Wi-Fi
2023년 10월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

8/10 - 좋아요

Steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

8/10 - 좋아요

Jack

2023년 9월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 11일
Thank you for your feedback, we hope to see you again soon.

8/10 - 좋아요

george

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice 4 day stay as a party of 3 couples The food was excellent and bar well priced The staff were very attentive friendly and helpful On the down side we found the pool and gym was open to the public and was generally busy and there was a parking charge which we had waived when we objected The rooms where still locked in covid status and had to request cleaning and replacement towels tea coffee etc they tell they are addressing these points We are planning another visit
2023년 9월에 4박 숙박함
답변 제공: reception 님, 2023년 11월 11일
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