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파크 플라자 델리 CBD 샤흐다라 여행 후기

4.5 out of 5
파크 플라자 델리 CBD 샤흐다라
Plot No 32, Central Business District, Near Karkardooma Court, Shahdara, New Delhi, Delhi N.C.R

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 127개 이용 후기 중 41개" "
평점 8 - 좋아요. 127개 이용 후기 중 36개" "
평점 6 - 괜찮아요. 127개 이용 후기 중 24개" "
평점 4 - 별로예요. 127개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 127개 이용 후기 중 16개" "

7.8/10

청결 상태

7.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Subhash

Average
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Rahul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Grt
Grt experience specially helpful by dileep on receptionist who always for u
2023년 12월에 1박 숙박함
답변 제공: Park Plaza Delhi CBD Shahdara 님, 2023년 12월 13일
Dear Rahul,Thank you for your wonderful feedback! We greatly appreciate your kind words about our team member, Dileep. We are glad that he provided you with helpful assistance during your stay. We hope to have the pleasure of serving you again in the future.Thanks & RegardsTeam Park Plaza

8/10 - 좋아요

Smita

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel experience was very good. The approach road just outside the hotel is a bit unclean and needs care as you can lots of stray dogs around. Inside the hotel the service and rooms was very good.
2023년 11월에 1박 숙박함
답변 제공: Park Plaza Delhi CBD Shahdara 님, 2023년 12월 13일
Dear Smita,Thank you for your positive feedback! We're glad to hear that you had a good experience with our hotel. We appreciate your concern about the approach road outside and assure you that we are working on maintaining cleanliness in that area. We hope to welcome you back soon for another excellent stay!Thanks & RegardsTeam Park Plaza

10/10 - 훌륭해요

Pradeep 님, Darien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a very clean and nice property with great service and decent breakfast
2023년 11월에 3박 숙박함
답변 제공: Park Plaza Delhi CBD Shahdara 님, 2023년 11월 29일
Dear Pradeep,Thank you so much for your kind words! We're happy to hear that you had a pleasant stay with us at Park Plaza CBD Shahdara Delhi. Our team works hard to provide exceptional service and a delightful breakfast experience. We appreciate your feedback and hope to welcome you back soon!Thanks & RegardsTeam Park Plaza

10/10 - 훌륭해요

Chris

2023년 10월에 1박 숙박함
답변 제공: Park Plaza Delhi CBD Shahdara 님, 2023년 11월 11일
Your valuable feedback is always important for us. We're here to ensure every visit is truly unforgettable.

10/10 - 훌륭해요

Jayant

2023년 11월에 1박 숙박함
답변 제공: Park Plaza Delhi CBD Shahdara 님, 2023년 11월 29일
Your valuable feedback is always important for us. We're here to ensure every visit is truly unforgettable.

10/10 - 훌륭해요

Rahul

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Park Plaza Delhi CBD Shahdara 님, 2023년 12월 23일
Dear Rahul Thank you so much for taking the time and rating us based on your experience. we look forward to the pleasure of welcoming you back.Thank youTeam Park plaza

10/10 - 훌륭해요

Rahul

2023년 6월에 1박 숙박함
답변 제공: Park Plaza Delhi CBD Shahdara 님, 2023년 12월 23일
Dear Rahul Thank you so much for taking the time and rating us based on your experience. we look forward to the pleasure of welcoming you back.Thank youTeam Park plaza

10/10 - 훌륭해요

Rahul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Park Plaza Delhi CBD Shahdara 님, 2023년 12월 23일
Dear Rahul Thank you so much for taking the time and rating us based on your experience. we look forward to the pleasure of welcoming you back.Thank youTeam Park plaza

10/10 - 훌륭해요

Harrison Morgan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like everything
2023년 4월에 2박 숙박함
답변 제공: Park Plaza Delhi CBD Shahdara 님, 2023년 12월 26일
Dear Harrison Morgan Thank you so much for taking the time and rating us based on your experience.We look forward to the pleasure of welcoming you back.Thanking you,Team Park plaza

10/10 - 훌륭해요

Fuhua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful hotel,clean ,big and with very good price
2023년 3월에 1박 숙박함
답변 제공: Park Plaza Delhi CBD Shahdara 님, 2023년 12월 26일
Dear Fuhua Thank you so much for taking the time and rating us based on your experience.We look forward to the pleasure of welcoming you back.Thanking you,Team Park plaza

2/10 - 너무 별로예요

Ravi

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Think againa, look for alternate. Not worth.
Check-in: Unruly, Unprofessional staff, kept us waiting as the Hotel front desk is not even inclined to overcome their interpersonnel issues. Fingers crossed for the family stay I booked with the property. Buffett: Not worth a penny. Food quality was below average. Long wait as the hotel could not even handle a small group and simole requests, let alone the tush hour. Mosy of the staff seem not even interested to entertain a few simple requests. Checkout: System was down for morenthan a day and had to bear the brunt of disreslectful staff.
2023년 2월에 1박 숙박함

8/10 - 좋아요

pratheek

좋아요: 청결 상태, 직원 및 서비스
2023년 2월에 3박 숙박함
답변 제공: Park Plaza Delhi CBD Shahdara 님, 2023년 12월 23일
Dear Pratheek Thank you so much for taking the time and rating us based on your experience. We look forward to the pleasure of welcoming you back.Thank youTeam Park plaza

2/10 - 너무 별로예요

Sukhjeet 님, Uniondale

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don't waste time and money staying at this place, most rude and cocky staff and management. They have ruined the standard of Park Plaza chain. Also bathroom has mold and rooms stink, tools are old and dirty. Cups and plates are chipped . Can't bring anything management attention because they have their head's in the cloud. HORRIBLE IN ALL STANDARDS.
답변 제공: Park Plaza Delhi CBD Shahdara 님, 2023년 12월 26일
Dear Sukhjeet,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We take your concerns very seriously and will address them with our team to ensure a better experience in the future. We appreciate your candid feedback and hope to have the opportunity to serve you again.Thanks & RegardsTeam Park Plaza

6/10 - 괜찮아요

Rajesh

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a value for money.
The hotel is not worth a 5 star category. The breakfast spread was too little for a 5 star category hotel. Overall not a value for money. The hotel also lacked in hospitality of its staff.
2023년 1월에 1박 숙박함
답변 제공: Park Plaza Delhi CBD Shahdara 님, 2023년 12월 23일
Dear Rajesh,Thank you for sharing your feedback with us. We apologize if your experience at our hotel did not meet your expectations. We understand your concerns regarding the breakfast spread and hospitality of our staff. We will definitely take your feedback on board and work towards improving these areas. We appreciate your valuable input and hope to have the opportunity to better serve you in the future.Thanks & RegardsTeam Park Plaza

8/10 - 좋아요

Amit

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel Manager Pankaj and Restaurant Asst. Manager Yogesh are ready to help the guests when required. All staff members are friendly and supportive. They understand the concerns and work to resolve them in a timely manner. I have stayed at the Park Plaza and will stay again when I visit Delhi, India.
2022년 11월에 10박 숙박함

10/10 - 훌륭해요

Marcelino

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함

2/10 - 너무 별로예요

Avinash

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed at various hotels all through out the world. This is by far the most unpleasant experience I've ever had. The policy of this hotel is very weird. The staff are not cooperative. Not that it is a big amount but this is the only place that charges for a bucket of ice. They have a weird one key policy even if you have multiple people checking into the room. So only once key? Total inconvenience. The manager was not catering to the requests, just standing there and explaining their policy with a smile. I will never be booking another stay at this place. This is the first time I am writing a negative review about a place ever.
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Aman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great and the rooms were clean and cool. Nice property.
2022년 4월에 3박 숙박함
답변 제공: Amit 님, 2022년 8월 10일
Dear Mr Aman, Thank you so much for taking the time and sharing your experience on Expedia. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal

10/10 - 훌륭해요

Marcelino

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
excelente hotel is far the some place is good because ,is clean all very good service, and sleeping good nice like
2022년 4월에 3박 숙박함
답변 제공: Amit 님, 2022년 8월 10일
Dear Maecelino, Thank you so much for taking the time and sharing your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal

4/10 - 별로예요

Navdeep

2022년 2월에 4박 숙박함

2/10 - 너무 별로예요

Siddharth

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay only if you want to be treated like common thieves and criminals. This is perhaps due to the fact that this hotel is situated bang in the middle of the courts and they have a lot of people of dubious distinctions staying with them. Still, the following are unacceptable: - Untrained, Rude and unprofessional staff - Filthy and smelly rooms - Very poor breakfast selection
2021년 12월에 1박 숙박함

6/10 - 괜찮아요

Surender Kumar

2021년 8월에 1박 숙박함
답변 제공: Amit 님, 2022년 8월 10일
Dear Mr Surender, Thank you so much for taking the time and rating us based on your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal General Manager

2/10 - 너무 별로예요

Manisha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The check-in time is 2 pm which means the room should be ready by then. My Fiancé was coming from USA and I called at the reception in the day time to tell them that we might check in around midnight. I was assured that there will not be any problem in late check-in. As expected we arrived at the hotel at midnight and to our surprise we were told that our room is not ready as it was given to another guest on day basis. He also said that that’s how it works and if a room is available only then it will be made ready for check-in when you come in and it doesn’t matter if you have any advance booking. When we asked for their manager he said you can cancel the room if you want. Since it was too late and we had no other option, we waited for an hour to get the room ready and finally were able to get in the room around 1:00 am. After 36 hours of long journey this is what my Fiancé had to face. This is the worst experience we ever had in any of the hotel around the world. Will never book here again and will never suggest anyone else too.
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

Jeyakumar kp

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A home away
2021년 4월에 4박 숙박함
답변 제공: Amit 님, 2022년 8월 10일
Dear Jayakumar, Thank you so much for taking the time and sharing your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 3월에 2박 숙박함

2/10 - 너무 별로예요

Raj

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Run
You will regret staying here. Poor facility and smelly rooms. Very shady environment. I will be happy to speak with the owners if they want to know the gory details. Stay away from this property.
2021년 3월에 1박 숙박함

10/10 - 훌륭해요

Naveen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peaceful and quite
No Heating provided in the rooms during winters. Also being a 4.5 star hotel, it still does not have microwave available in the room or lobby. Rest all is good.
2020년 12월에 4박 숙박함

10/10 - 훌륭해요

Nathalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Un bon rapport qualité prix
C'est la 2ieme fois que nous y sejournons et nous avons encore aimés notre séjour! La chambre était plus petite mais agréable. Un gros merci a Gundeep qui nous a aidé avec notre cellulaire! Lesclits sont un peu mous! Le déjeuner tres bon et la piscine appréciable dans une ville comme Delhi, je m'y suis baigné cette fois l'eau était fraîche mais bonne!
2020년 2월에 2박 숙박함

6/10 - 괜찮아요

Nicolas

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Comme si comme ça .
2020년 2월에 3박 숙박함

10/10 - 훌륭해요

Nathalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Merveilleux hôtel
Nous avons beaucoup aimé cet hôtel, le personnel est vraiment serviable et gentils, tout était vraiment confortable, c'etait notre havre de paix. Le métro est a environ 20 minutes de marche. Le seul point négatif c'est qu'il faisait froid au resto du déjeuner et le prix du déjeuner un peu chère! Nous recommandons cet hôtel!
2020년 1월에 9박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함
답변 제공: Amit 님, 2022년 8월 10일
Dear Guest, Thank you so much for taking the time and rating us based on your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal General Manager

6/10 - 괜찮아요

Aparna

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
2019년 11월에 2박 숙박함

4/10 - 별로예요

ashish

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Customer service needs improvement
The service in the restaurant by the lobby is terrible. Anything i had to order was always wrong despite multiple clarifications. One evening we ordered drinks, 4 gin and tonics. It came out as 2 normal gins and one double gin so only 3 glasses. There were only a couple of people working there who were in any way good at their job: a manager and one other guy who’s name I never got. The door men were excellent. Very attentive and welcoming.
2019년 10월에 14박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 3박 숙박함
답변 제공: Amit 님, 2022년 8월 10일
Dear Guest, Thank you so much for taking the time and rating us based on your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal General Manager

8/10 - 좋아요

tomofumi

ホテル自体は良いですが街中のホテルの方がいいと思います
周りは何もありません。ショッピングモールがあると書いてありましたがご飯食べるところはファーストフードかベジタリアン向けのものだけ。周りは草むらだらけで歩きは夜は怖いです。タクシーを使いましょう
2019년 11월에 2박 숙박함
답변 제공: Park Plaza Delhi CBD Shahdara 님, 2023년 12월 23일
Dear Guest,Thank you so much for taking the time and sharing your experience. We look forward to welcoming you back again soon to Park Plaza Delhi. Thanking you, Team Park Plaza

10/10 - 훌륭해요

실제 이용하신 고객

2019년 10월에 1박 숙박함
답변 제공: Amit 님, 2022년 8월 10일
Dear Guest, Thank you so much for taking the time and rating us based on your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal General Manager

8/10 - 좋아요

Claire

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 5박 숙박함
답변 제공: Amit 님, 2022년 8월 10일
Dear Guest, Thank you so much for taking the time and rating us based on your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 2박 숙박함
답변 제공: Amit 님, 2022년 8월 10일
Dear Guest, Thank you so much for taking the time and rating us based on your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal General Manager

2/10 - 너무 별로예요

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연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They serve fungus food to my son. I have a pic. And after that they are very rude.
2019년 3월에 5박 숙박함
답변 제공: fom 님, 2019년 5월 12일
Dear Guest, Greetings from Park Plaza New Delhi ! We would like to thank you for taking out time to share the feedback of your stay with us. Our team at Park Plaza continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing excellent hospitality. We are disheartened that we could not live up to your expectations and sincerely regret the inconvenience caused to you. Kindly be assured that your concerns have been taken up with utmost seriousness with the respective teams and we shall certainly take corrective measures in an attempt to further refine our services. We shall also look into your feedback regarding the behaviour of our staff and sensitize them in handling guest requests in a more effective manner. We hope that you give us another chance to serve you again. Apologies once again for the inconvenience.

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Il personale!!excelente !!! ! Non hanno un buon caffè, expresso, italiano magari . Cibo tipo italiano !!!
2019년 3월에 8박 숙박함
답변 제공: fom 님, 2019년 5월 12일
Dear Guest , Greetings from Park Plaza New Delhi ! Thank You for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests a great experience and appreciation from guests further encourages us in our quest of providing excellent hospitality. We are glad that you enjoyed our services and offerings which have been specially crafted for discerning guests like yourself. We have made a note of your feedback and shall positively look into the same in an attempt to further refine our offerings. Your kind appreciation of our associates motivates us even further. Please be assured that I would personally convey your message to the team. We look forward to welcoming you again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 2월에 2박 숙박함
답변 제공: Amit 님, 2022년 8월 10일
Dear Guest, Thank you so much for taking the time and rating us based on your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal General Manager

10/10 - 훌륭해요

ALEXANDER

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in a new area, not fully developed. It is quiet but that also means that it is dark and isolated around there at night. The service is excellent and the staff are superb. The property have few rules. 1. Visitors are not allowed in guest rooms 2. Residents of Delhi can't stay there 3.No do not disturb sign on doors 4.Complimentary Tea and coffee is provided but no creamer. You have to call for fresh milk. The hotel is good value for money.
2019년 2월에 2박 숙박함

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 2월에 10박 숙박함
답변 제공: Amit 님, 2022년 8월 10일
Dear Guest, Thank you so much for taking the time and sharing your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal

6/10 - 괜찮아요

Smith 님, England

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
This is a 3* hotel by British standards. Cons: Terrible smell when air con is on - the filters may need changing. Room constantly smells dusty and unfresh - each breath in just stinks. Dust and dirt on every surface - used my own antibacterial wipes from UK to clean the shelves Floor rug full of dust - not vacuumed or taken out to be aired and beaten in probably years. Husband complained that it made him feel itchy - as though he was bitten when we walked on it. Toilet had fresh urine sitting at the bottom of the toilet lid. The cleaners are simply not scrubbing, dusting, vaccuming and bleaching the rooms to a good standard. Can’t see out the window due to condensation. WiFi connection is weak in the room. Hotel is at least 1.5hrs drive from airport to a small, non-touristy little town. There’s a shopping mall approx 10min walk with some restaurant but there’s no other places locally to walk to. Mosque speakers very loud during daytime. Pros: Hotel staff were all very nice and accommodating with regards to early check-in, places to eat and helping with taxis. Fridge in room which had bottled water and snacks (have to pay a 2000rs deposit for it on arrival) Shower was good and water was warm. Gave us complimentary shower gel, body lotion and shampoo of quality The hotel itself looks nice and presentable Beds are comfortable If the standards on room cleaning was up to par, it would have been a quality 4* hotel experience.
2019년 2월에 1박 숙박함

6/10 - 괜찮아요

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단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The staff weren’t very attentive to our needs. Requests at the restaurant were forgotten. They seem to be overworked (15 hour day) This was reflected in the way they serve. I can’t really blame them. The check in staff were slow.
2019년 2월에 4박 숙박함

4/10 - 별로예요

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단체 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Front office staff was so rude , specially the HOD of front office
2019년 2월에 1박 숙박함

8/10 - 좋아요

Rajeev

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is in the middle of nowhere and the taxi drivers find it difficult. There is nothing in the vicinity and you are confined to the hotel for everything
2019년 1월에 2박 숙박함
답변 제공: Park Plaza Delhi CBD Shahdara 님, 2023년 12월 13일
Dear Rajeev,Thank you for sharing your feedback with us. We apologize if the location of our hotel did not meet your expectations. We understand that it can be challenging for taxi drivers to find us at times. We will make sure to share this information with our team, so that they can provide clearer directions to the hotel. Regarding the availability of amenities in the vicinity, we apologize for any inconvenience caused. We continuously strive to improve our services and will consider your feedback while making future enhancements. We appreciate your patronage and hope to welcome you back for a better experience.Thanks & RegardsTeam Park Plaza