조감도

캐스케이드 웰니스 리조트 여행 후기

5 out of 5
캐스케이드 웰니스 리조트
Rua das Ilhas, Lagos, Algarve

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 760개 이용 후기 중 544개" "
평점 8 - 좋아요. 760개 이용 후기 중 153개" "
평점 6 - 괜찮아요. 760개 이용 후기 중 39개" "
평점 4 - 별로예요. 760개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 760개 이용 후기 중 8개" "

9.6/10

청결 상태

9.0/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Hugo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was well manicured, perfect location for walking the boardwalk. Close to old town
2024년 4월에 2박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 4월 17일
Dear Mr. Hugo, We would like to thank you for choosing Cascade Wellness Resort to be a part of your recent stay in Lagos. It is truly rewarding to receive positive feedback and we are delighted to know that you enjoyed our location and facilities and that we were able to make your stay memorable. Looking forward to welcome you soon. Kind regards, Silvana Pombo General Manager

4/10 - 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
came here during offseason - its very difficult to find the amenities and you have to walk very very far to find anything and the signs are all wrong. We followed a sign that ended up taking us to parking lot and had I not held the door we would've been locked out with no service or a way to get back in. Overall, the staff was ok when we checked in and just demanded our passports right away. She literally said who are you? instead of Hello, how was your flight. It was also far away from everything. Next time I would just do another hotel closer to the beaches and the old town. It felt like a 3 star hotel and not a 5 star hotel
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort in an amazing location with beautiful views. About a 30 min walk from Lagos old city but worth it for the views and amenities.
2024년 4월에 3박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 4월 13일
Dear Mr. Matthew,We would like to thank you for choosing Cascade Wellness Resort for your recent stay in Lagos.Thank you for taking the time to share your sincere feedback as we strive to provide a memorable experience, as guest satisfaction is our utmost priority. It is very rewarding for the team to know that we delivered such a memorable experience.Looking forward to welcome you back soon.Kind Regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous resort, right along the water with gorgeous views of the cliffs. We had a problem with the hot water in the first unit we were in. But the staff was very attentive and helped us immediately find another apartment and move all of our stuff over to the new location. I was very impressed with their professionalism. The restaurants on site are great options if you don't feel like venturing into Lagos. Very happy with our stay here.
2024년 3월에 2박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 3월 30일
Dear Mr. Christopher,On behalf of our entire team, we would like to thank you for sharing your experience with us and other travellers.As we work daily to achieve excellence in our services and to provide unique and unforgettable moments to our guests, it is rewarding to learn that you enjoyed your stay and that our team’s professionalism and attention contributed for your positive experience.We are looking forward to welcome you again soon at Cascade Wellness Resort.Kind regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Jeremy

2024년 3월에 3박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 4월 9일
Dear Mr. Jeremy,We would like to thank you for choosing Cascade Wellness Resort for your recent stay in Lagos.Thank you for taking the time to share your sincere feedback as we strive to provide a memorable experience, as guest satisfaction is our utmost priority. It is very rewarding for the team to know that we delivered such a memorable experience.Looking forward to welcome you back soon. Kind Regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Rudolph 님, Charleston

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I highly recommend this property. Amazing service. Great spa. AND wonderful trails to explore the cliffs that this property sits on. No need to gi anywhere for food unless u want to explore Lagos more. They have three restaurants on site and there’s a huge breakfast buffet with made to order omelettes. and pancakes. Two pools: one heated and one not. Overall, the service level is what impressed me the most. Highly recommend.
2024년 3월에 4박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 3월 18일
Dear Mr. Rudolph,We would like to thank you for choosing Cascade Wellness Resort for your recent stay in Lagos.Thank you for taking the time to share your sincere feedback as we strive to provide a memorable experience, as guest satisfaction is our utmost priority. It is very rewarding for the team to know that we delivered such a memorable experience.Looking forward to welcome you back soon.Kind Regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Zairen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 3월 17일
Dear Mr. Zairen,Thank you for choosing Cascade Wellness Resort to be a part of your recent stay in Lagos and for taking the time to share your sincere feedback with us.We are delighted to read that we were able to make your stay with us memorable and it is truly rewarding to know that you enjoyed our services and facilities.Looking forward to welcoming you back soon.Kind Regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Donald 님, Miller Lake

2024년 2월에 7박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 3월 28일
Dear Mr. Donald,Thank you for choosing the Cascade Wellness Resort for your holidays in Lagos. It makes us truly happy to learn that you enjoyed your stay with us and that we were able to provide a memorable experience. Looking forward to welcoming you in the future.Best Regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Kristin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stunning property with lots of amenities. Steps from ponta da piedade. Beautiful views. A mile from center of Lagos.
2024년 2월에 3박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 2월 29일
Dear Mrs. KristinThank you for choosing Cascade Wellness Resort to be a part of your recent stay in Lagos. We are delighted to know that you enjoyed your stay with us and that we were able to provide you with a memorable experience.Last but not the least, we hope to welcome you in the near future.Kind Regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Ida

2024년 1월에 6박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 2월 24일
Dear Mrs. IdaThank you for choosing Cascade Wellness Resort for your recent stay in Lagos. We are delighted to know that you enjoyed your stay with us and that we were able to provide you with a memorable experience.Last but not the least, we hope to welcome you in the near future.Kind Regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Monica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, peaceful, and beautiful.
2024년 2월에 2박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 2월 4일
Dear Mrs. Monica,Thank you for staying with us at Cascade Wellness Resort and for leaving a wonderful review.We are truly delighted to learn that you found our Resort to be clean, peaceful, beautiful, and that you enjoyed your stay with us, as our mission is to provide unforgettable moments to our guests.It will be a pleasure to welcome you again in the future.Best regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Francisco

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 1월에 13박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 2월 4일
Estimado Sr. Francisco Silva,Desde já gradecemos a sua preferência no Cascade Wellness Resort e gostaríamos de lhe agradecer por ter partilhado a sua experiência connosco.É verdadeiramente gratificante receber um feedback positivo. Esperamos ter a oportunidade de o receber de novo. Melhores cumprimentos,

10/10 - 훌륭해요

vincent

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful resort and the staff is exceptional. Our room was very large, clean, and comfortable and our balcony had an amazing view! The entire staff at the gastropub were excellent and the food and beverages outstanding!!
2024년 1월에 3박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 1월 17일
Dear Mr. Vincent,The Cascade Wellness Resort is delighted to know that you enjoyed your stay with us and that we were able to make your experience memorable. We are looking forward to welcome you in the near future.Kind regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Julius von

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 1월 9일
Dear Mr. Julius,The Cascade Wellness Resort would like to thank you for your preference and for your review.It is truly rewarding to receive positive feedback.We are looking forward to your next visit.Kind regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Denis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A due passi da Punta de Piedade
Bella struttura a due passi dal mare . Appartamenti ampi e ben accessoriati . Colazione eccellente. Direttamente dall'hotel si giunge a piedi a Punta de Piedade : da non perdere
2023년 12월에 2박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 1월 9일
Dear Mr. Denis,The Cascade Wellness Resort Team would like to thank you for selecting us for your holidays in Lagos.We are truly happy to learn that you enjoyed your stay in our apartments, as we aim to create the best experience to our guests.We are looking forward to seeing you very soon at the Cascade Wellness Resort.Best regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

IVAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
Amazing. The apartment was as comfortable as we could only wish - the kitchen, the dining area and the bedroom of course; so calm and cosy - can’t wish more. Highly recommend.
2023년 12월에 7박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 1월 9일
Dear Mr. Ivan,Thank you for staying with us at Cascade Wellness Resort and for leaving a wonderful review score.It makes us truly happy that your stay at our apartments met you best expectations.Your comments were much appreciated, and they will be shared within the team.Looking forward to your next visit.Best regards,Silvana PomboGeneral Manager

8/10 - 좋아요

Robin Ilmari

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Big basic apartments and beautiful beach nearby
We stayed in the apartments which could be older than the actual hotel rooms. The room was big but very basic so 5 stars are more about the services that the resort provides (spa, gym, golf, tennis) and not the luxurious accommodation. We had a car so it was easy to reach but it is 30 min walk from Lagos-center so if you don’t have a car, you need a to prepare to walk to get to the restaurants etc. I would imagine this would be a perfect spot for families and groups. The trails and the beach nearby are soooo beautiful!
2023년 12월에 4박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 1월 9일
Dear Mr. Robin Ilmari,Firstly, we would like to thank you for choosing the Cascade Wellness Resort for your recent stay in Lagos and for taking the time to share your thoughts with us.We are truly happy to learn that you enjoyed your visit, although we regret that it did not fully meet your expectations.We apologise for any inconvenience.Thank you for your kind words about our services.We hope we have the opportunity to welcome you back in the future. Kind Regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Jaime

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Silvana Pombo Diretora Geral 님, 2024년 1월 9일
Caro Sr. Jaime,É com imenso prazer que sabemos que as suas expectativas foram alcançadas e que pode desfrutar de uma estadia agradável.A satisfação da vossa estadia e a qualidade da experiência é a razão do nosso trabalho.Esperamos ter o gosto de o rever brevemente.Com os melhores cumprimentos,Silvana PomboDirectora Geral

8/10 - 좋아요

Hendrik

2023년 12월에 4박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 1월 9일
Dear Mr. Hendrik,Thank you for choosing the Cascade Wellness Resort for your holidays.It makes us truly happy to learn that you enjoyed your visit.Looking forward to welcoming you again.Best Regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Maria

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2024년 1월 16일
Dear Mrs. Maria,On behalf of the entire team at Cascade Wellness Resort, we would like to thank you for sharing your experience with us.It is truly rewarding to receive positive feedback.Our team is looking forward to hosting your holidays again soon.Best regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Jacob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Silvana Pombo General Manager 님, 2024년 2월 6일
Dear Mr. Jacob Shaw,Thank you for choosing Cascade Wellness Resort for your stay in Lagos and for taking the time to share your feedback with us.It is very rewarding for the team to know that we delivered such a memorable experience.Looking forward to welcome you back in our Resort!Kind Regards,Silvana PomboGeneral Manager

8/10 - 좋아요

watcharobon 님, Orinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was lovely with great food and wonderful service. Hotel site is great for a beautiful hike or bike around. Small improvements on gym facilities (no wifi, needs more equipments, update equipments , spa pool should be heated as mentioned by staff) would make it perfect. We would return next time when we visit Lagos.
2023년 11월에 3박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 12월 7일
Dear Mrs. Watcharobon,Thank you for sharing your thoughts regarding your recent stay at the Cascade Wellness Resort!We are pleased to read your kind words regarding the food and the service in our resort.Your feedback is very important to us and it will shared within our team as we aim to improve our services everyday.We look forward to welcome you back soon.Kind regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Xiaolong

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Apartment can use a recycle bin.
2023년 11월에 3박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 11월 30일
Dear Mr. Xiaolong,Thank you for choosing the Cascade Wellness Resort and for taking the time to give us your feedback following your stay with us.We are pleased to read that you enjoyed your stay with us, although we regret to learn that some aspects did not meet your best expectations.Your comments are essential for the continuous optimization of our service levels, and we will definitely take them into consideration.Your feedback will be shared within the Team. It will definitely be a true pleasure to welcome you once again.Kind regards, Silvana PomboGeneral Manager

10/10 - 훌륭해요

Tatyana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place
2023년 11월에 4박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 11월 13일
Dear Mrs. Tatyana,Thank you for your visit to Cascade Wellness Resort and for providing your feedback.Your experience is truly important to us, and we are very happy that you enjoyed your stay and that you found our Resort beautiful.We are looking forward to welcoming you again soon.Kind regards,Silvana PomboGeneral Manager

8/10 - 좋아요

Pavani 님, Yorktown Hgts

2023년 11월에 3박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 12월 7일
Dear Mrs. Pavani,Thank you for choosing Cascade Resort for your recent stay in Lagos!Your feedback is very important to us, as we strive our utmost to improve our services every day.We look forward to welcoming you back soon!Kind regards,Silvana PomboGeneral Manager

6/10 - 괜찮아요

Karin

좋아요: 청결 상태, 직원 및 서비스
It's rated as a 5 star hotel but it felt like a 3-4 star hotel - the facilities are a bit run down pool towels needs an upgrade - in general the property needs an upgrade.
2023년 11월에 4박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 11월 11일
Dear Mrs. Karin,On behalf of the entire Cascade Wellness Resort Team, we would like to thank you for choosing us for your stay in Lagos and for taking the time to provide your feedback.Although our facilities did not meet your best expectations, and for that we offer our apologies, we do hope our team’s hospitality helped in making your stay a memorable one.Your feedback will be shared within our team in order to continuously improve our facilities as well as our guests’ experience.We hope to have the opportunity of welcoming you again in the future.Kind regards,Silvana PomboGeneral Manager

4/10 - 별로예요

Richard J.

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Nice property, bad front desk
Beautiful property with direct access to cliff walk. Front desk staff dress nicely but that's about it. Poorly trained. We asked for dinner reservations but they didn't make them. We were there three nights and air conditioning never worked. When we told the manager, there was no apology, no offer, just noted the problem "for the next guests." Loved the property, front desk was unhelpful.
2023년 10월에 3박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 11월 12일
Dear Mr. Richard,Thank you for choosing Cascade Wellness Resort and for taking the time to share your feedback with us. It makes us truly happy to hear how much you enjoyed our beautiful property and the direct access to the cliffs.Regarding the situations that led down your experience, we truly apologise for any inconvenience caused and we assure you that this does not reflect our service standards.Your comments are important to us, and we are thankful that you shared it with us.We also assure that our staff continuously works on constant growth of our quality of service, for that we will take your comments into consideration and share the information with our entire team.We hope to have the pleasure of welcoming you back to provide you with the experience you deserve.Kind regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

ilean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 11월 2일
Dear Guest,It was a pleasure to welcome you at Cascade Wellness Resort.Thank you for taking the time to share your feedback, it is very important to us as we aim to increase guest satisfaction.It will be a true pleasure to welcome you back in the future! Kind regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Effie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic hotel! Breakfast buffet was amazing, room was beautiful with a very comfortable bed, and the location was perfect! Walking distance to multi cliffs - literally right in your backyard. Staff was amazing. A special thank you to Irina at the front desk and all the staff. If you are deciding on which hotel to stay in. This one is it!! You won’t regret it.
2023년 10월에 3박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 27일
Dear Guest,Thank you for sharing your thoughts regarding your recent stay at the Cascade Wellness Resort!All feedback is important to us, as we strive our utmost to improve our service every day.We are pleased to read your kind words on our staff and services at the Cascade Wellness Resort.We look forward to welcoming you back soon!Kind regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Lenore

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was convenient for all the cliffs. Easy to get to many places. Excellent facilities and staff is amazing. A special thank you to Irina!
2023년 10월에 3박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 27일
Dear Guest,Thank you for your preference in Cascade Wellness Resort, it was a real pleasure to have you with us.It is truly rewarding to read that you enjoyed our beautiful Resort and privilege location.Thank you very much for your kind words about our team.Our staff strives their utmost every day to provide the best experience for our guests.It will definitively be a true pleasure to welcome you back in a near future!Kind regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Jocelyn Yan-Tung

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel! We had a great time as Cascade Wellness Resort! The highlight is the main pool and surrounding gardens which was so clean and beautiful. The breakfast included lots of options and the staff were friendly. The hotel rooms were very large and spacious and even includes a huge balcony. The view was not that great as the property is not actually located near the sea but quite far from it though it is walking distance from Algarve’s most famous beaches and rock formations!
2023년 10월에 2박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 18일
Dear Mrs. Jocelyn Yan-Tung,Thank you so much for taking the time to leave this wonderful review following your recent stay at Cascade Wellness Resort. Our team is very happy to hear that you enjoyed your time with us and that the main pool and gardens were a highlight for you.We are also delighted that you found the breakfast options to your liking and that our staff were friendly and accommodating throughout your stay. As our team strives every day to provide excellence in service to our guests, it is for us a great pleasure learning that you enjoyed our staff and facilities.We hope to have the pleasure of welcoming you back to our resort in the future.Kind regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Alfonso

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic place. Highly recommend for relaxation. It is not cheap at all… but with a good budget you’ll be ok.
2023년 10월에 2박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 15일
Dear Mr. Alfonso,Thank you for taking the time to share with other travellers this review, regarding your stay at Cascade Wellness Resort.We are absolutely delighted to read that you enjoyed your stay and that you found our resort to be a good location for relaxation.We look forward to welcoming you back soon.Best regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Makena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 15일
Dear Mrs. Makena,The team at Cascade Wellness Resort would like to thank you for your feedback following your holidays with us.It makes us very happy that you enjoyed your experience with us.We are looking forward to welcoming you in a near future.Kind regards,Silvana PomboGeneral Manager

6/10 - 괜찮아요

Tuvia

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Over rated. Just average
Ok… nothing special. The rooms are nice, but the breakfast was just average… not good quality ingredients… felt like a production line… the staff were more interested that we exit the restaurant at 10:30 that ensure that the buffet was not bare at 10:00. Room service charges are obscene €12.5 for a coffee for one. Over-rated. Not recommended. Will not return.
2023년 10월에 2박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 13일
Dear Guest,We would to thank you for choosing the Cascade Wellness Resort for your recent stay in Lagos and for taking the time to share your thoughts with us.We are sorry to hear that your expectations were defrauded regarding our food and beverage department.Please accept our apologies for any inconvenience caused.Kindly be informed that we have taken your feedback on board in order to continuously improve the quality of our services as it is our main goal to provide memorable experiences to our guests.Looking forward to your next visit!Kind regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Jackie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was absolutely fabulous. Our sea view room had a wonderful view and it was spacious, beautifully styled and comfortable. The facilities were immaculate. We really enjoyed the main pool, which has plenty of sunbeds and the spa pool and saunas. The buffet breakfast was plentiful and delicious, bonus points for the included self-service mimosas! We ate at the gastropub both nights and really enjoyed the service and menu. I have a strict allergy and there were plenty of options and accommodations for me. The staff everywhere were friendly and welcoming. My only note would be that the pool bar service didn't meet expectations - we had our first round of drinks left on the bar for half an hour and we had to return to ask for them again, at which point they were very watered down. The second day, there was no one in the bar and I had to keep flagging down staff from the adjacent restaurant for service. We also found the quality of the pool bar drinks to be lesser than those from the Lighthouse Bar. But all in all, a minor detail for such a wonderful stay!
2023년 10월에 2박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 10일
Dear Mrs. Jackie,Thank you for taking the time to share your experience with us.Our team is pleased to hear that you enjoyed your stay in your sea view room, and that you found the double room to be spacious, well styled, and comfortable.We are also delighted that you enjoyed our pools, sauna and restaurants and we are very happy that we were able to provide you various food options with success, always taking into consideration your strict allergy.Our staff works hard to ensure our guests’ well-being and we are glad to see that you experienced a memorable stay with us. We apologize for the inconvenience at the pool bar, and we appreciate your feedback that will be addressed to our team in order to improve our services. Looking forward to welcoming you again soon.Kind regards,Silvana Pombo General Manager

8/10 - 좋아요

Patrick 님, PARRISH

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When booking my stay at Cascade I chose the one bedroom pool view with free breakfast option. When checking in I wasn't given this option. Very disappointing.
2023년 10월에 1박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 10일
Dear Mr. Patrick,We would like to thank you for sharing your sincere feedback following your stay with us, regretting that we not fully met your expectations and for that we offer you our sincere apologies. It was a pleasure to have you as our guest at Cascade Wellness Resort and we hope to have the opportunity of welcoming you back again in the future. Kind regards,Silvana PomboGeneral Manager

8/10 - 좋아요

Hayley

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
For me fell just short of a 5 star resort. Would have expected more attentive staff - they barely acknowledged us, let alone offered to help with baggage or even say hello as we walked past each day. Lovely pools and poolside areas but spa doesn’t quite live up to a ‘Turkish bath’ experience, Apartments spacious and very clean. Housekeeping do a great job! You do hear scraping of furniture from upstairs apartment and no USB charging points, so again didn’t feel quite 5 star. A very pleasant experience nonetheless.
2023년 9월에 6박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 6일
Dear Guest,Thank you for your preference in Cascade Wellness Resort, it was a real pleasure to have you with us.We are pleased to learn that you have enjoyed your stay, although we regret that it did not fully met your expectations and for that we offer you our apologies. Thank you very much for your kind words about our housekeeping.Our staff strives their utmost every day to provide the best experience for our guests.Your sincere feedback is truly important to us as it helps us to continuously improve our quality of service.We hope we have the opportunity to welcome you back in the future. Best Regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 7일
Dear Mrs. Kathryn,Thank you for sharing your review regarding your experience with us, it is always a pleasure to receive positive feedback.We are looking forward to seeing you very soon at the Cascade Wellness Resort.Kind regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was clean and comfortable. Hotel staff is attentive and professional. Lovely location.
2023년 10월에 1박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 4일
Dear Guest,We are honored that you chose us for your holidays in Lagos and that you provided your feedback following your visit.Thank you for your kind comments on our rooms, staff and location. We are very happy that you enjoyed your visit and our hospitality.It will be a true pleasure for our Team to welcome you once again in the future.Best regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Kim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location
2023년 9월에 1박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 4일
Dear Mrs. Kim,Thank you for choosing us for your holidays and for providing your feedback.We are truly happy that you enjoyed your stay and that you found our location to be beautiful.We hope that you had the opportunity of exploring the cliff area along the trails.Looking forward to welcome you back in our Resort very soon.Best regards,Silvana Pombo General Manager

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very relaxing and enjoyable stay! Special thank you to Catarina for helping us book our kayaking tour and making us feel special during our honeymoon stay! Also enjoyed the dining options and overall staff friendliness. Obrigado!
2023년 9월에 4박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 4일
Dear Mr. Stephen,Thank you very much for choosing us to celebrate such a special occasion and for taking the time to review your experience with us.It is truly rewarding to our entire team learning that we were able to make your stay so relaxing and memorable.It is always a great pleasure for us to offer unique moments to our guests, especially on such occasions.We are very happy as that you had the opportunity of exploring the Caves of Ponta da Piedade by Kayak and watching our Natural Treasures from up close.It will be a true pleasure to welcome you once again to our little paradise.Kind regards,Silvana Pombo General Manager

10/10 - 훌륭해요

negin

2023년 9월에 1박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 4일
Dear Guest,It was a pleasure to welcome you and we are delighted to learn that you have enjoyed your vacation at Cascade Wellness Resort.We all look forward to welcoming you back in a near future.Kind regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Dina Marie

2023년 9월에 5박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 15일
Dear Mrs. Dina Marie,Thank you for your review regarding your stay at Cascade Wellness Resort.Our team is truly delighted that you have enjoyed your stay with us.Looking forward to you next visit.Best regards,Silvana PomboGeneral Manager

2/10 - 너무 별로예요

Ellyn

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Definitely not “Wonderful”- stay away
Wet couches and chairs that had upholstery upon entering our room leaving us with only our bed to sit. What was point of a 1 bedroom unit when that happens. No shampoo or soap provided. An air conditioner set to heat mode and to top it off a manager who could care less, offered no apologies either.
2023년 9월에 2박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 9월 29일
Dear Mrs. Ellyn,Thank you for taking the time to share your experience with us. We would like to sincerely apologise for the less pleasant events you encountered during your stay and for any inconvenience these situations may have caused. Please note that when technical unforeseen events are reported to our team, we address the situations to the maintenance at the time of report to solve them as promptly as possible.We take guest comfort seriously and aim to provide a comfortable and enjoyable experience for all our guests. Kindly be informed that the situations you are reporting do not reflect our usual service standards. Regardless of this, our Team truly appreciates your sincere feedback as it helps us to improve of the quality and consistency of our service. We hope to have the opportunity of welcoming you back in the future.Kind regards, Silvana PomboGeneral Manager

10/10 - 훌륭해요

Jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A lovely resort in a fantastic location along the cliffs, close to the Ponte Da Piedalde lighthouse. There are trails right off the back of the property and it's just a short,5 min, UBER ride to Old City or the marina. The staff were superb and the included breakfast was phenomenal, complete with champagne. The pool area was quiet and had plenty of room maybe due to our timing of being there just as schools were reopening after summer break. Loved our stay and would highly recommend!
2023년 9월에 3박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 4일
Dear Guest,The entire Team of Cascade Wellness Resort would like to thank you for your wonderful review following your stay with us.It makes us truly happy that you were able to visit the trails of Ponta da Piedade and that you enjoyed our buffet breakfast.It is very rewarding for us to see that we delivered such a memorable experience.It will be a true pleasure to welcome you once again in the future.Best regards,Silvana PomboGeneral Manager

8/10 - 좋아요

Victoria

2023년 9월에 2박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 4일
Dear Mrs. Victoria,Thank you for kindly sharing your feedback following your recent stay with us.It makes us truly happy to learn that you have enjoyed your vacation with us.We are looking forward to welcoming you again in the future.Kind regards,Silvana PomboGeneral Manager

8/10 - 좋아요

Paula 님, Oakland Gardens

2023년 9월에 1박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 10월 11일
Dear Mrs. Tom,Thank you for sharing your review regarding your experience with us, it is always a pleasure to receive positive feedback.We are looking forward to seeing you very soon at the Cascade Wellness Resort.Kind regards,Silvana PomboGeneral Manager

10/10 - 훌륭해요

Frank Joachim

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wir haben uns sehr wohlgefühlt. Der Gast steht im Mittelpunkt und die Mitarbeiter sind sehr freundlich und hilfsbereit. Die Anlage ist inkl. der Apartments sehr groß, aber das fällt einem nicht wirklich auf. Von dort aus kann man viele Dinge unternehmen, aber auch sehr relaxed den Tag am Pool verbringen. Falls Algarve nochmals ansteht, dann bestimmt hier im Hotel.
2023년 9월에 3박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 9월 29일
Dear Mr. Frank Joachim,On behalf of the entire team at Cascade Wellness Resort, we would like to thank you for sharing your review following your stay.We are truly delighted that you had such a wonderful experience with us. Your amiable comments will be shared among our entire team.In case the Algarve appears in your vacation plans again, it will for sure be a pleasure to welcome you once more to our little paradise.Kind regards,Silvana Pombo General Manager

8/10 - 좋아요

Peter

연인과의 여행
The food in the buffet was never hot, it said on website there was a shuttle bus when we got there they said they were not running it this year. Would have been better to have a dine around for 3 nights in the senses gastro and buffet. We had a badly broken lamp in our room that had been glued together badly it should have been changed . There was a pair of someone’s knickers left in the wardrobe . Pool area was very nice and clean staff were very good in all areas .
2023년 9월에 7박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 9월 29일
Dear Mr. Peter,We would like to thank you for choosing Cascade Wellness Resort for you holidays in Lagos.It makes us truly happy to learn that you enjoyed our Staff and Pool Area, although we regret to learn that your expectations were not exceeded regarding our Buffet Dinner and some unforeseen situations in your room.Kindly be informed that these situations do not reflect our service standards.Thank you for your sincere feedback, it is very important to us as it helps us to improve our services. Your comments have been shared with our team.We hope to have the opportunity to host you again in the future.Best regards,Silvana Pombo General Manager

10/10 - 훌륭해요

Natalya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great wellness hotel! We like everything👍🌺 Thank you !
2023년 9월에 4박 숙박함
답변 제공: Silvana Pombo General Manager 님, 2023년 9월 17일
Dear Guest,It was a pleasure to welcome you and we are delighted to read that you enjoyed your vacation at Cascade Wellness Resort.Our entire team would like to thank you for your feedback following your experience with us.We all look forward to welcoming you back soon.Best regards,Silvana PomboGeneral Manager