외관

래디슨 호텔 뉴욕 월스트리트 여행 후기

4 out of 5
래디슨 호텔 뉴욕 월스트리트
52 William St, New York, NY

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 378개" "
평점 8 - 좋아요. 1001개 이용 후기 중 344개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 134개" "
평점 4 - 별로예요. 1001개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 66개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

6/10 - 괜찮아요

Helen

가족 여행
좋아요: 숙박 시설 상태 및 시설
방이 추웠습니다. 27도가 최고 실내온도이라고 하는데 추웠습니다
2019년 12월에 1박 숙박함
답변 제공: g 님, 2019년 12월 12일
Thank you for your feedback we will address this with ur entire team.

4/10 - 별로예요

Kwang Muk

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
비추합니다
오래된 시설, 호텔스닷컴 사진과 전혀 다른 크기와 분위기, 냉장고 없음, 편하지 않은 공간
2019년 10월에 2박 숙박함
답변 제공: g 님, 2019년 11월 6일
Thank you for your feedback we value all guest reviews.

10/10 - 훌륭해요

Sung Hee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 3박 숙박함
답변 제공: Gee 님, 2019년 9월 11일
Thank you for your great review..

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 객실의 편안함
없어진 호텔
미국 도착해서 갈려고 구글맵으로 검색해보니 폐업한 곳이라고 나옴. 한국 지인에게 호텔스닷컴에 문의전화 해달라고 하니 호텔스닷컴 영업 시간이 아니라고 함. 미국 클럽 쿼터스 호텔 본사(?)에 전화해보니 해당 지점 팔아치웠다고 가면 체크인 될 거라고 함. 가보니 다른 호텔 체인 (이름도 기억 안남)이 인수한지 얼마안되서 어수선했고 이 호텔을 선택한 이유중 하나인 1층 무제한 소다캔 제공도 없음. 방은 습하고 창문형 에어컨이라 매우 시끄러움. 체크아웃 하려고 하니 나보고 삼박했으니 삼백몇불을 내란다. 호텔스닷컴에서 이미 방값 지불했다고 뭐라고 하니 그제서야 확인해보더니 추가 비용 없다고 가란다. 사백불 넘게 지불했던거 같은데 결과적으로 더 싼(?) 방에 묵은 셈이 되었음.
2019년 8월에 3박 숙박함
답변 제공: David 님, 2019년 8월 30일
Thank you for you kind review. We are very pleased that you enjoyed your stay with us.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
room is little bet small but nice located. very uesful and good place.
2019년 8월에 2박 숙박함
답변 제공: David 님, 2019년 8월 30일
Thank you for you kind review. We are very pleased that you enjoyed your stay with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
시끄럽지도 않고 좋았어요. 1층로비에서 먹을것도 주고 좋았습니다.
2019년 6월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
직원이 친절하고 편함. 1층 로비에 클럽이 아주 유용함. 천정이 높아 쾌적함. 다시 가고 싶은 곳입니다.
2019년 5월에 3박 숙박함

10/10 - 훌륭해요

TAEJUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good!
월스트리트 주변이라 소음 적고 지하철 역 가깝고 좋습니다 직원 전체 친절하게 잘 응대해주었습니다
2019년 5월에 8박 숙박함

10/10 - 훌륭해요

Jiaying

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
맘에들어요
위치도 편리하고 객실도 깨끗해요.
2019년 4월에 1박 숙박함

6/10 - 괜찮아요

MYEONG JIN

좋아요: 청결 상태
별로예요: 객실의 편안함
진짜 편안하지 않은 맨하탄호텔
상당히 건조합니다. 난방기기에서 찬바람이 나오고 시끄러워 잠잘때, 거슬립니다. 방 사이즈는 대체로 작아 알낙한 느낌은 전혀없습니다. 주변 식당, 없다고 보시면 맘 편합니다. 플톤역 주변에는 몇몇 식당이 있긴 해도, 이곳 호텔 근처에는 없습니다.
2019년 1월에 3박 숙박함

8/10 - 좋아요

Sunghoon

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
바디 워셔나 샴푸는 있는것 같던데...다른건 없어요 그나마 개별 용기가 아닌 통으로 벽에 붙어서 펌프질해서 써야하는.... 냉장고가 없어서 조금 놀람...(내가 못 찾은건지?) 전기 포트는 있고 전자렌지는 없어요~ 그냥 작은 공부방같은 분위기 청결은 깨끗한 편입니다.
2018년 12월에 1박 숙박함

2/10 - 너무 별로예요

Eduardo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I booked a studio suite at the Radisson Wall Street. I chose this hotel because it is located near the Staten Island Ferry and wanted to walk there the next morning at 5:00 am to take the ferry to the NYC Marathon. When I arrived at the Radisson the front desk told me that my booking was transferred to the Holiday Inn Lower East Side approximately 5 trains stops away. I was very upset that no notice was ever provided to me and in fact had received a reminder email of my Radisson booking only a few days prior. Needing a place to stay for the night, I took a train to the Holiday Inn. I was charged the full price at the Holiday Inn despite the fact that there was no suite available. Overall, horrible experience. I was treated with disrespect by both hotel chains.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 6일
Hello Eduardo,We sincerely apologize for the inconvenience and frustration you experienced regarding your booking at our hotel. The situation you've described is genuinely regrettable, and we deeply empathize with the challenges you faced due to the unexpected transfer and lack of notice.We're currently addressing a transition period, whereby reservations have been redirected to alternative accommodations. While we've strived to communicate these changes effectively, we recognize that, in some cases, this information may not have reached all our valued guests in a timely manner, causing unexpected disruptions to your travel plans.We understand your disappointment in not receiving the suite you booked and for the inconvenience of being relocated to a different hotel without prior notice. Your dissatisfaction is entirely warranted, and we apologize for the inconveniences you encountered upon your arrival.We're working diligently to rectify these issues and ensure better communication and service in the future. Please accept our apologies for the disappointing experience you encountered. We value your feedback and will utilize it to improve our operations and prevent similar situations from happening again.

8/10 - 좋아요

Linnette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 4월 28일
We appreciate your lovely rating, Linnette!The satisfaction of our guests is important to us so we can't wait to see you back again at Radisson Hotel New York Wall Street soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 - 좋아요

Jenny

좋아요: 직원 및 서비스
2023년 4월에 7박 숙박함
답변 제공: Customer Service 님, 2023년 5월 8일
Thank you for the 4-star rating, Jenny!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Radisson Hotel New York Wall Street. Thank you again for sharing!

4/10 - 별로예요

Lars

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 1월 18일
We appreciate you sharing your concerns with us, Lars.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 - 별로예요

Aryeh

2023년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 1월 18일
We appreciate the feedback, Aryeh.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 - 별로예요

Vignesh

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설

4/10 - 별로예요

Kayo

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Need to improve customer service via phone
답변 제공: Customer Service 님, 2023년 1월 17일
We appreciate you taking the time to reach out to us, Kayo.We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience and see what we can to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know.We'd love another opportunity to show you how amazing we are so we look forward to hosting you again soon.

2/10 - 너무 별로예요

PAUL

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room did not have a thermostat and heat was on high. Had to open window for cool air. There were no irons or ironing boards
2023년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 1월 15일
We appreciate the feedback, Paul.It's unfortunate you had such challenges during your stay with us. We're disheartened our temperature control system didn't meet your expectations. It's important to us that our guests feel relaxed and comfortable during their time with us. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We hope you allow us the chance to host you again soon for a more positive experience.

10/10 - 훌륭해요

Jetesha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful staff, clean rooms, amazing location.
답변 제공: Customer Service 님, 2023년 1월 11일
Thanks for sharing the excellent review with us, Jetesha!We're so glad that you had an exceptional experience at Radisson Hotel New York Wall Street from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. It's great you found your room to be well refreshed. Our prime location is in the heart of the city. We look forward to welcoming you back again soon!Thank you again for taking the time to leave your feedback!

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Based on the other reviews, I was surprised to find this hotel in decent shape and very clean. Check-in was super easy and the parking garage is right around the corner. The rooms are very basic (they don't have coffee machines or irons etc..) but it was absolutely perfect for a one-night stay. The heater wasn't loud, as other reviews mentioned, and the room's temperature was easily changed. I'll definitely consider going back here the next time I visit NYC.
답변 제공: Customer Service 님, 2023년 1월 10일
Thanks for the excellent review, Mark!We're delighted your time at Radisson Hotel New York Wall Street was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our clean rooms and efficient check-in process as well as our ample parking. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

2/10 - 너무 별로예요

Joseph

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely DISGUSTED with Radisson. My wife and I returned to our room from a holiday party around 2 AM. Shortly after returning, a man barges into our locked room! My wife is completely undressed, we’re both in shock, and after a brief confrontation the man leaves. We find out shortly after that it was a hotel employee!! He was on probation, left completely unsupervised (no mgmt. on staff), and given unbridled access to hotel systems. We also learned that he is not someone who would otherwise have room access, like a maintenance or cleaning employee would - he specifically created a key for OUR room! I believe he had bad intentions… we are traumatized by this incident. A complete failure in hotel security and negligent hiring. After an initial phone call, hotel management has disappeared. Stay away from this hotel at all costs.
답변 제공: Customer Service 님, 2023년 1월 9일
We appreciate the feedback, Joseph.We deeply regret the challenges you had during your time with us. The security and safety of our guests is of the utmost importance so we're disheartened that you had such problems. We hold ourselves to a much higher standard of service so we'll be sure to address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 - 괜찮아요

jeremy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Deçu
Nous avons dormi une seul nuit. Nous avons une suite . Nous avons été déçu pour le prix payer. Comme nous sommes rentrer il y avait une forte odeur de cigarette, le frigo pas nettoyer, pas de couverture ni d oreiller pour nos enfants qui dormait dans le fauteuil lit , il manquer une rideaux pour la nuit ,pas de wifi dans la chambre, il y avait des taches sur la moquette. Je ne reviendrais pas
2022년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 1월 2일
Merci pour votre retour, Jérémie.Nous sommes déçus d'apprendre que vous n'étiez pas entièrement satisfait de votre expérience avec nous. Nous nous engageons à fournir à nos clients un service de qualité et des chambres confortables. Il est regrettable de savoir que vous pensiez que nous aurions pu faire un meilleur travail, mais nous sommes convaincus que nous pouvons vous offrir une expérience plus positive à l'avenir.Nous serions ravis de vous accueillir à nouveau et de vous offrir la merveilleuse expérience pour laquelle nous sommes devenus connus ici.

4/10 - 별로예요

Charissa

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Ne mérite pas un 4 étoiles
On a eu un sérieux problème avec le climatiseur qui nous a empêché de dormir à cause du fort bruit. Le climatiseur se déclenche automatiquement toutes les 15 min en moyenne ce qui est gênant car vous vous habituez jamais au bruit. Vous ne pouvez ni l’éteindre ni changer la température en plus. Aussi, pas de Wi-Fi dans les étages supérieurs. Le point positif est bien évidemment sa proximité du metro et autres monuments du quartier financier.
2022년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2022년 12월 30일
Nous apprécions les commentaires.Nous sommes déçus que votre temps avec nous n'ait pas été idéal. Nous nous soucions profondément du confort de nos clients, nous regrettons donc les difficultés que vous avez rencontrées avec le système de contrôle de la température dans votre chambre. Merci d'avoir porté cela à notre attention. Nous nous assurerons de répondre à vos préoccupations avec les membres appropriés de notre équipe de direction à l'avenir.Nous espérons que vous nous donnerez bientôt une autre occasion de partager une expérience plus positive avec vous.

10/10 - 훌륭해요

Roberto

2022년 12월에 3박 숙박함

6/10 - 괜찮아요

Paris

2/10 - 너무 별로예요

Luiza

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed for 2 nights and my experience wasn’t pleasant at all. The reception lady was rude and not welcoming from the beginning, the room was dirty and in the morning I revealed cow roach climbing out the bed, it was disgusting. When I went down to the reception, lady did not seem to be surprised and she told she sent someone to the room, but 2 hours later my room still was the same and no one came. If you are looking for a hotel in this area, there are multiple nice options and even cheaper. It’s very disappointing to have such experience for this big brand!
답변 제공: Customer Service 님, 2022년 12월 20일
Thank you for taking the time to submit this feedback, Luiza.We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay. We will share your concerns with our management team moving forward.We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.

4/10 - 별로예요

Neal

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is excellent, a short walk from Stock Exchange and WTC. Apart from that though it doesnt have a lot more; it feels run down and neglected with closed bar and next to no communal areas. Lifts are in a poor state, especially the controls; ice machines in corridors dont work. Upside, it was clean
답변 제공: Customer Service 님, 2022년 12월 20일
We appreciate the time you’ve taken to share your feedback, Neal.Although we’re delighted to hear that you enjoyed our clean accommodations and ideal location, it’s disappointing to hear that you weren't completely satisfied with our elevator service and condition of our rooms. We pride ourselves on providing excellent service and a comfortable environment to our guests at all times so please know that your concerns will be addressed to the appropriate members of our management team moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon.

4/10 - 별로예요

Matthew

2022년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 12월 20일
Thank you for sharing your feedback, Matthew.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

8/10 - 좋아요

실제 이용하신 고객

6/10 - 괜찮아요

Meghan

가족 여행
좋아요: 청결 상태
Great area with lots to do within walking distance. The first room I was given did not have working heat and it was unbearably cold. Thankfully, the staff was great and relocated me super fast. The next room was warmer, but I still couldn’t adjust the temperature. The property is pretty outdated as well. For the price and location, I’d stay here again
답변 제공: Customer Service 님, 2022년 12월 19일
Thank you for taking the time to share your feedback, Meghan.It's great you had a pleasant stay with us. We're happy you enjoyed our ideal location and kind staff. However, we're disappointed your time with us was less than ideal and that you had such challenges with our room temperature controls. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team moving forward.We look forward to hosting you again soon for a more positive experience.

2/10 - 너무 별로예요

Mario

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
This place needs a major upgrade, the elevators look dirty, the bathrooms are so uncomfortable.
2022년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 12월 14일
We appreciate that you took the time to share your feedback, Mario.We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.

10/10 - 훌륭해요

Karl-Heinz 님, Berlin

2022년 12월에 6박 숙박함

4/10 - 별로예요

Kimberly

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, I want to say the staff was very helpful and kind, trying to fix the problems that they could control. It was a decent location; close to the subway. The property, however, was pretty awful. There was no thermostat in our room, so we walked in and it was super stuffy and hot. A staff member came up to adjust our temperature manually, but said the only options were full-blast AC or opening the window; we had him crack the window but then got bugs and noise from Wall Street all night. The room was not clean; there were used tissues and trash beside the bed. I chose the 14th floor because they said the wifi would reach to that floor (my other option being the 19th floor), but the wifi didn't work on the 14th anyway. Wouldn't recommend this hotel.
2022년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 12월 9일
Thank you for sharing your review, Kimberly.It's pleasing to hear you enjoyed our friendly and kind staff. We truly value your feedback regarding our temperature control system, soundproofing, cleanliness and internet access. We'll take this into consideration as we move forward to improve for the future.We look forward to hosting you again next time you're in town.

6/10 - 괜찮아요

Antonia

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함

4/10 - 별로예요

Erica

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No more than 3 stars
Very mediocre hotel. Rooms are large and clean but bedding included only a top sheet and a thin piece of material as a cover - no blanket, comforter, or duvet. You cannot control the temperature of your room and HVAC unit cycles and comes on (very loudly) every 10-15 minutes 24 hrs a day. No Wi-Fi on upper hotel floors, unimpressive lobby. Online pictures are deceiving.
2022년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 12월 8일
We appreciate you taking the time to share your feedback, Erica.While we're glad you enjoyed our spacious and clean rooms, it's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our bedding and temperature control system didn't meet your expectations. We also regret that our lobby area and internet access was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.

4/10 - 별로예요

Gerardo 님, New York

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old property lacking the basics like in-room temperature controls. Wonder why Radisson would brand this place.
답변 제공: Customer Service 님, 2022년 12월 5일
We appreciate your feedback, Gerardo.We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service and comfort we are so accustomed to giving, and we will bring this information to our management team. We'd love another chance to rectify the visit.We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.

6/10 - 괜찮아요

Shantanu

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff was not friendly, they are very rude and not replying to any questions. Location of property is very good.
답변 제공: Customer Service 님, 2022년 11월 29일
Thank you for taking the time to share your feedback, Shantanu.We're happy you enjoyed our prime location. However, we're disappointed your time with us was less than ideal and that you had such challenges with our front desk staff. We care about the satisfaction of our guests so we'll be sure to address your concerns with our management team moving forward.We look forward to hosting you again soon for a more positive experience.

8/10 - 좋아요

peng

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 11월에 4박 숙박함

6/10 - 괜찮아요

Roderick

2022년 11월에 1박 숙박함

4/10 - 별로예요

Amanda

2022년 11월에 2박 숙박함

8/10 - 좋아요

G Ken

2022년 11월에 2박 숙박함

2/10 - 너무 별로예요

Val

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I rarely write negative reviews. However, other visitors have to be informed just as I would like to be for future travel decisions. The elevators are dirty and worn out. Card censors are broken and management didn't care to fix them. The room is old and misses necessary features like the safe, working fridge, and decent mattress. But what surprised me is that they don't have normal heaters. They use AC to warm up the air in the room, which is very bad as it blows warm air and it's very unhealthy. You can't adjust it and it's very loud making you constantly wake up at night. The hotel's management should really fix this property before travelers can be allowed to visit. Simple replies to negative remarks by other visitors are unacceptable.
2022년 11월에 6박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible.
This was the worst hotel experience I’ve had. There was no heat in the room and maintenance confirmed that the compressor was broken and they will let the going desk know we needed another room. We waited and didn’t hear from them, so we went to the lobby. They stared at us and only said, “sorry, we can’t do anything.” After pressing the matter, they eventually said they will give us a refund. I am still waiting for the refund and they will not give it me/hotels.com customer service and are repeating the same line to us “we cannot help you.” We are still trying to reach them. I do not recommend this hotel.
2022년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 11월 23일
We appreciate you taking the time to share your feedback.Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our accommodations and that our service failed to exceed your expectations. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon.

4/10 - 별로예요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I wanted a coat dry cleaned and took it to the desk well before the 8:30 am deadline but when I went to pick it up that evening after 7 pm I found it had not even been picked up. Since i was checking out the next morning the only way I could have had it done was to pay extra for overnight and I wasn't confident I'd get it back in time even if I did try overnight. The water in the shower took so long to get warm I almost gave up on hot water before it finally got warm. I took a shower at different times and it didn't seem to matter the time. I put the "do not disturb" placard on the door since I didn't need housekeeping but a chair in the room had been moved while we were out so someone came in the room anyway.
2022년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 11월 21일
We appreciate the feedback, Karen.It's unfortunate your time with us was less than perfect. We're always looking into feedback to continue to grow our establishment. We'll be sure to address your concerns with the appropriate members of our team moving forward to help us to improve for the future.We do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 - 좋아요

luis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Habitación estaba remodelada pero el ascensor está muy deteriorado. Gran ubicación. El personal muy atento.
2022년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2022년 11월 21일
Gracias por tomarse el tiempo para compartir su evaluación con nosotros, Luis.Nos alegra saber que tuvo una gran experiencia con nosotros y que disfrutó de nuestro amable personal y nuestra excelente ubicación. Nos preocupamos por la satisfacción de nuestros huéspedes, por lo que agradecemos que nos haga saber qué podemos hacer para que su estadía sea perfecta. Nos aseguraremos de comunicar sus comentarios sobre el estado de nuestros ascensores a nuestro equipo.Esperamos poder compartir una experiencia aún más placentera contigo pronto.

4/10 - 별로예요

Demetrius 님, Middletown

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The heating system could not be regulated from the room, and an "engineer" had to called, which meant that either you slept with a noisy heating unit or the room was extremely cold. Staff not the friendliest. Elevator card reader broken with exposed wires. Carpet dirty in room. On the plus, pretty cheap for NY, decent location and good size room.
2022년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 11월 21일
Thank you for sharing your feedback, Demetrius.We're glad to hear you enjoyed our prime location and spacious rooms. We truly value your feedback and we'll address your concerns with our soundproofing, temperature control system and front desk staff with the appropriate members of our management team so we may improve for the future. We look forward to hosting you again next time you're in town.

6/10 - 괜찮아요

Feldman

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Old, gym equipment broken, no hot water first day, loud in hallways
2022년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2022년 11월 21일
We appreciate you taking the time to share your feedback, Feldman.It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our water temperature and the condition of our rooms and amenities didn't meet your expectations. We also regret that our soundproofing was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.

10/10 - 훌륭해요

America

2022년 11월에 2박 숙박함