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콥톤 호텔 맨체스터 샐퍼드 퀘이스 여행 후기

4 out of 5
콥톤 호텔 맨체스터 샐퍼드 퀘이스
Clippers Quay, Salford Quays, Salford, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 386개" "
평점 8 - 좋아요. 1003개 이용 후기 중 357개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 146개" "
평점 4 - 별로예요. 1003개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 46개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Chang

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Trevor 님, 2019년 12월 9일
Dear Chang, Thank you for taking the time to submit such a positive score after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you enjoyed your stay with us. We hope that you will stay with us again on your next visit to Manchester. Kind Regards, Trevor Vels | General Manager

6/10 - 괜찮아요

Peter

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very tired decor/furniture in rooms
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Ursula

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reception staff very friendly and helpful. Room was very clean and comfortable, though a little dated for the price.
2024년 2월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 4월 13일
Dear UrsulaThank you very much for taking the time to share your feedback following your recent stay with us at The Copthorne. We genuinely value and appreciate your feedback and are very happy you enjoyed your experience with us.I am delighted to read that you felt well cared for by our great team of service professionals and that you appreciated the recommendations from the staff and our breakfast offerings. Thank you also for your compliments on the bedroom.It was my pleasure to share your kind words with our entire team this morning who were very happy to receive this feedback.We very much look forward to welcoming you back to The Copthorne in the near future.Kind Regards,Raj SinghGeneral Manager

8/10 - 좋아요

Denise

좋아요: 직원 및 서비스
Needs updating, decor and furniture a little tired.
2024년 4월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 4월 13일
Dear Denise,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

8/10 - 좋아요

Adedotun 님, Ashtead

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dinning area was small. Hot water ran out in the hot water dispenser. A lady had to come out with a bucket of hot water and pour it in. I was abit taken aback by that.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Lorraine

2024년 3월에 6박 숙박함
답변 제공: Raj Singh 님, 2024년 4월 6일
Hi Lorraine,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

10/10 - 훌륭해요

Holly-Anne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely quiet stay! Parking was easy to get to. Lovely comfy beds for a great night sleep.
2024년 3월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 3월 29일
Hi Holly-Anne,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

4/10 - 별로예요

Balbinder 님, Sully, Penarth

출장 여행
별로예요: 숙박 시설 상태 및 시설
Shower didn’t work and the cold tap didn’t work in bath.
2024년 3월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 3월 29일
Dear Balbinder,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

6/10 - 괜찮아요

Alison

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel decor is quite old (looks as though it hasn't been refurbished since the 1980s); bathroom extractor fans don't work - clearly a known issue as they have signs reminding guests to keep the doors closed so the steam doesn't trigger the fire alarm) Restaurant menu is limited - same options available in the bar, I would have liked to see a fish option (not just meat & vegetarian dishes(
2024년 3월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 3월 26일
Dear Alison,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

8/10 - 좋아요

Shaun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel for the price Great view from room
2024년 3월에 1박 숙박함
답변 제공: Raj 님, 2024년 4월 2일
Dear Mr. Shaun,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 - 훌륭해요

Alicita

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Small,cozy, close to old Trafford. Great breakfast and close to transportation
2024년 3월에 4박 숙박함
답변 제공: Raj Singh 님, 2024년 3월 18일
Dear Ms.Alicita,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 - 훌륭해요

Paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great transport links, nice staff and a good breakfast. All very reasonably priced. Recommended.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Robin

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

ryan

2024년 3월에 2박 숙박함

6/10 - 괜찮아요

richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
This was an interesting area of Manchester over all and we enjoyed being able to comfortably walk to other areas of the Quay's. However, the hotel itself was a little shabby,certainly in need of an update in the rooms. The bar area was small and expensive with the constant annoying supermarket noise playing in the background. The parking was an added expense but convenient. Staff were friendly and helpful.
2024년 2월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 2월 22일
Hi richard,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

4/10 - 별로예요

Balbinder 님, Sully, Penarth

별로예요: 직원 및 서비스
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Andrew

For a 4* hotel, my room did not match my expectations. Curtains did not close properly, missing some curtain rings. The desk chair desperately needed re stuffing or replacing. Could only find 2 sockets. Cracked tiles in the bathroom, with others coming off the wall. Cold sink tap that needed extreme pressure to turn off. I can’t imagine when this room was last refurbished , the carpets & furniture looked very tired. Bed was very comfortable & staff very friendly.
2024년 2월에 3박 숙박함
답변 제공: Raj Singh 님, 2024년 2월 13일
Dear Andrew,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

8/10 - 좋아요

John

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
enjoyed our stay - near Manchester media city
2024년 2월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 2월 9일
Hi John,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

8/10 - 좋아요

Angus

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good price for money
2024년 1월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 2월 9일
Hi Angus,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

10/10 - 훌륭해요

Maureen 님, Carlisle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, welcoming staff, efficient and speedy check-in.
2024년 2월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 2월 9일
Hi Maureen,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

10/10 - 훌륭해요

Graham

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Olugbenga A

연인과의 여행
좋아요: 직원 및 서비스
Good location.
2024년 1월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 2월 3일
Dear Olugbenga AI hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral ManagerI hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

8/10 - 좋아요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great staff
2024년 1월에 2박 숙박함
답변 제공: Raj Singh 님, 2024년 1월 28일
Hi JulieI hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

8/10 - 좋아요

Marcel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
General quite good
2024년 1월에 3박 숙박함
답변 제공: Raj Singh 님, 2024년 1월 28일
Hi MarcelI hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

2/10 - 너무 별로예요

Roxanna

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sam kenny 님, 2024년 1월 27일
Hi RoxannaI hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral ManagerHi RoxannaI hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

10/10 - 훌륭해요

Bienfait

단체 여행
좋아요: 편의 시설/서비스
Great place
2024년 1월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 1월 23일
Dear Ms. Bienfait,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 5박 숙박함
답변 제공: Raj Singh 님, 2024년 1월 30일
Dear Christopher, I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

10/10 - 훌륭해요

Grace

2024년 1월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 2월 9일
Hi Grace,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 1월 23일
Dear Ms. Sarah,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

6/10 - 괜찮아요

William

출장 여행
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really good apart from 3rd degree burns from the shower
2024년 1월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 1월 14일
Dear Andrew I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

10/10 - 훌륭해요

Sophia

2023년 11월에 2박 숙박함
답변 제공: Raj Singh 님, 2024년 2월 3일
Dear Sophia,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

8/10 - 좋아요

Hassan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Solid hotel - some basis issues
Good hotel, updated but not modernised. No USB charging ports. TV was out of order. The shower is the most powerful shower I have experienced any hotel I have stayed in anywhere in the world!
2024년 1월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 1월 11일
Hi Hassan,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good budget option
Great location near tram stop. Comfortable and spacious room but fixtures in need of some updating. Friendly staff.
2024년 1월에 2박 숙박함
답변 제공: Raj Singh 님, 2024년 1월 11일
Dear Guest ,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 - 훌륭해요

Pauline

2023년 12월에 4박 숙박함
답변 제공: Raj Singh 님, 2024년 1월 11일
Dear Mr. Pauline ,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

6/10 - 괜찮아요

Catherine

별로예요: 객실의 편안함
We have stayed several times before with no issues. This time, the man on reception when we arrived took several minutes to even acknowledge we were stood there, even though there were no other people there. The toilet was blocked, fridge didn’t work in the room and the pillows were like pancakes. Plus point was the view was lovely overlooking the quays.
2024년 1월에 2박 숙박함
답변 제공: Raj Singh 님, 2024년 1월 10일
Dear Catherine,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 1월 10일
Dear Guest,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

10/10 - 훌륭해요

Jane

2023년 12월에 6박 숙박함
답변 제공: Raj Singh 님, 2024년 1월 10일
Dear Jane,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Excellent overnight stay
Excellent service, but many of the lights didn't work. I'm pretty sure if I'd have mentioned it then it would have been resolved but we didn't spend that much time in the hotel so didn't say anything
2024년 1월에 1박 숙박함

8/10 - 좋아요

Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the hotel and the area. The view, but the shower not so much. The bed is comfortable, but kept moving around. Overall it is a beautiful place and moving around is easy.
2023년 12월에 3박 숙박함
답변 제공: Raj Singh 님, 2024년 1월 4일
Dear Ms. HelenThank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 - 훌륭해요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovey hotel, good location
Third time we’ve stayed here and was nice stay every time. Good location, with plenty parking near to tram links which take you all over the city. Friendly staff, and room was very clean and fresh even has a little fridge in the room.
2023년 12월에 1박 숙박함
답변 제공: Raj Singh 님, 2024년 1월 2일
Hi Stuart, I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

10/10 - 훌륭해요

Delroy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Raj Singh 님, 2023년 12월 31일
Dear Mr. DelroyThank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 - 훌륭해요

Li Lin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

8/10 - 좋아요

Ivanin

좋아요: 직원 및 서비스

6/10 - 괜찮아요

Mark

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Ok stay, won’t be coming back though.
The room was great, I had the club room so had a great view over the quay. The service was poor. The menu had been limited to 5 meals due to short staffed but was not warned when making the booking. Had to wait a while even though the hotel was completely quiet to be served at the bar as no staff could be seen anywhere.
2023년 12월에 1박 숙박함
답변 제공: Raj Singh 님, 2023년 12월 23일
Dear Mark,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and apologise that your experience was less than perfect. I would like to discuss your experience with you further, at your convenience please do contact me at the hotel.SincerelyRaj SinghGeneral Manager

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Lovely and helpful reception staff
2023년 12월에 1박 숙박함
답변 제공: Raj Singh 님, 2023년 12월 22일
Dear Peter,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

4/10 - 별로예요

Stephen

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Raj Singh 님, 2023년 12월 20일
Dear Mr. Stephen,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

8/10 - 좋아요

Lauran

2023년 12월에 2박 숙박함
답변 제공: Raj Singh 님, 2023년 12월 20일
Dear Ms. Lauran Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 - 훌륭해요

Iyobosa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Raj Singh 님, 2023년 12월 18일
Dear IyobosaI hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager