외관

엠버시 스위트 바이 힐튼 워싱턴 DC 셰비 체이스 파빌리온 여행 후기

3.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1122개 이용 후기 중 607개" "
평점 8 - 좋아요. 1122개 이용 후기 중 248개" "
평점 6 - 괜찮아요. 1122개 이용 후기 중 128개" "
평점 4 - 별로예요. 1122개 이용 후기 중 76개" "
평점 2 - 너무 별로예요. 1122개 이용 후기 중 63개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Joan Sophia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was an issue in regards to accessing expedia pre-paid bookings when we checked in, however the staff resolved it quickly and efficiently. The place also offers 2 drink vouchers which can be used at a specified time as well as breakfast. There are a lot of shops and restuarants nearby, that are of walking distance if you wish to purchase food. I reccommend visiting the food hall nearby as they serve a variety of cuisines. If you wish to shop, there are a few shops available around the perimeter as well. Parking is also convient, but be sure to validate your ticket. But, overall service, rooms, and amenities were great for the price. Please note, this place is about 30 minutes away from DC 😉. But, I did notice that there were buses around the area.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Phuong Thao

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great right down to the daily fresh hot omelets and daily cleaning of our rooms. We had kiddos and it was a great stay!
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Dear Phuong,Thank you for taking the time to review your family's experience at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. We are delighted that you all had a memorable stay with us. Thank you also for taking notice of the quality of our breakfast buffet. Our team is committed to ensuring that your day gets started off on the right note. We will enjoy sharing your kind remarks with them. We hope to be your hotel of choice whenever your travels bring you back to Washington DC.Best Regards, Tamara Mason BrownGeneral Manager

10/10 - 훌륭해요

George M

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was good. Mahi was polite, efficient, and courteous in her interactions! Great managerial service. Anand was friendly, patient, and professional in his job! Great bartending. Kitchen staff was hardworking and accommodating. Pool adm fitness are need updating and good cleaning,
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Dear George,Thank you for the gracious comments regarding your stay at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. It was a pleasure to read that we met all of your expectations. We work hard to ensure every guest has a comfortable and relaxing stay, so we will be sure to share your compliments with our team. Thank you again for your feedback, and we look forward to welcoming you back.Best Regards, Tamara Mason BrownGeneral Manager

6/10 - 괜찮아요

Xue

아이를 동반한 가족 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
没有免费停车,设施陈旧
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Xue, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any disappointment caused by our parking arrangements and the age of our hotel. We are grateful for your candid feedback and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Best Regards, Tamara Mason BrownGeneral Manager

10/10 - 훌륭해요

Csaba

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Csaba, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion, and we hope to welcome you back again soon!Best Regards, Tamara Mason BrownGeneral Manager

10/10 - 훌륭해요

Rafael 님, Georgetown

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lugar muy tranquilo y céntrico
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 25일
Dear Rafael,Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards, Tamara Mason BrownGeneral Manager

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was EXCELLENT
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 25일
Dear Brenda,Thank you for the generous rating of Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to Washington DC.Best Regards, Tamara Mason BrownGeneral Manager

6/10 - 괜찮아요

Derek

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 25일
Dear Derek,Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Best Regards, Tamara Mason BrownGeneral Manager

10/10 - 훌륭해요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 23일
Dear Claudia,Thank you for choosing Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. We are dedicated to providing our guests with a comfortable and pleasing atmosphere and exceptional service; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Tamara Mason BrownGeneral Manager

10/10 - 훌륭해요

Myra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Embassy Suites was a very clean, classy, and convenient location for our family to stay. The customer service was above our expectations and the continental breakfast was an added touch to our stay!
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 19일
Dear Myra, Thank you so much for this excellent review. We are glad that everything went great during your stay and that our clean, comfortable accommodations made for a memorable experience. Thank you especially for recognizing our devoted staff, as they truly love to deliver exceptional hospitality to each and every guest. We look forward to welcoming you back to Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. Best Regards, Tamara Mason Brown General Manager

10/10 - 훌륭해요

Yenhao

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious room and nice location
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Dear Yenhao,Thank you for the excellent review of your stay at Yenhao. We appreciate you pointing out our convenient location as well as our well-appointed guest rooms. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience.Best Regards, Tamara Mason BrownGeneral Manager

8/10 - 좋아요

Heleni

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was very nice except the beds. They were too hard and uncomfortable.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Dear Heleni,Thank you for staying at our hotel and for your honest feedback. We appreciate your wonderful comments on how our hotel exceeded most of your expectations. However, we genuinely regret if you found our beds to be uncomfortable. Thank you for sharing these details as we are always in pursuit of vital information that will enhance our guest experience. We hope to have the pleasure of hosting you again in the future!Best Regards, Tamara Mason BrownGeneral Manager

8/10 - 좋아요

Amanda

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
The rooms were big and the breakfast was good. There wasn't anywhere close to eat except for the cheesecake factory. It was not close to downtown. Don't be fooled by the 8 miles it says from capitol hill-it is actually 30 minutes no matter which way you go. You also have to get on 2 different elevators to get out front of the building. Furniture in rooms need to be cleaned.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
Dear Amanda,Thank you for reviewing our hotel. We are pleased that your visit was enjoyable with the exception of a few concerns. We want to apologize for any inconvenience with the location of our hotel; we thank you for your patience and understanding. Your compliments about our rooms and breakfast are very appreciated, and we hope you will stay with us again.Best Regards,Dan SirrineGeneral Manager

10/10 - 훌륭해요

Crystal 님, FREDERICKSBURG

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was great. I did see a few areas around that could use a little deeper clean. The area also appeared pretty safe but someone did pitch a tent on the sidewalk right out front, I could see it from our window. Pool, hot tub and breakfast was perfect. Love that Cheesecake Factory is right downstairs.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 11일
Dear Crystal, Thank you for your recent stay with us at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. We are delighted to know that you enjoyed our hotel, wonderful amenities, and the Cheesecake Factory in our hotel. We are grateful for your feedback on the areas that we can improve. We will share your comments with our housekeeping team to ensure we remain attentive and thorough in all of our housekeeping services moving forward. We hope you will stay with us the next time you are in the area. Respectfully, Michael Bazar General Manager

10/10 - 훌륭해요

Jill

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Dear Jill,We are delighted you enjoyed your stay at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Washington DC.Best Regards, Tamara Mason BrownGeneral Manager

6/10 - 괜찮아요

Nikeea

단체 여행, 연인과의 여행
GREAT BREAKFAST. Parking deck has super low ceilings and its a bit confusing. Looks like a mall or entertainment venue from pics but those are just other rooms which I loved. Not a lot of food places close by. Tried a reuben sandwich from across the street it was to gummy. Didn't like that housekeeping came right in since no one answered. I should've put the hanger on front of the door but that wasn't ok. Adults could be doing anything. She should know when the rooms are booked.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 7일
Dear Nikeea,Thank you for your great comments and review of your visit with us. We pride ourselves in delivering great service to all our guests and we are glad you were overall pleased with your stay. Having said that, we were sorry to read that we were not able to meet every expectation during your stay. We also genuinely regret any frustration and inconvenience one of our associates caused. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Best Regards, Tamara Mason BrownGeneral Manager

10/10 - 훌륭해요

Gladys

2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 21일
Dear Gladys,We are happy you had such a lovely stay at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Best Regards, Tamara Mason BrownGeneral Manager

4/10 - 별로예요

Ashley

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was dirty. The bathtub was disgusting and was peeling on the inside floor. The carpet in the bedroom was dirty with a big stain on it and the sheets smelled like mildew.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Dear Ashley,Thank you for taking the time to review your stay at our hotel. We are happy to know you enjoyed the majority of your visit. However, we are very disappointed that we overlooked a few issues in preparing your room before your arrival. We sincerely apologize for the inconvenience, and we appreciate your patience. We hope you will revisit and allow us to provide you with the seamless stay we are known for.Best Regards, Tamara Mason BrownGeneral Manager

8/10 - 좋아요

Stephanie

연인과의 여행
Property needs a bit of a refresh, from corridors to rooms. Staff goes above and beyond, especially those in the breakfast area.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Dear Stephanie,Thank you for taking the time to share about your stay. We seek to provide every guest with the highest level of hospitality to ensure they enjoy their time with us. Therefore, we regret not meeting all of your expectations. The upkeep and modernization of our property is an ongoing project for our hotel, and we will use your comments as a guide for future improvements. This type of feedback helps us to make changes and decisions based on the needs of our guests so we can enhance our services for everyone. Thank you again for your feedback, and we hope to have the opportunity to welcome you back soon.Best Regards, Tamara Mason BrownGeneral Manager

10/10 - 훌륭해요

Priscilla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property has been well kept. The exterior, Interior and the room was clean and well maintained.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 26일
Dear Priscilla, Thank you for your recent visit and for taking the time to share your experience with future travelers. We believe in providing our guests with clean and comfortable accommodations from the moment you arrive on the property until you regretfully depart, and we are truly grateful for you taking the time to acknowledge our efforts. It was truly a pleasure to host your visit at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion, and we look forward to your future visits. Best Regards, Tamara Mason Brown General Manager

6/10 - 괜찮아요

Jessica

아이를 동반한 가족 여행
좋아요: 청결 상태
The property was very clean but the staff was service abrupt. The front desk were helpful. The mall area is vacant and the only dining onsite is the Cheesecake Factory
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 26일
Dear Jessica,Thank you for taking the time to give feedback regarding your recent visit with us. We thank you for bringing issues to our attention that kept your stay from being perfect. We hope you will give us an opportunity to provide you with a more satisfying experience on your next visit to our city.Best Regards, Tamara Mason BrownGeneral Manager

8/10 - 좋아요

Jake

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 26일
Dear Jake,Thank you for your recent stay at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Washington DC. We enjoyed having you as our guest, and we hope to see you again soon. Best Regards, Tamara Mason BrownGeneral Manager

8/10 - 좋아요

Stacey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were clean and spacious. Staff welcoming and helpful. Location was safe and in a nice walkable neighborhood with ample parking attached in the parking garage.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Dear Stacey,We couldn’t agree more; our ideal location combined with great accommodations and service make Embassy Suites by Hilton Washington DC Chevy Chase Pavilion an excellent choice when visiting Washington DC. Thank you for staying with us and for this excellent rating. We appreciate you sharing your feedback and look forward to seeing you whenever you return to the area.Best Regards, Tamara Mason BrownGeneral Manager

6/10 - 괜찮아요

JACQUELINE

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Fabulous picturesque area of dc easy access to great eateries. A distance away from museums. Suite was large bed was comfortable. Staff overwhelmed during crowded hotel stay. Staff accommodating and friendly. Parking in the basement inconvenient and extra charge. Pool at your own risk no towels I cleaned for the price charged.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 20일
Dear Jacqueline, Thank you for your recent visit and for sharing your feedback with us. We are delighted to know that our wonderful team took excellent care of you, that you enjoyed our rooms, and that our location was perfect for your plans. We would like to sincerely apologize for not meeting your expectations regarding our pool and parking. We will share this with the appropriate individuals as we continue to plan for future upgrades. We hope you will stay with us again so we may provide the five-star experience you deserve. Best Regards, Tamara Mason Brown General Manager

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed it all staff super friendly and made my stay safe.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 20일
Dear Jordan, Thank you for the generous review, and taking time to recognize our devoted staff. It is a pleasure to read about the excellent and attentive service provided by our associates. We strive to deliver great hospitality to every guest, and our team will enjoy reading your wonderful comments. We look forward to welcoming you back to Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. Best Regards, Tamara Mason Brown General Manager

8/10 - 좋아요

Oleg

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel; train station across the street; easy to park on a street a block away. Pool for kids. Free breakfast and free happy hour drinks.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 20일
Dear Oleg, Thank you for choosing to stay with us at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. We are delighted to know that you enjoyed our wonderful hotel, our perfect location, and pleasant pool. We are also pleased to know that we assisted in starting your day the right way with a delicious breakfast and end the day with our happy hour. It was a pleasure to host your visit and we look forward to your future stays. Best Regards, Tamara Mason Brown General Manager

10/10 - 훌륭해요

monique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Complimentary Happy Hour and food, located in a great location.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 20일
Dear Monique, Thank you for your generous rating. We are truly delighted that you enjoyed our Happy Hour, delicious dining options, and our central location. It was truly a pleasure to host your visit at the Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. We look forward to being your home away from home. Best Regards, Tamara Mason Brown General Manager

10/10 - 훌륭해요

Shadeed

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great experience at this hotel! Only down fall , they need a bigger pool! The staff was good! The breakfast was delicious/bomb! The happy hour was very convenient! The hot tub was great!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
Dear Shadeed,Thank you for being our guest at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. We enjoyed reading your review and learning about the highlights of your stay. We appreciate your comments about our breakfast, excellent customer service, and the many amenities we offer. It was a pleasure to have you as our guest, and we hope to see you again soon on your next visit.Best Regards, Tamara Mason BrownGeneral Manager

10/10 - 훌륭해요

Edenilson

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like everything on this hotel, pool, restaurant and more
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
Dear Edenilson,Thank you for being our guest and for your wonderful feedback. We are so pleased you had an excellent stay at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion and that you especially enjoyed relaxing by our pool. Thank you for sharing, and we hope to welcome you back every time you are in the area.Best Regards, Tamara Mason BrownGeneral Manager

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
Dear Keith,We are delighted you enjoyed your stay at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Louisville.Best Regards, Tamara Mason BrownGeneral Manager

4/10 - 별로예요

Faith

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
When we first checked in the one-way escalator was not working so people were just walking up and down it to get to the lobby. When my boyfriend and I started to come back down to park the car, a lady who was servicing the escalator did not look to see if anyone was on it and starting running it both up and down very fast. When we shouted to get her attention at the bottom, we got yelled at even though there were no signs or caution tape put up to keep people off the escalator. I had also payed for a room with a city view just to see a building being torn down. One of the pillowcases on the bed had blood on it. The bar closed at 7 on a Saturday night. I know there were plenty of other places I could’ve gone however I was given a “1 free drink” ticket with my room keys(which was very kind) and would have loved to use it. Other people were complaining in the elevator about being kicked out of the pool because they were having swim lessons at 8pm on Saturday night?? I’ll say the breakfast made up for one star because it was delicious with many options, even freshly cooked omelets!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Dear Faith,We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.Best Regards,Tamara Mason BrownGeneral Manager

6/10 - 괜찮아요

Terria

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
N/a
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 13일
Dear Terria, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Best Regards, Tamara Mason Brown General Manager

6/10 - 괜찮아요

Nicki

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
We booked for location and a pool for the kids. The pool is rented out for swim lessons (for us from 4-6 pm on a Saturday). The swim lessons take up the entire pool and make it tough for people staying at the hotel to swim. There was poop on the floor of the pool room. There were no towels. And the narrow walkway to the pool was being painted. Just inconvenient and unwelcoming. Room was fine and breakfast was okay.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 12일
Nicki,We appreciate you taking the time to review your recent stay at our hotel. Please accept our sincere apologies for the frustrations you experienced during your time at our pool, and we want to thank you for your patience. We are always looking for opportunities to improve our guest experience, so we are grateful for your feedback. We do hope this does not prevent you from coming back another time for an outstanding experience.Best Regards, Tamara Mason BrownGeneral Manager

8/10 - 좋아요

JAIRON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 13일
Dear JAIRON, Thank you for taking the time to leave your review of Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. While we are pleased to know you enjoyed the majority of your stay with us, we do regret that it was not perfect. We would have welcomed the opportunity to address any issues you may have had during your stay with us. We hope you will visit us again soon so we may provide the five-star experience we are known for, and that you deserve. Best Regards, Tamara Mason Brown General Manager

6/10 - 괜찮아요

Elaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient. Rooms are very dark could use more natural light.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Dear Elaine,Thank you for your great comments and review of your visit with us. As you graciously pointed out, our location is perfect with our proximity to so many local and historical attractions. However, we apologize for the concerns you had with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Thank you for staying with us, and we look forward to hosting you again soon.Best Regards, Tamara Mason BrownGeneral Manager

8/10 - 좋아요

Ed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Dear Ed,We are delighted you enjoyed your stay at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Washington DC.Best Regards, Tamara Mason BrownGeneral Manager

10/10 - 훌륭해요

Rico

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love that the Cheesecake Factory is there
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Dear Rico, Thank you for your generous review of Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. We are delighted to know that you enjoyed your stay with us, and most notably that the Cheesecake Factory is available in our hotel. We look forward to your next visit! Best Regards, Tamara Mason Brown General Manager

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Dear Keith, We are thrilled you had an excellent stay at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Best Regards, Tamara Mason Brown General Manager

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Dear Steven, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. We'd love to host you again someday for yet another unforgettable visit. Best Regards, Tamara Mason Brown General Manager

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved our suite! The rooms were all very clean and comfortable, and the staff were all very friendly and helpful. We enjoyed the pool and hot tub during our stay, and their breakfast is second to none!!
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Dear Jennifer, We are grateful for you choosing to stay with us and leave such a fantastic review. We take great pride in providing our guests with exceptional rooms, while demonstrating our dedication to delivering the highest level of hospitality, and we are overjoyed that we delivered on that promise. We are also pleased to know that you enjoyed our wonderful amenities and incredible breakfast. We look forward to your next visit! Best Regards, Tamara Mason Brown General Manager

8/10 - 좋아요

kexiaah

단체 여행, 연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Although the building was a little weird, found the check-in process, very smooth and easy!
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Dear Kexiaah, Thank you for your recent visit and for taking the time to share your experience with future travelers. We understand the importance of making a positive first impression, which is accomplished by providing a timely, warm, and seamless check-in experience, and we are overjoyed that we delivered on that promise. It was a pleasure hosting your visit at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion and we hope to become your home away from home whenever you visit our nation’s capital. Best Regards, Tamara Mason Brown General Manager

10/10 - 훌륭해요

Coyon

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked a suite for my sons birthday and it was amazing!
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Dear Coyon, Thank you for choosing to stay with us to celebrate your son’s birthday with us at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion and for taking the time to leave your rating. We are delighted to have exceeded your expectations and look forward to celebrating with you again in the future! Best Regards, Tamara Mason Brown General Manager

10/10 - 훌륭해요

Lauren

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Dear Lauren,Thank you for your kind rating! We are glad you had such a positive experience during your time at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Best Regards, Tamara Mason BrownGeneral Manager

4/10 - 별로예요

Josue

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Dear Josue,Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Best Regards, Tamara Mason BrownGeneral Manager

10/10 - 훌륭해요

Ebony

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location nice hotel
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 28일
Dear Ebony, Thank you for the wonderful review. We are so glad our location worked well for you. Thank you for being our guest. We look forward to your next visit at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion.Best Regards, Tamara Mason BrownGeneral Manager

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I prefer this location since I have been coming to the area nothing else can compare
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 24일
Dear Anthony,Thank you for the generous review and for being a loyal guest. We enjoy hearing from our regular visitors, and we are pleased we exceeded your expectations once again. It was our pleasure serving you at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion, and we look forward to your next visit. Have a wonderful day, and travel safely.Best Regards, Tamara Mason BrownGeneral Manager

10/10 - 훌륭해요

Termia

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Housekeeping need to check pool area for towels. I had to call front desk and wait over a hour for pool towels.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 21일
Dear Termia,We appreciate your generous rating. However, we do want to extend our apologies for the issues you had at our pool and for the inconvenience this caused. Your feedback is essential as we continually strive to improve our guest experience, and we will use it to make sure your next visit is exceptional in every way.Best Regards, Tamara Mason BrownGeneral Manager

10/10 - 훌륭해요

Jonathan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was perfect I will be staying here again in the future
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Dear Jonathan,Thank you for the detailed review. It is always exciting to know that we exceeded your expectations, and we are pleased you enjoyed your stay. Situated in the heart of Washington DC, we offer our guests attentive service, thoughtful amenities, and an exceptional location. It was our pleasure serving you at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion, and we hope to see you again soon. Best Regards, Tamara Mason BrownGeneral Manager

10/10 - 훌륭해요

VLADIMIR

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for a night. But we definitely will go there again. Breakfast is delicious
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Dear Vladimir,We are pleased that you had such an enriching stay at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. Thank you for mentioning how much you enjoyed our breakfast, which offers a variety of decadent options. Thank you for your generous comments, and we look forward to another opportunity to host you again.Best Regards, Tamara Mason BrownGeneral Manager

6/10 - 괜찮아요

Brenda

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
We checked in and went to our room and it was under construction. Went back to the front desk to let them know and they were surprised. Couldn’t decide right away what do do with us and where to put us. Got to new room and the toilet wasn’t working. Thanks god it was a simple fix I could do. But to seriously not know the condition of the rooms was a bit concerning.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 15일
Dear Brenda,Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced at check-in as we strive to deliver attentive, seamless service to each guest. Your comments have been shared with the appropriate individuals to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the enriching hospitality you should have received on this occasion. We hope to welcome you back soon.Best Regards,Dan SirrineGeneral Manager