리셉션

라 퀸타 인 & 스위트 바이 윈덤 DFW 에어포트 사우스/어빙 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 2206개 이용 후기 중 1263개" "
평점 8 - 좋아요. 2206개 이용 후기 중 517개" "
평점 6 - 괜찮아요. 2206개 이용 후기 중 199개" "
평점 4 - 별로예요. 2206개 이용 후기 중 114개" "
평점 2 - 너무 별로예요. 2206개 이용 후기 중 113개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

CHANG HAN

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Hi Chang,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

8/10 - 좋아요

Jea Min

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 11일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Tumentsereg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 5일
Dear Guest,Incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

10/10 - 훌륭해요

Jaogyu

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
아주 좋아요
2021년 8월에 1박 숙박함
답변 제공: Kat 님, 2021년 8월 21일
Thank you for you feedback

8/10 - 좋아요

Nadine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rien de spécial
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Alex

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Walking distance to shopping, outlets, etc. Also very easy to reach by car.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

August

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Hotel for the price. Al was very helpful and friendly.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Alexander

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here for our flight out of DFW. Clean and spacious room, good breakfast. There is a shuttle to the airport, took us to our terminal with no issues.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

6/10 - 괜찮아요

Nigel

단체 여행, 출장 여행
별로예요: 편의 시설/서비스
Airport shuttle was very difficult to get, waited 1.5hrs then just took an Uber.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 - 훌륭해요

Wimer

2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 - 훌륭해요

amy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay. Clean and felt safe staying here solo
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 16일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 - 너무 별로예요

Cara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First of all, I originally selected the Bedford, TX location and your system booked me in Irving. Not happy about the fact you don't have a live person to assist changing this reservation So I was 8 miles away from where I should have been. I accepted the error and dealt with it. This location had no parking available, there were a bunch of teens running around all night and I HAD NO SLEEP along with my guest. This was not worth the stay. I will probably rethink using expedia since I could not get a live person to help me with the system error in booking me elsewhere.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 16일
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 - 훌륭해요

Crystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were sooo nice and welcoming. We did miss housekeeping during our stay, but I think that was our issue as well because we were out and about so much and so didn’t ask for them to go by the room. We just expected that they would. Everything else was great.
2024년 4월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 16일
Hi Crystal,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

4/10 - 별로예요

Johnny

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had a terrible smell. Also the bathroom had hair in the tub and floors were dirty. The refrigerator was very dirty the freezer had mold in it. The chair was peeling. Beds seemed small. I wouldn't recommend this place. Also wanted to check in a little earlier but had to pay $75.00 fee. Had a long trip so I had too. Most hotels I went to didn't have a problem checking in early. Never again at this location.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 - 훌륭해요

JOAQUIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean nice place for the right price
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 15일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 - 괜찮아요

Magaly

2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 16일
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 - 훌륭해요

Wenddy Maritza

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love everything about this hotel am very happy Next time I will choose This beautiful hotel.
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 14일
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Kimley

좋아요: 청결 상태, 직원 및 서비스
Just got here after dark. Have not looked around yet
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 11일
Hi Kimley,Your feedback is invaluable to us as we strive to enhance our services. We value your ideas and suggestions, as they help us to make the necessary improvements. Our team is committed to continually improving, and we look forward to the chance to welcome you back on your future travels, showcasing our ongoing enhancements.

10/10 - 훌륭해요

Ruben

좋아요: 편의 시설/서비스
Nice place
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 11일
Dear Guest,We're thrilled to hear that you enjoyed your stay with us and found our accommodations clean and quiet. Providing a peaceful environment for our guests is a top priority for us. Thank you for your kind words, and we hope to have the pleasure of welcoming you back again in the future!

10/10 - 훌륭해요

LINDSI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 11일
Dear Guest,We're thrilled to hear that you enjoyed your stay with us and found our accommodations clean and quiet. Providing a peaceful environment for our guests is a top priority for us. Thank you for your kind words, and we hope to have the pleasure of welcoming you back again in the future!

10/10 - 훌륭해요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is convinient and has a shuttle to the airport. It is required to call the hotel to send over the shuttle.. so guest must call to get the service but is quick and free.. have cash on hand the driver take tips, he doesnt ask but is a nice driver and help you with the luggage. Property is renovated and rooms are really nice. It has a pool. It is a super nice hotel.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 11일
Hi Wendy,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 - 훌륭해요

melody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel on short notice
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 11일
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Glenn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a nice and quick place to stay. It’s on the route into the airport for the airplanes. However, you could not really hear them. It’s very convenient to get to the Dallas Fort Worth airport, especially for people in rental cars as the return terminal is just a mile or two away. The day manager, Eli was extremely helpful, pleasant and accommodating.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 11일
Dear Guest,Glad to hear that you had a pleasant stay with us! Our convenient location near the airport aims to provide ease of access for travellers, and we are happy you found it convenient, especially for rental car returns. It's wonderful to hear that Eli provided excellent service during your visit. We'll be sure to pass along your kind words to him. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

10/10 - 훌륭해요

Jan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s not the property although that’s great. It’s the staff here and the treatment of guests
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 10일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

ADAIN K

별로예요: 숙박 시설 상태 및 시설
My flight was cancelled and I had to stay in Dallas near airport. It was definitely not with the $150 I paid to stay from 12am to 11am. 1st room I got TV didn’t work and smelled like cigarettes although says none smoking hotel. Was moved to 1st floor, hallway smelled like pee and smell went all the way In to the room. Libby and eating area are clean, breakfast was OK. Typical continental. Reception was meeeh, Typical Texas unwelcoming vibe. Not really thinking of visiting Dallas again but if I do. This wouldn’t be a place I would stay.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 10일
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 - 괜찮아요

Bobbie

Was charged twice for my room and card was charged for incidentals. I was only for 6 hours and left the room almost as I found it.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 10일
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 11일
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 - 좋아요

Rafael

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Personal de recepcion malisimo
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 8일
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Needs to work on killing insects inside the room.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 - 괜찮아요

Hien

가족 여행
next to the highway which too much noise.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Tracey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was perfect for our needs.
2024년 3월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Dear Guest,Thank you so much for giving us the privilege to host your stay and also you liked the location. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Bronwynne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient after a long flight, breakfast included rooms are large and include a desk. A great option for a good price.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

4/10 - 별로예요

Brian

가족 여행
별로예요: 편의 시설/서비스
Poor service and poor attitude. They said they couldn’t find our reservation so we had to pay for a new one. It created a huge hassle and I had to sort with the manager the next day. Not even an apology.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Hi Brian,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 - 훌륭해요

Donal

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 5일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Carolyne

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 5일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Lesieli

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to airport and shopping area.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 5일
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Joshua

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Convenient shuttle, old and worn. Value ok for price
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 5일
Dear Guest,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 - 훌륭해요

Marcello

가족 여행
All ok as espected
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 4일
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 - 훌륭해요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and nice staff.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 4일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 - 너무 별로예요

Yue

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Consider finding alternative accommodations as cleanliness, a fundamental aspect of hotel service, was significantly lacking during my stay. On a positivie note, the front desk Staffs are very nice and professional. Despite the condition of worn carpets, doors, and the cheap toiletries, my primary concern was the cleanliness. In both rooms I booked, I found stained and hairs on the towels, doors, bathroom mirrors, and hairdryers. So gross, I eventually got Clorox to clean it myself. Given the hotel had over 1,200 Google reviews with an average rating of 4.2, anything changed recently in management or standards? It’s crucial for the hotel’s owner to consider that compromising on cleanliness for cost-saving is not a prudent strategy, as maintaining high hygiene standards is essential for any hotel.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 4일
Dear Guest,We appreciate your feedback and apologize for the cleanliness issues you encountered during your stay. We take your concerns seriously and will address them with our housekeeping team to ensure such lapses do not occur in the future. We're glad to hear that you found our front desk staff friendly and professional, and we will strive to uphold that level of service throughout your entire experience. We value your input and will work diligently to improve our standards to meet your expectations.

10/10 - 훌륭해요

Jammie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 5일
Hi Jammie,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 - 좋아요

M

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was good, but there’s only one thing I’d like to mention. We called the hotel when we arrived at the van stop area as they told us, but we had to wait more than 20 minutes to speak to the front desk for asking pick us up.Then we had to wait another 20 minutes for the bus. Later I realized why we had to wait on the phone that long because only one person was at the front desk, doing everything by himself. To the airport, the shuttle runs top of the hour. The hotel was clean and lots of outlets to charge devices. Shuttle driver was nice too.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 3일
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We apologize for the inconvenience you experienced with the shuttle service and the wait times at the front desk. We understand the importance of timely assistance and will work on improving our staffing and shuttle schedules to ensure a smoother experience for our guests in the future. We're glad to hear that you found our hotel clean, with plenty of outlets, and that you had a positive experience with our shuttle driver. We appreciate your understanding and hope to welcome you back for an even better stay.

6/10 - 괜찮아요

Shaunta

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The look of the property online verses in person two different things.
2024년 3월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 1일
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Erick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for the price
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 1일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - 좋아요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room. Decent coffee.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 1일
Hi Dawn,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 - 좋아요

Gary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
24 hour airport shuttle
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 1일
Hi Gary,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 - 괜찮아요

mojgan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
dabbled windows would be great for taking care of the noise from street
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 1일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

muriel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room very clean and spacious
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 30일
Dear Guest,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - 좋아요

Ralph Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 1일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 - 괜찮아요

Natallia

좋아요: 청결 상태
별로예요: 직원 및 서비스
Hotel overall stay was good, clean sheets, clean shower. BUT they charge as for 3 NIGHTS instead 1 NIGHT. We stay in one room, they try to charge us for another. I call them 3 times, problem was not solve, so I depute all extra charges and now waiting for new card to arrive. Not going to stay there again. Booking hotel should be easy, not taking extra week to explaining few different people what happened and ask to return my money back.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 2일
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.