Hello Wonsook, Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Regards, Embassy Suites by Hilton Downtown South Congress Management Team

Thank you so very much for the fantastic rating! We certainly appreciate it!

Hello Jose,Thank you for your review. Based on your rating, it seems you enjoyed your overall stay. Rest assured, our prices are competitive for our area— though please know we welcome all feedback on ways we can elevate our guest experience. That being said, we hope to deliver a fantastic overall value the next time you visit our property. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Keith,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Candice,Thank you for sharing your experience. It's pleasing to hear our team's friendliness and helpfulness stood out during your stay. However, we're concerned about the issues mentioned, such as our pool condition and room cleanliness. We value your insights, and these points will be promptly addressed to ensure a more comfortable and safe environment. Our team looks forward to welcoming you back for a flawless stay. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Alan,We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Tina,Thank you for taking the time to leave a review. We are pleased you enjoyed your stay with us at our prime location. Thank you for letting us know about the room issues you experienced at the time; we are happy to hear that the staff fixed the problems immediately. Thank you for the additional feedback about the facilities, we will look into this promptly. We're so glad to hear you enjoyed our warm, friendly staff and hope to see you again on a future visit. Regards, Embassy Suites by Hilton Downtown South Congress Management Team

Hello Miguel,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Omar,Thank you for joining us at Embassy Suites by Hilton Austin Downtown South Congress. We trust you settled right into our clean accommodations, and rest assured, we'll reach out to our internet service provider regarding your Wi-Fi concern. Despite this, we're glad you enjoyed our convenient downtown location next to the Congress Avenue Bridge and Lady Bird Lake. We value you as our guest and hope you return soon. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Tabitha,Thank you for choosing Embassy Suites by Hilton Austin Downtown South Congress! We're glad our location was convenient for your trip and that you enjoyed our delicious breakfast. Please come stay with us again soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Kristen,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Joshua,We are sorry to hear that your experience fell short of your expectations. Please accept our apologies for any inconvenience you may have experienced during your visit. Our team strives to provide a comfortable and enjoyable experience for all guests, and we will take your comments regarding the property condition into consideration as we work to improve our facilities. We appreciate your input and hope to have the opportunity to deliver a more exceptional stay in the future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Trisha,Thank you for taking the time to leave a review on your recent stay. We regret that you did not become aware of the self-parking fee until your arrival. Please accept our apologies for the issues your party encountered with the garage elevator and amenities in your room. Rest assured, we will pass along your feedback to our management team.Regards, Embassy Suites by Hilton Downtown South Congress Management Team

Hello Aly,Thank you for staying with us and bringing these issues to our attention. We're pleased our team's friendliness made a positive impression on you. However, it's unfortunate to hear about your room and elevator service concerns. Safety and cleanliness are our top priorities. So you can rest assured that we're addressing the concerns you've mentioned to ensure a smoother experience for all our guests. Your feedback is invaluable, and we hope to have the opportunity to exceed your expectations in the future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Rickey,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Illiana,Thank you for choosing Embassy Suites by Hilton Austin Downtown South Congress and for sharing your lovely, five-star review. We are delighted you were impressed with your stay and hope to have the pleasure of welcoming you back again soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Yang,Thank you for taking a moment to share your insightful feedback. It saddens us to hear that we did not meet all of your expectations this time. Our staff strives to ensure that our guests have a comfortable stay, so we are glad to hear that they provided the extra blankets you needed. We will discuss your report with the maintenance team to make sure that your experience with the pool is not repeated. Thank you again for notifying us of your experience and we hope you will consider staying with us again. We know we can provide you with the stay you expected and deserve.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Scott,It was our pleasure to host you at Embassy Suites by Hilton Austin Downtown South Congress, and we're grateful you took the time to let us know your thoughts. We love hearing that you enjoyed your stay. Come back and see us the next time you're in Austin!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Michael,Thank you for your feedback. While we're glad our tasty breakfast was to your liking, we apologize for any issues with the parking garage and for any disappointment with the in-room amenities. Your comments will be shared with our team for improvement, and we appreciate you bringing these matters to our attention.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Steven,Thank you for your review. We're delighted you stayed with us during your time in Austin; however, we regret your disappointment with your experience. Please know that parking fees have become an industry standard, and our prices are competitive for our area. However, we understand your displeasure. Our team is always seeking new ways to improve our facilities and the services we offer our guests, so your feedback is greatly appreciated. Take care, and we wish you safe travels.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Sean, We are thrilled to hear you enjoyed our excellent location and experienced our great staff during your stay! We can't wait to welcome you back for another fantastic visit soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Dear Lilian,Thank you for taking the time to share your thoughts with our team. We are thrilled that our convenient location made a positive impact on your stay with us. However, we are disheartened that we were unable to meet all of your expectations. What you experienced is not typical of a stay with us and we will be sure to use your feedback to improve. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Sean,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Lisa,Thank you for sharing your experience. It's great that you enjoyed our friendly team and satisfying breakfast. We also appreciate your concerns about your room's condition and will consider your insights as we look to enhance this aspect of our guest experience. Your feedback is invaluable for our continuous improvement, and we hope to welcome you back, perhaps with time to enjoy our evening reception. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Stephanie,Our amazing staff works hard to ensure all our guests feel welcome, and John will be glad you appreciated his exceptional service. Thank you for the kind review. Please come see us again soon at Embassy Suites by Hilton Austin Downtown South Congress!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Sean,It was an honor having you stay with us at Embassy Suites by Hilton Austin Downtown South Congress. We are glad our friendly team could provide such outstanding service. Thanks for visiting, and we cannot wait to see you again soon!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Katherine,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Katrina,Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello,Thank you for staying with us and letting us know about your experience. We are glad you and your family had a great visit; however, please accept our apologies for any issues with the shower. Our maintenance team will look into the situation and correct any problems. Again, thanks for your feedback, and we hope to see you and your family the next time you are in Texas!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Chad,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop! Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Julio,We appreciate your feedback and are pleased you had a great stay. However, we are disappointed to learn about the lack of bedding for the sofa sleeper and the missing wash rags and body soap in the shower. Your comments are valuable and will be shared with our team to help us promptly improve our services. On the brighter side, we are proud you enjoyed the hospitality of our team members and would recommend us to others. It was a pleasure to host you, and we look forward to welcoming you back in the future for a much more seamless stay.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Steven,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Raul,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Donna,It's fantastic that so many aspects of your stay pleased you, including our friendly staff, spacious rooms, and hearty breakfast. The next time your travels bring you our way, we'd be honored to host you again at Embassy Suites by Hilton Austin Downtown South Congress!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Patti,We appreciate your feedback, and we apologize for any confusion with your reservation and for any disappointment with the pool. It's unfortunate we were not able to address these matters while you were here, and we'll look into your comments further. We hope your next trip goes more smoothly.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Edwin,Thank you for reviewing your stay at Embassy Suites by Hilton Austin Downtown South Congress. We trust that our complimentary, made-to-order breakfast provided a pleasant start to your day. Feedback is always appreciated as it guides us to continually improve. We'll work to keep our indoor pool at a comfortable and inviting temperature, and your comments will be discussed internally. On behalf of our team, it would be a pleasure to welcome you back. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello George,While we always appreciate hearing from our loyal guests, we are sorry you had concerns with the food service. Please know your comments are important to us and will be shared with the team as we are always working to improve. We truly hope you'll give us another opportunity to welcome you back and impress you once again.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Carlos,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Gia,We appreciate the perfect rating! Thank you so much for being our guest. We hope you’ll join us again for another comfortable stay the next time you're in the area!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Zoila,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop! Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Stephanie,It was wonderful having you as our guest recently. Thank you for mentioning our comfortable accommodations and efficient check-in process. Your feedback will be shared with our team to ensure our high standards of hospitality are being met and to prevent an instance such as this from occurring in the future. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Delmar, Thank you for your great rating! We trust that means you had a great experience and stay with us, and we welcome you back anytime for an even better visit. Regards, Embassy Suites by Hilton Downtown South Congress Management Team

Hello Shaz,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any disappointment with the service and for any issues with the condition of the property. We'll keep your comments in mind, and we'd be grateful for the chance to provide you with a more positive experience.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello William,We greatly appreciate your feedback. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We will be sure to look into your comments further and make changes where necessary. Please consider coming back to join us again soon; we know that we can deliver a better experience. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Jorge,Thank you for the positive rating of your recent stay at Embassy Suites by Hilton Austin Downtown South Congress. We're glad you enjoyed your weekend with us, the excellent service of our housekeeping, bar, and front desk team, and our delicious breakfast. It would be our pleasure to host you again in Austin, so come back soon!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Denisse,Thank you for taking a moment to leave a review. We regret to find that your experience fell short of expectations. Your feedback about temperature is understood, and we'll be sure to discuss this internally to determine ways of improving in this respect. Additionally, your concerns about the elevator in the parking garage will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope you will give us another chance in the future to deliver a seamless and comfortable experience. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Stella,Thank you for taking the time to share your feedback with us. We have taken note of your concerns regarding the condition of your room, as well as the housekeeping service provided. We also understand that parking security is important to our guests, and we are committed to addressing these issues to enhance your experience with us. Your insights are valuable and will help us make the necessary improvements. We hope to have the opportunity to provide you with a more comfortable and satisfying stay in the future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Amanda,Guest satisfaction is very important, and it has brightened our day knowing that you enjoyed your stay with us! We are thrilled that we were a part of your girl's trip. Thank you for your feedback, and we would be honored to welcome you back anytime you are back in Austin celebrating or just for a fun and relaxing visit. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Carl,It was wonderful having you as our guest recently. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your wonderful review, and we hope you return the next time you visit Austin.Regards,Embassy Suites by Hilton Downtown South Congress Management Team