Good and bad.
Nice hotel, located very close to many of Madrid nice locations and must see’s.
But 2 out of 4 nights were affected by loud noise from many people in the street. We chose this hotel as it is located some streets away from Via Grande and heavy traffic, but what we wasn’t aware about was that the hotel is neighbor to a nightclub with noise of people from midnight to the early morning.
So our best advise if this hotel is chosen, then insist to have a room away from the street.
In our post-dialogue with the management of the hotel, we haven’t been able to agree on a descent and fair compensation - We simply didn’t sleep the 2 nights with noise.
We could have reacted after first night, But in our naive believe we thought it was caused by it was the night before Oct. 12, Spain’s National Holiday. But no, another night (our last night) then there was party in the street again :(
We have been offered a discount on future stay, and we claim and expected a real refund as we probably not return to Madrid in near future. One argument why not a refund is possible is that we have booked via hotels.com
All in all, good hotel with bad experiences: Noise and a disappointing handling from the hotel afterwards.