Dear Guest, Thank you for staying with us and for your review. It is nice to know you enjoyed your time with us. However, we apologize for the concerns you had with our staff and for any frustration this caused. Our top priority is providing exceptional hospitality to every guest; therefore, we regret that this was not your experience. We appreciate your patience and hope you will stay with us again.Sincerely,Hotel Management

Dear Solvin, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure all procedures are followed, so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management

Manny, thank you for reviewing Extended Stay America. We are glad you were able to stay here and take advantage of all that our area has to offer. It was great to read that our hotel was just right for your needs. We appreciate your feedback and look forward to accommodating you in the future. Sincerely, Hotel Management

Thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

Sukhyung, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management

David, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management

Thank you for your review. We apologize for the smell you experienced on your visit. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. Please be assured that we have discussed your feedback with our housekeeping team, and we're working with them in order to remove the smell from our property. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management

Although we make every effort to be perfect, sometimes we fall short. We are sorry to know you didn’t like our housekeeping policy As an extended stay property, housekeeping is done on a weekly basis to respect the privacy of our guest's offering them minimal intrusion. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management

Thanks for choosing to stay at Extended Stay America. We are pleased to know our location was ideal for your needs and that you were satisfied with your stay with us. We have taken a note of your observations. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management

Sanggeun, thank you for choosing Extended Stay America for your business trip. We are delighted to read you had a great time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was good and that you were impressed with the kitchenette in your room. It was a pleasure having you here, and we hope to see you again soon. Sincerely, Hotel Management

Dear VICTOR, We apologize for the inconvenience you experienced during your stay. Your comfort is important to us, and we regret that the condition of the bed and curtains and noise disturbances impacted your stay. Please accept our sincere apologies for any inconvenience caused. We are actively addressing these concerns to ensure a more pleasant experience for our guests in the future. Your feedback is invaluable, and we hope you will consider giving us another chance to provide you with a much-improved experience. Thank you for bringing these matters to our attention, and we look forward to welcoming you back for a better stay.Sincerely,Hotel Management

Dear Shelley, We're thrilled to hear about your overall great experience at Extended Stay America! Our friendly staff takes pride in providing exceptional service from check-in to check-out. It's wonderful that even the maids made your stay pleasant. We look forward to welcoming you back for another enjoyable experience soon!Sincerely,Hotel Management

Dear Lidia, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Anna, We are sorry you felt uncomfortable during your stay. Ensuring the safety and comfort of our guests is our top priority. Therefore, we regret this is not what you experienced. We value your feedback and will use it to improve our services. We hope to welcome you back for a more positive experience in the future.Sincerely,Hotel Management

Dear Lucia, We are pleased to hear that our front desk team provided you with accommodating service during your stay. However, we are sorry to learn about your negative experience with our cleaning staff. Providing courteous and helpful service is our standard, and we regret any interactions that fell short of this expectation. Your feedback is valuable, and we will address this issue with our cleaning team to ensure that all guests receive the respect and assistance they deserve. We appreciate your understanding and hope that despite this setback, you will consider giving us another opportunity to provide you with a more enjoyable stay in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Michael, Thank you for choosing us and taking the time to share your feedback. We sincerely apologize for your disappointment and for not meeting your expectations during your stay. Your feedback is valuable as we aim to provide the best experience for every guest. We will address your concerns internally to enhance the overall guest experience. We hope to welcome you back and give you a more satisfying stay. Your feedback is greatly appreciated.Sincerely,Hotel Management

Dear Bertha, Thank you for sharing your feedback with us. We are delighted to hear that you appreciated the kitchenette feature during your stay. However, we are sorry to learn about your safety concerns regarding the lack of security assistance. Please be assured that the safety and well-being of our guests are of utmost importance to us. We will address this issue with our team to ensure that appropriate security measures are in place to assist our guests promptly. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to welcome you back for a more comfortable and secure stay in the future.Sincerely,Hotel Management

Dear okjin, Thank you so much for your kind words about Extended Stay America! Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Timothy, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. We appreciate your candid feedback as it helps us enhance our service. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

Dear Raul, Thank you for staying with us and for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, it is disappointing that we could not provide you with a more pleasant stay. We are grateful for the feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely,Hotel Management

Dear PAUL, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Guest, It was disappointing to read that we did not meet your expectations regarding our complimentary grab-and-go breakfast offerings. We take your concern seriously and will address the breakfast supply issue to ensure a more reliable and fulfilling experience for our guests. We appreciate your understanding and hope you will give us another opportunity to make it up to you on your next visit. Sincerely,Hotel Management

Dear Monica, Thank you for your honest feedback about your recent stay at Extended Stay America. We appreciate your recognition of our cleanliness and the helpfulness of our staff. We apologize for any inconvenience caused by the room's heating and the noise disturbance. Your insights are valuable, and we are committed to addressing these issues for a better experience. We hope to welcome you back and provide an improved stay that exceeds your expectations.Sincerely,Hotel Management

Dear Marissa, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

Dear Juxhin, We are happy you chose Extended Stay America for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Rowena, Thank you for taking the time to leave your valuable feedback for us. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve and to show you why we are an excellent choice when visiting the city.Sincerely,Hotel Management

Dear Arely, Thank you for your positive feedback about Extended Stay America! We're delighted to hear that you had an excellent experience during your stay. Providing a comfortable and enjoyable stay for our guests is our top priority. We appreciate your kind words and hope to welcome you back for another outstanding stay in the future.Sincerely,Hforel Management