표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 438개 이용 후기 중 194개" "
10 - 훌륭해요
194
평점 8 - 좋아요. 438개 이용 후기 중 156개" "
8 - 좋아요
156
평점 6 - 괜찮아요. 438개 이용 후기 중 64개" "
6 - 괜찮아요
64
평점 4 - 별로예요. 438개 이용 후기 중 16개" "
4 - 별로예요
16
평점 2 - 너무 별로예요. 438개 이용 후기 중 8개" "
2 - 너무 별로예요
8
8.8/10
청결 상태
8.8/10
직원 및 서비스
8.0/10
편의 시설/서비스
8.4/10
숙박 시설 상태 및 시설
8.4/10
친환경
이용 후기
10/10 - 훌륭해요
Julie
단체 여행
2024년 4월 15일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and clean. Jerry or Gerry was wonderful and very helpful
Julie
2024년 4월에 1박 숙박함
답변 제공: Susan Drechney AGM 님, 2024년 4월 16일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 - 훌륭해요
Margaret 님, Leonard
2024년 3월 4일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice quiet hotel near shopping center
Margaret
2024년 3월에 1박 숙박함
답변 제공: Susan Drechney AGM 님, 2024년 3월 5일
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
6/10 - 괜찮아요
Nick
가족 여행
2024년 3월 3일
좋아요: 청결 상태, 직원 및 서비스
While the room was clean it is very outdated!
Nick
2024년 3월에 1박 숙박함
답변 제공: Susan Drechney AGM 님, 2024년 3월 4일
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
8/10 - 좋아요
Hugo
연인과의 여행, 출장 여행
2024년 2월 22일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Le déjeuner inclus est bien.
Hugo
2024년 2월에 1박 숙박함
답변 제공: Susan AGM 님, 2024년 2월 23일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 - 훌륭해요
marion
가족 여행
2023년 12월 31일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
marion
2023년 12월에 1박 숙박함
답변 제공: Susan AGM 님, 2024년 1월 3일
I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. Happy New Year
6/10 - 괜찮아요
Barbara
2023년 12월 19일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
I do not like the fact the rooms are only cleaned every 3 days. I was also unhappy because the day the only thing done on the day the room was to be cleaned was putting in clean towels and removing the dirty ones. Garbage was not emptied, and the bed was not made. The stopper for the bathtub was broken and laying to the side of the drain. A person could not have taken a tub bath if they wanted too. Very disappointed and will not return.
Barbara
2023년 12월에 4박 숙박함
답변 제공: Susan AGM 님, 2023년 12월 19일
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.
10/10 - 훌륭해요
Angela 님, Stone Mountain
2023년 12월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Angela
2023년 12월에 1박 숙박함
답변 제공: AGM Susan 님, 2023년 12월 18일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
8/10 - 좋아요
Robb
가족 여행
2023년 12월 12일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy in/out
Robb
2023년 12월에 1박 숙박함
답변 제공: Mandie-GM 님, 2023년 12월 13일
Robb, Thank you for choosing us for your recent lodging needs. We hope to see you in the future should your travels bring you to the area.
2/10 - 너무 별로예요
Clayton
연인과의 여행
2023년 11월 10일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed sheets had what looked like feces on them. It was disgusting. We were moved to another room.
Clayton
2023년 11월에 1박 숙박함
답변 제공: AGM 님, 2023년 11월 10일
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
10/10 - 훌륭해요
Bryce
2023년 10월 1일
Bryce
2023년 9월에 3박 숙박함
답변 제공: Susan AGM 님, 2023년 10월 25일
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 - 훌륭해요
Maritza
가족 여행
2023년 9월 5일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean, stay was great
Maritza
2023년 9월에 1박 숙박함
답변 제공: Mandie-GM 님, 2023년 10월 11일
Thank you for choosing our hotel for your lodging needs. We are happy to hear your enjoyed your stay and we hope to see you in the future.
6/10 - 괜찮아요
Terry
연인과의 여행
2023년 8월 11일
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They room always felt damp, they should have dehumidifiers. They bed and carpet felt damp towels would not even dry that were hung up in the bathroom.
Terry
2023년 8월에 4박 숙박함
10/10 - 훌륭해요
Sandra
가족 여행
2023년 8월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean
Everything was clean and friendly staff
Sandra
2023년 7월에 1박 숙박함
답변 제공: Susan Drechney AGM 님, 2023년 8월 2일
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 - 훌륭해요
diane
2023년 7월 27일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay again when we go that way again soon! All Staff was very kind. Very clean.
diane
2023년 7월에 1박 숙박함
답변 제공: AGM Susan Drechney 님, 2023년 7월 27일
Dear dianeOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 - 좋아요
실제 이용하신 고객
2023년 6월 26일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was clean including carpet, and check-in staff was very friendly.
실제 이용하신 고객
2023년 6월에 1박 숙박함
답변 제공: AGM 님, 2023년 6월 29일
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.
10/10 - 훌륭해요
William
연인과의 여행, 출장 여행
2023년 3월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, convenient to the needed business contact we were looking for. Friendly staff and quick assistance in getting us into our room
William
2023년 3월에 1박 숙박함
답변 제공: AGM Susan Drechney 님, 2023년 4월 3일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
10/10 - 훌륭해요
Roberto
가족 여행
2022년 12월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roberto
2022년 12월에 1박 숙박함
답변 제공: Mandie-GM 님, 2022년 12월 13일
Roberto, Thank you for choosing out hotel for your current lodging needs. We hope to see you in the future should your travels bring you back to Bourbonnais.
8/10 - 좋아요
marvin
연인과의 여행
2022년 11월 25일
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room floor had a inleven drop in middle of room
marvin
답변 제공: Susan 님, 2022년 11월 28일
Hello Marvin,Thank you for taking the time and informing us about issues with your stay. Sorry for any inconvenience it caused. I appreciate you bringing it to our attention. I will share your message with our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Susan DrechneyAssistant General ManagerFairfield Inn
6/10 - 괜찮아요
Jared 님, champaign
아이를 동반한 가족 여행
2022년 11월 13일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Walked in the door and thru the hallway smelled like cigarettes. The yogurt expired that day, and no towels for the pool. Was told there was shortage on Towels
Jared
2022년 11월에 1박 숙박함
답변 제공: Susan-AGM 님, 2022년 11월 14일
Jared,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
10/10 - 훌륭해요
David
2022년 11월 8일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
David
6/10 - 괜찮아요
Bonita
연인과의 여행
2022년 10월 7일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We reserved a king bed and we were given a double queen. Checked and they said our reservation had been changed. We didn’t change it.
Bonita
2022년 10월에 1박 숙박함
답변 제공: Mandie-AGM 님, 2022년 10월 11일
Dear Bonita,Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
10/10 - 훌륭해요
debra
가족 여행
2022년 9월 26일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable experience!
Very clean and comfortable!
debra
2022년 9월에 1박 숙박함
답변 제공: Mandie-AGM 님, 2022년 9월 27일
Debra,Thank you for choosing to stay with us! We hope to see you soon should your travels bring you back to the area.
10/10 - 훌륭해요
lawrence
2022년 9월 6일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
lawrence
2022년 9월에 1박 숙박함
답변 제공: Elizabeth C - GM 님, 2022년 9월 6일
Dear lawrence, We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais.
2/10 - 너무 별로예요
Martha
아이를 동반한 가족 여행, 가족 여행
2022년 9월 6일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Got to the hotel and the room had small red ants all over. We killed so many and finally called the front desk asking for a different room. About 15 minutes later the front desk clerk brought us raid and a cloth to spray and clean our room. Woke up the jext morning with ants IN OUR BED and have hites all over us!
Martha
2022년 9월에 1박 숙박함
답변 제공: Elizabeth C - GM 님, 2022년 9월 6일
Hi Martha, I am so sorry for the inconvenience you experienced during your stay. This situation requires further looking into and I will reach out to you directly via email. Thank you
2/10 - 너무 별로예요
Amber
2022년 7월 9일
Amber
2022년 7월에 1박 숙박함
답변 제공: Elizabeth C - GM 님, 2022년 7월 14일
Thank you for taking the time to review the hotel. I apologize that your stay was not as expected. I will be emailing you personally as I am curious to know what areas of the hotel we can improve and how we can make things right for you. Thank you.
10/10 - 훌륭해요
John
2022년 7월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable
Clean, friendly staff, quiet. Breakfast would give a 6 out in 10
Restaurants close
John
2022년 7월에 1박 숙박함
답변 제공: Mandie-AGM 님, 2022년 7월 8일
Dear John,
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
8/10 - 좋아요
Nancy
가족 여행
2022년 6월 28일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nancy
2022년 6월에 2박 숙박함
답변 제공: Mandie-AGM 님, 2022년 6월 28일
Dear Nancy,
Thank you for taking the time to share your recent experience.
Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.
The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Bourbonnais.
10/10 - 훌륭해요
Ruth
단체 여행
2022년 6월 7일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Ruth
2022년 6월에 1박 숙박함
답변 제공: Mandie AGM 님, 2022년 6월 8일
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback.
8/10 - 좋아요
MattandSarah
2022년 5월 29일
좋아요: 직원 및 서비스
MattandSarah
2022년 5월에 1박 숙박함
8/10 - 좋아요
Emily
연인과의 여행
2022년 4월 7일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay in Bourbonnais!
Emily
2022년 4월에 1박 숙박함
답변 제공: Elizabeth C - GM 님, 2022년 4월 7일
Dear Emily,
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback.
Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais.
10/10 - 훌륭해요
Elida
연인과의 여행
2022년 4월 5일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff was welcoming and friendly.
Elida
2022년 4월에 2박 숙박함
답변 제공: Elizabeth C - GM 님, 2022년 4월 5일
Dear Elida
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback and hope to see you back whenever your travels bring you to the area!
8/10 - 좋아요
Katheryn
2022년 4월 4일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No news channels on any televisions!
Only one complaint: No News on televisions!
Maybe understandable for breakfast room to show only national weather, but no news stations available in private room.. ?!
Katheryn
2022년 4월에 1박 숙박함
답변 제공: Mandie-AGM 님, 2022년 4월 6일
Dear Katheryn,
Thank you for taking the time to share this issue with us.. We appreciate you bringing it to our attention. We will look into this matter further. Thank you for choosing us!
10/10 - 훌륭해요
Sophia
2022년 4월 3일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sophia
2022년 4월에 1박 숙박함
10/10 - 훌륭해요
martin
출장 여행
2022년 3월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
martin
2022년 3월에 1박 숙박함
답변 제공: Elizabeth C - GM 님, 2022년 3월 21일
Thank you for your review! We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you. We hope to see you again soon!
10/10 - 훌륭해요
Connie
가족 여행
2022년 2월 28일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Place
From check in to check out, my stay was perfect. I wish I had time to use the pool, maybe next time. Staff super friendly, hotel was spotless. Oh and it was quiet!
Connie
2022년 2월에 1박 숙박함
답변 제공: Elizabeth C - GM 님, 2022년 2월 28일
Dear Connie,
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais.
10/10 - 훌륭해요
OLEG 님, PUCHHEIM
2022년 1월 28일
OLEG
2022년 1월에 1박 숙박함
10/10 - 훌륭해요
Stacy
가족 여행
2022년 1월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast could have been better. But the hotel was nice and clean. The bed was very comfortable.
Stacy
2022년 1월에 2박 숙박함
답변 제공: Elizabeth C - GM 님, 2022년 1월 24일
Dear Stacy,
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais!
4/10 - 별로예요
Cheryl
가족 여행
2021년 12월 13일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cheryl
2021년 12월에 2박 숙박함
답변 제공: Elizabeth C - GM 님, 2021년 12월 15일
Hi Cheryl,
Thank you for your review. We are curious if there is anything that we could have done to enhance your stay. Please feel free to reach out via the message board.
I look forward to speaking with you!
6/10 - 괜찮아요
Spencer
2021년 11월 22일
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Not the best not the worst
Some things are really nice at this hotel and other things very questionable. I should have taken a pic of the office chair in my room. It looked like it was found in a dumpster. The mattresses could also use an upgrade.
Spencer
2021년 11월에 1박 숙박함
답변 제공: Elizabeth C - GM 님, 2021년 11월 22일
Dear Spencer,
Thank you for choosing to stay at the Fairfield Inn Kankakee Bourbonnais and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Please note that new desk chairs have been purchased and are currently on back order.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Bourbonnais.
8/10 - 좋아요
Molli
연인과의 여행
2021년 11월 21일
좋아요: 직원 및 서비스, 편의 시설/서비스
Nice hotel, friendly staff, my only complaint is that they need to replace the desk chairs in the rooms. Ours was peeling and got on our clothing.
Molli
2021년 11월에 2박 숙박함
답변 제공: Elizabeth C - GM 님, 2021년 11월 22일
Dear Molli,
Thank you for choosing to stay at the Fairfield Inn Kankakee Bourbonnais and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Please note that new desk chairs have been purchased and are currently on back order.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Bourbonnais.
8/10 - 좋아요
Angelina
2021년 11월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Angelina
2021년 11월에 1박 숙박함
답변 제공: Elizabeth C - GM 님, 2021년 11월 8일
Thank you for your review! We are glad to hear you enjoyed your stay and we hope to see you again whenever your travels bring you back to the area!
10/10 - 훌륭해요
Monica
연인과의 여행
2021년 10월 25일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My mattress was spongy but I enjoyed and will visit again.
Monica
2021년 10월에 1박 숙박함
답변 제공: Elizabeth C - GM 님, 2021년 10월 25일
Dear Monica,
Thank you for your kind review! We can't wait to see you again whenever your travels bring you back to the area!
10/10 - 훌륭해요
Justine
2021년 10월 25일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Justine
2021년 10월에 2박 숙박함
답변 제공: Elizabeth C - GM 님, 2022년 2월 1일
Dear Justine, Thank you for your review! We are glad to hear you enjoyed your stay and we hope to see you again whenever your travels bring you back to the area!
4/10 - 별로예요
Gene Klimek
아이를 동반한 가족 여행
2021년 10월 22일
좋아요: 직원 및 서비스
별로예요: 청결 상태
-Black mold in the bathtub
-Room not handicap accessible as promised
-Ran out of pillows; my son had no pillow for the night
-Bed hard as a stone slab
-Tiny bathroom, hard to maneuver in
Gene Klimek
2021년 10월에 1박 숙박함
답변 제공: Mandie-AGM 님, 2021년 10월 22일
Dear Gene,
I apologize that you did not enjoy your stay. Please feel free to give the hotel a call to further discuss the issues you experienced during your stay.
Thank you,
6/10 - 괜찮아요
실제 이용하신 고객
2021년 10월 18일
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Ants in bathroom, lady at counter wasn’t attentive to refill breakfast items.
실제 이용하신 고객
2021년 10월에 2박 숙박함
답변 제공: Mandie D. 님, 2021년 10월 18일
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
10/10 - 훌륭해요
Juliet
2021년 9월 6일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Juliet
2021년 9월에 1박 숙박함
답변 제공: Mandie D, AGM 님, 2021년 9월 7일
Thank you for staying with us!
8/10 - 좋아요
실제 이용하신 고객
가족 여행
2021년 8월 31일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just Passing Through
Stayed for one night. Good hotel for those passing through. It was right off the highway with a few restaurants and attractions close by.
실제 이용하신 고객
2021년 8월에 1박 숙박함
답변 제공: Elizabeth C - GM 님, 2021년 8월 31일
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais.
8/10 - 좋아요
실제 이용하신 고객
가족 여행
2021년 8월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property close to the highway & dining.
실제 이용하신 고객
2021년 8월에 1박 숙박함
답변 제공: Mandie-AGM 님, 2021년 8월 9일
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Fairfield Inn Kankakee Bourbonnais
10/10 - 훌륭해요
Roberto
2021년 8월 3일
Roberto
2021년 7월에 1박 숙박함
답변 제공: Elizabeth C - GM 님, 2021년 9월 16일
Dear Roberto,
We are delighted to have been your chosen hotel during your recent stay in Bourbonnais. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Fairfield Inn Kankakee Bourbonnais and we hope you choose to create more memories with us whenever your travels bring you back to Bourbonnais.
10/10 - 훌륭해요
sue m
2021년 8월 3일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel. Very clean, quiet and comfortable
sue m
2021년 7월에 1박 숙박함
답변 제공: Elizabeth C - GM 님, 2021년 8월 4일
Thank you for your kind review! We are thrilled to hear you enjoyed your stay and can't wait to be your home away from home next time you are in the area!