Super friendly staff, felt really welcome during our visit. Some reviews complain about the location, and while I agree it's not in the prettiest part of Brussels, we never felt unsafe. Just have some common sense if it's late at night. It's really close to the Midi station as well as Lemonier station, and it's also quite within walking distance from the main square. For us, one of the greatest advantages is how close it is to Cantillon. Will definitely stay there again when we go back.