외관

슈어스테이 플러스 호텔 바이 베스트 웨스턴 골드 비치 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 327개" "
평점 8 - 좋아요. 1001개 이용 후기 중 341개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 162개" "
평점 4 - 별로예요. 1001개 이용 후기 중 100개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 71개" "

7.8/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2018년 7월에 1박 숙박함
답변 제공: Tammie W 님, 2018년 10월 13일
Thank you for providing a score regarding your stay.

10/10 - 훌륭해요

chang sek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Love the view and ocean sounds!
2024년 3월에 1박 숙박함
답변 제공: Tammie 님, 2024년 3월 28일
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

6/10 - 괜찮아요

Cynthia

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room really needed updating, flat screen TV, better chairs for the balcony, new headboard. Biggest disappointment was the broken hot tub and pool. How often do both break at same time,? This information should be shared online. Food was good and bed was comfortable.
2024년 3월에 1박 숙박함
답변 제공: Tammie 님, 2024년 3월 19일
Thank you for taking the time to provide feedback on your recent stay. We do apologize that both the pool and hot tub were down at the same time.

8/10 - 좋아요

Clark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great as always
2024년 3월에 1박 숙박함
답변 제공: Tammie 님, 2024년 3월 14일
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

10/10 - 훌륭해요

emilie

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So close to the ocean! Clean and spacious rooms. Super friendly front desk staff.
2024년 3월에 1박 숙박함
답변 제공: Tammie 님, 2024년 3월 12일
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

4/10 - 별로예요

Steve

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was run down (a lot of deferred maintenance needs to be done)
2024년 1월에 1박 숙박함
답변 제공: Tammie 님, 2024년 1월 8일
If you ever have an issue at our hotel, please notify the Front Desk immediately. We are more than happy to move you rooms or find some type of solution for you!

2/10 - 너무 별로예요

Eicke

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Shower Faucet was not switching properly preventing us (2 kids) to have warm baths
2023년 12월에 1박 숙박함
답변 제공: Tammie 님, 2023년 12월 31일
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future.

4/10 - 별로예요

Meet Hitesh

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived at the property on Christmas eve paying a premium for our jetted tub. To our surprise upon arrival, we were informed that the jetted tubs do not work. The sole purpose of doing a long trip was to enjoy the view with the jetted tub. With no other option left, we had to move forward with staying at the property without the amenities provided at the full price. If the facilities mentioned are not available then do not display them on your website and misguide someone’s expectations. Wifi is extremely poor and connectivity is poor.

4/10 - 별로예요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Would not recommend.
Very tired room. We stayed the day after Christmas so not many guests. Quiet. Curtains in the room will let in plenty of light in the morning. You’ll be getting up with the chickens in the summer.
2023년 12월에 1박 숙박함
답변 제공: Tammie 님, 2023년 12월 28일
Thank you for taking the time to provide feedback on your recent stay. We are eagerly waiting for new furniture to arrive in April/May of the New Year

8/10 - 좋아요

Faye

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
beach view, the room was spacious for my dog, clean room
2023년 12월에 1박 숙박함
답변 제공: Tammie 님, 2023년 12월 28일
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

2/10 - 너무 별로예요

Marta

2023년 12월에 1박 숙박함
답변 제공: Tammie 님, 2023년 12월 21일
If you ever have an issue at our hotel, please notify the Front Desk immediately. We are more than happy to find some type of solution for you!

8/10 - 좋아요

Lori

답변 제공: Tammie 님, 2024년 2월 20일
Thank you for taking the time to provide a score on your stay.

8/10 - 좋아요

Monty

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Tammie 님, 2023년 12월 28일
Thank you for taking the time to provide a score on your recent stay.

6/10 - 괜찮아요

Matthew

연인과의 여행, 반려동물 동반 여행
Good stay with our 2 dogs. Great deck with ocean views from 1st floor. Easy beach access. Very large rooms. Some tiles in room(101- pet friendly room) are broken. Furniture has some stains and lots of animal hair on them from previous guests, but we always travel with flat sheets just in case we feel the need to cover furniture.
2023년 11월에 3박 숙박함
답변 제공: Tammie 님, 2023년 11월 29일
Thank you for taking the time to provide feed back on your recent stay. We have in the process of replacing broken tiles in all rooms. New furniture is scheduled for delivered April/May of next year.

2/10 - 너무 별로예요

Vasif

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Tammie 님, 2023년 11월 25일
If you ever have an issue at our hotel, please notify the Front Desk immediately. We are more than happy to find some type of solution for you!

10/10 - 훌륭해요

Laurel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Tammie 님, 2023년 11월 24일
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 - 좋아요

peggy

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms were spacious lots of comfortable seating, pets rooms do not give you much of a view of the ocean, but the room was comfortable
2023년 11월에 4박 숙박함
답변 제공: Tammie 님, 2023년 11월 19일
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 - 좋아요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay, the room was nice and roomy with a beautiful view of the ocean. The free breakfast was delicious. We would definitely stay here again.
2023년 11월에 2박 숙박함
답변 제공: Tammie 님, 2023년 11월 21일
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

2/10 - 너무 별로예요

Jason

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wet Dog Smell
We called ahead for a late check-in, then was asked to enter a back door where we squeezed through a narrow hallway lined with dirt and cigarette butts. The attendant was pleasant and accommodating with some towels. The room did not smell musty, so we opened the back door hoping the ocean breeze would air the room out. Tired, we headed to bed, we layed in bed overwhelmed by the musty smell (wet dog). We attempted to power through and fell asleep briefly, but we woke up with headaches and sick smells. We packed up and left at 3am, and called the office in the morning. The office staff was unapologetic, defensive, and rude. Never staying here again, better hotels down the road.
2023년 11월에 2박 숙박함
답변 제공: Tammie 님, 2023년 11월 15일
If you ever have an issue at our hotel, please notify the Front Desk immediately. We want you to have a comfortable and restful stay. Sleep is an important factor in this! We are more than happy to move you rooms or find some type of solution for you!

8/10 - 좋아요

Jeanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Tammie 님, 2023년 11월 8일
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

2/10 - 너무 별로예요

Alicia

좋아요: 청결 상태, 직원 및 서비스
We got there after dark, there were kids running around outside being a bit loud, having fun but you could hear them inside the room. The room it's self had good, but wore furniture, the head board had extensive marks in it. The bathroom didn't seem very clean, the tub had remnants in it, the stopper didn't really work ,there was some mold on the roof, and the towels were stained. We did enjoy the view from the 3rd floor, we stayed up a while to watch the full moon on the water which ened up being a mistake because they started construction at 7:45 am on that Sunday 10/ 29 right next to our room. Which stated with a meeting that really upset their dogs at 7:20am
2023년 10월에 1박 숙박함
답변 제공: Tammie 님, 2023년 10월 31일
We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process. Unfortunately we are unable to control over when construction starts next door.

10/10 - 훌륭해요

Devon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife liked it for the close walk to the beach.
2023년 10월에 1박 숙박함
답변 제공: Tammie 님, 2023년 10월 27일
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

10/10 - 훌륭해요

SHARON 님, Coarsegold

2023년 10월에 1박 숙박함
답변 제공: Tammie 님, 2023년 11월 19일
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

10/10 - 훌륭해요

Samantha 님, Roseburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff, room was clean. Breakfast was yummy.
2023년 10월에 1박 숙박함
답변 제공: Tammie 님, 2023년 10월 26일
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

4/10 - 별로예요

James 님, Fredericton

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very disappointed in this property. Firstly they charged us $30 to allow us access to our room 1.5 hours before check in (where was our credit for leaving 3 hours early the next day!?). The property is very worn out and run down. Not nearly up to snuff compared to other Best Westerns we’ve stayed at. Our trash can wasn’t even emptied when we arrived and orange peels were left on the floor. There is a beautiful view of the ocean but the night we were there it was unwalkable due to high tides that were very violent. Lots of noise throughout the hotel which kept us up. Breakfast next day was nice and they certainly tried some new things compared to other motels we’ve stayed at but overall we would never return as the place was really run down unfortunately.
2023년 10월에 1박 숙박함
답변 제공: Tammie 님, 2023년 10월 22일
We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

8/10 - 좋아요

Nardi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Nice, but no air conditioning
Reasonably nice, older property. The room was clean. However, there is NO air conditioning in the room. When we arrived it was at least 85 degrees in the room. We open the terrace door and left to get supper. When we returned, it was still about 80 degrees. We slept with the terrace door open. It eventually cooled down, but having your door open all night doesn't give you a good feeling.
2023년 10월에 1박 숙박함
답변 제공: Tammie 님, 2023년 10월 19일
Our rooms face that sunset and it does heat up quite quickly during that time. I apologize that the rooms do not have ACs. Many of the older buildings on the coast were never built with ACs since the coast temperature is mostly cool throughout the year.

10/10 - 훌륭해요

Kenneth H

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was nice at check in and the breakfast was pretty good. Had real plates and silverware
2023년 10월에 1박 숙박함
답변 제공: Tammie 님, 2023년 10월 20일
Thank you for the great review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

6/10 - 괜찮아요

Michael

2023년 10월에 1박 숙박함
답변 제공: Tammie 님, 2023년 11월 8일
Thank you for taking the time to provide a score on your recent stay.

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Right off the hwy and right on the ocean. Great view and great place to relax
2023년 10월에 1박 숙박함
답변 제공: Tammie 님, 2023년 10월 11일
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 - 좋아요

Oleg

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Stay
We enjoy the room and we highly recommend it!
2023년 10월에 1박 숙박함
답변 제공: Tammie 님, 2023년 10월 11일
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 - 좋아요

Arthur

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful views of the ocean. Great location for day tours around the area.
2023년 10월에 1박 숙박함
답변 제공: Tammie 님, 2023년 10월 10일
Thank you for the great review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

2/10 - 너무 별로예요

Dennis 님, RENO

좋아요: 청결 상태
별로예요: 직원 및 서비스
No check in allowed until after 4:00 pm
2023년 9월에 1박 숙박함
답변 제공: Tammie 님, 2023년 9월 27일
Thank you for taking the time to provide feedback on your recent stay. Check in time is 4pm. Guest are checked in prior to 4pm if the room type they booked is clean and inspected.

4/10 - 별로예요

Carla 님, Laramie

2023년 9월에 1박 숙박함
답변 제공: Tammie 님, 2023년 9월 27일
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a massive fan. Felt uncomfortable, not that clean. May be just a standard US motel vibe but I did not like. Very glad to leave.
2023년 9월에 1박 숙박함
답변 제공: Tammie 님, 2023년 9월 23일
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future.

10/10 - 훌륭해요

Lynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They had an exceptional breakfast buffet. They drain in the shower was slow to drain.
2023년 9월에 1박 숙박함
답변 제공: Tammie 님, 2023년 9월 15일
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 - 좋아요

Ashley

2023년 9월에 3박 숙박함
답변 제공: Tammie 님, 2023년 10월 10일
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 - 좋아요

Barbara

연인과의 여행
좋아요: 편의 시설/서비스
Very nice staff and clean rooms
2023년 9월에 2박 숙박함
답변 제공: Tammie 님, 2023년 9월 13일
Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

6/10 - 괜찮아요

Anita

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
We loved the beach access from our room. Parking was easy and convenient. My family enjoyed the pool. We liked breakfast being provided, but it was the very same thing three days in a row. Idea- Maybe try serving bacon or sausage instead of ham with the scrambled eggs? Didn't like the screen falling off the track, needing to hold toilet handle down waiting for it to flush. Sink faucet needed replacement. Had to ask for list of channels. More negatives than positives. Will look for a different coast lodging next time.
2023년 9월에 3박 숙박함
답변 제공: Tammie 님, 2023년 9월 13일
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us

8/10 - 좋아요

Patti

2023년 9월에 1박 숙박함
답변 제공: Tammie 님, 2023년 9월 10일
Thank you for taking the time to write a review on your recent stay.

6/10 - 괜찮아요

Monnita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very friendly staff at check-in and breakfast. Rooms could use some major updating. Breakfast selections were average. Maybe add more fresh fruit but overall a nice place to stay in Gold Beach.
2023년 8월에 1박 숙박함
답변 제공: Tammie 님, 2023년 9월 6일
Thank you for taking time to provide feedback on your recent stay. Your comments on our performance were much appreciated and shall be shared with the appropriate team members. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

8/10 - 좋아요

Claude

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Tammie 님, 2023년 9월 3일
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

2/10 - 너무 별로예요

Yolanda

별로예요: 직원 및 서비스
2023년 8월에 2박 숙박함
답변 제공: Tammie 님, 2023년 9월 1일
Are there any comments or specific feedback that you can provide about your recent stay? We always love to hear your suggestions and opinions in order to implement improvements in all of our departments. Your satisfaction is very important to our entire staff.

2/10 - 너무 별로예요

Leandrew

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room smelled musty like there was poop stuck on the carpets or sheets
2023년 8월에 1박 숙박함
답변 제공: Tammie 님, 2023년 8월 31일
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us.

10/10 - 훌륭해요

Laura

2023년 8월에 1박 숙박함
답변 제공: Tammie 님, 2023년 9월 15일
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

6/10 - 괜찮아요

Sandra

2023년 8월에 1박 숙박함
답변 제공: Tammie 님, 2023년 9월 13일
Thank you for taking the time to provide a score on your recent stay.

6/10 - 괜찮아요

Stephanie

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The people were very nice but the property itself was very dated the tub handle didn’t stay on there were broken chairs on our balcony but it’s the biggest hotel room I have had in a long time everybody was very kind the hot tub could use a good clean and the rooms need some more attention to detail when cleaning the ac didn’t work but it was good for what it was. It’s just an old hotel.
2023년 8월에 2박 숙박함
답변 제공: Tammie 님, 2023년 8월 23일
Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one.

8/10 - 좋아요

Abigail

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Older hotel,
2023년 8월에 1박 숙박함
답변 제공: Tammie 님, 2023년 8월 23일
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 - 좋아요

Timothy

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Tammie 님, 2023년 8월 20일
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

6/10 - 괜찮아요

Nanette

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beach access was great. The room needs upgrades. Patio door doesn't lock and they obviously knew it because there was an old curtain rod in the window frame that we used to insure no one could get in. Breakfast was ok. Staff was ok.
2023년 8월에 1박 숙박함
답변 제공: Tammie 님, 2023년 8월 13일
Thank you for taking the time to provide feed back on your recent stay.