6 개의 레스토랑(세계 요리)

윈덤 알트라 플라야 델 카르멘 어른 전용 올 인클루시브 여행 후기

4 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 2371개 이용 후기 중 1357개" "
평점 8 - 좋아요. 2371개 이용 후기 중 584개" "
평점 6 - 괜찮아요. 2371개 이용 후기 중 237개" "
평점 4 - 별로예요. 2371개 이용 후기 중 93개" "
평점 2 - 너무 별로예요. 2371개 이용 후기 중 100개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

Kevin M

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was amazing. Felt crowded around the pool and bars. Dining was average, room service good.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Marian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wyndham has been busy in restoring the beach area as when we were there 2 years ago, the beach just outside the boundary of the main pool was non-existent. There are now loungers in the area where water used to be. Same with the ground level suites that face the ocean - you might not be access the beach still but at least water is not lapping at the balcony door. The hotel has implemented a rule regarding placing the hotel towels and personal items to reserve loungers by the main pool and pool by Off the Hook; unfortunately, occasionally staff will remove the items after an hour. It is sad that some patrons do not like to follow the rule as everyone should have opportunity to relax by the pool. Jorge, pool and bar manager informed me that towel/reservations is a work in progress. The Wyndham front line staff including management are welcoming (Alexandro) and are willing to help out with reasonable requests. The food at the resort are superb. The buffet have variety so one never gets bored of having the same food though I can never get enough of taco chips/salsa/habanero. Thanks to Eduardo and Hector for introducing me to the lovely hot sauces. Sebastian, thank you for remembering my pot of decaf coffee with hot leche (milk) in the morning. Suggestions: please reinstate small bills for exchanging for large bills and bring back my popcorn.
2024년 4월에 6박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 24일
Dear Marian, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable.

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect
2024년 4월에 2박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 4월 23일
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 4월에 3박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 4월 23일
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Manuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In the middle or everything
2024년 4월에 2박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 4월 23일
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future."

8/10 - 좋아요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you are looking for an easy place to vacation this is a good area. TONS of shopping a block away. Lots of transportation available.
2024년 4월에 8박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 4월 22일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 - 훌륭해요

Erika

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es un excelente hotel, nos encanta, todo el personal es super amable, siempre son muy atentos y serviciales, es nuestra segunda vez en el hotel y sin duda regresaremos muchisimas veces mas.
2024년 4월에 4박 숙박함
답변 제공: Miguel Morales Gerente en Turno 님, 2024년 4월 22일
En nombre del personal y la administración de nuestro resort, nos gustaría agradecerle por tomarse el tiempo para publicar una reseña de su experiencia con nosotros. Fue un placer ser su anfitrión durante su reciente escapada Tenga la seguridad de que hemos compartido sus amables comentarios con nuestro equipo como motivación para mantenernos al día con nuestro compromiso de ofrecer experiencias verdaderamente notables a nuestros huéspedes.Esperamos darle la bienvenida nuevamente en Wyndham Alltra Playa del Carmen, su casa lejos de casa

10/10 - 훌륭해요

Catherine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel and fabulous staff
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 4월 22일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

8/10 - 좋아요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food was ok. Not enough flavor. The pool bar and sushi bar close kind of early to me for it to be adults only. We like our view and room Need more activities maybe karaoke night.
2024년 4월에 3박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 4월 22일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway to WAPDC. We apologize for not meeting your expectations during your recent gateway. Please be certain that we’ve taken your comments very serious and we will work With the food flavors and as well we Will recheck the activities program as you mentioned Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service

10/10 - 훌륭해요

Amy Judith Diaz

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing time, very clean , attentive, a lot of dining options with good food. They also had a lot of activities throughout the day and walking distance from 15 Ave, mall, clubs, shops!
2024년 4월에 2박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 4월 22일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 - 훌륭해요

Symphony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was amazing! The staff was polite and the room was so clean! I was very excited that there was shopping near by.
2024년 4월에 7박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 21일
Dear Symphony, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent stay with us!

10/10 - 훌륭해요

Hernalyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, most of the staff ate friendly and other odd ones but overall we have a good time.
2024년 4월에 6박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 4월 21일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 - 훌륭해요

Jesus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was nice and helpful.
2024년 4월에 5박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 20일
Dear Guest Jesus,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed our service. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

6/10 - 괜찮아요

Jose

Their is only 4 restaurants and three require reservation, so only one you can go all the time if you forget to make the reservation, and the food is ok, but not a lot of choices, and we always see ourselves asking for stuff instead of them checking on us, like not drinks, the hotel was nice but I don’t think I will be back
2024년 4월에 2박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 20일
Dear Guest JoseThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not receive enough attention to the detail and that you could not enjoy our restaurants. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 - 훌륭해요

Neil

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at Wyndham are fabulous. We had a great time here the rooms are clean and everything was just great. I would highly recommend.
2024년 4월에 7박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 4월 21일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

4/10 - 별로예요

Iran

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 21일
Dear Iran, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we appreciate the time invested in sharing your experience with us.

10/10 - 훌륭해요

Olivier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great spot close to everything making it walkable and convenient
2024년 4월에 5박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 19일
Dear Olivier, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your experience with us.

8/10 - 좋아요

Johnny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 17일
Dear Guest JohnyWe thank you for reviewing your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.We hope that had a nice stay and it will be a pleasure to receive you again.Sincerely,

10/10 - 훌륭해요

THOMAS

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We found the resort to be top notch in every area. Staff was attentive and friendly.
2024년 4월에 3박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 17일
Dear Thomas, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen! We appreciate the time invested in sharing your comments and the remarks about our wonderful team! Kind regards.

8/10 - 좋아요

francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 17일
Dear Guest FranciscoOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.We hope that had a nice stay and it will be a pleasure to receive you again.Best Regards,

4/10 - 별로예요

joseph

별로예요: 청결 상태, 숙박 시설 상태 및 시설
More entertainment need a lot more to do everything close at 12pm
2024년 4월에 4박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 17일
Dear Joseph, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we appreciate your suggestions and we will make sure to pass along our appropriate teams. Kind regards.

10/10 - 훌륭해요

Mitko

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are awesome , property is very clean and very stylish.
2024년 4월에 6박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 15일
Dear Guest MitkoMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our facilities and cleanliness. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 - 훌륭해요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved this property! So beautiful and staff was so amazing. Only thing was the bars close early but it’s so close to the tourist bars. We will be back!
2024년 2월에 5박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 14일
Dear Samantha, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience with us!

10/10 - 훌륭해요

Jon-David

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and Wonderful staff
2024년 4월에 4박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 13일
Dear Guest Jon-David,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our location and service amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We absolutely had the best time, we will be back!!
2024년 4월에 5박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 13일
Dear Chris, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen! We are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience with us.

10/10 - 훌륭해요

HAILEY MARIE CASSIDY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an incredible week here. It started out rocky when the lock to our room would not work but they changed it and moved us rooms the next day. The food and staff are 10/10, the pool has great entertainment but the other side was relaxing if that was what we were feeling. It’s walking distance to the main shopping street. Overall I would come back and recommend this place to anyone
2024년 4월에 7박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 13일
Dear Hailey! Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience with us! So glad your vacation turned to the positive side!

8/10 - 좋아요

Alejandro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nos encanto!
2024년 4월에 5박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 12일
Estimado Alejandro, Gracias por escoger Wyndham Alltra para su reciente estancia en Playa del Carmen, nos alegra saber que su estancia fue placentera y agrademos el tiempo invertido en compartir su experiencia.

10/10 - 훌륭해요

Dylan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was very nice and all the food was amazing. Would definitely come back
2024년 4월에 3박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 12일
Dear Dylan, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your experience with us.

10/10 - 훌륭해요

Vrej

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 11일
Dear Guest VrejMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.Best Regards,

8/10 - 좋아요

Darlene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was great. The hotel clean, staff was very friendly and helpful.
2024년 4월에 3박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 10일
Dear Guest DarleneMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our location, cleanliness and service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

6/10 - 괜찮아요

Kevin 님, Loveland

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Location
2024년 4월에 4박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 10일
Dear Guest KevinOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.It is a pleasure to know that you enjoyed our location and it will be a pleasure to receive you again.Best Regards,

8/10 - 좋아요

Tracey

가족 여행
They should have mimosas available at breakfast. Bars don’t open until 11am After all we are on vacation and who doesn’t like a Caesar/Bloody Mary/mimosa with their eggs?….
2024년 4월에 5박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 8일
Dear Guest Tracey, Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Here at Wyndham Alltra, we continuously strive to meet your needs and we appreciate your feedback regarding our bar hours however unfortunately this depends on government law and there is not much we can do about it. Please allow me to apologize. We appreciate the time you took to share your comments, and it is our hope to serve you in the future. Sincerely,

6/10 - 괜찮아요

Garrett Alexander

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
2024년 3월에 7박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 8일
Dear Guest GarrettMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.Best Regards,

10/10 - 훌륭해요

Nohemy S

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the friendliness of the staff and the room was amazing. Only thing that needs improvement is having more availability by the main pool. All chairs were reserved
2024년 4월에 3박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 8일
Dear Guest NohemyThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our service and facilities. We will share your comments with the team to continue working in an outstanding way.Here at Wyndham Alltra, we continuously strive to meet your needs and expectations and your feedback is very important to us, thus you can be sure we are already working to have more lounge chairs at the pool.We appreciate the time you took, and it is our hope to serve you in the future.Best Regards,

10/10 - 훌륭해요

Leonardo Godina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place overall
2024년 3월에 6박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 8일
Dear Guest Leonardo,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

8/10 - 좋아요

Jacqueline

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The decor of the place was beautiful overall. The beach was underwhelming. The North Beach would've been more popular if there was umbrellas for shade. It definitely was a more "party vibe" resort than we would've liked. The music was incredibly loud, to the point you couldn't talk to friends without shouting. They had loud party music in one pool, more chill music in the other, and a jackhammer going as they were renovating the deck. Overall the noise level was quite overwhelming - not really a chill vacation vibe we were going for. Their buffet food was the Mexican restaurant were quite good. The steakhouse was so-so and the Italian restaurant was okay. The pizza at the pool and the ice cream was awesome. Overall we had a pretty good time but probably wouldn't be our resort of choice going forward. If you like to party, then this resort is for you.
2024년 4월에 5박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 8일
Dear Guest JacquelineThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you could not rest properly due to the noise and that the hotel's vibe was not to your likely. Please rest assured that we are taking the appropriate measures to address all the problems and prevent any future occurrences. Your comments helps us to improve every day.On the other side, it is a pleasure to know that you enjoyed our facilities and mexican and pizza restaurants. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Do not hesitate to visit us in other season, to show you that we can have a more chill vibe.Sincerely,

10/10 - 훌륭해요

Nathan

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very good, staff were great. Half way through the trip they decided to jack hammer through a raised platform near the pool
2024년 4월에 5박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 8일
Dear Guest NathanThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our facilities and service. We will share your comments with the team to continue working in an outstanding way.Here at Wyndham Alltra, we continuously strive to meet your needs and expectations and your feedback is very important to us, please allow me to apologize for the inconvenience with the works at the pool. Unfortunately, there are certains maintenance works that had to be done to improve your experience. It will be a pleasure to receive you again to show you the improvements.We appreciate the time you took to share your comments.Best Regards,

8/10 - 좋아요

Celeste

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, we enjoyed our visit. It's a clean and nice resort. The pool is nice, however, it's nearly impossible to get a lounge chair. People put their towels on the lounge chairs and leave them there all day. We liked the north beach and bar. Although all of the locals come down and hang out in front of the resort. We enjoyed the tacos and pizza around the pool! We loved the daily activities and evening performances. The buffet restaurant was great for breakfast and good for lunch and dinner. The restaurants were okay, the Italian one was our favorite. Reservations weren't always available. The ocean view rooms face the streeet and it was very noisy! The resort across the street would start playing music at 4:30am and the management said there was nothing they could do about it. The day manager, Jacqueline, was very attentive to our needs and did what she could to remedy the situation. However, 4 out of the 7 days the music played and woke us up. We would not go back.
2024년 3월에 7박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 5일
Dear Guest CelesteThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was noisy and that you couldn't enjoy the pool and properly. Unfortunately there are certain factors that are not in our control, but you can be sure that we are in a continuous improvement, and we are working already to get a better quality of rest for our guests. At the same time, please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. On the other side, many thanks for your remarks regarding cleanliness and food. We will share your comments with Jaqueline to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 - 훌륭해요

Colleen Patricia 님, Merritt

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the spectacular location right on the beach. The area was kept very clean of seaweed that washed ashore. The security kept the beach free of any aggressive beach vendors. The cleaning and serving staff were extremely helpful and always friendly. The concierge were helpful. The activities staff kept things interesting and fun. The poolside bartender worked so hard as did the waiters to keep those drinks coming. They served up delicious concoctions like my favorite, the Happy Monkey. I would love to go back to this resort. My only complaint is the day pass for my son to visit and use the amenities including drinks and food was approx $100. Without the pass we had to leave the restore to see him. The pagodas around the pool are expensive $89-135 per day and there aren’t enough lounge chairs for everyone due to people not sharing them when they aren’t using them. Everything else was great!
2024년 3월에 8박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 5일
Thank you so much for your detailed feedback! We're thrilled to hear that you enjoyed our spectacular beach location and that our team went above and beyond to make your stay memorable. It's wonderful to know that you found our facilities clean, our staff friendly and helpful, and that you had a great time with our activities and delicious cocktails, especially the Happy Monkey!We appreciate your constructive feedback regarding the day pass pricing and availability of lounge chairs. Rest assured, we take all guest feedback seriously and will look into ways to improve these aspects of our resort experience. We want every guest, including your son, to feel welcomed and have access to our amenities without any inconvenience.We sincerely hope to welcome you back to our resort in the future and provide you with an even better experience. If you have any further suggestions or feedback, please don't hesitate to reach out. Thank you for choosing to stay with us!

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best thing about the experience was the people who worked at Wyndham Alltra PDC. Sprcial shout out to Gabriel at the front door who was extremely helpful. Also Diego the concierge who went out of his way to make sureyou were well informed about your options for a fun day.
2024년 3월에 4박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 5일
We greatly appreciate your kind words and are delighted to hear that our team members, particularly Gabriel and Diego, made a positive impact on your experience at Wyndham Alltra PDC. It's wonderful to know that they provided you with exceptional service and went above and beyond to ensure you had a memorable stay.Gabriel and Diego epitomize our commitment to delivering outstanding hospitality, and we will be sure to pass along your commendations to them. Their dedication to assisting our guests and providing valuable information reflects the high standards we strive to maintain at our resort.Thank you for recognizing their efforts, and we hope to have the pleasure of welcoming you back to Wyndham Alltra PDC in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.

8/10 - 좋아요

Debbie Mongloan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food is just ok, international buffet is hit and miss, the Asian night food is horrible. Mexican Restaurant is not good, Italian is the best. The room cleaner is not good. Our body gel was empty since we arrive we left bottle open to remind them to fill up, but after 3 days still overlooked and not refill it.
2024년 3월에 4박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 5일
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconsistencies you experienced with our food offerings and the unsatisfactory service from our room cleaner.Your comments regarding the international buffet and Asian night food not meeting your expectations are duly noted, and we will work closely with our culinary team to address any issues with quality and consistency. Additionally, we regret to hear that your experience at our Mexican restaurant fell short of your expectations, but we're glad to hear that you enjoyed the Italian cuisine. We will pass along your compliments to our Italian kitchen team.Regarding the oversight with the body gel in your room, we are truly sorry for the inconvenience this caused during your stay. Rest assured, we will address this matter with our housekeeping team to ensure that such oversights are not repeated in the future.Your feedback is invaluable to us as it helps us identify areas where we can improve our services and enhance the overall guest experience. We hope that you will consider giving us another opportunity to exceed your expectations in the future. If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Jose

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recommend this place
2024년 3월에 3박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 3일
Dear Guest JoseMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed your stay. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 - 훌륭해요

Tiffany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful stay at this resort. The location, food and staff are all amazing! We would definitely go back and recommend to anyone looking for a wonderful all inclusive resort in Playa Del Carmen.
2024년 3월에 7박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 3일
Dear Guest Tiffany,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our service, location and food amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

8/10 - 좋아요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is an adults only property. It was clean and safe and right on a small beach with a fantastic view from a balcony that came with a hammock. Staff was always helpful and polite though for three days I asked for face clothes that I never got during my entire stay. If your room overlooks the pool area it can be very loud until 10 PM when the pool calms down. The food was good with decent variety. It was easy to make reservations for the upper end dining options which were excellent. The downsides of staying here are that you have to rent a cabana for $79.00, there are no free options and limited lawn chairs to use for free. The beach is not really useable for swimming. You can walk next door to a really nice beach, however, other hotels have their chairs and cabanas set up and you cannot use them or even rent them so bring your own chair and towel and fight for limited space. Lots of fun places to eat within walking distance and several drinking establishments.
2024년 3월에 4박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 3일
Dear Guest KimberlyThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Your feedback is very important to us, and I am saddened to hear that you experienced issues with the noise, face clothes and sunbeds during your stay. Please rest assured that we are taking the appropriate measures to address all the problems and prevent any future occurrences. Your comments helps us to improve every day.On the other side, it is a pleasure to know that you enjoyed our service, food, location and cleanliness. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to serve you in the future.Sincerely,

10/10 - 훌륭해요

sandra olivia

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy limpio muy amables y muy buena atención
2024년 3월에 4박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 2일
Estimada Sandra OliviaMuchas gracias por hacernos llegar los comentarios de su reciente estancia en Wyndham Alltra Playa del Carmen Adults Only All Inclusive.Nos deleita saber que ha pasado una estancia placentera y que nuestro servicio y limpieza fueron primordiales para hacer su estancia inolvidable.Esperamos que nos visite nuevamente para otras increíbles vacaciones y demostrarle que en Wyndham Alltra Playa del Carmen nos encontramos en mejora continua para la entera satisfacción de nuestros huéspedes.Sinceramente,

10/10 - 훌륭해요

Douglas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beach is smallish and they are fighting the never ending battle of seaweed washing up on shore. But they fought that fight well everyday! Great people, great food options, and an easy walk to the safe market area a block away. Many of the market area merchants are a little aggressive to get your attention, just more of an annoyance than anything for some of them. Wish there was a bar option before 11am, but otherwise had a great stay and would do it again!
2024년 3월에 7박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 4월 2일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 - 훌륭해요

Sabarna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 4월 1일
Dear Sabarna, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we apprecoate the time invested in sharing your experience.

10/10 - 훌륭해요

ULA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean excellent service and beautifull
2024년 3월에 4박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 4월 1일
Dear Guest ULA,Thank you for taking the time to rate your recent stay with us. We truly appreciate your positive rating and are thrilled to know that you had a great experience during your time at Wyndham Alltra Playa del Carmen Adults Only, All Inclusive Resort. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.Warm regards.

8/10 - 좋아요

Ricardo

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed the staff service and overall experience. Cleanliness of towels and halls could be improved, as well as quality of the specialty restaurants.
2024년 3월에 4박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 1일
Dear Guest RicardoThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am particularly pleased that you had a nice stay despite the issues with the cleanliness. I will share your comments with our team, to address the problem and to prevent any future incidences. Here at Wyndham Alltra, we continuously strive to exceed your expectations. Thank you again for sharing your comments, and we look forward to serving you in the future. Sincerely,

8/10 - 좋아요

Patrick S

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great resort, really fun. The staff is exceptional. Could use an update sooner than later but it’s very good. Restaurants are good, not great but a great variety. My one and only complaint was getting a couples massage and paying for a hot stone upgrade, we had been there only one day and had gotten a lot of sun, a little sunburnt on my shoulders but not much, they refused to give us a hot stone massage and switched it to cold stone - it was terrible. My girlfriend wasn’t burnt at all and they wouldn't give her a hot stone massage either. The couple we travelled with both got their hot stone massage and were both at least as burnt as I was. The massage was a disaster and it angers me 6 days later typing this. I get a lot of massages, especially on vacation and this has never happened. My shoulders are worse than they were when I arrived. Time for some CBD oil and my Theragun.
2024년 3월에 7박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 4월 1일
Dear Guest Patrick SThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your spa experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not receive the massage that you wanted. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. On the other side, it is a pleasure to know that you enjoyed our service and facilities. We will share your comments to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Do not hesitate to let is know if this happens to give a personalized service.Best Regards,