2 개의 야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

그랜드 하얏트 무스카트 여행 후기

5 out of 5
그랜드 하얏트 무스카트
Shatti Al Qurm, Muscat

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 476개 이용 후기 중 268개" "
평점 8 - 좋아요. 476개 이용 후기 중 136개" "
평점 6 - 괜찮아요. 476개 이용 후기 중 42개" "
평점 4 - 별로예요. 476개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 476개 이용 후기 중 12개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Myungho

별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 2월 21일
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future.

8/10 - 좋아요

Ickjong

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
5성 호텔이지만 저렴한 가성비가 좋았습니다.
2021년 9월에 2박 숙박함

8/10 - 좋아요

JIHUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice beach and pool
It was clean and comfortable for eid vacation. Especially, I really enjoyed the view for the beach including swimming pool.
2017년 6월에 1박 숙박함
Dear Jihun, Greetings and thank you for sharing your feedback, we appreciate the positive review and look forward to welcome you back. Best Regards Fadi Akeel Director of Operations

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Mounes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Shauntel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and I recently stayed at the Grand Hyatt Muscat and it was a great experience! It was our first family trip after having our baby and the staff was AMAZING! Everyone was so kind and accommodating. The hotel is very charming and welcoming. You can tell that it is a bit older but not in a negative way. All facilities were clean and easy to use. I would definitely recommend this hotel to my friends and family!
2024년 4월에 3박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 4월 18일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 - 훌륭해요

Madiha

좋아요: 청결 상태, 편의 시설/서비스
I like every thing
2024년 4월에 3박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 4월 16일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 - 훌륭해요

Piotr 님, Warszawa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Some may complain that the property is dated but I love the vintage vibe. B'fast is nice and plentiful and the staff is very friendly and helpful. I find the toiletries rather low quality for 5* hotel and still in little containers. Thanks for having us.
2024년 4월에 4박 숙박함

6/10 - 괜찮아요

sabrina

This is listed as a 5 Star hotel but to be honest, maybe it was ten to fifteen years ago. The hotel is very dated and it's not exactly 'beach-fronted' as advertised! The beach is public, not looked after, and completely separate from the hotel. I arrived off an overnight flight and the first thing the reception staff asked me was if I was a Hyatt member. I told him no, he asked did I want to sign up…no, what I want is my bed and something to eat. He told me that my booking didn’t include breakfast which it did! when I told him this he said he couldn’t see it on the system and that I would have to pay. I was also told that the breakfast didn’t start until the following day even though I arrived at the hotel at 8am! They made no effort to use discretion or be flexible to a new guest, considering I’d just come off an overnight flight and the hotel was dead! The room was clean and fine – no issues there. One thing I would say however, is that they have only one plug socket (for international plugs) which is all the way on the other side of the room. So you cannot plug any devices in, such as your phone or laptop, by the bedside. The concierge tried their best but were not very knowledgeable regarding tours and trips. I ended up finding a tour agent in a coffee shop! The breakfast setting was outside with no view of anything as there was tarpaulin everywhere and the dining area was dated. The food very average. I was overall a bit disappointed with this hotel but t
2024년 3월에 5박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 4월 2일
Dear Ms. Sabrina,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat.We are always delighted to hear that the levels of service and care provided by our team members meet with our many local and International guests, however I am disappointed to read your feedback and experience in relation to some areas of our Hotel and staff contact during your stay with us, please be assured I have shared your feedback with the members of the team and asked them to work together and provide a warm and friendly welcome to all our guests.Also I have spoken to the front office manager and she has informed me that the booking which we have received from expedia didn’t include breakfast unfortunately . Also I would like to confirm that our main restaurant Mokha Café working hours for breakfast buffet from 6:30 to 10:30. We look forward to the pleasure to welcome you back to the Hotel in the future, when I am confident your impression will be positive given the opportunity.

10/10 - 훌륭해요

Victoria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff, amazing Iftar-Buffet, clean rooms
2024년 3월에 1박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 4월 8일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 - 훌륭해요

Leal

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
A little tired but great staff.
2024년 3월에 3박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 4월 8일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 - 훌륭해요

Nadezda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Le plaisir de rentrer dans ce très bel hôtel
2024년 3월에 8박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 3월 14일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 - 좋아요

GABRIELE

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Splendida posizione in riva al mare, bello il bar in piscina, camere molto spaziose e ben accessoriate, dotate di bollitore, tv, aria condizionata, ventilatore
2024년 3월에 3박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 3월 14일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 - 좋아요

Pascal El

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service and very friendly and helpful staff.
2024년 2월에 4박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 3월 7일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 - 훌륭해요

Alia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was recommended to us by someone who has visited numerous times and really enjoyed their stays, so we booked here specially. It was an absolutely beautiful property, very conveniently located, had friendly staff (especially Mahmoud), was clean, accommodating, and safe/peaceful. We cannot wait to come again and would definitely recommend this hotel to others. We also really appreciated the traditional art work, antique doors/windows, and vibrant cultural influences all around the building. Staying here made our stay in Muscat that much more enjoyable. Thank you to all there.
2024년 1월에 4박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 25일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 - 좋아요

Mie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Old hotel but amazing staff
The hotel was quite old and could definitely need an upgrade, however the room was spacey, tidy and nice. But we were missing furnitures at the balcony, which would have been lovely to enjoy the warm evenings. The staff was very nice. Especially Mohammed and Saleema by the pool/gym. Most serviceminded and smiling people. The prices at the hotel are extreemly high compared to when you eat or drink outside. Thank God there is a delicious Turkish restaurant right next to the hotel, where prices are 1/3 of the prices from the hotel.
2023년 12월에 7박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 21일
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future.

10/10 - 훌륭해요

Yuichi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 25일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 - 좋아요

Fred

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Having connecting doors in the room was problematic since the was a screaming baby next door that woke us up during the night.
2024년 1월에 1박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 21일
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future.

10/10 - 훌륭해요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 25일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

6/10 - 괜찮아요

Will

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 4박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 25일
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future.

2/10 - 너무 별로예요

dawid

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very disappointed experience
a few days before arriving at the hotel I had a stroke and was in hospital I informed the hotel about my medical condition but it turned out that the hotel staff had no conscience and no respect for their guests, I was denied the possibility of a refund and was not even allowed to change the booking date,thank you very much Khalifa from the front desk :(
2023년 12월에 2박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2023년 12월 19일
Dear Mr. Urbanski,We regret to hear about your situation and sincerely empathize with your health concern.Please know that our policies aim to ensure fairness for all guests. Unfortunately, our property was not informed of your illness during the call received for cancellation. As per our booking terms, a cancellation fee was applied.We appreciate your understanding and wish you a swift recovery.

10/10 - 훌륭해요

Valeria

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 25일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 - 좋아요

Catherine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Bel hôtel en bord de mer avec un accueil exception
C’est une très bel hôtel en bord de mer mais la rénovation n’est pas encore totalement terminée ! La piscine est très agréable, la promenade au bord de mer est elle aussi en finalisation de rénovation. Le restaurant italien est délicieux et surtout le personnel est absolument charmant !!!!
2023년 11월에 1박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 25일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
"Grand" indeed! But a bit isolated without a car
"Grand" indeed! Gorgeous marble and stone everywhere. Renovation work off to the side of the main reception desk should be over soon. The rest of the hotel was fine. My room was comfy, and the central pool area between wings of the hotel is sheltered and relaxing. (Try to get a room overlooking the CENTRAL garden, if possible. Mine looked at a dusty backside tennis court and utility area. There was sea beyond that, however.) As an alternative to the pricey breakfast buffet, the nearby French Bakery is one of the few off-site food venues. It has a variety of food besides coffee and pastries and is open till late. If one has a car, it's a fine location (Shati Al-Qurum). If one doesn't, getting around is all by taxi, and there are few services or dining options within easy walking distance in this diplomatic quarter. A relaxing, full-service get-away if a family just wants a self-contained vacation resort and is happy to pay more for in-hotel meals.
2023년 10월에 5박 숙박함
답변 제공: Abeer Mehta 님, 2023년 10월 30일
Dear Paul, Thank you for your recent stay. We’re delighted to hear about your satisfaction and positive feedback. In Oman, you may often encounter relatively high prices at most restaurants. Nevertheless, we continuously review our pricing to ensure that we consistently provide the best value for money and remain competitive with the offerings of other hotels.We look forward to welcoming you back in not too distant future.Best wishes,Abeer MehtaFront Office Manager

8/10 - 좋아요

Erich

2023년 8월에 6박 숙박함

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is a great place to rest, relax and enjoy the sunshine. The food is great and the staff very helpful, including helping organise day trips. The rooms are huge and comfortable. Its also right on the beach which is nice to get away from the hotel. Otherwise there isn't much around, you need to get taxis if you want to go anywhere.
2023년 5월에 3박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 25일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 - 좋아요

Joseph Louis 님, Modesto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 6박 숙박함

10/10 - 훌륭해요

Philip

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable business trip
Really helpful staff and an enjoyable business related stay.
2023년 5월에 4박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 25일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 - 훌륭해요

Vilmadinah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the ready available and amenities the restaurants especially the art gallery the air condition facility was very convenient I enjoyed myself everyone was very polite and treated me like a queen
2023년 5월에 8박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 25일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Grand Hyatt is a great place to stay in Muscat. While it is a distance from major roads, it is on the beach and has a nice pool. The staff, from Rakeesh running the breakfast buffet to the GM are committed to doing a great job for their guests. I'd stay here again.
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 25일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 - 훌륭해요

MISS B A

2023년 5월에 3박 숙박함

10/10 - 훌륭해요

JAI YING

2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Heather

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
A grand old Lady who is very run down in areas
The Grand Hyatt Muscat has the bones of a grand old Omani Treasure. The architecture and ambiance of the reception and atrium area are stunning and convey a rich charm. The rooms are very comfortable, however the hotel has become very run down in areas. Our toilet did not flush... so we had to use the public toilets in the atrium. The pool and outdoor area was in a terrible state. There were many mosaic tiles missing from the bottom of the pool creating a real hazard for toes. The tiles and finishing around the edges were all cracked and peeling and coming away. Fascia boards at the pool bar were all coming away and were in terrible disrepair and the pool bar was looking very tired like you would see in an abandoned hotel. It was quite a shambles. Certainly not something that I would expect from such a great brand as Hyatt. Suggest the Hyatt executive get down and take a look and allocate some budget to a smarten up. Aside from that, the reception and concierge service was great - very friendly and welcoming.
2023년 4월에 3박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 25일
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future.

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Hotel was beautiful and the staff were extremely friendly. Shame the pool bar and restaurants were closed, but understand it was due to Ramadan. Breakfast was ok, could do with a little more selection as was more or less same everyday. Could also do with coving up the food. A lot of old people were coughing over it.
2023년 3월에 5박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 25일
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future.

10/10 - 훌륭해요

Thomas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ein schönes Luxushotel in direkter Strandlage
Sehr schönes Hotel in bester Strandlage. Sehr ruhig. Großzügige Zimmer mit schönem Bad (etwas in die Jahre gekommene Fugen). Wir hatten Zimmer mit Pool- und Meerblick (das ist natürlich die "Schokokladenseite"). Sher freundliches Personal. Tolles Frühstücksbuffet (allerdings auch mit ca. 30 Euro ziemlich teuer). Dinnermenue im Buffetrestaurant und im Marjan (indonesisch) gut aber auch nicht unbedingt preiswert. Tipp: ca. 20 Minuten an der Stradpromenade in Richtung Muscat einige Restaurants / Cafes mit gutem Preis- / Leistungsverhältnis (z.B.: Shrimpstation) - diese liegen in einem Laden- / Bürozentrum in direkter Strandlage.
2023년 2월에 5박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 25일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 - 훌륭해요

Hongyu

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

domenica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean, this place is beautiful,
2023년 1월에 8박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 3월 7일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

2/10 - 너무 별로예요

MANSOOR

별로예요: 직원 및 서비스
2023년 2월에 3박 숙박함

8/10 - 좋아요

Salil

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean property with very friendly staff.
2023년 2월에 1박 숙박함

8/10 - 좋아요

Kjetil

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Ett greit hotell
Hyggelig opphold selv om hotellet bærer preg å være slitt! Lite gjester den uken vi var der som gjorde frokostopplevelsen god, bra utvalg og godt med sitteplasser ute. Vi hadde tilgang til hotellets lounge som var meget bra, godt utvalg av mat og drikke (med/uten alkohol fra kl. 1800 til 2000.
2023년 1월에 8박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 3월 7일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 - 훌륭해요

Abbas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We used sidesea ,it was fantastic.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 5박 숙박함

10/10 - 훌륭해요

Mohamed

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parfais RAS
2023년 1월에 6박 숙박함

10/10 - 훌륭해요

Anthony Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very imposing and grand - staff very helpful. Not much to do around the property
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 3월 7일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 - 훌륭해요

Ceri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel
I never leave reviews but this was the best hotel I have ever stayed in and I feel like we have stayed in some lovely places. The downside is everything is at least double the price of outside hotel prices but if you can get out to buy amenities or your little extras (ours was a Diet Coke!) then it’s no issue. Lots of water was provided, breakfast kept us going until dinner and was amazing! Pool beautiful. Staff were so lovely and helpful. Gym excellent and great facilities if you need to shower before a late flight. Clean, tidy. Just wonderful
2022년 12월에 6박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 25일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 - 훌륭해요

Larry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roy knows best
Roy and the cook staff at the outside cafe always made sure we were taken care. Roy made excellent meal suggestions.
2022년 12월에 1박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 1월 25일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 - 좋아요

walid

2022년 10월에 3박 숙박함

10/10 - 훌륭해요

ammar

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

MaryKristen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Home away from home, but fancier!
2022년 9월에 6박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 3월 7일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Omani luxury at its finest
The grand hyatt Muscat is a very famous hotel with a superb reputation. The pool is amazing and the interior design is very luxurious and regal. The staff are super friendly too! The only thing I would suggest as an improvement is to have electricity sockets by the bedside rather than on the other side of the room from the bed.
2022년 9월에 3박 숙박함
답변 제공: Sincerely, Grand Hyatt Muscat Team 님, 2024년 3월 7일
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.