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그랜드 레지던스 리비에라 캉쿤 - 올 인클루시브 여행 후기

5 out of 5
그랜드 레지던스 리비에라 캉쿤 - 올 인클루시브
Blvd. El Cid, Unidad 28 Lote 1-01, Manzana 20 Supermanzana 3, Puerto Morelos, QROO

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 1000개 이용 후기 중 856개" "
평점 8 - 좋아요. 1000개 이용 후기 중 92개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 32개" "
평점 4 - 별로예요. 1000개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 9개" "

10/10

청결 상태

9.8/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.8/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

Jaewook

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
대만족^_^
너무 만족하였고 직원 모두 너무 친절해서 좋았습니다 ^_^. 다음에 기회되면 꼭 다시 가고 싶은 숙소네요~
2018년 8월에 2박 숙박함

10/10 - 훌륭해요

송기석 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
넓은 객실..친절한 사람들
편안하고 즐거운 여행의 최적지
2017년 10월에 3박 숙박함

10/10 - 훌륭해요

Soohyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
너무 만족스러워요 !!
메이드분이 아침 저녁으로 청소 및 침구세팅을 다 해 주셔서 너무 편안한 가족 여행이였어요~ 매일 주시는 과일바구니와 테라스와 욕실에 있는 욕조에 스파기능까지 있어서 호텔 내에서도 진짜 편히 쉴 수 있어요~ 보이는 바닷가도 너무 예쁘고 하루종일 칵테일 마시면서 수영하고 부모님도 너무 좋아하셨어요 !!! 음식이 짠 게 단점이였지만 그래도 고급스러운 요리들을 매끼니 먹을 수 있어서 좋았어요 !!
2017년 5월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 호텔
시설이 고급스럽고 아주 깨끗합니다. 직원들도 정말 친절합니다.

8/10 - 좋아요

Keren

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The transportation to and from the airport was included and pleasant. The dining options were limited. There were two restaurants. The Italian restaurant was getting ready to open on the last day of our stay. I expected more from a resort of its caliber. We were made aware that we would have a concierge for our entire stay. It was difficult to get ahold of him and when he was off, we were not aware of who we could contact. We were swept away to a timeshare presentation that left little to be desired and a sour taste in our mouths. It was a very long presentation and although we mentioned we had to get back to our children they would not allow us to leave. We would never sit through a timeshare presentation again and I would recommend you don't either. It was a scary event and made the remaining time of our stay uncomfortable. The beach access was decent but some algae.

8/10 - 좋아요

Siegfried

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Idan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of the best places we have ever been to. Quiet (no loud and crazy teenagers) No music blasting at 10PM, great service and a place to relax! Staff is friendly and the place is super clean! Thank you!
2023년 2월에 4박 숙박함

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice resort. Quiet, clean, and friendly helpful staff. Would have liked a bigger selection of food and entertainment.
2023년 6월에 5박 숙박함

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay was just perfect. Every meal was served with the best staff. Everything was plated beautiful and the tables were amazing. The all inclusive was over the top. I would definitely return in the future.
2023년 6월에 5박 숙박함

10/10 - 훌륭해요

Shawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My wife and I stayed here for our 25th Anniversary. We had the most amazing time during our stay. Thank you to the friendly and amazing housekeepers, to the hard-working staff (Kevin & Jose) at the Heaven Beach Bar, to the wonderful staff at Flor de Canela & El Faro Grill, and our resident assistant, Liza, and to the rest of the Lobby reception staff. I could not recommend a more amazing place to stay if you want quality service, beautiful grounds and views, and the most amazing people you'll ever meet. Thank you
2023년 6월에 5박 숙박함
답변 제공: Alberto V. 님, 2023년 7월 12일
Dear Shawn,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.We're pleased to learn that you chose our resort to celebrate such a special occasion. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 - 훌륭해요

DEBORAH KAY 님, sun city center

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Grant

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I can’t say enough about this property and our experience overall. My wife and I went on our honeymoon to grand residence and had an unforgettable time. During our time the place was constantly being cleaned, our room was kept up at least twice per day, and staff is very friendly. The only negative thing I have to say is that there are many suggestions/rules that were left unsaid, and it took us a few days to discover them. A bit more of an orientation would have been appreciated, especially for new travelers to the area such as ourselves. I highly recommend setting your reservations and planning your stay on the first night so that events and reservations don’t fill up. If you were looking for a clean, quiet, relaxing, high-quality stay with excellent service, this is the place for you. You won’t be disappointed.
2023년 5월에 6박 숙박함
답변 제공: Alberto V. 님, 2023년 7월 12일
Dear Grant,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.We're glad to learn that you chose our resort to celebrate such a special occasion. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 - 훌륭해요

Alex Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Adriana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함

8/10 - 좋아요

Pedro Antonio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es un hotel muy bonito, la habitación estaba increíble y la comida, todo el personal fue excelente, solo no me gusto que el piso es muy muy resbaloso, caí y me luxe la mano y mi esposa por la mañana el codo en otro lugar que también estaba mojado.
2023년 5월에 5박 숙박함
답변 제공: Alberto V. 님, 2023년 6월 21일
Apreciable Pedro Antonio,Gracias por tomarse el tiempo de comentar acerca de nuestro resort.Apreciamos sus comentarios y esperamos recibirle de nuevo pronto.Saludos cordiales.

10/10 - 훌륭해요

JORGE 님, Atlanta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함

8/10 - 좋아요

Silvia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Is Ok, very clean an d beautiful
2023년 5월에 3박 숙박함
답변 제공: Alberto V. 님, 2023년 6월 21일
Dear Silvia,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Sandra 님, Lubbock

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was amazing. We felt like VIP’s. Words cannot express the service and accommodations that the resort provides.
2023년 5월에 4박 숙박함
답변 제공: Alberto V. 님, 2023년 6월 21일
Dear Sandra,Thank you for taking the time to post about your experience at Grand Residences.We're glad to learn you and your family had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.We look forward to welcoming you back during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

tony k

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Customer service was excellent
2023년 5월에 5박 숙박함
답변 제공: Alberto V. 님, 2023년 6월 21일
Dear Tony K,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property Food is great is amazing and I would go back anytime
2023년 5월에 5박 숙박함
답변 제공: Alberto V. 님, 2023년 6월 21일
Dear Robert,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Jarrod

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was blown away by the resort and the staff. They go the extra mile to make sure you have everything you need for a great stay. We’re already planning our return visit.
2023년 5월에 3박 숙박함
답변 제공: Alberto V. 님, 2023년 6월 21일
Dear Jarrod,Thank you for taking the time to post about your experience at Grand Residences.We're glad to learn you and your family had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.We look forward to welcoming you back during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

ALBERTO NETZAHUALCOYOTL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot, staff really make this property special. They really do go above and beyond to make your stay a awesome. Food… breakfast and lunches were perfect… dinners not so much… the bbq, taco Tuesday, and seafood buffet didn’t meet a 5* rating. Really need to reconsider dinner menu and quality.
2023년 5월에 5박 숙박함
답변 제공: Alberto V. 님, 2023년 6월 21일
Dear Denise,Thank you for taking the time to post about our resort.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Shaun

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The resort and their staff are amazing! Everything was perfect for our entire stay. Amazing food, and the attention to detail throughout the entire resort was impressive.
2023년 5월에 4박 숙박함
답변 제공: Alberto V. 님, 2023년 5월 24일
Dear Shaun,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 - 훌륭해요

Leonard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had an amazing! The staff was pleasant and very professional. The room was clean. The food was absolutely delicious ever day we were there. I highly recommend this property
2023년 5월에 5박 숙박함
답변 제공: Alberto V. 님, 2023년 5월 24일
Dear Leonard,We appreciate you taking the time to share your experience at Grand Residences.We are happy that you enjoyed the friendly service of our staff, the cleanliness of the facilities, and the delicious dining options. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.

10/10 - 훌륭해요

Shawn

2023년 5월에 4박 숙박함

10/10 - 훌륭해요

Douglas j

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio
2023년 4월에 7박 숙박함
답변 제공: Alberto V. 님, 2023년 5월 11일
Apreciable Douglas j,Gracias por tomarse el tiempo de comentar acerca de nuestro resort.Apreciamos sus comentarios y esperamos recibirle de nuevo pronto.Saludos cordiales.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 6박 숙박함

8/10 - 좋아요

Jakub 님, Hamburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet place with a lot of retired owners
2023년 4월에 8박 숙박함
답변 제공: Alberto V. 님, 2023년 5월 11일
Dear Jakub,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Lagrace

2023년 4월에 5박 숙박함

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was our first—but definitely not our last—trip to the Grand Residences. Friendly, knowledgeable staff, a wonderful, laid-back atmosphere, clean, elegant rooms, and excellent dining options made our stay terrific. This really is a hidden gem.
답변 제공: Alberto V. 님, 2023년 6월 21일
Dear Benjamin,Thank you for taking the time to write a review recognizing the quality and service at Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 - 훌륭해요

Elena

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Heidi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel is absolutely fantastic. The hospitality and service, generosity and attentiveness of the staff helped to make this the perfect getaway. We will definitely be back!
2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Jeremy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2023년 4월에 2박 숙박함
답변 제공: Alberto V. 님, 2023년 5월 17일
Dear Jeremy,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Gunnar 님, Bismarck

2023년 4월에 7박 숙박함

10/10 - 훌륭해요

Pamela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property with exceptional service. Will definitely be returning. Staff was very attentive and professional. Rooms were very clean and well appointed. Very nice beach. Fun activities on site and excellent food options. Loved it.
2023년 4월에 5박 숙박함
답변 제공: Alberto V. 님, 2023년 5월 16일
Dear Pamela,We appreciate you taking the time to share your experience at Grand Residences.We are happy that you enjoyed the beautiful facilities and the incredible service of our staff. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.

10/10 - 훌륭해요

Vadim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was quiet, clean and food was amazing. I enjoyed my vacation
2023년 4월에 7박 숙박함
답변 제공: Alberto V. 님, 2023년 5월 5일
Dear Vadim,We appreciate you taking the time to share your experience of our resort.We are happy that you enjoyed the delicious food and the beautiful accommodations. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.

10/10 - 훌륭해요

Ehab

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is clean nice design and very friendly staff and polite
2023년 4월에 4박 숙박함
답변 제공: Alberto V. 님, 2023년 5월 5일
Dear Ehab,Thank you for taking the time to post about our resort.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Daniel Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire property was kept up very well. We were very impressed with the staff and their willingness and friendliness. It’s hard to find any negatives with this property, if I had to point one out it would be the fact that you had to sign a receipt after each meal or series of drink servings. This enabled the customer to leave a tip. I would suggest carrying some cash and leaving cash tips. Thanks for making our stay very relaxing and enjoyable.
2023년 4월에 5박 숙박함
답변 제공: Alberto V. 님, 2023년 5월 16일
Dear Daniel Steven,Thank you for taking the time to post about your recent experience at Grand Residences.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Grand Residences was very accommodating. From the free shuttle service to the hotel and airport, to the friendliness of the staff, everything was exceptional. Our concierge set up any reservations that we needed, including a trip to Puerto Morelos for some snorkeling.
2023년 4월에 5박 숙박함
답변 제공: Alberto V. 님, 2023년 5월 16일
Dear John,Thank you for taking the time to post about our resort.We're glad to learn you and your family had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.We look forward to welcoming you back during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Jose

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo maravilloso. Increíble hotel.
2023년 4월에 1박 숙박함
답변 제공: Alberto V. 님, 2023년 6월 21일
Apreciable Jose,Gracias por tomarse el tiempo de comentar acerca de nuestro resort.Apreciamos sus comentarios y esperamos recibirle de nuevo pronto.Saludos cordiales.

6/10 - 괜찮아요

Yelena

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel is in good condition, beautifully designed, the pools and the beach are clean and tidy, there are few vacationers, so there are always enough free sun loungers, but for some reason it was necessary to reserve sun loungers at the pool and the beach all the time. There are few restaurants and a very poor choice on the menu every day the same thing. Those restaurants that they offer in Cancun are not provided with a transfer from the hotel, and a taxi ride to the restaurant and back to the hotel will cost 100-105 dollars. We booked an ocean view room but they gave us a room on the second floor and only saw pools and palm trees. They asked to change the room on the floor above, they promised to look, but they didn’t do anything, although there were free rooms.
2023년 4월에 7박 숙박함
답변 제공: Alberto V. 님, 2023년 4월 24일
Dear Yelena,Thank you for taking the time to post about your experience at Grand Residences.We always strive to provide our guests with the highest satisfaction rates and we regret not achieving this goal with you. We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves.We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us.Warm regards.

10/10 - 훌륭해요

william

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the friendliness of staff and that the resort was not overly crowded. Also enjoyed there was no party atmosphere so we could relax by the pool. Food and drinks were excellent. Tristan, our consierge, did a great job in setting up our reservations for dinner and activities. I would highly recommend this resort.
2023년 4월에 4박 숙박함
답변 제공: Alberto V. 님, 2023년 5월 16일
Dear William,We appreciate you taking the time to share your experience of our resort.We are happy that you enjoyed our gastronomic offer, the relaxing atmosphere, and the great service of our staff, especially the one provided by Tristan. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.

10/10 - 훌륭해요

Gabriella A

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Victor our driver from the airport was so kind and made us feel safe and welcomed. After arriving the hotel staff continued with the same energy of being so kind and welcoming. Liza our concierge was also super helpful with everything the resort/area had to offer. The resort had everything and was quiet if you’re looking for somewhere to relax but also be able to do actives. The food was delicious. I will deffinitely be coming back.
2023년 4월에 5박 숙박함
답변 제공: Alberto V. 님, 2023년 5월 16일
Dear Gabriella A,Thank you for taking the time to post about your experience at Grand Residences.We're glad to learn you and your family had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.We look forward to welcoming you back during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful resort, very clean, friendly staff and great food!
2023년 4월에 5박 숙박함

8/10 - 좋아요

Cheryl

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Beautiful hotel but stressful transport
Our stay was short but sweet. Getting our voucher for our airport transfer was an issue. Both myself and another friend who was staying at the hotel were calling daily to try and get our airport voucher and nobody was providing us with the voucher. We finally got the voucher and when we got to the airport the shuttle was nowhere to be found. We were told to take another taxi and they would reimburse us at the hotel but they never did. Other than the stress of transportation- this hotel was amazing. Would definitely return.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

graham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My husband and I just got back from The Grand Residence. We both loved it!! The room was beautiful, spacious and the ocean view from our balcony was great! Listening to the waves was so relaxing!! The food was flavorful. The service was fantastic!! We will be back!!
2023년 4월에 8박 숙박함
답변 제공: Alberto V. 님, 2023년 5월 16일
Dear Graham,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 - 훌륭해요

Joseph 님, Edison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our first time staying outside of the hotel zone and we couldn't be happier. The hotel is smaller compared to some of the larger resorts, but the only thing you miss out on is the large crowds and mass-produced food. The Master Suite was expansive and had every amenity you could think of. The attention to detail of the grounds was impressive to say the least. I had noticed a few tiles from one of the hot tubs had popped from the sun/heat and by the next morning were replaced/regrouted and cleaned. Staff was extremely attentive and made you feel welcomed. Jess, Alex and Mary at the kids club did a great job keeping the kids engaged and looking forward to the new activities each day. Liza our concierge was a text message away to coordinate anything and everything from dining reservations to transportation around the area. The pool staff, Efrain, Carlos and Miguel, were on point every day to make sure we had fresh towels, umbrellas, drinks and food whenever we needed. The food and service inside the restaurants was great too. Eduardo was attentive and didn’t hesitate to go the extra mile. Overall, it was an extremely relaxing vacation thanks to the staff. Give Grand Residences a consideration if you’re traveling to the Cancun/Puerto Morelos area.
2023년 4월에 5박 숙박함
답변 제공: Alberto V. 님, 2023년 5월 16일
Dear Joseph,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

8/10 - 좋아요

Jasmine

10/10 - 훌륭해요

Toi Ling

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing trip here! The staff was great, very friendly and helpful. They solved any problems I had during my trip so we can truly relax and enjoy our time there. You get a personal concierge who plans your dinner reservations/excursions. Our daughter loves the Kids Club. The beach was beautiful and quiet. It's perfect for a quiet vacation!
답변 제공: Alberto V. 님, 2023년 5월 17일
Dear Toi Ling,We appreciate you taking the time to share your experience at Grand Residences.We are happy that you enjoyed the great service of our staff, the relaxing atmosphere, and the fantastic amenities. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.