We were greeted at the desk by Kane and he was absolutely lovely. Very friendly and welcoming. Great customer service...Thats where it ended.
The housekeeping was disgraceful. We came back from a day out and the beds werent made. The discarded toiletries in the shower werent disposed of. Dishwasher was never emptied...On one bin,the bag was just drapped over,not placed correctly. Other days the toilet and sink werent even wiped down. There was still a little soap in the sink.
I have stayed in many many hotels across the world,. When you pay a premium for the rooms,I expect much better.
Yes I did go to the desk to complain,but they were busy on the phone,then with other guests.
Upon checkout,I wasnt even greeted with a simple how was your stay,was everything ok,or even a good morning..
Again I wanted to complain about the housekeeping,but felt after that,it wouldnt go any further anyway..
Not good enough Im afraid.