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H2 호텔 베를린 알렉산더플라츠 여행 후기

H2 호텔 베를린 알렉산더플라츠
Karl-Liebknecht-Strasse 32, Berlin, BE

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 461개" "
평점 8 - 좋아요. 1000개 이용 후기 중 423개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 84개" "
평점 4 - 별로예요. 1000개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 8개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

SOOKYOUNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2023년 12월 25일
How amazing to see your fabulous 5* rating. Thanks a million Sookyoung and tell your friends about us. See you soon! Greetings from lively Berlin

10/10 - 훌륭해요

SEUNG HYUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2023년 11월 23일
How amazing to see your fabulous rating. Thanks a million and tell your friends about us. See you soon! Greetings from lively Berlin

4/10 - 별로예요

SO YEONG

2023년 7월에 3박 숙박함
답변 제공: Anika Müller - Online Reputation Manager 님, 2023년 7월 27일
Dear So Yeong, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advices. Until then we wish you a great time! Best regards, Your H-Hotels Team,

8/10 - 좋아요

TAEHYUN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 5박 숙박함
답변 제공: Thea Neumann - Online Reputation Manager 님, 2023년 7월 18일
Dear TAEHYUN, Thank you for choosing our H2 Hotel for your recent stay in Berlin and for giving us a good rating. We are happy that your positive impressions prevailed and that you generally enjoyed a pleasant time with us. During your next abidance we would like to fully convince you of our great hospitality and hope to meet again someday. Sincerely, Your H-Hotels Team

10/10 - 훌륭해요

HYO JONG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 3박 숙박함
답변 제공: Your H-Hotels Team 님, 2023년 1월 26일
We couldn’t ask for a nicer praise than your fantastic rating Hyo Jong. Thanks a million for sharing and please come back soon for another wonderful stay with us. Sunny greeting from lively Berlin,Linda Prutz - Online Reputation Manager

10/10 - 훌륭해요

UH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
상대적으로 가격이 저렴한 숙소다 보니, 생수를 제공해 주지 않아요. 로비층에 매점 비슷한게 있어요.
2021년 9월에 1박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager 님, 2021년 9월 24일
Dear guest, Thanks a million for spending your vacations at our modern city hotel and for sharing a brilliant review. We are delighted that you had a wonderful time with us and experienced warm hospitality as well as great comfort. Please come back again someday and let us enable your future stay just as pleasant. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
값은 저렴한데 객실도 깨끗하고 조식도 포함되어 있는데 생각보다 괜찮아서 좋았습니다 차를 주차할곳을 찾기힘듭니다..
2020년 8월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스
2020년 8월에 2박 숙박함
답변 제공: Ihr Team von den H-Hotels 님, 2020년 8월 25일
Lieber Gast, danke, dass Sie unser Gast waren und uns hinsichtlich Ihrer Aufenthaltserfahrungen bewertet haben. Mit Bedauern müssen wir jedoch feststellen, dass wir Sie nicht vom Qualitätsniveau unseres modernen Hauses überzeugen konnten und hätten gern gewusst, in wie fern wir Ihrer Meinung nach unsere Serviceleistungen, sowie Annehmlichkeiten optimieren können, um Ihre Eindrücke zu verbessern. Wir würden uns freuen, Sie eines Tages erneut willkommen heißen zu dürfen, um Sie von den tollen Vorzügen unseres super zentral gelegenen H2 Hotels in allen Bereichen zu überzeugen. Beste Grüße aus Berlin, Ihr Team von den H-Hotels // Thea Neumann - Online Reputation Manager

8/10 - 좋아요

sang don

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent location for any transport system and easy walking distance to a lot of famous spots!
2020년 6월에 2박 숙박함

10/10 - 훌륭해요

Juyeon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice
깔끔하고 괜찮았어요! 조식도 괜찮았어요. 역에서 조금 걸어야되기는 한데 전반적인 위치는 좋았습니나.
2019년 12월에 4박 숙박함
답변 제공: Your team from the H-Hotels 님, 2020년 1월 24일
Dear Juyeon, Thank you for having stayed at our H2 Hotel in Berlin and for taking the time to review your experiences. We appreciate your kind feedback and we are glad that your abidance was pleasant overall. Next time we would like to fully convince you of our great hospitality and hope to meet again someday. Best regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
알렉산더플라츠에서 가까운 H2 호텔
위치가 굉장히 좋아서, 도시 중심부나 근처에 걸어서 쇼핑하러 가기에 좋다. 조식은 무료로 제공되고, 따뜻한 스크램블 에그 등이 있어, 든든하게 먹을 수 있었다. 게다가 조식장소에서 매점이 운영되고 있어서, 편리한 것 겉다. 객실의 샤워시설은 욕조는 없고, 샤워시설만 있다. 침대는 편안하고 좋았다. 단지 베게가 너무나 얇아서 제일 불편한 점 중에 하나였다. 와이파이는 잘 터지기는 했는데, 왠지 중간중간 다시 연결해야 하는 점이 좀 불편했다. 전망은 건물 뒤편으로 배정받아 아파트가 바로 보여서 머무르는 내내 커튼을 치고 보내야 했다.
2019년 12월에 3박 숙박함
답변 제공: Your team from the H-Hotels 님, 2020년 1월 23일
Dear Guest, Many thanks for sharing your awesome review with us and our future guests. We are delighted that you had such a wonderful time at our hotel and appreciated our advantages just as much as our warm hospitality. Please recommend us to your friends and come back soon for another memorable stay in the heart of Berlin. Sincerely, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ideal location for most of the tourist sights in Berlin. Brandenburg gate 20 - 30 walk. Very helpful staff, clean room. Close to the train station. Would recommend and visit again.
2024년 4월에 4박 숙박함
답변 제공: Linda Prutz - H-Hotels Online Reputation Manager 님, 2024년 4월 22일
Dear David, How lovely to see the brilliant review of your recent stay at our hotel. We are delighted that you had such a wonderful time with us and we are very thankful for sharing your positive impressions. Hopefully we can welcome you back again soon for another memorable abidance in the city center of Berlin. Sincerely

8/10 - 좋아요

Haiko

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Gut
2024년 4월에 2박 숙박함
답변 제공: Linda Prutz - H-Hotels Online Reputation Manager 님, 2024년 4월 8일
Lieber Haiko, danke für die insgesamt gute Bewertung Ihres Aufenthaltes in unserem zentral gelegenen City Hotel. Wir sind froh, dass Sie mit unseren Serviceleistungen, sowie unserem Komfort soweit zufrieden waren und eine angenehme Zeit in schönem Ambiente verbrachten. Um Sie vollständig für uns zu gewinnen, hoffen wir, bald wieder einmal Ihr Gastgeber in Berlin sein zu dürfen. Beste Grüße

10/10 - 훌륭해요

Elynor

Great breakfast!
2024년 3월에 4박 숙박함
답변 제공: Linda Prutz - H-Hotels Online Reputation Manager 님, 2024년 4월 8일
Dear Elynor, Many thanks for your recent stay and for bringing your awesome review to our attention. We are delighted that you had such a pleasant time with us and especially liked our tasty breakfast. Please come back soon for another enjoyable abidance at the H2 Hotel in the city center of Berlin. Kind regards

8/10 - 좋아요

Dominik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Linda Prutz - H-Hotels Online Reputation Manager 님, 2024년 4월 8일
Lieber Dominik, wir freuen uns, dass Sie sich in unserem Hause insgesamt wohl fühlten und danken Ihnen dafür, eine entsprechend gute Bewertung abgegeben zu haben. Hoffentlich dürfen wir schon bald wieder einmal Ihr Gastgeber in Berlin sein, um Ihre Eindrücke noch weiter zu verbessern. Beste Grüße

8/10 - 좋아요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Das Servicepersonal versteht leider die Tellersprache nicht und hat zu schnell abgeräumt.Essensauswahl beim Frühstück war reichlich.Im Zimmer habe ich den Safe vermisst
2024년 4월에 2박 숙박함
답변 제공: Linda Prutz - H-Hotels Online Reputation Manager 님, 2024년 4월 8일
Liebe Stephanie, danke, dass Sie sich einen Moment Zeit nahmen, die Eindrücke Ihres Aufenthaltes zu teilen. Wir sind froh, dass es Ihnen bei uns gefallen hat. Schade nur, dass wir Sie nicht in jeglicher Hinsicht begeistern konnten. Ihren Hinweis zu unserem Serviceteam vom Frühstück werden wir intern besprechen und entschuldigen uns für die Umstände. Gern möchten wir Ihnen zudem mitteilen, dass unsere Rezeption, welche 24 Stunden besetzt ist, eine Vielzahl an Safes zur kostenfreien Nutzung für unsere Gäste bereithält. Hoffentlich können wir Sie während eines zukünftigen Besuches vollständig für unser H2 Hotel gewinnen. Beste Grüße

8/10 - 좋아요

Janine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Für einen Kurztrip super Hotel. Nah am Alexanderplatz. Frühstück war auch gut, es war immer reichlich vorhanden und eine relativ gute Auswahl. Kommen gerne wieder.
2024년 4월에 3박 숙박함
답변 제공: Linda Prutz - H-Hotels Online Reputation Manager 님, 2024년 4월 8일
Liebe Janine, vielen Dank für die nette Bewertung Ihres Aufenthaltes in unserem H2 Hotel. Wie schön, dass Sie sich wohl fühlten und viele positive Eindrücke mit nach Hause nehmen konnten. Hoffentlich dürfen wir Sie eines Tages erneut willkommen heißen und noch mehr begeistern. Mit besten Grüßen aus Berlin

6/10 - 괜찮아요

Jerzy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Linda Prutz - H-Hotels Online Reputation Manager 님, 2024년 4월 3일
Dear Jerzy, Regarding to your 3* rating we are glad that you overall had a pleasant abidance with us although we regret that we couldn't fully convince you of the amenities and comfort our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know how we can enhance ourselves in your opinion to enable your future visit more enjoyable. It is our aim to satisfy your expectations in every aspect and therefore we hope to meet again someday. Best regards

8/10 - 좋아요

Tamara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
War für ein verlängertes Wochenende genau das Richtige
2024년 3월에 3박 숙박함
답변 제공: Linda Prutz - H-Hotels Online Reputation Manager 님, 2024년 4월 2일
Liebe Tamara, vielen Dank für Ihre Mühe, ein freundliches Feedback zu Ihrem Aufenthalt bei uns abzugeben. Wir sind froh, dass Sie sich in unserem modernen City Hotel wohl fühlten und wir Sie mit tollen Annehmlichkeiten gewinnen konnten. Gern begrüßen wir Sie während eines zukünftigen Besuches in Berlin erneut in unserem Hause, um Sie noch mehr zu begeistern. Herzlichst

10/10 - 훌륭해요

Giraldi 님, Santo Domingo

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2024년 3월에 2박 숙박함
답변 제공: Linda Prutz - H-Hotels Online Reputation Manager 님, 2024년 4월 2일
Dear Giraldi, Thanks a million for sharing beautiful feedback of your recent stay at our H2 Hotel. We are delighted that our great comfort and guest-oriented service met your prospects just as much as our warm hospitality. Please come back again someday and re-experience another wonderful abidance with us in the heart of Berlin. Sincerely

6/10 - 괜찮아요

Valerio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Linda Prutz - H-Hotels Online Reputation Manager 님, 2024년 4월 2일
Dear Valerio, Thank you for rating on your recent stay at our H2 Hotel. We are glad that most of our conveniences met your expectations and made your abidance overall enjoyable. It is our objective though to please our guest’s prospects to the fullest and we are sorry not to have managed to reach yours in every aspect. Therefore we hope for another opportunity to be your host and improve your impressions. Sincerely

10/10 - 훌륭해요

Ingrid 님, Vallejo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent stay. Near everything.
2024년 3월에 4박 숙박함
답변 제공: Linda Prutz - H-Hotels Online Reputation Manager 님, 2024년 3월 20일
Dear Ingrid, Many thanks for sharing your beautiful review. We are delighted to know that you were impressed by our service quality and conveniences which made your stay that comfortable. Your feedback is a great motivation for us to consistently maintain the standard that you experienced and we look forward to the next opportunity of being your host in the heart of Berlin. Sincerely

8/10 - 좋아요

DANIEL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Posizione ottima e centralissima, praticamente in Alexander Platz. Struttura moderna, pulita, colazione varia, personale gentile. Unica pecca (da italiani) la mancanza del bidet
2024년 3월에 3박 숙박함
답변 제공: Linda Prutz - H-Hotels Online Reputation Manager 님, 2024년 3월 18일
Dear Daniel, Thank you for posting a kind review of your recent stay at our H2 Hotel. How lovely to know that you enjoyed a pleasant time with us in great central location and experienced an attentive service. We look forward to welcome you back again someday for another delightful abidance. Sincerely

10/10 - 훌륭해요

Martina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
perfetto in tutto
2024년 2월에 3박 숙박함
답변 제공: Stefanie Bergforth - Online Reputation Manager 님, 2024년 3월 4일
Dear Martina,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Berlin soon!Your H-Hotels team,

6/10 - 괜찮아요

Muhamed

2024년 3월에 2박 숙박함
답변 제공: Linda Prutz - H-Hotels Online Reputation Manager 님, 2024년 3월 25일
Dear Muhamed, Regarding to your 3* rating we are glad that you overall had a pleasant abidance with us although we regret that we couldn't fully convince you of the amenities and comfort our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know how we can enhance ourselves in your opinion to enable your future visit more enjoyable. It is our aim to satisfy your expectations in every aspect and therefore we hope to meet again someday. Best regards

6/10 - 괜찮아요

Kelly

가족 여행
좋아요: 청결 상태
The rooms were small, but functional. I didn’t like the attempt at the faux modern closet/wall decor. It made it difficult to navigate in the small room and provided very little storage for clothes. My room faced the street side so it was noisy at night. The rooms facing the courtyard were quieter. Breakfast options were plentiful and fresh.
2024년 2월에 5박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 2월 26일
Dear Kelly, Thank you for your recent stay and for bringing your impressions to our attention. Good to see that your time with us was enjoyable overall and our tasty breakfast part of your positive experiences. Please rest assured that your meaningful notes will be considered and during your future visit we would like to fully convince you of our excellent hospitality. Sincerely

8/10 - 좋아요

Nanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Alt i alt fint. Morgenmaden var lidt trist men ok
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 2월 24일
We couldn’t be happier about your awesome 5* rating Melissa. Thanks a million for sharing and please recommend us to everyone you know. We can’t wait to meet again. Greetings from lively Berlin

10/10 - 훌륭해요

Massimiliano

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ci sono ritornato recentemente. Ottimo servizio. Personale gentile e cordiale. Camera pulita ogni giorno. Colazione sia salata che dolce abbondante. Che dire consigliato sicuramente anche per la posizione.
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 2월 19일
Dear Massimiliano, Thanks a million for staying with us and for sharing your brilliant online review. It was our pleasure to have satisfied your expectations and we would be more than happy to welcome you back again someday for another delightful abidance in the heart of Berlin. Best regards

10/10 - 훌륭해요

Hanni 님, Myrtle Beach

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is worth a trip there, everything in walking distance
2024년 1월에 13박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 2월 16일
Dear Hanni, How lovely to see the fantastic review of your recent stay at our H2 Hotel. We are grateful for your praising words and delighted to know that our conveniences as well as our warm hospitality met your prospects. Please come back soon for another pleasant abidance with us in nice atmosphere and central location. Sincerely

10/10 - 훌륭해요

Willem

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 2월 5일
We couldn’t be happier about your awesome 5* rating Willem. Thanks a million for sharing and please recommend us to everyone you know. We can’t wait to meet again. Greetings from lively Berlin

8/10 - 좋아요

Jo Si

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Leider Zimmer direkt neben dem Fahrstuhl, was man hörte. Keine Lüftung im Bad? Schlechter Geruch, der nicht abzog. Sehr leckeres Frühstück 😃👍
2024년 1월에 1박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 29일
Liebe Jo si, wir schätzen jedes einzelne Feedback um daraus zu lernen und natürlich auch aufgrund des direkten Gästekontakts. Bezugnehmend auf Ihre 4* Bewertung und die freundlichen Worte sind wir froh, dass wir Ihren Erwartungen an einen erholsamen Aufenthalt in unserem Hause insgesamt gerecht wurden. Für den unangenehmen Geruch in Ihrem Badezimmer entschuldigen wir uns hingegen aufrichtig und werden dies umgehend prüfen. Meist handelt es sich hierbei lediglich um den Siphon, welcher nicht richtig auf dem Abfluss sitzt und rasch korrigiert werden kann. Zudem haben Sie je nach Auslastung auch stets die Möglichkeit, einen Zimmertausch vorzunehmen, sollte etwas nicht gefallen. Schon heute hoffen wir auf ein Wiedersehen, wo wir Ihre Eindrücke verbessern möchten. Herzliche Grüße

4/10 - 별로예요

Dennis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Vieles kaputt und dreckig .
2024년 1월에 3박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 25일
Hallo Dennis, danke für Ihren Aufenthalt und Ihre Zeit, die gewonnenen Eindrücke mit uns zu teilen. Wir bedauern sehr, dass Sie Ihr Zimmer nicht in einwandfreiem Zustand vorfanden. Für die entstandenen Unannehmlichkeiten möchten wir uns in aller Form entschuldigen. Unsere fleißigen Kollegen vom Housekeeping und der Haustechnik sind jedoch täglich vor Ort, um etwaige Defekte umgehend zu beheben oder Reinigungsarbeiten vorzunehmen. Zudem haben Sie, je nach Auslastung unseres Hauses, auch stets die Möglichkeit, einen Zimmertausch vorzunehmen, sollte etwas nicht in Ordnung sein. Ihre Beanstandungen haben wir selbstverständlich an die zuständigen Mitarbeiter weitergeleitet, welche sich umgehend um die Instandsetzung kümmern werden, falls dies nicht bereits geschehen ist. Hoffentlich geben Sie uns eine zweite Chance, Ihnen während eines zukünftigen Aufenthaltes ein besseres Erlebnis zu bieten. Beste Grüße

8/10 - 좋아요

Gary William

2024년 1월에 3박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 26일
Dear Gary William, We are glad that you enjoyed your time with us and we appreciate your good rating as a result of your mostly positive impressions. During your next stay we would like to convince you of our quality level in every aspect and hope to meet again someday. Kind regards

10/10 - 훌륭해요

Gürhan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 24일
How amazing to see your fabulous rating. Thanks a million Gürhan and tell your friends about us. See you soon! Greetings from lively Berlin

8/10 - 좋아요

Regina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ótima hospedagem.
Ótima localização. Café da manhã excelente.
2024년 1월에 4박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 24일
Dear Regina, We are thankful for your super rating and kind comment confirming the positive impressions of your recent stay. It was our pleasure to have satisfied your expectations which made your time with us so enjoyable. Please visit us again someday and re-experience our great hospitality. Kind regards

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ein Hotel beste Lage am Alexanderplatz
2024년 1월에 1박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 23일
Wow, ganz lieben Dank für die grandiosen 5* Peter. Wir sind begeistert und freuen uns schon heute auf ein hoffentlich baldiges Wiedersehen. Dufte Grüße aus Berlin

10/10 - 훌륭해요

Ralph

2024년 1월에 4박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 23일
We couldn’t be happier about your awesome rating Ralph. Thanks a million for sharing and please recommend us to everyone you know. We can’t wait to meet again. Greetings from lively Berlin

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 23일
Dear guest, Thank you for your time to rate on your recent stay at our hotel. Regarding to your given 8 we are glad that your positive impressions prevailed and that your abidance was enjoyable overall. To fully convince you of our quality level and excellent hospitality we would be happy to meet again someday. Warm regards

6/10 - 괜찮아요

Benedikt

출장 여행
There was no chair and proper table in the room. The bath was in bad shape. Still, ok! It was quiet and nothing a real problem.
2024년 1월에 1박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 19일
Dear Benedikt, Thank you for your recent stay and for sharing your online review. Even though to our regrets not everything was to your satisfaction we are still glad to have enabled your abidance overall enjoyable. Please come back again someday for a more delightful time. Sincerely

6/10 - 괜찮아요

Bjarni

단체 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 19일
Dear Bjarni, Thank you for your efforts to review your recent stay at our hotel. Regarding to your given 6 we regret that your time with us wasn’t to your full satisfaction. In order to find solutions for improvement we would have liked to know what we can do better to meet your expectations. The well-being of our guests is our highest priority and a constructive feedback important to aspire accordingly amendments. Hopefully you will give us another opportunity to convince you of our quality level and great hospitality during a future visit. Best regards

10/10 - 훌륭해요

Beinir

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 5박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 18일
We couldn’t ask for a nicer praise than your fantastic rating Beinir. Thanks a million for sharing and please come back soon for another wonderful stay with us. Sunny greeting from lively Berlin

10/10 - 훌륭해요

ANA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 15일
We couldn’t be happier about your awesome 5* rating Ana. Thanks a million for sharing and please recommend us to everyone you know. We can’t wait to meet again. Greetings from lively Berlin

8/10 - 좋아요

Christian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well located hotel, all the staff was very friendly. Very good breakfast
2023년 12월에 3박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 15일
Dear Christian, We are grateful for your kind review confirming the delightful impressions of your pleasant stay with us. How nice to know that we have managed to satisfy your expectations. Please come back again soon and allow us to enable your next abidance just as enjoyable. Sincerely

6/10 - 괜찮아요

ADEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 10일
Dear Adel, We are sad to see that our modern comfort and service features didn't seem to have fully satisfied your expectations of a pleasant abidance. Please excuse any kind of inconveniences that may have occurred and rest assured that we work hard each day to meet our guests prospects. To help improving ourselves we would have liked to know what we can do in your opinion to enable more delightful experiences. Hopefully you will give us another chance to convince you of our quality level in every aspect and thus enhance your point of view. Best regards

8/10 - 좋아요

Herve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is well located and you can walk to many places without problems. Breakfast is very complete and with options. The room is very small and not entirely comfortable, but for our plan it was fine since we only used it to go to sleep.
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 9일
Dear Herve, Thank you for your efforts to rate and comment on your recent stay at our hotel. Good to know that you enjoyed a pleasant time with us and noticed our great advantages. However it is our aim to fully convince you of our quality level and therefore we hope to meet again someday. Kind regards

6/10 - 괜찮아요

Viktor

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Im Zimmer hat es extrem nach Abfluss gestunken im Badezimmer gab es keine Steckdose. Fenster konnte man nicht klappen. Decken hatten flecken. Es gab 2 stockbetten in den oberen betten konnte man kaum schlafen da zur wand eine riesen lücke war allgemein könnten die zimmer sauberer sein. Postitiv war das Frühstück sehr viel auswahl und alles frisch. Lage war gut und zentral.
2024년 1월에 3박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 9일
Lieber Viktor, wir bedanken uns für Ihren Aufenthalt und Ihre Zeit, ein Feedback zu Ihren Erfahrungen abzugeben. Bezugnehmend auf Ihre 3* Bewertung sind wir froh, dass es Ihnen insgesamt bei uns gefallen hat. Ihre Kritik bedauern wir hingegen sehr und werden diese zum Anlass nehmen, mit unseren zuständigen Kollegen Rücksprache zu halten. Wir würden uns freuen, Sie eines Tages erneut bei uns begrüßen zu dürfen, um Ihre Meinung zu verbessern und Sie vollständig für unser H2 Hotel am Alexanderplatz zu gewinnen. Herzlichst

4/10 - 별로예요

Cristiane

2024년 1월에 4박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 9일
Dear Cristiane, Thank you for choosing our hotel for your recent trip to Berlin. With regrets we must realize that you couldn't gain better impressions. We are very sorry that your expectations of a pleasant stay weren't satisfied although our guests generally appreciate our conveniences and service features. For our understanding we would have liked to know how we can enhance ourselves in your opinion to create better experiences for future visits. To improve your perception and convince you of our great quality level we hope to meet again someday. Best regards

10/10 - 훌륭해요

Torsten

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, easy to find and quick service at front desk.
2024년 1월에 1박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 9일
Dear Torsten, We appreciate your awesome rating and lovely comment confirming your delightful stay with us. It always is a pleasure to receive positive and constructive feedbacks like yours which we can share with our dedicated team. Surely your review will serve as an encouragement to our colleagues as we strive to continuously improve the quality of our service features and conveniences. We hope your next visit will be just as pleasant as the previous one and we look forward to meet again someday. Sincerely

10/10 - 훌륭해요

Diego Jesús

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Linda Prutz - Online Reputation Manager - H-Hotels 님, 2024년 1월 9일
How amazing to see your fabulous rating. Thanks a million Diego Jesús and tell your friends about us. See you soon! Greetings from lively Berlin