We checked into the hotel in the late afternoon and will given a deluxe room instead of grand deluxe which we paid for through Expedia. The room was so hot that even with aircon on full swing does not help especially the wall inside the toilet that are facing the afternoon heat.
when we come to realise we are given deluxe room, we are told that there is no grand deluxe room available and they can only change our room the next day. Next day we are given a suite room which we, of course, more than happy. To our dismay, every afternoon when we return to room, we are always not given towels and complimentary bottles of drinking water. We kept reminding the duty manager (who also double as reception) but in vain.
Overall the staff are good but the rooms need renovation (everything falling apart). They need to throw away all their stained towels and replace with new.