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예약 가능 여부 확인

햄프턴 인 세도나 애리조나 여행 후기

2.5 out of 5
햄프턴 인 세도나 애리조나
1800 W Hwy 89a, Sedona, AZ

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 811개 이용 후기 중 306개" "
평점 8 - 좋아요. 811개 이용 후기 중 272개" "
평점 6 - 괜찮아요. 811개 이용 후기 중 127개" "
평점 4 - 별로예요. 811개 이용 후기 중 57개" "
평점 2 - 너무 별로예요. 811개 이용 후기 중 49개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Yeon Ho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 굿
2019년 1월에 1박 숙박함
답변 제공: rm 님, 2019년 1월 28일
Thank you for taking the time to let us know how we are doing at the Hampton Inn Sedona. We know your time is valuable and we really appreciate it. Thank you for giving us a rating of Outstanding. It is our goal to provide outstanding service to all of our guests. Be assured we will celebrate the survey with the entire staff. Again, thank you for your time. We hope to see you again at the Hampton Inn Sedona.

8/10 - 좋아요

Jeong Hwan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
시설, 친절, 위치 등 모두 마음에 들었는데... 2일째 숙박후 아침에 진드기에 물렸음..ㅠㅠ
답변 제공: General Manager 님, 2016년 11월 16일
Thank you for taking the time to leave your comments. We are glad you enjoyed your stay and hope to see you again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
세도나 가족여행
업타운 세도나에서 가깝고 명소들에 접근 용이합니다. 침대가 아주 편안하고 조식 좋습니다

6/10 - 괜찮아요

Diane

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We stayed 2 nights. On our first morning, we tried your breakfast. With over an hour remaining, I was surprised to see items gone. The most disturbing thing was NO napkins, not even paper towels. An employee told us they ran out days ago & we're waiting on a supplier. Why not go buy some cheap napkins? Kelsie at checkin was wonderful!
2024년 3월에 2박 숙박함
답변 제공: Danielle 님, 2024년 3월 28일
Dear Diane,Thank you for taking the time to review your stay with us. We appreciate your feedback on areas where we have the opportunity to improve.

8/10 - 좋아요

Irene

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: rm 님, 2024년 3월 25일
Thank you for taking the time to let us know how we are doing at the Hampton Inn Sedona. We know your time is valuable and we really appreciate it. Thank you for giving us a good rating. It is our goal to provide outstanding service to all of our guests. Be assured we will share the survey with the entire staff. Again, thank you for your time. We hope to see you again at the Hampton Inn Sedona.

6/10 - 괜찮아요

James E

좋아요: 직원 및 서비스
Did not like paying extra for parking when I'm paying for a room and parking on the hotels property.
2024년 3월에 1박 숙박함
답변 제공: rm 님, 2024년 3월 6일
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed your overall visit to our property. Parking fees have become very common in all tourist destinations worldwide. We also advertise them throughout the booking process, within your confirmation, and in your Hilton Honors App. Your feedback helps us to applaud the team and improve the experience of future guests. We hope to have the opportunity to welcome you back soon.

6/10 - 괜찮아요

maria

2024년 1월에 1박 숙박함
답변 제공: rm 님, 2024년 3월 25일
Thank you for taking the time to review your stay with us. Your feedback helps us to applaud the team and improve the experience of future guest’s. Again, Thank You!

10/10 - 훌륭해요

jay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Danielle 님, 2024년 2월 5일
Dear Jay,Thank you for taking the time to leave a rating of your stay with us! We are delighted to see that you enjoyed your experience. We hope to have the opportunity to welcome you back soon!

10/10 - 훌륭해요

Crystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The parking wasn't very practical, there were 2 trucks with trailers taking up majority of the parking and the room from the door entrance was a long ways to walk being handicapped, walkway was very icy the next morning almost feel
2024년 1월에 1박 숙박함
답변 제공: Danielle 님, 2024년 1월 29일
Thank you for taking the time to review your stay with us. We are sorry to hear that parking was an issue during your stay. While we do have more parking than rooms to be able to accommodate trailers, that situation was a lack of care by the individuals that drove those and I do understand your frustration.

10/10 - 훌륭해요

Racheal

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to everything on 89. Close to uptown & hiking.
2024년 1월에 5박 숙박함
답변 제공: Danielle 님, 2024년 1월 29일
That you for taking the time to rate your stay with us. We hope to have the opportunity to welcome you back soon!

6/10 - 괜찮아요

Josue

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Danielle 님, 2024년 1월 29일
That you for taking the time to rate your stay with us. We hope to have the opportunity to welcome you back soon!

10/10 - 훌륭해요

Crystal

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beds were comfortable, but the pillows were too soft for my liking and the water temperature in the shower did not stay hot for long. Breakfast was delicious and the staff was very friendly.
2024년 1월에 1박 숙박함
답변 제공: Danielle 님, 2024년 1월 29일
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed your visit to our property. Your feedback helps us to applaud the team and improve the experience of future guests. We hope to have the opportunity to welcome you back soon.

10/10 - 훌륭해요

Brenda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sedona trip
Everything was great. Bathroom floor could use a good scrub.
2024년 1월에 1박 숙박함
답변 제공: Danielle 님, 2024년 1월 29일
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed your visit to our property. Your feedback helps us to applaud the team and improve the experience of future guests. We hope to have the opportunity to welcome you back soon.

8/10 - 좋아요

Anastasia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Danielle 님, 2024년 1월 29일
That you for taking the time to rate your stay with us. We hope to have the opportunity to welcome you back soon!

6/10 - 괜찮아요

Heather

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Meh
Hotel needs some TLC - bubbled wallpaper, carpet looks old and dated. Broken toilet paper holder in room. Would not rebook at this location. Everywhere we went there were signs about tipping. For what? Not a fan of being inundated w notes about tipping. I’d only consider tipping in a hotel for a longer stay w service going above and beyond. Not for what should automatically be provided at a hotel.
2024년 1월에 2박 숙박함
답변 제공: Danielle 님, 2024년 1월 29일
Thank you for taking the time to review your stay with us. It looks like we fell short in a few areas during your stay and we do not want that to be the experience that we leave our guests with. Your feedback helps us to applaud the team and improve the experience of future guests.

10/10 - 훌륭해요

Scott

2024년 1월에 2박 숙박함
답변 제공: Danielle 님, 2024년 1월 29일
That you for taking the time to rate your stay with us. We hope to have the opportunity to welcome you back soon!

6/10 - 괜찮아요

Michelle

좋아요: 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Danielle 님, 2024년 1월 29일
That you for taking the time to rate your stay with us. We hope to have the opportunity to welcome you back soon!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gives Hampton Inn a Bad Name
We always book Hampton Inn thru Hotels.com. This was the worst Hampton Inn we have ever stayed at. It feels like an old decrepit motel with old, stained carpets, outdated everything that they just tried to reno with very few cosmetic changes. Our room was only one of 2 that could accommodate 5 people. They had a pull away bed that was so dirty, it actually made us feel uncomfortable to have one of our kids there. The hotel refused to refund our money bc we booked thru hotels.com and said they wanted to work with us, but they couldn’t fix anything about the extremely uncomfortable and dirty bed. The pull out couch was tiny for 2 people. The hot water didn’t work well. It came at times, but mostly it was a cold shower. And there was $17 per night parking that wasn’t advertised anywhere. All in all, it felt dirty and we couldn’t wait to leave.
2023년 12월에 2박 숙박함
답변 제공: Danielle 님, 2024년 1월 29일
Thank you for taking the time to review your stay with us. It looks like we may have fallen short in a few areas during your stay. Parking fees have become very common in all tourist destinations worldwide and Hilton branded properties are no exception. We do keep ours lower than the rest of the hotels in town for our guests convenience. Expedia also advertises them heavily throughout the booking process, as well as within your confirmation. All Hilton hotels that charge a parking fee advertise in the same way and ours is consistent with the brand standards. It does appear that we have responded to your other concerns directly. Your feedback helps us to applaud the team and improve the experience of future guests.

6/10 - 괜찮아요

Timothy A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I was disappointed with something as simple and basic as room 107 lacking a toilet paper holder! What 1 star and hillbilly as having a roll of toilet paper on the back of the toilet!!! So simple and basic yet completely lacking. It reminded me of being at a port a potty with rolls of tp and No holder
2023년 12월에 1박 숙박함
답변 제공: rm 님, 2024년 2월 17일
Thank you for taking the time to review your stay with us. It looks like we fell short in a few areas during your stay and we do not want that to be the experience that we leave our guests. We have addressed the issue with our maintenance team. Your feedback helps us to applaud the team and improve the experience of future guest’s. Again, Thank You!

8/10 - 좋아요

Quynh

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Danielle 님, 2024년 1월 29일
That you for taking the time to rate your stay with us. We hope to have the opportunity to welcome you back soon!

10/10 - 훌륭해요

Omayra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Danielle 님, 2024년 1월 29일
That you for taking the time to rate your stay with us. We hope to have the opportunity to welcome you back soon!

10/10 - 훌륭해요

Hector

2023년 12월에 1박 숙박함
답변 제공: Danielle 님, 2024년 1월 29일
That you for taking the time to rate your stay with us. We hope to have the opportunity to welcome you back soon!

4/10 - 별로예요

Ali

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Has very bad customer service
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Guadalupe

가족 여행
별로예요: 직원 및 서비스
I was not told a parking fee of $17 per day would be charged. Not even when I checked in they told me that I would be charged a fee.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Kamryn

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We actually stayed here a few years ago and had a good experience, but this time yikes… where to even begin. If I could give this place a 0/5 I would. This place already had me concerned when our first interaction with hotel concierge went as poorly as it did. They were rude, unfriendly, unprofessional and appeared rather unhygienic. All of the staff was pretty rude and unfriendly except for one younger woman who was really nice. The carpets all throughout the hotel were absolutely disgusting. The carpets were stained and from standing level you could smell how dank and dirty there are. The stains were almost enough to distract you from all of the rips in the carpet. The wallpaper was stained and ripped all over as well. The bathroom ceiling also had rips and what looked like mold all over the place. There were no vents so it was always very humid in there. The window and microwave in our room were also broken. The beds were super uncomfortable and the walls were VERY thin. There were a lot of partiers too. We could hear everything going on in the room next to us and barely got any sleep because it was so loud. The worst part is that my husband got super sick from the free breakfast. I didn’t eat any eggs but he did and has been having extreme diarrhea for two days and we couldn’t get a discount or anything from the hotel because we booked through Expedia. We spent over $500 for two nights and it was not even close to worth that price. We would have been better off in a motel
2023년 11월에 2박 숙박함
답변 제공: rm 님, 2023년 11월 15일
Thank you for taking the time to review your stay with us. It looks like we fell short in a few areas during your stay and we do not want that to be the experience that we leave our guests. We apologize for the issues you experienced. Updates to the property are in the planning stages. We've addressed the service and maintenance issues with the staff. Your feedback helps us to applaud the team and improve the experience of future guest’s. Again, Thank You!

2/10 - 너무 별로예요

SUKJOO

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were blood spots on the comforter duvet cover. Also I got several bites from bed bugs. But I couldn't find many. I only found one suspicious flea-like thing on my bed. After returning from the inn, I have been suffering because of the flea bites. Also the carpet was so dirty to step on with bare feet. In the restroom, the bathtub was not good. Water doesn't go down well, so I couldn't take a shower during my stay. I will not use this inn, because of the dirty condition. The location was good. I liked the breakfast.
2023년 10월에 2박 숙박함
답변 제공: Danielle 님, 2023년 11월 6일
Thank you for taking the time to review your stay with us. It looks like we fell short in a few areas during your stay and we do not want that to be the experience that we leave our guests with. I have looked into your reservation and the room in which you stayed, as we take any comments that could lead to a bed bug situation very seriously. I am happy to inform you that there was no trace of anything of the sort found in your room. It is an abnormally warm Fall this year and we still have mosquitos and no seeums out and about. Since the hotel as well as yourself found no trace of these pests as stated in your review, I am confident that you experienced mosquitos as the rest of us do in this nice weather when we spend time outside. As far as the items that you have mentioned in regards to the room, we do have plans for improvements in 2024. We do keep these items very clean, but we understand the need for updates as the visible wear and tear can create a negative perception for our guests. Your feedback helps us to applaud the team and improve the experience of future guests.

10/10 - 훌륭해요

Tomoaki

2023년 10월에 1박 숙박함
답변 제공: rm 님, 2023년 11월 1일
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed your visit to our property. Your feedback helps us to applaud the team and improve the experience of future guests. We hope to have the opportunity to welcome you back soon.

8/10 - 좋아요

Janet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Danielle 님, 2023년 10월 30일
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed your visit to our property. Your feedback helps us to applaud the team and improve the experience of future guests. We hope to have the opportunity to welcome you back soon.

10/10 - 훌륭해요

Wendy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My room was clean and comfortable. The breakfast was good. The location was convenient to restaurants, shopping and beautiful scenery. The front desk staff was very friendly and helpful. I would stay again.
2023년 10월에 2박 숙박함
답변 제공: RM 님, 2023년 10월 28일
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed your visit to our property. Your feedback helps us to applaud the team and improve the experience of future guests. We hope to have the opportunity to welcome you back soon.

8/10 - 좋아요

Marice

좋아요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: rm 님, 2023년 10월 23일
Thank you for taking the time to let us know how we are doing at the Hampton Inn Sedona. We know your time is valuable and we really appreciate it. Thank you for giving us a good rating. It is our goal to provide outstanding service to all of our guests. Be assured we will share the survey with the entire staff. Again, thank you for your time. We hope to see you again at the Hampton Inn Sedona.

2/10 - 너무 별로예요

john

출장 여행
별로예요: 직원 및 서비스
Over Booking Issue
The hotel over booked and didn't contact me to tell me my room was no longer available. They did place me at another motel, but not having any notice of the change or details of the new room location calls for a significantly better system and better communication.
2023년 10월에 2박 숙박함
답변 제공: RM 님, 2023년 10월 20일
Thank you for taking the time to review your stay with us. It looks like we fell short in a few areas during your stay, and we do not want that to be the experience that we leave our guests. Overbooking is a standard in the Hospitality Industry. Unfortunately, your personal information wasn't provided by the booking company. Your feedback helps us to applaud the team and improve the experience of future guest’s. Again, Thank You!

4/10 - 별로예요

Monica

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Danielle 님, 2023년 10월 11일
Thank you for taking the time to rate your stay with us. It looks like we fell short in a few areas during your stay and we do not want that to be the experience that we leave our guests with. Your feedback helps us to applaud the team and improve the experience of future guests.

8/10 - 좋아요

Alfred

가족 여행
No view of surroundings.
2023년 10월에 2박 숙박함
답변 제공: Danielle 님, 2023년 10월 11일
Thank you for taking the time to review your stay with us. It looks like we fell short in a few areas during your stay and we do not want that to be the experience that we leave our guests with. Most of the hotel properties in Sedona do not have red rock views due to the location of the buildings within the city. Your feedback helps us to applaud the team and improve the experience of future guests.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was clean. Beds were comfortable. Friendly staff
2023년 9월에 3박 숙박함
답변 제공: rm 님, 2023년 10월 4일
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed your visit to our property. Your feedback helps us to applaud the team and improve the experience of future guests. We hope to have the opportunity to welcome you back soon.

10/10 - 훌륭해요

Robin

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A
2023년 9월에 4박 숙박함
답변 제공: rm 님, 2023년 10월 2일
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed your visit to our property. Your feedback helps us to applaud the team and improve the experience of future guests. We hope to have the opportunity to welcome you back soon.

8/10 - 좋아요

Donald S.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Building is a little worn including the room.
2023년 9월에 4박 숙박함
답변 제공: rm 님, 2023년 10월 2일
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed your visit to our property. Your feedback helps us to applaud the team and improve the experience of future guests. Updates to the property are in the planning stages. We hope to have the opportunity to welcome you back soon.

4/10 - 별로예요

Isabel

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathtub was very discolored and dirty looking. Elevators were out of service, ice machine was broken. Large amount of Food crumbs in hallway outside our room when we checked in and 2 days later at check out they were still there. Extra fee for parking we weren’t aware of even though the lot is unsecured . We would not stay there again.
2023년 9월에 2박 숙박함
답변 제공: rm 님, 2023년 9월 7일
Thank you for taking the time to review your stay with us. It looks like we fell short in a few areas during your stay, and we do not want that to be the experience that we leave our guests. We’ve addressed the issues with the staff. Updates to the property are in the planning stages. Parking fees have become very common in all tourist destinations worldwide. We advertise them throughout the booking process, within your confirmation, and in your Hilton Honors App. Your feedback helps us to applaud the team and improve the experience of future guests. Again, Thank You!

6/10 - 괜찮아요

John

좋아요: 객실의 편안함
Not the best Hampton
Bathtub should be replaced because it looks dirty/stained. There was a pile of what looked like crumbs on the hallway floor across from our room that we noticed after our first night and stayed there until after we left 2 days later. We exchanged towels because we never had anyone change them out the entire 3 nights we were there.
2023년 9월에 3박 숙박함
답변 제공: rm 님, 2023년 9월 6일
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed your visit to our property. Updates to the property, including tub restoration or replacement are in the planning stages.Your feedback helps us to applaud the team and improve the experience of future guests. We hope to have the opportunity to welcome you back soon.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing for a Hampton Inn
We expected a fully functioning hotel but we were underwhelmed to say the least. Too many issues for it just to be a coincidence. Usually this is a case poor management
Non working elevator
Non working ice machine on second floor
Filthy shower
Missing toilet paper holder
2023년 8월에 4박 숙박함
답변 제공: rm 님, 2023년 9월 2일
Thank you for taking the time to review your stay with us. It looks like we fell short in a few areas during your stay, and we do not want that to be the experience that we leave our guests. We apologize for the issues. The maintenance issues have been addressed with the ownership. We agree they are a priority. Your feedback helps us to applaud the team and improve the experience of future guest’s. Again, Thank You!

10/10 - 훌륭해요

Cera

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great and friendly and the rooms were clean.
2023년 8월에 1박 숙박함
답변 제공: rm 님, 2023년 9월 7일
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed your visit to our property. Thank you for recognizing the staff. Your feedback helps us to applaud the team and improve the experience of future guests. We hope to have the opportunity to welcome you back soon.

10/10 - 훌륭해요

Deborah

좋아요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: rm 님, 2023년 8월 29일
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed your visit to our property. Your feedback helps us to applaud the team and improve the experience of future guests. We hope to have the opportunity to welcome you back soon.

10/10 - 훌륭해요

Lidia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast was great! Staff was very friendly!
2023년 8월에 1박 숙박함
답변 제공: rm 님, 2023년 8월 27일
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed your visit to our property. We are glad you enjoyed the breakfast. Thank you for recognizing the staff. Your feedback helps us to applaud the team and improve the experience of future guests. We hope to have the opportunity to welcome you back soon.

8/10 - 좋아요

Manina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Overnight stay in Sedona in August
The black out blind was broken when we arrived. I informed the desk clerk and she had an employee up to our room in 10 minutes to fix it. We also had prompt service when we asked for extra towels. The elevator was out, and this made things a bit awkward for getting to our room, but we were given very good directions about where to park and enter for a second floor room. Sedona was hot, but AC worked great.
2023년 8월에 1박 숙박함
답변 제공: rm 님, 2023년 8월 15일
Thank you for taking the time to review your stay with us. It looks like we fell short in a few areas during your stay. We are glad you generally enjoyed your stay. Your feedback helps us to applaud the team and improve the experience of future guest’s. Again, Thank You!

8/10 - 좋아요

Thitiwan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good breakfast
2023년 8월에 2박 숙박함
답변 제공: rm 님, 2023년 8월 10일
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed your visit to our property and glad you enjoyed the breakfast. Your feedback helps us to applaud the team and improve the experience of future guests. We hope to have the opportunity to welcome you back soon.

4/10 - 별로예요

Anita

가족 여행
별로예요: 청결 상태, 객실의 편안함
Dirty and AC units weren't working!
We got to the hotel and were told to park in an area where I only saw Diamond Member parking, which got confusing so I parked where I saw guest parking and we had to walk far to get to our room. When we got to our room, it was a little warm in there so we set the AC to 70 and left to walk around DT Sedona. After 4 hours in the heat of AZ, we got back to our room to it being 81° in there! We lowered the temp to 68° to see if anything would change. Went swimming with my mom and even that was unpleasant, there was a used bandaid by the pool, it looked dirty, and there were no towels to use, we had to go ask for some. After an hour, we went back to our room and it was now 82°! I went down to let the man at the desk know and he told us to set it to 70 and wait 15 mins to see if it would change. It did not, so he moved us to a different room, he was kind, no problems with him. The AC unit in the new room wasn't working at first until my sister and I somehow fixed it, fine. But there were no sheets for the pull out bed and no pillows, my mom had to drag the ones from the first room with her. The duvet on the bed had brown spots on it and the pillows had yellow spots on them. The shower even had red sploches on it which was gross. We also all got very bad allergy symptoms and sore throats after waking up in the morning from god knows what. Would not recommend unless you don't care about these things. Would be great if I could get my money back.
2023년 8월에 1박 숙박함
답변 제공: rm 님, 2023년 8월 9일
Thank you for taking the time to review your stay with us. It looks like we fell short in a few areas during your stay, and we do not want that to be the experience that we leave our guests. We apologize for the issues you experienced. Updates to the property are in the planning stages. We've addressed the service issues with the staff. Your feedback helps us to applaud the team and improve the experience of future guest’s. Again, Thank You!

10/10 - 훌륭해요

Taylor

2023년 8월에 2박 숙박함
답변 제공: rm 님, 2023년 8월 27일
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed your visit to our property. Your feedback helps us to applaud the team and improve the experience of future guests. We hope to have the opportunity to welcome you back soon.

2/10 - 너무 별로예요

guadalupe

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: rm 님, 2023년 8월 9일
Thank you for taking the time to review your stay with us. It looks like we fell short in a few areas during your stay, and we do not want that to be the experience that we leave our guests. Your feedback helps us to applaud the team and improve the experience of future guest’s. Again, Thank You!

4/10 - 별로예요

Gonzalo

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Not too happy.
Overall OK, few discrepancies on cleaning the room. The cleaning is only done every 4 days unless requested with a 24 hr advance notice and a surcharge of $17 daily to park vehicle in parking lot. Both these things did not sit well with me. Unfortunately I'd already reserved location and it was a bit late to change hotels. Breakfast food was not that good either. Don't select this hotel based on breakfast being provided.
2023년 7월에 6박 숙박함
답변 제공: rm 님, 2023년 8월 1일
Thank you for taking the time to review your stay with us. It looks like we fell short in a few areas during your stay, and we do not want that to be the experience that we leave our guests. I will put focus on the breakfast issue and address it with the staff. Your feedback helps us to applaud the team and improve the experience of future guest’s. Again, Thank You!

8/10 - 좋아요

Christine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Accessible to restaurant and stores
2023년 7월에 2박 숙박함
답변 제공: rm 님, 2023년 7월 26일
Thank you for taking the time to let us know how we are doing at the Hampton Inn Sedona. We know your time is valuable and we really appreciate it. Thank you for giving us a good rating. It is our goal to provide outstanding service to all of our guests. Be assured we will share the survey with the entire staff. Again, thank you for your time. We hope to see you again at the Hampton Inn Sedona.

8/10 - 좋아요

Fabio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like that they allow pets to stay with you.
2023년 7월에 6박 숙박함
답변 제공: rm 님, 2023년 7월 23일
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed your visit to our property. Your feedback helps us to applaud the team and improve the experience of future guests. We are glad you were able to bring your pet. We hope to have the opportunity to welcome you back soon.