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햄프턴 인 앤드 스위트 클리블랜드-비치우드, 오하이오 여행 후기

2.5 out of 5
햄프턴 인 앤드 스위트 클리블랜드-비치우드, 오하이오
3840 Orange Pl, Orange, OH

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 608개" "
평점 8 - 좋아요. 1001개 이용 후기 중 278개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 71개" "
평점 4 - 별로예요. 1001개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 21개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Michael 님, Portage

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
significant ongoing renovation work affected our experience
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Eliza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

4/10 - 별로예요

Roni

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room design is poor. For example, hand towels are next to the shower and batch towels are near the sink. So, you where ever you are, you have to walk over to get a towel. No housekeeping was provided on the first day, even though I requested it. At 9:30 PM there was a know on our door, waking us up, to inquire whether we requested extra pillows. At around 11 PM, someone was taking a shower in the room next door which cause a loud buzzing in our room making it impossible to sleep.
2024년 4월에 3박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 4월 10일
thank you for sharing your experience with us. we are so sorry to hear that you found our new room design to be so difficult. we will certainly bring this up with our design team when we meet for our post renovation follow-up. we will also make note to work with our housekeeping team to ensure that they are following through on each guest request in the future. thanks again.

10/10 - 훌륭해요

Huanbo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like the foods in the area.
2024년 3월에 2박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 4월 10일
thank you for sharing your experience with us. we are so glad to hear that you enjoyed your stay.

10/10 - 훌륭해요

Nicole 님, Los Angeles

좋아요: 청결 상태
No problem
2024년 2월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 4월 10일
thank you for sharing your experience with us. we are so glad to hear that you enjoyed your time spent with us.

10/10 - 훌륭해요

Marilyn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the view from my room. I liked the hot water in the bathroom and the tub that I could soak in. I didn’t like the noisy late night neighbors.
2024년 3월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 4월 10일
thank you so much for staying with us. i am so sorry that your neighbors weren't as respectful as one would hope. that certainly can put a damper on ones travels. thank you for sharing your experience with us.

10/10 - 훌륭해요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stellar service and accommodations!
2024년 3월에 1박 숙박함
답변 제공: Ryan 님, 2024년 3월 25일
thank you so much for sharing your experience. We are so glad to hear that you enjoyed your time with us. we very much look forward to hosting you again on your next travels through the Cleveland area.

8/10 - 좋아요

Tony 님, Woodbrige

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was under renovations.
2024년 3월에 2박 숙박함
답변 제공: Ryan 님, 2024년 3월 18일
Tony,Thank you for sharing. We are very excited to present our new look to the world when it is complete. We look forward to hosting you again soon.

10/10 - 훌륭해요

JoAnne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved coffe and water in lobby. Nice rooms
2024년 3월에 1박 숙박함
답변 제공: Ryan 님, 2024년 3월 18일
Joanne,Thank you for sharing your feedback. We are so glad that you enjoyed yourself. We can't wait to share the new rooms with you! We are very excited about the new look the hotel will have when our renovation is complete.

10/10 - 훌륭해요

Carmen

2024년 3월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 4월 10일
thank you for sharing your experience with us. we are so glad that you enjoyed your stay with us.

8/10 - 좋아요

Susette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent overall service and still I think you needore handicap parking, instead of "honors." Also, maybe more attention to public restroom stock, and stock on breakfast bar. Overall quite good.
2024년 3월에 4박 숙박함
답변 제공: Ryan 님, 2024년 3월 14일
Thank you so much for sharing your experience with us. We are so glad to hear that you enjoyed your stay. We look forward to hosting you again!

4/10 - 별로예요

Abhiman

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
There was spider in my room, when I brought it to front desk attention, they just said ok
2024년 2월에 2박 숙박함
답변 제공: Ryan 님, 2024년 2월 28일
I am so sorry that this was your experience while staying with us. We did immediately take action on this concern and had the room inspected by our third-party pest control company. Everything check out ok and it was treated with some precautionary measures. If you wish to discuss further, please feel free to reach out to us directly.

8/10 - 좋아요

Heather

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Ryan 님, 2024년 2월 28일
thank you for staying with us. we are glad that you enjoyed your time with us. We look forward to hosting you again soon.

10/10 - 훌륭해요

Holly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I travel to Cleveland ~3 times per year for work. I always stay at the Hampton Inn & Suites - Beachwood as the hotel location is great and close to everything and the staff are pleasant and helpful. The hotel is being updated which will make it even better next trip! The breakfast options are somewhat limited but good. Thank you to all the wonderful staff for making our stay pleasant!
2024년 2월에 4박 숙박함
답변 제공: Ryan 님, 2024년 2월 25일
Thank you so much for your feedback. We hope to host you again soon.

10/10 - 훌륭해요

Donzel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean room and great customer service.
2024년 2월에 2박 숙박함
답변 제공: Ryan 님, 2024년 2월 25일
Thank you so much for your feedback. We hope to host you again soon.

4/10 - 별로예요

Brian

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Facility is dated and needs remodeled, Some room updating is taking place. We both woke up in the night with itching and bites on our legs, so take that for what it is.
2024년 2월에 1박 숙박함
답변 제공: Ryan 님, 2024년 2월 25일
Thank you so much for your feedback. I'm sorry that your stay was not what you expected. Please reach out to us at the hotel and we would be glad to speak with you about what we can do to make it right.

8/10 - 좋아요

john

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Ryan 님, 2024년 2월 25일
Thank you so much for your feedback. We hope to host you again soon.

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were visiting the area to meet our newest grandson. Your staff from the very beginning were kind, considerate, friendly.....just wonderful. Thank you
2024년 2월에 2박 숙박함
답변 제공: Ryan 님, 2024년 2월 25일
Thank you so much for your feedback. We hope to host you again soon.

8/10 - 좋아요

Irene

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property under construction so no hot water for shower. Also coffee and hot water hit and miss for breakfast. It is a beautiful place with wood trim and spacious rooms.
2024년 2월에 1박 숙박함
답변 제공: Ryan 님, 2024년 2월 25일
Thank you so much for your feedback. We hope to host you again soon.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good service great location
2024년 2월에 2박 숙박함
답변 제공: Ryan 님, 2024년 2월 19일
thank you for your feedback we very much appreciate your willingness to share. we are very glad that you enjoyed your time with us. we hope to host you again soon.

2/10 - 너무 별로예요

Tyler

연인과의 여행
별로예요: 직원 및 서비스
Room and property are very nice but the “contactless” check inn wasn’t contactless and the app sent me to the wrong room in the first place
2024년 2월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 12일
I am so sorry to hear that you experienced these issues during your stay. If there is something that we can do to make things right, please let us know by reaching our to us at the hotel. We look forward to hearing from you.

8/10 - 좋아요

James

가족 여행
Too high$
2024년 2월에 2박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

10/10 - 훌륭해요

Bayard 님, Washington

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
While the property is under reconstruction, staff were always attentive and friendly, the unaffected parts of the property were in good shape, the breakfast bar was complete and tasty, and I always felt welcome.
2024년 1월에 3박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

2/10 - 너무 별로예요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
First thing indoor pool not heated freezing cold the indoor jacuzzi out of service in the room king size bed matress was like sleeping on hard floor and the shower wouldnt stay warm at all worst experience Ive ever had in hotel had to leave in middle of the night.
2024년 1월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 1월 31일
Michelle,I am very sorry about the experience you had with us. This is certainly not the experience we hope for our guests to have when they stay with us. Please reach out to me directly at the hotel. I would be more than happy to discuss with you what we can do to make this right. I look forward to hearing from you soon.

8/10 - 좋아요

Anthony Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s time to remodel this place
2024년 1월에 3박 숙박함
답변 제공: Ryan 님, 2024년 1월 30일
Thank you for sharing. We have just begun a full renovation that we can't wait to share with all of our guests. They are currently working on our 6th floor. We hope that these changes will help us earn your loyalty in the future.

8/10 - 좋아요

Desiree

가족 여행
좋아요: 직원 및 서비스
Property was under construction so noise and dust was to be expected. Didn't know property was under construction before booking. Walls were thin, could hear occupants in next room. Front desk staff was very friendly.
2024년 1월에 2박 숙박함
답변 제공: Ryan 님, 2024년 1월 30일
Thank you so much for sharing. I am glad that you enjoyed your time with us. As you noted we are currently under a complete renovation. They are currently working on our 6th floor. We can wait until we have a brand new finished product to share with you.

10/10 - 훌륭해요

Shevaughn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had a relaxed visit
2024년 1월에 1박 숙박함
답변 제공: Ryan 님, 2024년 1월 30일
Thank you so much for sharing your experience. We are glad you enjoyed your stay.

10/10 - 훌륭해요

Jennifer

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was tasty
2024년 1월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스
Staff very very nice but understaffed. Full breakfast was convenient and good. They have travel bags with snacks for your day. They were remodeling so was bit messy. First room, shower did not work, so they upgraded me to a suite with a good shower😊.
2024년 1월에 3박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again. Hopefully our renovation will be done and you can enjoy our brand new rooms!

10/10 - 훌륭해요

Nick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness and Staff was great
2024년 1월에 2박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

8/10 - 좋아요

Ariel

2024년 1월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

8/10 - 좋아요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
thanks
2024년 1월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

10/10 - 훌륭해요

Jamal

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

10/10 - 훌륭해요

Penny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything n everyone was awesome!
2023년 12월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Well Deserved Excellent Reputation and Rating
We have stayed at The Hampton Inn Beachwood multiple times in the past 5 years. We have always been pleased with everthing about this location and it's personnel.
2024년 1월에 3박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

8/10 - 좋아요

Elaine

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

10/10 - 훌륭해요

Braje

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 2박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and professional!
2023년 12월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

10/10 - 훌륭해요

Meagan

출장 여행, 가족 여행
Great staff! Decently clean room and a great lobby and breakfast! Appreciate they recognized me as a Hilton member.
2024년 1월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

10/10 - 훌륭해요

Jenifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Only disappointment was the pool and hot tub were closed and no mention of that at booking.
2023년 12월에 3박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

10/10 - 훌륭해요

Chaquita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff have great customer service and made sure to have a smile on their face.
2023년 12월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

10/10 - 훌륭해요

Carolyn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We will be back
Room was very nice, very clean. Bed was very firm, which is my only complaint. I was given the wrong room initially, but it was corrected promptly and with no complaints from the staff. My husband needed a handicap accessible room. There was a wonderful selection of cold and hot food for breakfast. The dining area was clean and comfortable.We will stay there again.
2023년 12월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

10/10 - 훌륭해요

Patrice 님, Verona

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The older guy who did our check in didn’t offer me and the rest of the people with me the free cookies but offered the man directly behind us free cookies, we didn’t like that…
2023년 12월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing your experience with us. We look forward to hosting you again.

8/10 - 좋아요

Mihra 님, Lincolnwood

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing

10/10 - 훌륭해요

RALPH

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
I picked this hotel because it was close to the Cleveland Clinic. Check in was easy and when I told the lady why I was there she said next time let them know because they give Cleveland Clinic patients a discount. Which I think is great because we’re already stressed because we’re having surgery so to get a discount helps out. The hotel itself is extremely nice in a nice area close to shops and restaurants. The room was clean and nice. The only complaint I have about the room is the shower made a loud noise but I reported it when I checked out and they said they were going to address it right away. I’ll definitely stay there again if I ever have to go back to Cleveland Clinic. I give them a 10/10
2023년 12월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing

10/10 - 훌륭해요

Julie

2023년 12월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing

8/10 - 좋아요

Ursula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Ryan Matlack, GM 님, 2024년 2월 5일
Thank you so much for sharing