로비

햄프턴 인 & 스위트 턱손-몰 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 턱손-몰
5950 N Oracle Rd, Tucson, AZ

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 739개 이용 후기 중 448개" "
평점 8 - 좋아요. 739개 이용 후기 중 202개" "
평점 6 - 괜찮아요. 739개 이용 후기 중 52개" "
평점 4 - 별로예요. 739개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 739개 이용 후기 중 17개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

David 님, Yuma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property. Only complaint was the barking dog in one of the rooms near ours, but can't really blame the hotel for some guests being inconsiderate.
2024년 4월에 2박 숙박함
답변 제공: Joele 님, 2024년 4월 22일
Dear David, Thank you so much for choosing to stay with us here at Hampton Inn and Suites Tucson mall. We are glad you enjoyed your stay and hope that you choose to stay with us again.

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a very friendly welcome while checking in. The front desk employee was pleasant to talk with. As soon as I walked in I noticed how clean the facility was. My room was clean and the pool was nice. I’m very picky about cleanliness so this was a great experience. I definitely will be returning.
2024년 4월에 1박 숙박함
답변 제공: Joele 님, 2024년 4월 22일
Dear Maria, Thank you so much for choosing to stay with us here at Hampton Inn and Suites Tucson mall. We are glad you enjoyed your stay and hope that you choose to stay with us again.

6/10 - 괜찮아요

Gil

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
So noisy from the rooms above, below and on the sides. We could barely sleep. Every flush of water, every dragging suitcase.
2024년 4월에 1박 숙박함
답변 제공: Ying 님, 2024년 4월 21일
Dear Gil,Thank you for your feedback. We’re very sorry to hear about your recent experience. This does notreflect the standard of service that our customers deserve. We recommend reaching out to us next time so that we can get you into a higher floor for a more comfortable stay. We hope to have the pleasure of hosting your future stays with us.

8/10 - 좋아요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were friendly, helpful, amiable. We arrived early and the staff helped us out by holding onto some of my medications so they wouldn't be in the sun while we picked up our cousin from the airport. Unfortunately, her room had to be changed due the carpet having to be cleaned at the last minute. This meant we didn't get an adjoining room for her. We enjoy the breakfasts, which vary slightly every day. The rooms are clean and pleasantly decorated. I love the comfortable beds!
2024년 4월에 3박 숙박함
답변 제공: Joele 님, 2024년 4월 20일
Thank you so much for choosing to stay with us here at Hampton Inn and Suites Tucson mall. We are glad you enjoyed your stay and hope that you choose to stay with us again.

4/10 - 별로예요

Dan

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The last 5 visits, every room I’ve stayed in have had collapsed mattresses. No matter if it’s a king room, two queens, or a sweet, every mattress has been the same…time to invest in new mattresses for the rooms. A good nights sleep is the main reason a room is rented, after all, other than that the hotel staff has always been great!
2024년 4월에 1박 숙박함
답변 제공: Joele 님, 2024년 4월 19일
Hi Dan, Thank you for choosing to stay with us. I have shared your feedback with our management and housekeeping as well. Thank you for being such a loyal guest. We appreciate your patronage!

10/10 - 훌륭해요

Nina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although the room is a bit crowded, the lobby is large and inviting. They had delicious chocolate cookies available at check-in. Yum!
2024년 4월에 1박 숙박함
답변 제공: Joele 님, 2024년 4월 18일
Thank you so much for choosing to stay with us here at Hampton Inn and Suites Tucson mall. We are glad you enjoyed your stay and hope that you choose to stay with us again.

10/10 - 훌륭해요

Omar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buena
2024년 4월에 1박 숙박함
답변 제공: Joele 님, 2024년 4월 18일
Thank you so much for choosing to stay with us here at Hampton Inn and Suites Tucson mall. We are glad you enjoyed your stay and hope that you choose to stay with us again.

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good facility.
2024년 4월에 1박 숙박함
답변 제공: Joele 님, 2024년 4월 12일
Thank you so much for choosing to stay with us here at Hampton Inn and Suites Tucson mall. We are glad you enjoyed your stay and hope that you choose to stay with us again.

10/10 - 훌륭해요

Elfego Abraham

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bien
2024년 3월에 1박 숙박함
답변 제공: Joele 님, 2024년 4월 11일
Thank you so much for choosing to stay with us here at Hampton Inn and Suites Tucson mall. We are glad you enjoyed your stay and hope that you choose to stay with us again.

10/10 - 훌륭해요

Jeff

가족 여행
좋아요: 숙박 시설 상태 및 시설
Great place. Great people.
2024년 4월에 1박 숙박함
답변 제공: Joele 님, 2024년 4월 9일
Thank you so much for choosing to stay with us here at Hampton Inn and Suites Tucson mall. We are glad you enjoyed your stay and hope that you choose to stay with us again.

8/10 - 좋아요

María Belén Montaño

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 3박 숙박함
답변 제공: Joele 님, 2024년 4월 7일
Thank you so much for choosing to stay with us here at Hampton Inn and Suites Tucson mall. We are glad you enjoyed your stay and hope that you choose to stay with us again.

6/10 - 괜찮아요

IVAN

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good location but not the best staff service.
2024년 3월에 2박 숙박함
답변 제공: Joele 님, 2024년 4월 6일
Dear Mr. Ochoa, Thank you for your taking time out of your busy schedule to leave us a review. I am sorry to hear that we didn't meet your expectations. I hope in the near future you give us the opportunity to make it right!

10/10 - 훌륭해요

Nick 님, Santa Clara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very clean and spacious.
2024년 3월에 3박 숙박함
답변 제공: Jazmine Front Desk Supervisor 님, 2024년 3월 18일
Hello Nick, Thank you for taking time out of your busy schedule to leave us a review. We are glad we you enjoyed your stay with us! We hope you choose to stay with us again whenever you're in town.

10/10 - 훌륭해요

Lilian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet and clean
2024년 3월에 3박 숙박함
답변 제공: Ying 님, 2024년 3월 10일
Hello Lilian,Thank you for taking the time to share your feedback. I am delighted to hear that you had a great stay with us. We hope to have the pleasure of hosting your stay again.

10/10 - 훌륭해요

GABRIEL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy bien todo
2024년 3월에 3박 숙박함
답변 제공: Ying 님, 2024년 3월 9일
Thank you for taking the time to review your recent stay with us. We are delighted to hear you have a great overall stay. We look forward to welcoming you back soon.

6/10 - 괜찮아요

Jeremy

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Jazmine Front Desk Supervisor 님, 2024년 3월 6일
Dear Mr. Palmer,thank you for your taking time out of your busy schedule to leave us a review. I am sorry to hear that we didn't meet your expectations. I hope in the near future you give us the opportunity to make it right!

8/10 - 좋아요

Alan 님, Los Angeles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our second stay here. This time we had a suite and it was very spacious. The key card was flaky - we had to get two reprogrammed.
2024년 2월에 3박 숙박함
답변 제공: Joele 님, 2024년 2월 27일
Thank you for taking time to leave us feedback about your stay. On behalf our entire staff we would like to thank you! We hope to see you again soon!

10/10 - 훌륭해요

Daniel

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Joele 님, 2024년 2월 27일
Thank you for taking time out of your busy schedule to leave us feedback about your stay. On behalf our entire staff we would like to thank you! We hope to see you again soon!

6/10 - 괜찮아요

Kevin

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Was rudely informed at check in that I would be charged $50 for my pet. I was not aware of this charge and have never been charge a "pet fee" when saying at this chain. When I questioned the charge the front desk employee stated "you'd pay a lot more anywhere else."
2024년 2월에 1박 숙박함
답변 제공: Jazmine Front Desk Supervisor 님, 2024년 2월 21일
Dear Kevin,I would like to apologize for your most recent interaction with our staff, we hold ourselves and our staff at a much higher expectation and I apologize we didn't meet that. We do have a pet fee non-refundable depending on your length of stay, I am very sorry about the confusion. I hope in the future you choose to stay with us again.

10/10 - 훌륭해요

Patrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and well maintained.
2024년 2월에 1박 숙박함
답변 제공: Ying 님, 2024년 2월 19일
Dear Partick,Thank you for taking a moment to review your recent stay with us. We hope to have the pleasure of hosting your future stays should travel brings you back to the area.

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious, clean and comfortable rooms. Tasty breakfast.
2024년 2월에 2박 숙박함
답변 제공: Jazmine 님, 2024년 2월 14일
Paul, Thank you for choosing to stay with us. I have shared your feedback with our management and housekeeping as well. We hope that whenever you're back in town you choose to stay with us again in the future!

8/10 - 좋아요

Elizabeth

2024년 2월에 2박 숙박함
답변 제공: Joele 님, 2024년 3월 20일
Thank you for your feedback. We appreciate you staying with us!

8/10 - 좋아요

TAMMY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
peaceful
2024년 2월에 1박 숙박함
답변 제공: Abby 님, 2024년 2월 7일
Dear Tammy,Thank you so much for an awesome review of your recent stay with us. Positive feedback is always uplifting, especially when it comes from the people who mean the most—you! We aim to provide all of our guests with a high-quality experience and a comfortable stay, and we are happy to hear that your stay was a success! I will be sure to share this with the rest of the team as a way to recognize and celebrate a job well done.We look forward to your next visit.

8/10 - 좋아요

Ramón Adrian

연인과의 여행
좋아요: 편의 시설/서비스
.
2024년 1월에 1박 숙박함
답변 제공: Abby 님, 2024년 1월 31일
Dear Ramon, Thank you for taking the time to give us your feedback! I'm glad to see the majority of your stay was enjoyed! We appreciate you taking the time to provide us with your feedback. I will be sure to share this with the rest of the team as a way to recognize and celebrate a job well done.We look forward to your next visit with us!

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Abby 님, 2024년 1월 31일
Dear Catherine,Thank you so much for an awesome review with a score of 10/10 of your recent stay with us. Our team here is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We appreciate you taking the time to provide us with your feedback. I will be sure to share this with the rest of the team as a way to recognize and celebrate a job well done. We look forward to your next visit with us!

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Abby 님, 2024년 1월 31일
Dear William,Thank you so much for an awesome review with a score of 10/10 of your recent stay with us. Our team here is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We appreciate you taking the time to provide us with your feedback. I will be sure to share this with the rest of the team as a way to recognize and celebrate a job well done. We look forward to your next visit with us!

10/10 - 훌륭해요

Glen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Jazmine Front Desk Supervisor 님, 2024년 1월 18일
Mr.Hughes,Thank you for taking time out of your busy schedule to leave us feedback about your stay. On behalf our entire staff we would like to thank you! We hope to see you again soon!

8/10 - 좋아요

Andrew

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great family hotel
Room was clean and very spacious. We stayed in a suit with a king bedroom and a pull out couch. The room had a table with 4 chairs, a desk, a small fridge and microwave. The breakfast was hot it included protien like bacon or sausage and waffles in addition to muffins, juice cofee.
2024년 1월에 3박 숙박함
답변 제공: Jazmine Front Desk Supervisor 님, 2024년 1월 18일
Ms.Flanagan,Thank you for taking time out of your busy schedule to leave us a review about your most recent stay with us. On behalf of our entire team here at Hampton Inn and Suites Tucson Mall we would like to thank you! We are happy to know that we were able to proud the best experience for you and your family. We hope to see you again when you're in the area.

8/10 - 좋아요

Andrea

좋아요: 청결 상태
No entraron a limpiar el cuarto
2023년 12월에 2박 숙박함
답변 제공: Jazmine Front Desk Supervisor 님, 2024년 1월 18일
Ms.Cabrera,Thank you for taking time out of your day to let us know about your most recent stay with us. We would like to apologize for any inconvenience, especially about the issue with the schedule of cleaning for your room. We hope that when you are in town again you choose to stay with, and we are able to make things right for you:)

10/10 - 훌륭해요

VICENTE

2024년 1월에 1박 숙박함
답변 제공: Ying 님, 2024년 1월 13일
Thank you for taking the time to share your feedback with us. We hope to have the pleasure of hosting your future stays should travel brings you back to Tucson.

10/10 - 훌륭해요

francisco

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comoda
2023년 12월에 1박 숙박함
답변 제공: Ying 님, 2024년 1월 11일
Thank you for your feedback. We are happy to hear that you had a comfortable stay with us. We hope to see you again soon.

8/10 - 좋아요

juan Abel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy bueno
2024년 1월에 1박 숙박함
답변 제공: Ying 님, 2024년 1월 11일
Thank you for taking a moment to review your stay with us. We hope to have the pleasure of hosting you again.

10/10 - 훌륭해요

GABRIELA

2024년 1월에 4박 숙박함
답변 제공: Ying 님, 2024년 1월 9일
Dear Gabriela,Thank you for taking the time to review your stay with us. We hope to have the pleasure of hosting your future stays should travel brings you back to Tucson.

10/10 - 훌륭해요

Olga

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall great, well- maintained property. Close to Catalina state park and Sabino canyon that we explored on this trip. Good breakfast. We enjoyed jacuzzi and heated pool, as well as finally did laundry on our long trip.
2023년 12월에 1박 숙박함
답변 제공: Ying 님, 2024년 1월 9일
Hi Olga,Thank you for taking the time to review your recent stay with us. We are so glad to hear that you had a great overall experience with us. We hope to have the pleasure of hosting your future stays should travel brings you back this way.

8/10 - 좋아요

Elmer

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Abby 님, 2024년 1월 4일
Hi Elmer,Thank you for taking the time to share your feedback. We take great pride in our work, and our hope is always that our guests enjoy their stay, we are glad that the majority was a success! We look forward to welcoming you back the next time you visit Tucson.

10/10 - 훌륭해요

Erica

2023년 12월에 1박 숙박함
답변 제공: Abby 님, 2024년 1월 31일
Dear Erica,Thank you so much for an awesome review with a score of 5/5 of your recent stay with us. Our team here is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We appreciate you taking the time to provide us with your feedback. I will be sure to share this with the rest of the team as a way to recognize and celebrate a job well done. we look forward to your next visit with us!

8/10 - 좋아요

april

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, we liked this Hampton Inn. Easy check in. Clean room, comfortable bed. Pet friendly, front desk loves dogs. Breakfast was hot, scrambled eggs and oatmeal were perfect. 24 hour coffee bar in lobby was great, clean and stocked. Pool and hot tub heated and outside. Our only complaint during our stay was the building structure. The walls are thin, we could hear whenever our neighbors flushed a toilet, took a shower or watched an action movie on the tv. Surprisingly thin walls for what seems to be a newer building.
2023년 12월에 2박 숙박함
답변 제공: Ying 님, 2023년 12월 30일
Hello April,Thank you for taking a moment to share your feedback. We are so happy to hear that you had a great stay despite the noise that traveled through the wall during your stay. We hope to have the pleasure of hosting your future stays with us.

10/10 - 훌륭해요

Hector

2023년 12월에 1박 숙박함
답변 제공: Ying 님, 2023년 12월 30일
Hi Hector,Thank you for taking the time to share your feedback. We are delighted to see that you had a great stay.. We look forward to welcome you back the next time you visit Tucson.

10/10 - 훌륭해요

Bing

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area is nice. Staffs are friendly. Rooms are good size and clean. Overall it is a very nice hotel
2023년 12월에 2박 숙박함
답변 제공: Ying 님, 2023년 12월 30일
Hello BingThank you for taking a moment to rate your stay with us. We are delighted to see that you had a great overall stay. We hope to have the pleasure of hosting your future stays with us.

10/10 - 훌륭해요

René Ricardo

2023년 12월에 1박 숙박함
답변 제공: Ying 님, 2023년 12월 30일
Hello Rene Ricardo,Thank you for taking a moment to rate your stay with us. We are delighted to see that you had a great stay. We hope to have the pleasure of hosting your future stays with us.

10/10 - 훌륭해요

Adrian omar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Abby 님, 2023년 12월 25일
Thank you so much for an awesome review about your recent stay with us. Our team here is committed to providing high-quality customer service, and we're thrilled to hear that your stay is 10/10 and we made a good impression on you. We appreciate you taking the time to provide us with your feedback. I will be sure to share this with the rest of the team as a way to recognize and celebrate a job well done. we look forward to your next visit with us!

10/10 - 훌륭해요

Jesus

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente hotel
2023년 12월에 1박 숙박함
답변 제공: Jazmine 님, 2023년 12월 22일
Thank you Mr. Espinoza, for taking time out of your day to leave a review about our property! Feedback such as yours is always appreciated. I hope you continue to choose to stay with us anytime you're back in town:) Happy Holidays

10/10 - 훌륭해요

maria josefina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Abby 님, 2023년 12월 25일
Thank you so much for an awesome review about your recent stay with us. Our team here is committed to providing high-quality customer service, and we're thrilled to hear that your stay is 10/10 and we made a good impression on you. We appreciate you taking the time to provide us with your feedback. I will be sure to share this with the rest of the team as a way to recognize and celebrate a job well done.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Place to Stay
2023년 12월에 1박 숙박함
답변 제공: Ying 님, 2023년 12월 17일
Thank you for your kind review on your recent stay with us. We hope to have the pleasure of hosting your future stays should travel brings you back to Tucson.

10/10 - 훌륭해요

Reginaldo

2023년 12월에 1박 숙박함
답변 제공: Joele 님, 2023년 12월 19일
Thank you for your feedback. We appreciate you staying with us!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay and breakfast. A good amount of choices hot and cold. We stayed one night. Clean, plenty of outlets, I would stay again with my family.
2023년 12월에 1박 숙박함
답변 제공: Ying 님, 2023년 12월 17일
Thank you for your kind review. We are delighted to hear that you had a good stay and enjoyed our breakfast offering. We look forward to welcoming you back in the future. Happy holiday!

10/10 - 훌륭해요

Rhonda

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Daniel Esparza 님, 2023년 12월 16일
Thank you so much for sharing such a wonderful review with us. We sincerely look forward to the opportunity of welcoming you back again in the future.

10/10 - 훌륭해요

Gabriel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Ying 님, 2023년 12월 14일
Good Morning Gabriel,Thank you for taking a moment to review your recent stay. We hope to welcome have the pleasure of hosting your future stays should travel brings you back to Tucson.

10/10 - 훌륭해요

Jorge

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel limpio, bonito lobby, desayuno caliente incluído, estacionamiento incluído, muy bien ubicado.
2023년 12월에 1박 숙박함
답변 제공: Abby 님, 2023년 12월 13일
En nombre de todo el equipo del hotel, quiero agradecerle por compartir sus comentarios sobre su más reciente estadía con nosotros. Los comentarios positivos siempre son alentadores, especialmente cuando provienen de las personas que más significan: ¡tú! Me alegra saber que tuvo una estadía cómoda y disfrutó del desayuno. Sus comentarios se han compartido con el resto del equipo como una forma de reconocer las fantásticas experiencias que brindamos a los huéspedes. Esperamos su próxima visita.

4/10 - 별로예요

Daniela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
me cobraron doble, me hicieron 2 veces el cargo
Me cargaron doble a mi tarjeta, al llegar me hicieron el cargo y nuevamente al salir, ya hablé y ellos dicen que solo hicieron un cargo pero en cuenta de banco tengo el comprobante de ambos cargos, comenté en hoteles.com y me comentaron que se reembolsa que es un deposito y que a los 10 dias lo devuelven, ya va casi el mes y no he recibido mi reembolso por ese cargo doble que hicieron.
2023년 11월에 3박 숙박함
답변 제공: Ying 님, 2023년 12월 12일
Dear Daniela,Thank you for taking a moment to share your feedback. We apologize that the refund is taking longer than expected. Depending on your bank institution, they may take longer than others. Again, thank you for your review and we hope to have the pleasure of hosting your future stays with us.