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홀리데이 인 클럽 베이케이션 스모키 마운틴 리조트, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 클럽 베이케이션 스모키 마운틴 리조트, IHG 호텔
404 Airport Road, Gatlinburg, TN

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 432개 이용 후기 중 283개" "
평점 8 - 좋아요. 432개 이용 후기 중 109개" "
평점 6 - 괜찮아요. 432개 이용 후기 중 20개" "
평점 4 - 별로예요. 432개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 432개 이용 후기 중 9개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Chalis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walking distance to the strip
2024년 3월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 4월 3일
5 star vacations are what we strive for at the Smoky Mountain resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 - 훌륭해요

Crushondra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and friendly place to stay
2024년 3월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 3월 18일
5 star vacations are what we strive for at the Smoky Mountain resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

8/10 - 좋아요

Moses

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would give it an 5 star but they didn’t have breakfast lol. Other than that everything was great!
2024년 2월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 19일
We love to see this! Thanks a million for taking the time to rate your stay at the Smoky Mountain resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

2/10 - 너무 별로예요

Juan 님, Greenville

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no hot water, we called reception and it took more than 30 minutes to send maintenance which made had to make them aware that it would delay our checkout time that was supposed to be 10am. The shower light does not work, seems the bulb may have been out, the soap dispenser in the shower was also empty.
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 1월 29일
Hearing from our guests is how we continue to grow. We’re sorry we did not meet your expectations, and appreciate you taking the time to share your rating.

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My mom has a timeshare here and have stayed multiple times, we love it here!
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 1월 29일
5 star vacations are what we strive for at the Smoky Mountain resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

6/10 - 괜찮아요

Shella

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 1월 29일
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. We appreciate your rating.

8/10 - 좋아요

Brenda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Near pancake house
2023년 11월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 11월 19일
Thanks a million for taking the time to rate your stay at the Smoky Mountain resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

8/10 - 좋아요

Allen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2023년 11월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 11월 13일
Thanks a million for taking the time to rate your stay at the Smoky Mountain resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

8/10 - 좋아요

RANJITHKUMAR

It’s very good option to stay.
2023년 10월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 10월 16일
Thanks a million for taking the time to rate your stay at the Smoky Mountain resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 9월 9일
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Smoky Mountain Resort.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service
Our stay was pleasant. We had an issue with our vehicles door. The maintenance man took the time to help us out. I think his name was Brian. Whenever we needed anything Dawn went above and beyond
2023년 8월에 6박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 8월 12일
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your rating of 10. You made our day, and we hope to see you again soon at Smoky Mountain Resort.

10/10 - 훌륭해요

Eileen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I would definitely recommend staying again!
First time staying here. Overall loved the place! Only one concern, our was non-smoking and it smelled like smoke.
2023년 7월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 8월 5일
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your rating of 10. You made our day, and we hope to see you again soon at Smoky Mountain Resort.

6/10 - 괜찮아요

Monica

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 7월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 7월 19일
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. We appreciate your rating.

6/10 - 괜찮아요

olivia

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff was not friendly and one of the staff hung up on me and when i reported it to the manager, he told me the phone lines were down...the staff person purposely hung up on me because she initially was very rude
2023년 5월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 6월 2일
We can do better. Please visit us again soon so we can make your stay at Smoky Mountain Resort everything you were expecting and more. Thank you for your comments and rating.

10/10 - 훌륭해요

Noemi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great. Would definitely go back
2023년 3월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 3월 29일
This is what we love to see! Providing our guests with great experiences is what makes our business so much fun. Thanks for your rating. We hope to see you again soon!

10/10 - 훌륭해요

Glenn

2023년 2월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 3월 16일
5 star vacations are what we strive for at the Smoky Mountain resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is in an excellent location, the strip is just a short walk away. Multiple restaurants, arcades, and shopping in walking distance. I loved the private balcony, it had a nice view of the mountain and the Space needle. There is a pretty big arcade at the space needle, lots of game options, and prize options, small cafe serving hand tossed pizza. The pizza was yummy! Great for kids and adults. The villa was awesome, we were in the one bedroom, 2 adults, 2 teenagers. Plenty of activities onsite, small arcade, Splash Hollow, outdoor pool, outdoor hot tub, indoor hot tub, and indoor pool. The villas have full functioning kitchen with dinnerware for 4, dishwasher, toaster, full size fridge, pots, and pans. The only thing they didn't have that we needed was a pizza cutter, but we just used a knife. Every single person that we came in contact with was super friendly, and helpful. We actually ended up extending one more night because we were having so much fun, and Silver made the process smooth. All facilities were clean, and well maintained. They supplied coffee in the morning, and they had a hot chocolate bar set up one day. I read the reviews before booking and they mentioned pushy timeshare agents trying to sell timeshares. We did not encounter this. When we checked in a very pleasant lady offered us an opportunity to watch a presentation about a time share, which we declined. She was not pushy at all and wished us a wonderful vacation. Will stay again! (:
2023년 2월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 2월 8일
5 star vacations are what we strive for at the Smoky Mountain resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for families
This is a great family hotel close to everything. The only down side is the pool in with the waterslide was really cold. My kids were asking when we will come back before we even left! We were in a villa and had a nice view of the creek behind it.
2023년 1월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 1월 20일
We’re glad your stay was a pleasant experience. It’s our goal to be outstanding, and we hope you’ll visit us again, so that we can make your stay everything you were expecting and more!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family trip
Amazing location, walking distance to the main strip near shops, restaurants, bars and activities. Beautiful view of the mountains. We had 2 bedroom resort which was very spacious and comfortable. Lots of amenities. Would definitely stay again.
2023년 1월에 4박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 1월 17일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Smoky Mountain resort!

8/10 - 좋아요

Latima

10/10 - 훌륭해요

Latoya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was in walking distance of everything we needed. I didnt really have to move my car at all.
2022년 12월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2022년 12월 14일
5 star vacations are what we strive for at the Smoky Mountain resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

4/10 - 별로예요

Michael

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The time share person would not let us leave
2022년 11월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2022년 11월 13일
Hearing from our guests is how we continue to grow. We’re sorry we did not meet your expectations, and appreciate you taking the time to share your rating.

8/10 - 좋아요

Bob

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice stay
hotel was nice. very roomy. The only negative for me was the number of rooms. way too crwoded at this hotel for my liking.
2022년 9월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2022년 9월 27일
Thank you for letting us know about your experience with us at Smoky Mountain Resort. We’re thrilled to see this rating and hope you’ll be back to see us again soon!

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
It was a just married getaway. Everything and everyone was great.
2022년 9월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2022년 9월 9일
This is what we love to see! Providing our guests with great experiences is what makes our business so much fun. Thanks for your rating. We hope to see you again soon!

10/10 - 훌륭해요

Julius

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best stay ever
From the moment we walked in we were treated like family! The front counter as well as all the staff on property. If you want amazing views as well as 5 star service then look no further, all activities are within walking distance.
2022년 8월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2022년 10월 10일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Smoky Mountain resort!

8/10 - 좋아요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!!! The room was clean and staff friendly. Great pool.
2022년 4월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2022년 4월 11일
We’re glad your stay was a pleasant experience. It’s our goal to be outstanding, and we hope you’ll visit us again, so that we can make your stay everything you were expecting and more!

10/10 - 훌륭해요

Stephanie

2022년 3월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2022년 3월 14일
This is what we love to see! Providing our guests with great experiences is what makes our business so much fun. Thanks for your rating. We hope to see you again soon!

10/10 - 훌륭해요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff great. Grandkids loved pool. We couldn't see recycle availability but may have missed it. We'll be back
2022년 2월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2022년 2월 28일
This is what we love to see! Providing our guests with great experiences is what makes our business so much fun. Thanks for your rating. We hope to see you again soon!

10/10 - 훌륭해요

Earl 님, Jackson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ac didn't seem to work
2022년 2월에 4박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2022년 2월 21일
5 star vacations are what we strive for at the Smoky Mountain resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable and Spacious Condo. Great location.
2022년 2월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2022년 2월 9일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Smoky Mountain resort!

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great experience
2022년 1월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2022년 1월 31일
We’re glad your stay was a pleasant experience. It’s our goal to be outstanding, and we hope you’ll visit us again, so that we can make your stay everything you were expecting and more!

10/10 - 훌륭해요

Vanessa

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Muy bien
2022년 1월에 4박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2022년 1월 23일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Smoky Mountain resort!

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Had a great time.
Overall very good but ran out of hot water once. Master vanity drains drained very slow. Minor paint touch up- was patched but not touched up with paint in master. Lower grout in mb shower tile mildewed
2022년 1월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2022년 1월 23일
We’re pleased to know we made such a good impression. Hope to see you again for a future stay at the Smoky Mountain resort!

10/10 - 훌륭해요

Linsay

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful! Excellent location and very spacious and clean rooms
2021년 12월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2022년 1월 5일
This is what we love to see! Providing our guests with great experiences is what makes our business so much fun. Thanks for your rating. We hope to see you again soon!

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Would not recommended.
Website says pool is open until 11. Paid a tremendous amount more for this hotel so the kids could play at the waterpark. We were only staying 1 night. Checked in around 945 and were told pool closes at 10 they didnt care what the Website said. Rude! Reserved a suite. Opened the door to find trash in the foyer, the shower and tub fixtures were separated from the wall and the shower didn't work in one of the bathrooms. There wasn't any coffee in the room and I was informed any necessity we need I would have to purchase from their market. Also, the EV charging station in the parking garage didn't work. For almost $700 per night, after fees, I expected a lot more. I would not recommend this resort for the money they charge. I've stayed at a lot of nicer, more accommodating places for a lot less money.
2021년 12월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2021년 12월 19일
Hearing from our guests is how we continue to grow. We’re sorry we did not meet your expectations, and appreciate you taking the time to share your rating.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place ,,, enjoyed both nights there...We will be going back.
2021년 12월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2021년 12월 19일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Smoky Mountain resort!

6/10 - 괜찮아요

Aaron

2021년 12월에 1박 숙박함

8/10 - 좋아요

Kathi

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
It was okay
It was a decent facility. We picked this hotel because of the location to downtown. We were told there were shuttles to take us back and forth but we never saw them or a schedule and just walked. Upon arrival, it took 25 min to check in bc we were given the sales pitch to try to buy time share. The lady was very nice, but maybe new bc she scanned my card for incidentals several times, assured me that it only went through once, but I have 2 charges on my account. The room was fine, the zacuzzi did not work and there was very little hot water. The tv was outdated, but we didn’t come to watch tv so that was fine. We had no coffee, asked 3 times and never got any. They did bring extra towels but we didn’t need those. The older man at the front desk couldnt be bothered to even look up when we went to ask about coffee and activities. All in all, it was okay, just not exceptional for a short stay. We only went for a few days to get away for family time, and didn’t want to be haggled about time share.
2021년 12월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2021년 12월 7일
We’re glad your stay was a pleasant experience. It’s our goal to be outstanding, and we hope you’ll visit us again, so that we can make your stay everything you were expecting and more!

8/10 - 좋아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Review
The hotel is clean but there is a small pressure incentive to to take a tour for time share purchases but if you're angling for a discount or free shows and discounts then take the 90 minutes tour. But some of the facilities need a remodel and maybe some upgraded perks for the prices. But if space, cleanliness, and convenience is all you need then this it. Multiple bedrooms, kitchens, multiple baths, and within walking distance is great
2021년 11월에 5박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2021년 11월 14일
We’re pleased to know we made such a good impression. Hope to see you again for a future stay at the Smoky Mountain resort!

10/10 - 훌륭해요

Rusty

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Showed up very early and Dee took care of us in the front!! We didn't get the bunk bed room I promised the kids but also left the trip with no injuries so not a bad trade off. Perfect location where you can walk out room and be on the strip in minutes. The bird in the lobby was probably my highlight. Gatlinburg is becoming too touriste for us. Next year will be a cabin far away from the noise
2021년 11월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2021년 11월 12일
This is what we love to see! Providing our guests with great experiences is what makes our business so much fun. Thanks for your rating. We hope to see you again soon!

10/10 - 훌륭해요

Jaquelin

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful, clean, and excellent hotel!
2021년 10월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2021년 10월 28일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Smoky Mountain resort!

10/10 - 훌륭해요

Wanda

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was exceptional!!!
2021년 9월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2021년 9월 16일
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Smoky Mountain Resort.

10/10 - 훌륭해요

Traí

2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome hotel!!!
This hotel was amazing for our family of 7! Very updated, beautiful rooms. My kids loved the waterpark inside of the hotel.
2021년 7월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2021년 8월 3일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Smoky Mountain resort!

10/10 - 훌륭해요

Tasha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great family getaway
My husband and I took our daughters ranging from 3-13 everyone had a blast! The smaller girls loved the splash pad. The resort held a movie night with pop corn in the pool which everyone enjoyed. We were within walking distance to gatlinburg strip so we didnt have to pay to park and fight traffic.
2021년 7월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2021년 7월 28일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Smoky Mountain resort!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 6월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations Incorporated 님, 2021년 7월 16일
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Smoky Mountain Resort.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was disgusting and smelled terrible. Actually, the the worst part was after having addressed my concerns immediately after check-in, management did not even try to make it right. Other than trying to cover up the odor, they did NOTHING about the condition and lack of cleanliness of our room.
2021년 6월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations Incorporated 님, 2021년 6월 23일
We hate to see that your recent stay at Smoky Mountain Resort wasn’t what you hoped it would be. Thank you for your rating. We take this feedback very seriously and appreciate your taking the time to share it.

10/10 - 훌륭해요

Twannie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 4박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2021년 6월 17일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Smoky Mountain resort!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is updated, very nice and great amenities but understaffed probably because everyone is sitting at home getting paid to do nothing rather than actually working. 2 room suites are very nice and cabinets being stocked was awesome and helpful. Text to check in was unnecessary in my eyes. The whole town is walking around without masks and crowding the sidewalks, why bother with the masks and social distancing practices.
2021년 4월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations Incorporated 님, 2021년 4월 12일
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. We’d love to have you back at the Smoky Mountain resort!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations Incorporated 님, 2021년 4월 10일
Thanks for your rating. Hopefully, your next stay will be 10 stars! We’re always looking for new ways to impress our guests and owners. Thanks for staying with us at Smoky Mountain Resort.