로비

컴포트 인 & 스위트 마운틴 아이언 & 버지니아 여행 후기

2.5 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 456개 이용 후기 중 307개" "
평점 8 - 좋아요. 456개 이용 후기 중 108개" "
평점 6 - 괜찮아요. 456개 이용 후기 중 26개" "
평점 4 - 별로예요. 456개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 456개 이용 후기 중 3개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

courtney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Mary 님, 2024년 3월 21일
Thank you for taking the survey and providing your feedback.

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious king room. Comfortable bed. Quiet. Good breakfast
2024년 3월에 3박 숙박함
답변 제공: M 님, 2024년 3월 12일
Thank you for completing the survey and for the fabulous review! We are so pleased that you loved our hotel! I will share with all staff. We look forward to seeing you again soon!

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
..
2024년 2월에 1박 숙박함
답변 제공: Mary 님, 2024년 2월 22일
Thank you for taking the time to complete the survey. We appreciate your business.

2/10 - 너무 별로예요

Tammi

단체 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We were up here for a hockey tournament— there was a patch of ice right outside the door that 3 of our group members fell on at different times. The staff was notified each time and asked to put out salt. Never once did someone ask if everyone was ok or acknowledge what happened. Very poor customer service
2024년 1월에 2박 숙박함
답변 제공: Mary 님, 2024년 2월 16일
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your visit and how the slip/fall was dealt with. We will be using your feedback to make improvements.

10/10 - 훌륭해요

Andrew

2024년 2월에 1박 숙박함
답변 제공: Mary 님, 2024년 3월 21일
Thank you for taking the survey and providing your feedback.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: m 님, 2023년 12월 27일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: m 님, 2023년 12월 26일
Thank you for completing the survey and for the fabulous review! We are so pleased that you loved our hotel! I will share with all staff! We look forward to seeing you again soon!

8/10 - 좋아요

Julie

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean, bed was comfortable.
2023년 12월에 2박 숙박함
답변 제공: M 님, 2023년 12월 15일
We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Cynthia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing breakfast!
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff and they join me in thanking you for your kind words. We take pride in our hotel plus the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

10/10 - 훌륭해요

Caroline

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed with the girls hockey team and had a great time! Comfortable beds. Friendly staff
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean - breakfast amazing & staff handling breakfast area amazing as well, very friendly & helpful. Thx!
2023년 11월에 2박 숙박함
답변 제공: Mary 님, 2023년 11월 28일
Thank you for your review. We will share it with our staff. We hope to host you again in the future.

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property
2023년 10월에 1박 숙박함
답변 제공: Mary 님, 2023년 10월 27일
Thank you for the compliment. We hope to see you again soon.

10/10 - 훌륭해요

Carol M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I hope dining options open up nearby, because this is a wonderful place to stay!!
2023년 10월에 1박 숙박함
답변 제공: M 님, 2023년 10월 25일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.We are hoping for the same - restaurant close to us.

10/10 - 훌륭해요

neil

2023년 10월에 1박 숙박함
답변 제공: Mary 님, 2023년 11월 28일
Thank you for taking the time to fill out the survey.

10/10 - 훌륭해요

Sandra 님, Glendale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean place to stay. Easy check in.
2023년 10월에 1박 숙박함
답변 제공: m 님, 2023년 10월 16일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with staff and they join me in thanking you for your kind words. We take pride in our hotel plus the services we provide and we are so glad you enjoyed your stay.We look forward to providing you the same pleasant accommodations and service the next time you are in town.Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel!
Great hotel! Staff were very pleasant and room was clean!
2023년 10월에 1박 숙박함
답변 제공: Mary 님, 2023년 10월 7일
Thank you, we look forward to hosting you again in the future.

10/10 - 훌륭해요

stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was extremely helpful and courteous. The beds and pillows were very comfortable. Rooms were clean
2023년 9월에 1박 숙박함
답변 제공: M 님, 2023년 10월 2일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with allstaff and they join me in thanking you for your kind words. We take pride in our hotel plus the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

8/10 - 좋아요

Paul

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay overall. We were given a handicapped room and the bath tile was dirty and sticky. The bed was very comfortable. The continental breakfast could use improvement. they served eggs, sausage patties, biscuits and gray and waffles. No bacon, or fruit. A limited choice of muffins and bagels. So, we at breakfast out. Nice building and pleasant personnel.
2023년 9월에 3박 숙박함
답변 제공: Mary 님, 2023년 9월 30일
Thank you for staying with us! We are truly sorry that we did not live up to your expectations. We do hope that you give us another chance.

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the friendly staff. Levi was very helpful in finding a safe place to store our bikes and suggesting restaurants. We liked the cleanliness and quiet and breakfast selection.
2023년 9월에 1박 숙박함
답변 제공: M 님, 2023년 9월 25일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

William

2023년 9월에 1박 숙박함
답변 제공: m 님, 2023년 10월 16일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again!

10/10 - 훌륭해요

Jim

2023년 9월에 1박 숙박함
답변 제공: m 님, 2023년 9월 22일
We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Pam

2023년 9월에 1박 숙박함
답변 제공: Mary 님, 2023년 10월 27일
Thank you

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: M 님, 2023년 9월 13일
Thank you for completing the survey. We are pleased that you enjoyed our hotel! We look forward to seeing you again soon!

8/10 - 좋아요

Adriano

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean newer no problems, great breakfast
2023년 9월에 1박 숙박함
답변 제공: M 님, 2023년 9월 13일
Thank you for completing the survey! We are so pleased that you loved our hotel! I will share with all staff – our staff strives to be the very best! We look forward to seeing you again soon!

10/10 - 훌륭해요

gloria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: M 님, 2023년 9월 13일
We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Adam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent!!
Great service very clean and friendly
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 25일
Thank you for completing the survey and for the fabulous review! We are so pleased that you loved our hotel! I will share with all staff! We look forward to seeing you again soon!

10/10 - 훌륭해요

Todd

2023년 8월에 1박 숙박함
답변 제공: m 님, 2023년 9월 13일
We would like to thank you for taking the time to complete our online survey about your recent stay at our hotel. The feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 - 훌륭해요

Jodi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: m 님, 2023년 8월 21일
Thank you for completing the survey and for the fabulous review! We are so pleased that you loved our hotel! I will share with all staff – our staff works very hard to be the best! We look forward to seeing you again soon!

8/10 - 좋아요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I would stay here again. Friendly staff, clean rooms. Beds are comfortable.
2023년 8월에 1박 숙박함
답변 제공: m 님, 2023년 8월 21일
Thank you for completing the survey and for the fabulous review! We are so pleased that you loved our hotel! We look forward to seeing you again soon!

10/10 - 훌륭해요

Dave

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Solid hotel. clean, nice breakfast. check in e\was easy
2023년 8월에 1박 숙박함
답변 제공: MC 님, 2023년 8월 18일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

4/10 - 별로예요

Dana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So overpriced for the quality of the facility, we were staying in Virginia, MN not downtown Toronto!!! And with the exchange, I spent nearly $400 Canadian dollars at a comfort inn which is absurd. Don't hike rates during summer months in limited-availability towns, just makes me want to pass through and not stay the next time. From a very disappointed Canadian traveler.
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 18일
Thank you for staying with us! We are truly sorry that we did not live up to your expectations. We do hope that you give us another chance.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: m 님, 2023년 8월 18일
So glad you enjoyed your stay with us and appreciate your feedback. Hopefully you will be in our area again and we will have another chance to serve.

6/10 - 괜찮아요

Kathleen

Room was nice and clean but housekeeping didn’t do but one cleaning while we were there. We stayed 5 nights. Was a bit disappointed. Needed clean hand towels and wash cloths. Plus our beds weren’t made or garbage emptied. For the price we had to pay wasn’t worth the price.
2023년 7월에 5박 숙박함
답변 제공: M 님, 2023년 7월 27일
Thank you for staying with us and filling out our survey. I am grateful to you for letting us know that you were less than satisfied with your stay. I am truly sorry. We failed in explaining the housekeeping steps.We hope that you will visit us again - we will do better.Thank you

10/10 - 훌륭해요

Robert

2023년 7월에 1박 숙박함
답변 제공: m 님, 2023년 8월 18일
Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Jeffrey

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best hotel in the Virginia area.
2023년 7월에 2박 숙박함
답변 제공: M 님, 2023년 7월 25일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with staff and they join me in thanking you for your kind words. We take pride in our hotel plus the services we provide and we are so glad you enjoyed your stay.We hope to see you again soon.

10/10 - 훌륭해요

Jody

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very clean and nice. Bed was very comfy.
2023년 7월에 3박 숙박함
답변 제공: M 님, 2023년 7월 21일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice location
2023년 7월에 2박 숙박함
답변 제공: M 님, 2023년 7월 20일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: M 님, 2023년 7월 20일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback. We will share it with our team. It is always a pleasure to receive kind feedback.

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
July 2023
The room and hotel was nice and clean. If I had a choice, I would stay on the top floor because it would be quieter. We stayed on the second floor and we could hear people walking about upstairs in the morning. I would definitely stay here again, but I would ask for floor 3. The pool and spa looked very nice, but we didn't have time to enjoy that.
2023년 7월에 1박 숙박함
답변 제공: M 님, 2023년 7월 18일
Thank you for taking the time to fill out our online survey! We have shared your comments with staff and they join me in thanking you for your kind words. We take pride in our hotel plus the services we provide and we are so glad you enjoyed your stay.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 직원 및 서비스
Always greeted when we were coming or going and breakfast was excellent. Cookies were very good.
2023년 7월에 3박 숙박함
답변 제공: M 님, 2023년 7월 14일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff and they join me in thanking you for your kind words. We take pride in our hotel plus the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

10/10 - 훌륭해요

Joanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy parking for boat trailers…Walmart, famous footwear and Maurice’s in walking distance to bum around!
2023년 7월에 1박 숙박함
답변 제공: M 님, 2023년 7월 14일
Thank you for taking the time to fill out our online survey with such positive feedback! We take pride in our hotel plus the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The most comfortable beds of all my rcent hotel stays.
2023년 7월에 1박 숙박함
답변 제공: M 님, 2023년 7월 11일
We very much appreciate and value your feedback. We will share it with our team. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Monte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: M 님, 2023년 7월 11일
We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Marge

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: M 님, 2023년 7월 3일
We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

8/10 - 좋아요

Kristin 님, Saint Francis

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Our room order was messed up. We booked a suite for three nights and due to an associate's mistake ended up in a double queen room. Our suite was given to others and because the hotel was booked full, we needed to make it work. At the end of our visit, we received a certificate for a future one night regular room stay, but not able to use June through September. We feel more could have been offered for the inconvenience. The hotel, pool, and staff were nice.
2023년 6월에 3박 숙박함
답변 제공: FM 님, 2023년 7월 3일
Thank you for staying with us! We are truly sorry that we did not live up to your expectations. Our Front Desk Staffer was horrified by his error, apologized and tried so hard to make things better. Thank you for your patience and consideration.We do hope that you give us another chance.

10/10 - 훌륭해요

Sara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: M 님, 2023년 6월 27일
We very much appreciate and value your feedback. We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: GM 님, 2023년 6월 14일
We very much appreciate and value your feedback.We will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: M 님, 2023년 6월 23일
Thank you for completing the survey and for the fabulous review! We are so pleased that you loved our hotel! I will share with all staff – our staff strives to be the very best! We look forward to seeing you again soon!

8/10 - 좋아요

Laurie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One Night Stay
We were placed right next to the elevator. I tried to request the 3rd floor. I wasn’t happy but they said there was nothing they could do about it since there were fully booked. We were not offered any perks as a Choice member, no water, no treats and no points were awarded for our stay even though the one night was $258. In the end, the room was clean, comfortable and surprisingly quiet.
2023년 6월에 1박 숙박함
답변 제공: M 님, 2023년 6월 7일
Thank you for taking the time to complete our survey regarding your recent stay with us. On behalf of our hotel, allow me to apologize for failing to exceed your expectations regarding not receiving perks as a Choice member. I do see that your reservation was booked online and your Choice number was not on the reservation which is how we know that you are a member.I will share your feedback with our team to ensure we provide a much improved experience to our guests going forward. The comfort and satisfaction of all our guests is very important to us. I hope that you will consider staying with us again so that we may have another chance to provide you with a superior experience. Thank you

8/10 - 좋아요

Ashley

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was good overall. Did accidentally book a non-refundable room and the hotel was not accommodating when needing to cancel one of the two nights. (Thanks to hotels.com for calling to ask) We stay here every time we come home so it was a bit of a bummer they wouldn't budge. Next time we may try another property!
2023년 5월에 2박 숙박함
답변 제공: GM 님, 2023년 5월 23일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.