외관

홀리데이 인 익스프레스 펜서콜라 웨스트-네이비 베이스, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 682개 이용 후기 중 319개" "
평점 8 - 좋아요. 682개 이용 후기 중 219개" "
평점 6 - 괜찮아요. 682개 이용 후기 중 83개" "
평점 4 - 별로예요. 682개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 682개 이용 후기 중 22개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff were all very helpful and nice. Thank you.
2024년 2월에 2박 숙박함
답변 제공: Andrew 님, 2024년 3월 29일
Thanks for the wonderful rating and review, We are glad to hear that you enjoyed your stay with us while you was in the Pensacola area. We hope to see you again soon.

8/10 - 좋아요

Debra 님, Port Saint Lucie

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool is full of leaves and hot tub out of order
2024년 3월에 3박 숙박함
답변 제공: Andrew 님, 2024년 3월 29일
I am sorry to hear about the leaves in the pool, with the change in seasons causes more leaves to fall. We do try to keep the pool clear of leaves for our guest here

10/10 - 훌륭해요

Janine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location and easy to get to the base.
2024년 3월에 3박 숙박함
답변 제공: Andrew 님, 2024년 3월 29일
Thanks for the wonderful rating and review, We are glad to hear that you enjoyed your stay with us while you was in the Pensacola area. We hope to see you again soon.

8/10 - 좋아요

Natalie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was great everyone was so friendly. I think the guy who talked with me and my grandson was really friendly I think he was a house man wish I would’ve gotten his name I will be staying here again when I visit my daughter
2024년 3월에 2박 숙박함
답변 제공: Andrew 님, 2024년 3월 29일
Thanks for the wonderful rating and review, We are glad to hear that you enjoyed your stay with us while you was in the Pensacola area. We hope to see you again soon.

6/10 - 괜찮아요

Araceli

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 13일
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

Judith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just arrived. Room is clean and roomy.
2024년 2월에 1박 숙박함
답변 제공: Andrew 님, 2024년 3월 15일
We are excited to receive your rating! Thank you for taking the time to leave it. It was our pleasure to service you. We hope to see you again soon!

8/10 - 좋아요

Thomas

좋아요: 청결 상태
Could not find anybody at the front desk and put in the morning
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jared

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was very friendly
2024년 2월에 1박 숙박함
답변 제공: Andrew 님, 2024년 3월 15일
We are excited to receive your rating! Thank you for taking the time to leave it. It was our pleasure to service you. We hope to see you again soon!

10/10 - 훌륭해요

Paul

2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 21일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Gracie Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was friendly! The location was convenient! The bed was super comfortable!!!
2024년 2월에 4박 숙박함
답변 제공: Andrew 님, 2024년 3월 15일
Thank you for the awesome rating. We are delighted that you enjoyed your stay with us, we take pride in going above and beyond to service our guest. I will be sharing this awesome review with the staff we hope to service you again in the future.

10/10 - 훌륭해요

Sandi

2024년 1월에 1박 숙박함
답변 제공: Andrew 님, 2024년 1월 17일
Sandi, We are excited to receive your rating! Thank you for taking the time to leave it. It was our pleasure to service you. We hope to see you again soon!

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was acquit for a weekend stay and conveniently located to NAS.
2024년 1월에 2박 숙박함
답변 제공: Andrew 님, 2024년 1월 17일
We are excited to receive your rating! Thank you for taking the time to leave it. It was our pleasure to service you. We hope to see you again soon!

10/10 - 훌륭해요

Janice S.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 10일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Started out bad didn't get the room that I had booked with walk in shower. But the stay was good. Staff very friendly. Breakfast was awesome.
2023년 12월에 3박 숙박함
답변 제공: Andrew 님, 2024년 1월 10일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not having your requested room type. We are glad you hear you enjoyed your stay with us. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 - 괜찮아요

Mathew

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 10일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Angela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 12월에 1박 숙박함
답변 제공: Andrew 님, 2024년 3월 15일
Thank you for the awesome rating. We are delighted that you enjoyed your stay with us, we take pride in going above and beyond to service our guest. I will be sharing this awesome review with the staff we hope to service you again in the future.

10/10 - 훌륭해요

Devin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
To a New year and continued success
I never really have anything negative to say about the Hoilday Inn. Even if have an issue like the TV not working properly, they have always honored my request of sending someone, and also the staff is friendly and professional. Though depend ing on your accommodation taste, it may not have the glitter and gold, but I rather have a professional and genuine staff. Much love and respect to the Pensacola staff and Happy New Year !
2023년 12월에 2박 숙박함
답변 제공: Andrew 님, 2024년 1월 3일
Thank you for the awesome rating. We are delighted that you enjoyed your stay with us, we take pride in going above and beyond to service our guest. I will be sharing this awesome review with the staff we hope to service you again in the future.

10/10 - 훌륭해요

Beatriz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Todo fue excepcional y el desayuno espectacular
2023년 12월에 3박 숙박함
답변 제공: Andrew 님, 2024년 3월 29일
Gracias por la maravillosa calificación y reseña. Nos alegra saber que disfrutó de su estadía con nosotros mientras estuvo en el área de Pensacola. Esperamos volver a verte pronto.

10/10 - 훌륭해요

Mayte

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 30일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Devin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Andrew 님, 2023년 12월 18일
Thanks for the wonderful rating, We are glad to hear that you enjoyed your stay with us

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 6일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Carina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best hotels I’ve stayed at. They had everything that I needed in the room and breakfast every day with a large selection of items to eat and drink. I loved it, would definitely stay again!!!!
2023년 11월에 4박 숙박함
답변 제공: Andrew 님, 2023년 12월 6일
Thanks for the wonderful rating, We are glad to hear that you enjoyed your stay with us, and our breakfast. We look forward to your next stay with us.;l

10/10 - 훌륭해요

Emily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Andrew 님, 2023년 11월 16일
Thanks for the wonderful Rating, We are glad to hear that you enjoyed your stay with us while here in Pensacola.

10/10 - 훌륭해요

Thomas

Great stay
2023년 11월에 1박 숙박함
답변 제공: Holiday Inn Express Management 님, 2023년 11월 8일
Hi Thomas,We are excited to receive your rating! Thank you for taking the time to leave it. It was our pleasure to service you. We hope to see you again soon!

10/10 - 훌륭해요

ABRAHAM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service
2023년 10월에 3박 숙박함
답변 제공: Andrew 님, 2023년 10월 30일
Abraham, Thanks for the wonderful rating, We are glad to hear that you enjoyed your stay with us.

10/10 - 훌륭해요

Morgan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Andrew 님, 2023년 10월 30일
Thank you for the awesome review! We are so glad that our staff was able to make a great impression on you! We will let them know. We hope to see you again!

10/10 - 훌륭해요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 25일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Good Hotel
Clean, kind, easy. Good hotel, great service.
2023년 10월에 3박 숙박함
답변 제공: Holiday Inn Express Management 님, 2023년 10월 25일
Hi Jennifer,How awesome to know that we were able to accommodate you during your visit. We hope to see you again soon!

8/10 - 좋아요

Karen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and the decor was pleasant, the bed was very soft and cozy.
2023년 9월에 1박 숙박함
답변 제공: AGM 님, 2023년 10월 17일
Hi KarenThank you for staying with us. We are excited to hear that we were able to meet your expectations! We hope to see you again soon!

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely professional and kind during checkin. Despite a lizard in the room I was to be assigned, they were great at accommodating my arrival.
2023년 10월에 1박 숙박함
답변 제공: AGM 님, 2023년 10월 17일
Hi Mark,What an awesome review! We are so glad to hear that the staff made such a great impression on you. We pride ourselves in guest satisfaction so to hear that the team is exceeding expectations is a joy. We have shared your comments with them as well. We hope to see you again on your return to the area!

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay, friendly staff
The hot tub not working was disappointing, but as always the breakfast was amazing.
2023년 10월에 1박 숙박함
답변 제공: AGM 님, 2023년 10월 17일
Hi Chris,What an awesome review! We are so glad to hear that the staff made such a great impression on you. We pride ourselves in guest satisfaction so to hear that the team is exceeding expectations is a joy. We have shared your comments with them as well. We hope to see you again on your return to the area!

10/10 - 훌륭해요

Richard

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The folks that checked us is, really appreciated Shardays professional and friendly attitude.
2023년 10월에 2박 숙박함
답변 제공: Holiday Inn Express Management 님, 2023년 10월 11일
Hi Richard,What an awesome review! We are so glad to hear that the staff made such a great impression on you. We pride ourselves in guest satisfaction so to hear that the team is exceeding expectations is a joy. We have shared your comments with them as well. We hope to see you again on your return to the area!

8/10 - 좋아요

Fred

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Holiday Inn Express Management 님, 2023년 10월 6일
Hi Fred,Thank you for staying with us. We hope to see you again soon!

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 26일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 - 괜찮아요

Kaylee

가족 여행
2023년 9월에 2박 숙박함
답변 제공: Holiday Inn Express Management 님, 2023년 9월 20일
Greetings Kaylee,Thank you for staying with us. We are sorry to hear that we failed to meet your expectations. Guest satisfaction is our number one priority so we value your feedback. It is our hope that you will give us another try in the future.

10/10 - 훌륭해요

Karla Renae

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was delicious with nice options and the staff were super nice. The location of the hotel is good because it was about 10-20 minutes from a lot of places.
2023년 7월에 3박 숙박함
답변 제공: Andrew 님, 2023년 9월 18일
Karla, Thank you for your wonderful rating! We are glad you enjoyed yourself. We hope to see you again!

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 28일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 - 너무 별로예요

James

2023년 8월에 7박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 27일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Yolanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Andrew 님, 2023년 9월 4일
Hi Yolanda,Thank you for your rating! We hope to see you again!

8/10 - 좋아요

Ann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is great. My room was great. The area. (Outside of the immediate hotel) was not great and that is out of their control.
2023년 8월에 1박 숙박함
답변 제공: Andrew 님, 2023년 8월 30일
Ann, Thank you for your wonderful rating! We hope to see you again!

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 5박 숙박함
답변 제공: Holiday Inn Express Management 님, 2023년 8월 3일
Hi Christine,Thank you for your wonderful rating! We hope to see you again!

8/10 - 좋아요

Robert

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
This is completely adequate if your in town on business, visiting the military installation, or just passing through. Nothing about it is terrible, nothing about it is great. It’s completely adequate…oh and elevator is slow
답변 제공: Holiday Inn Express Management 님, 2023년 7월 31일
Hi Robert,Thank you for taking the time to leave us your honest review. We are glad you stayed. We hope to see you again soon!

10/10 - 훌륭해요

cathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Holiday Inn Express Management 님, 2023년 7월 28일
Hi Cathy,Thank you for staying with us. We are excited to hear that we were able to meet your expectations! We hope to see you again soon!

8/10 - 좋아요

Rena

가족 여행
Towel tyrants
They make you check out towels at the front desk and sign them back in after use… rather disappointing for a decent hotel
2023년 7월에 3박 숙박함
답변 제공: HIE Management Team 님, 2023년 7월 18일
Greetings,Thank you for staying with us. Unfortunately, due to so many of our pool towels going missing we had to figure out a way to keep track of pool towels for our guest. I would like to apologize for the inconvenience that this may have caused for you! We are working diligently to come up with a better plan, that may be more accommodating to our guest. Please know that your feedback is extremely valuable to us. We use feedback such as yours, to constantly evolve and make our hotel better. We hope you allow us the chance to service you in the near future!

10/10 - 훌륭해요

Stephen 님, St Petersburg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast area was very good. The woman in charge of it was great 👍
2023년 7월에 3박 숙박함
답변 제공: Holiday Inn Express Management 님, 2023년 7월 13일
Hi Stephen,Thank you for the awesome review! We are so glad that our staff was able to make a great impression on you! We will let them know. We hope to see you again!

6/10 - 괜찮아요

Deborah

가족 여행
별로예요: 숙박 시설 상태 및 시설
The pool was not cleaned. lots of leaves in it
2023년 7월에 3박 숙박함
답변 제공: Holiday Inn Express Management 님, 2023년 7월 11일
Greetings Deborah,Thank you for letting us know about your recent stay. We are sorry to hear that the pool was not up to your standards. We will reach out to our pool company to ensure that they address this issue. Thank you for letting us know.

10/10 - 훌륭해요

Alondra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was nice and clean and the room was spacious, but if you’re planning on going to the beach be prepared to drive at least 15-20min with no traffic. Other than that it was nice!
2023년 7월에 3박 숙박함
답변 제공: Holiday Inn Express Management 님, 2023년 7월 11일
Thank you for taking the time to leave us your review. We are glad to hear that we made a great impression on you. We hope that you come visit us again soon!

2/10 - 너무 별로예요

Mike

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wife got injured, trying to cancel room in the morning and was told we still had to pay for the room. Had to leave and get her to the doctor by our home.
2023년 7월에 3박 숙박함
답변 제공: Holiday Inn Express Management 님, 2023년 7월 11일
Greetings valued guest,We are sorry to hear about your wife. We hope that she is doing well. Unfortunately, since booked through Expedia, you will need to discuss your reservation with them. Our reservation through the 3rd party stated that you must stay 3 nights to receive the discount that you were given. Thank you for letting us know.

10/10 - 훌륭해요

KAREN REY

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was clean and comfortable. Breafast was better than average
2023년 7월에 3박 숙박함
답변 제공: Holiday Inn Express Management 님, 2023년 7월 11일
Hi Karen,Thank you for staying with us. We are so glad that you choice us as your accommodation local. We hope to see you again soon.

6/10 - 괜찮아요

Lisa

가족 여행
Saw a couple ants in our room. We only stayed one night. In my opinion it wasnt worth the money but i needed a hotel
2023년 7월에 1박 숙박함
답변 제공: Holiday Inn Express Management 님, 2023년 7월 5일
Greetings Lisa,We are very sorry to hear that we dropped the ball on your stay. We have placed this room on our pest control log to have it serviced. Thank you for letting us know. We take guest feedback to heart and hope that you will give us another try in the future.