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호텔 로렌스 여행 후기

3.5 out of 5
호텔 로렌스
2 South Court Street, Luray, VA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 136개 이용 후기 중 83개" "
평점 8 - 좋아요. 136개 이용 후기 중 37개" "
평점 6 - 괜찮아요. 136개 이용 후기 중 8개" "
평점 4 - 별로예요. 136개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 136개 이용 후기 중 3개" "

9.4/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

FRANK

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
It was okay
Bedroom, living room, bath coffee kitchen. This looks like a bed and breakfast without the breakfast. Our entrance opened to the outside but the majority of the hotels entrances open to the inside. The inside of the hotel is beautiful, some nice sitting areas, another kitchen, coffee machines and such. But this place is totally unattended, there's no humans that work here. Everything is done by text message, it's very odd. Plus there's cameras in all the public areas so they could see what's going on I suppose Very nicely decorated, a lot of antique type of fixtures and things. Everything is large space-wise. Cleanliness was another issue , our Oven had a takeout container that had about 3 in of mold growing on the outside of it. Some of the drawers in the unit had crumbled up napkins and kleenexes Door lock failed to let us in multiple times and even though we contacted our invisible staff, it was never fixed Would have been a lot less expensive to have stayed right up the street in a much nicer building with humans on staff
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

6/10 - 괜찮아요

James

10/10 - 훌륭해요

Angel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Tegegne

2022년 7월에 1박 숙박함

8/10 - 좋아요

Anjum 님, Washington

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms and hotel were nicely decorated. The location is a bit desolate and surrounded by parking lots and empty retail. We did not see an staff or guests during our 2 day stay.
2022년 7월에 2박 숙박함
답변 제공: Staff at Hotel Laurance 님, 2022년 7월 13일
Thank you for your nice comments. You are correct many guests leave out early to enjoy hiking or the caverns, tubing or river fun! Many do not return until late in the evening so it is hard to see people. Makes for a nice quiet stay for guests who want to lounge. We hope you enjoyed yourselves and will return in the future

8/10 - 좋아요

Richard

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 2박 숙박함

8/10 - 좋아요

Kimberly

좋아요: 직원 및 서비스
별로예요: 청결 상태
2022년 5월에 3박 숙박함
답변 제공: Team Laurance 님, 2022년 5월 24일
It was a pleasure having you visit us - we hope you had safe travels and will return soon

8/10 - 좋아요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice rooms, just need a coffee cup
2022년 5월에 1박 숙박함
답변 제공: Staff at Hotel Laurance 님, 2022년 7월 13일
Thank you for your review. Not everyone likes the glass coffee cups, sorry about that. We hope you enjoyed your stay and you will visit again.

10/10 - 훌륭해요

Steve

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old time feel
2022년 4월에 1박 숙박함
답변 제공: Team Laurance 님, 2022년 5월 24일
It was a pleasure having you visit us - we hope you had safe travels and will return soon

10/10 - 훌륭해요

Ralph 님, New York

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 3박 숙박함

10/10 - 훌륭해요

Max

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel, room was fabulous! Very convenient location.
2022년 4월에 1박 숙박함
답변 제공: Team Laurance 님, 2022년 4월 25일
Max - thank you so much, we are so glad you had a great time! We hope to see you again in the future.

10/10 - 훌륭해요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The online pictures don’t do the hotel justice. The property is far more attractive in person. If you are sensitive to scents, this might not be the property for you. Our room was overloaded with some sort of artificial fragrance and the bedding had an overwhelming fragrance that gave us headaches.
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

George 님, Lynchburg

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here for honeymoon. Would come back.
2022년 4월에 2박 숙박함
답변 제공: Team Laurance 님, 2022년 4월 12일
George - how lovely to have you visit us on your honeymoon! We wish the very best and hope to see you in the future.

10/10 - 훌륭해요

Juanita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a great stay! Can’t wait to come back!
2022년 1월에 1박 숙박함
답변 제공: Staff at Hotel Laurance 님, 2022년 3월 1일
Thank you so much for taking the time to give us a Review. We enjoyed having you as our guest, and look forward to seeing you again.

6/10 - 괜찮아요

Bailu

좋아요: 청결 상태, 직원 및 서비스
2021년 11월에 2박 숙박함

10/10 - 훌륭해요

Jeanine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 2박 숙박함
답변 제공: Hotel Front Desk 님, 2021년 10월 4일
Thanks Jeanine. It was nice to have you two back. Hope to see you every year :)

8/10 - 좋아요

Zeai

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property is a lovely well maintained old building. The only thing we didn't like was the weak internet and very limited TV channels.
2021년 9월에 2박 숙박함
답변 제공: Staff at Hotel Laurance 님, 2021년 9월 16일
Thank you so much for taking the time to give us your feedback and review. Our Wifi is free, and we do our very best for being in a Rural Area and a 200 Year Old Historic Building. We always try to help you with any issues that may occur. Thank you again for choosing to stay with us.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very quaint and had everything we needed. The only other thing I would suggest is a microwave in the room. Also the refrigerator was not getting cold enough. But was a very nice place.
2021년 8월에 2박 숙박함
답변 제공: Staff at Hotel Laurance 님, 2021년 8월 14일
Hi, we are so glad that you enjoyed your stay. Most of our rooms have a microwave. Always let us know what you need and we will try our best to assist you while you are visiting. We want you to have the perfect stay. Thank you so much for your review. Safe travels!

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 2박 숙박함
답변 제공: jackie 님, 2021년 7월 26일
Hi Dennis, thank you so much for such a great review. We hope that you can visit again in the future.

8/10 - 좋아요

실제 이용하신 고객

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very lovely and quaint hotel. We were very pleased with the stay and the staff. Happy to have this as an option as opposed to the various motels in the area. Big plus that this hotel is pet friendly. Very convenient to Luray Caverns. Restaurants and cafes were within walking distance. We felt very happy and cozy in our room, will only stay at Hotel Laurance if we are visiting the area.
2021년 6월에 2박 숙박함
답변 제공: jackie 님, 2021년 7월 6일
Thank you. It was so nice to read your review this morning; it is greatly appreciated. We are pleased that you enjoyed your stay with us and look forward to your return. It is guests like you that make our Hotel what it is!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nicely redone historic inn. Rooms were great with kitchens and the loft was perfect for our kids. Staff was nice and helpful. We were provided with a list of restaurants that were open which was helpful as there seemed to be a good number of things still closed or with limited hours.
2021년 6월에 1박 숙박함
답변 제공: Staff at Hotel Laurance 님, 2021년 7월 2일
We are so glad that you guys enjoyed your trip and time here at Hotel Laurance and that the kids had a good night's rest in the loft. You were such a nice family and we hope that you will visit with us again.

10/10 - 훌륭해요

Sandy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: jackie 님, 2021년 6월 27일
Thank you for the amazing review. We are so happy that you enjoyed staying with us and hope you will visit again!

10/10 - 훌륭해요

실제 이용하신 고객

2021년 2월에 1박 숙박함
답변 제공: jackie 님, 2021년 2월 28일
Thank you for that 5 out 5! We are so glad that you enjoyed your stay with us and hope that you will be back soon. Safe Travels

10/10 - 훌륭해요

Julianna 님, Baltimore, MD

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the cutest hotel! We absolutely adored the woman who checked us into our room (unfortunately I cannot remember her name). The room was clean, the hotel was cozy and overall it was the perfect thing we needed for a weekend getaway. I highly recommend this place.
2021년 1월에 1박 숙박함
답변 제공: Staff at Hotel Laurance 님, 2021년 1월 11일
Hi Julianna, We are so happy to hear that you enjoyed your weekend getaway. If you visit Luray in the future, we look forward to having you as our guest. Such a joy having you for the New Year and we appreciate our repeat guests. Thank you so very much for your recommendation of our Hotel. Thank you again,

10/10 - 훌륭해요

Leonid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Simply awesome!
Convenient location, comfortable beds, renovated, and just charming. Was a perfect couple's stay. Will definitely return!
2020년 12월에 2박 숙박함
답변 제공: Hotel Laurance 님, 2020년 12월 8일
Hi Leonid, We are so happy to hear that you enjoyed your stay and that we will get to see you again! We strive to make you as comfortable as possible, and we love our repeat guests. The convenience of our centrally located Hotel is definitely a plus for all of your planned activities. Thank you for choosing Hotel Laurance and for taking the time to give us a post-stay review. Thank you again, Staff at Hotel Laurance

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's not your average hotel room. This is an apartment! Separate bedrooms, living area with dining and kitchen. The decor is very nice. It feels like a special place.
2020년 3월에 1박 숙박함
답변 제공: Lauren 님, 2020년 3월 12일
Thank you very much for taking time to leave a review and thank you for the compliments. Most of our rooms are set up in this suite/apartment style. each rooms is decorated uniquely with different layouts and features. Each room has its own name and personality! We always encourage guests to try a new room each stay and are always happy to give recommendations. Thank you again and we hope we will see you again soon!

10/10 - 훌륭해요

STEPHANIE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Lauren 님, 2020년 3월 9일
Stephanie, It was so nice to meet you this weekend! We loved your energy! Thank you for taking the time to leave us a rating. It means so much knowing you enjoyed your trip to Luray and our hotel. We sincerely hope to see you in the future and recommend experiencing another room because they are all unique. Let us know if you would like recommendations!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 3월에 1박 숙박함
답변 제공: Lauren 님, 2020년 3월 9일
We are excited to know you enjoyed your stay at Hotel Laurance this weekend! Thank you for rating us so positively and we hope we will have the honor of seeing you again in the future!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
Poor customer service
In mid-January, my fiance and I reserved a room at the Hotel Laurance for a Valentine's Day getaway. We received confirmation of our reservation from Hotels.com, and believed everything was set for our stay. But, when we arrived at the hotel, we were told that although our reservation was in the computer system, the room was double booked. There were no other open rooms, and we could not stay there. The front desk employee told us this had happened a few times before (apparently, the system can glitch when two online reservation requests are submitted too close together, and this can result in a double booking). We understand that mistakes happen. But since the reservation was in the hotel's computer system and they could see room was double booked, this seems like something hotel employees should have caught early and notified us about, especially if it had happened a few times before. Overall, we were very disappointed with the customer service we received. The hotel staff suggested other places to stay, but at no point did the hotel offer to pay for our stay elsewhere, provide a voucher if we wanted to come back another time or offer any other measure to make things right. It was also Valentine's Day weekend, so other accomodations were limited The staff didn't accept any responsibility for what happened. They blamed the issue on Hotels.com, and the told us that if we had booked directly through the hotel, this wouldn't have happened. We ended up just driving home.
2020년 2월에 1박 숙박함
답변 제공: Lauren 님, 2020년 2월 19일
We would like to sincerely apologize for the inconvenience you experienced this Valentine’s Day weekend. We understand that a night away for a romantic holiday is a special occasion, and it is never our intention to ruin anything for anyone. We have reported the problem to Expedia and have been assured that the issue has been remedied to prevent this from happening in the future. We have also brought it to the attention of our reservation system that the guest who has been double booked does not appear in the system until their name has been searched. We never want to experience this problem again. Usually our guests experience unique and clean accommodations with friendly staff and guest service. Our hotel staff will always recommend other lovely independent properties in town when we are full or our hotel does not fulfill a guest’s specific needs. Our customer service did not meet your expectations this time, and we are very sorry for this. Thank you for voicing your concerns to allow us to correct the problem and do the best we possibly can moving forward.

10/10 - 훌륭해요

실제 이용하신 고객

2020년 1월에 2박 숙박함
답변 제공: Lauren 님, 2020년 2월 12일
Thank you so much for taking the time to give us a rating! We are happy to know that you enjoyed your stay at Hotel laurance and hope to see you again in the future!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 2박 숙박함
답변 제공: Lauren 님, 2020년 2월 12일
Thank you for leaving us a review. We appreciate all guest feedback. Please feel free to send us a message if you would like to let us know how we could improve your stay. We hope to see you again in the future!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 3박 숙박함
답변 제공: Lauren Hicks 님, 2019년 12월 28일
Thank you so much for taking the time to give our hotel a rating! We appreciate your feedback and are so glad to know that you enjoyed your stay. Come back and see us anytime!

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice thanksgiving retreat
Stayed during thanksgiving. Nice big room with a living room and kitchen. Shower takes a little while to warm up and the dish network loses signal often. But it’s a really nice hotel.
2019년 11월에 2박 숙박함
답변 제공: -Emma (Hotel Laurance) 님, 2019년 11월 30일
Thank you for taking the time to leave a response. We apologize for the tv issues. We are glad to hear that you enjoyed the rest of the your stay. We hope to see you in the future!

10/10 - 훌륭해요

May

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Luray Stay
Great location, beautiful rooms that were well decorated and roomy. Bed was very comfortable!
2019년 10월에 1박 숙박함
답변 제공: Emma (Hotel Laurance Staff) 님, 2019년 10월 26일
Thank you for taking the time to leave a review! We're glad to hear that you enjoyed your stay! We hope you choose to visit us in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique property, peaceful, quality of bedlinen and towels. Tastefully furnished, Direct TV.
2019년 10월에 2박 숙박함
답변 제공: Emma (Hotel Laurance Staff) 님, 2019년 10월 9일
Thank you for taking the time to leave feedback! We're glad you were able to relax and enjoy your stay here. Thank you for visiting and we look forward to having you in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Central location. Very private and quiet. Lovely decor.
2019년 9월에 2박 숙박함
답변 제공: Emma (Hotel Laurance Staff) 님, 2019년 10월 4일
Thank you taking the time to leave a review! We truly appreciate feedback. We're glad you enjoyed your stay and hope to see you in the future.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
Very quaint little hotel for a nice get away weekend.
2019년 9월에 2박 숙박함
답변 제공: Emma (Hotel Laurance Staff) 님, 2019년 9월 23일
Thank you for taking the time to leave a review! We're glad to hear that you had a relaxing stay. We hope to see you in the future.

10/10 - 훌륭해요

Sandy 님, Laurel, Delaware

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The refurbished old hotel is awesome. I love the way it is decorated and all the original finishes, etc. My only complaint would be the outside walkway had some water damage and was sagging.
2019년 8월에 1박 숙박함
답변 제공: Emma (Hotel Laurance Staff) 님, 2019년 8월 24일
Thank You for taking the time to leave a response. We always appreciate feedback. We're glad you enjoyed your stay and hope to see you in the future!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely rooms. Decorated beautifully. Nice to have the extra sitting room. Would definitely recommend
2019년 8월에 1박 숙박함
답변 제공: Emma (Hotel Laurance Staff) 님, 2019년 8월 18일
Thank you for taking the time to leave us such a positive response! We are glad you enjoyed your stay and hope to see you again in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 7월에 1박 숙박함
답변 제공: Lauren 님, 2019년 7월 31일
We are very sorry that your stay with us did not fully meet your expectations. We take our guests' concerns very seriously and would love to know if you have any feedback on how we could have improved your quality of stay. Thank you kindly.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: Hotel Laurance Staff 님, 2019년 7월 22일
Thank you for such a positive review! We appreciate you taking the time to write a response. Thank you for coming and we hope to see you in the future.

10/10 - 훌륭해요

Karin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Netter Aufenthalt
2019년 7월에 1박 숙박함
답변 제공: Hotel Laurance Staff 님, 2019년 7월 20일
We are happy to hear that you enjoyed your stay with us! Thank you for such a positive review. We hope that you will visit us in the future.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely property, very clean, staff extremely attentive. Happy to recommend to all
2019년 7월에 1박 숙박함
답변 제공: Lauren Hicks 님, 2019년 7월 16일
We are so happy to know that you enjoyed your stay at Hotel Laurance! We really appreciate you taking the time to leave us such nice feedback and I sincerely hope we will see you again in the future.

4/10 - 별로예요

Elizabeth

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Not worth the money!
Not worth the money! While the hotel is immaculate and has a fantastic aesthetic, it is not well-appointed. Basically, there is no staff at this hotel on a regular basis. Your name is on a card on the door with a code to enter your room and there is a number to call if you need something. At this price, I would expect turn-down service, a refrigerator in the room, and not to have to hear traffic noise. Oh, yes, this hotel sits right on the main street of the town and four of their rooms face it.
2019년 7월에 1박 숙박함
답변 제공: Lauren Hicks 님, 2019년 7월 10일
Hi Elizabeth, I am very sorry to hear that you did not find your stay with us to be satisfactory. We do our best to let guests know in advance that we are not fully staffed and that we are located along Main Street by having this information on our website and other booking channels. We take guest feedback very seriously and have added the heavy velvet black out curtains that were in your room to all four of the rooms on the Main Street side in the last year. This has helped with the noise as well as the morning sun, but we are always happy to recommend other rooms based on guest needs (location, noise, amenities) if you contact us prior to booking. Unfortunately yours was one of only two rooms that do not have full kitchens. Based on feedback such as yours from other guests, I am happy to say that we are hiring new staff this week to have someone on site in the evenings. We are always looking for ways to improve our guest experience, so thank you very much for taking the time to write a review.

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was one of the most unique and beautiful places I have ever stayed! We stayed in the 2 bedroom unit. It had everything we needed! And will definitely be back! Thanks
2019년 6월에 1박 숙박함
답변 제공: Teairra (Hotel Staff) 님, 2019년 6월 28일
We are happy to hear that you enjoyed your stay with us. Thank you for taking the time to write a review! We definitely hope to have you back! Thanks again!

4/10 - 별로예요

실제 이용하신 고객

2019년 6월에 1박 숙박함
답변 제공: Hotel Laurance Management 님, 2019년 6월 17일
Hello, I am very sorry to hear that you did not enjoy your stay at Hotel Laurance. If you have any feedback to provide, we take guest responses very seriously and would love to know how we can improve the quality of stay for future guests. Please let us know if there is anything we can do for you. Thank you for taking time to give us a rating.

10/10 - 훌륭해요

tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing charming hotel
I love this hotel. It is quaint and quiet. I was shocked at first at the check in process (they leave an envelope with your name and room access code on the door). But if you need anything during your stay you just call them. There is no front desk. The rooms are so cozy and like a home away from home. I will definitely stay here again.
2019년 6월에 2박 숙박함
답변 제공: Teairra (Hotel Staff) 님, 2019년 6월 19일
We are happy to hear that you enjoyed your stay at Hotel Laurance. Thank you for taking the time to write a review, we appreciate it. Our staff works very hard to make each guest feel right at home. Thank you for your feedback on our check in process, we are working to make this a little more convenient for the guest. We hope to see you back. Thanks again!

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel with excellent service.Staff responded to quickly to solve minor problem. I missed having a bar of soap in the bathroom.
2019년 5월에 2박 숙박함
답변 제공: Teairra (Hotel Staff) 님, 2019년 6월 19일
We are happy to hear that you enjoyed your stay at Hotel Laurance. Thank you for taking the time to write a review, we appreciate it. Our staff works very hard to make our guest feel right at home. We hope to see you back to stay with us again. Thanks again!

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Our check in was a key left taped on the side door. No one to help with our luggage and no elevator. A little difficult climbing up a flight of stairs. Our room was cute, bed very comfortable but overall not worth the $250.00 price.
2019년 5월에 1박 숙박함
답변 제공: Hotel Laurance Management 님, 2019년 6월 17일
Hello, Thank you for taking the time to leave us a review. I am sorry that you were not fully satisfied with your stay. We try to let guests know in advance that we are not fully staffed and it is likely you will be using our self check in process if you arrive after office hours. As we are a historic property in an almost 200 year old building, we do not have an elevator. We are currently working to change our check in process to make it more personable. Thank you again for your feedback.