We are sorry your stay didn’t meet your expectations.

Thank you, Ji hye. We are happy you enjoyed your stay.

Thanks for the perfect rating Eunha, we are glad you enjoyed your stay!

Thank you Wan Soo!

Janine, we are sorry you had issues with the music volume and noise from other guests. We appreciate your comments and will use the information to ensure lobby music is kept at levels that will not affect guest experience.

merci beaucoup pour cette merveilleuse critique!

Paul, you made our day. Thank you for sharing your lovely and informative review of Kixby. We are delighted that you enjoyed your stay and were pleased with your choice of our boutique hotel. We will look forward to seeing you again.

Thanks for mentioning the specialty water machines and all day coffee Julie. We are happy you found the hotel to your liking and the location convenient for seeing NYC.

Thank you for sharing the details of your stay at Kixby and that you would stay again. We do hope to welcome you again!

Thank you!

Thank you for letting us know you didn’t see the information about the fee when booking. We provide that information to all partners and it should appear on their booking site both in the Important information section and again in the detailed payment section. Please do contact us if that was not the case so we can make sure it is corrected.

Christina, we love knowing that Kixby is your home away from home and thank you for sharing a review for other travelers. We look forward to seeing you again.

How nice to know you had a terrific stay at Kixby, James. Thank you for the rating review.

Bedankt for leaving your review of Kixby, Andrea. We are happy you enjoyed our hotel and are working to improve our breakfast offerings. We hope you will stay with us again.

Hello Ava. While we truly appreciate the review and kind remarks about our staff, we are sorry you were unaware of the facilities fee. Perhaps someone other than you made the reservation? The fee is clearly stated on Expedia’s site, both in the important information section and again when showing the total cost of the stay. The registration card all guests sign at check in also shows the facilities charge. Our guest service agents receive training to inform guests of the fee at registration time, and we are reminding all our team of the importance of that action.

Beth, we are so happy you enjoyed your stay at Kixby and hope we see you again.

Thank you for your review. We are glad you had a good stay and we appreciate the information that your AC was not working as it should - our engineers are checking on it.

Thank you for taking the time to tell fellow travelers your impressions of Kixby -new are very happy you enjoyed your stay.

We are so glad you were pleased with your selection of Kixby.

Renee, we are so sorry you were unhappy with aspects of your stay. The mattresses are a deluxe type and should be totally comfortable - we have passed this information to housekeeping and engineering so that we can correct any issues with the beds. The climate control absolutely can either heat or cool a room depending on the guest preference and as we don’t see that you advised of any trouble with the thermostat during your stay we have now also passed that to the engineering staff. We thank you for mentioning the efforts of our staff and hope you will consider Kixby for a future visit.

It is always good to know when our guests have enjoyed their stay at Kixby. Thank you, Ryan.

Hello Erica - we appreciate that you took time to share your experience at Kixby and glad you enjoyed the terrific filtered water machine and our gift of a reusable water bottle.

We are sorry you encountered these issues which are absolutely not up to our standards - we consistently receive compliments about the sparkling cleanliness so we take this very seriously and have our housekeeping manager investigating. Thank you for noting the service and kindness of our staff and we hope you will consider staying with us again.

So glad you enjoyed staying at Kixby, Jamie. Thank you for letting us know.

And we love our repeat guests, Chela! Thank you for leaving a review and we will look forward to your return.

Angelique, what a wonderful informative review to share with fellow travelers. We greatly appreciate you took the time to provide this feedback and we will look forward to seeing you again!

Thanks, Chris. We are glad you enjoyed your stay.

It makes us happy to know you had an excellent stay. Thanks for letting us know.

Thank you, Jacqueline. We hope you return to stay with us on your next trip to NYC.

We are so happy you enjoyed your stay and we do hope to see you at Kixby again. Danke!

We are glad you were pleased with your room at Kixby, Patricia. Our fees, as you noted, are similar to most NYC hotels however the amenities provided are a very good value and include more than those mentioned in the review. We are sorry you were unhappy.

Thank you Mo, and we are pleased to know you enjoyed your stay.

Thank you, Dennis - we couldn’t be happier than to know you will be back. And we have noted recent comments about the elevator security key card issues which have been passed on to our engineers who are investigating.

Robert, we thank you for sharing the detailed review of your stay at Kixby and we are especially happy to know you would enjoy being our guest again in the future.

Thank you for your review and for the recommendation to fellow travelers.

Christopher, if we made your stay perfect it delights us. Your kind words and statement that Kixby is among the best hotels you have visited will be shared with our staff and we all thank you.

Thanks, Noreen! Our goal is to ensure guests have a wonderful stay and it makes us happy to know you enjoyed your visit at Kixby.

Thank you for that 5 star review, Wendy. It pleases us to know you enjoyed Kixby’s style and terrific central location and hope to see you again - perhaps a NYC visit for your birthday too!

Thanks Marc. We are pleased to know you were happy with your choice of Kixby.

Thanks, Amy. We appreciate the great rating, but that extra ‘!!” really made our day.

Thank you for your review Jefferson.

We appreciate the mention of our staff’s friendliness and are glad to know you had a very nice stay at Kixby.

Thank you Linda. We are very happy you had a good visit and that you had a chance to experience Black Tap, the terrific restaurant at Kixby.

While our boutique hotel is a modest size, most guests are happy with the personal service and attention they receive and find the rooms a good size for New York City. We are sorry you were not pleased with your choice of Kixby.

Hello Debra. While your rating indicates your stay was okay, we would welcome the opportunity to know where we could have made improvements so you would have enjoyed a wonderful experience at Kixby. If you have the time please do reach out directly to tell us more.

It’s very gratifying to know you had a wonderful stay at Kixby. Thank you, Dustin.

Thank you - we’re happy to know you had a good stay.

Thank you for posting a review, Hanna, and we hope you will stay with us again.

Thank you for letting us know you were happy with your choice of Kixby.