스위트 | 고급 침구, 미니바, 객실 내 금고, 방음 설비

쿨룸스 팔라시오 비야파네스 여행 후기

5 out of 5
쿨룸스 팔라시오 비야파네스
Calle Santiago 31, Seville, Seville

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 848개 이용 후기 중 652개" "
평점 8 - 좋아요. 848개 이용 후기 중 149개" "
평점 6 - 괜찮아요. 848개 이용 후기 중 33개" "
평점 4 - 별로예요. 848개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 848개 이용 후기 중 0개" "

9.8/10

청결 상태

9.8/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
스페인 여행 중에 가장 만족스러웠던 호텔입니다. 호텔이 너무 아름답고, 직원 서비스도 최상 모든 것이 만족스러웠습니다. 매우 까다로운 저에게도 다시 한번 찾고 싶은 호텔이었네요
2023년 6월에 2박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2023년 7월 3일
친애하는 손님,정말 멋진 후기입니다! 시간을 내어 작성해 주셔서 대단히 감사합니다. 에어비앤비가 매일 성장하고 지속적으로 개선하는 데 도움이 되는 고객님 같은 의견을 받아 기쁘게 생각합니다. 숙박이 즐거우셨고 서비스가 기대에 부응했다는 소식을 들으니 저희도 매우 기쁩니다. 저희 직원들은 고객이 최대한 즐거운 시간을 보낼 수 있도록 매일 노력하고 있습니다. 다시 방문해 주시고 가족과 친구에게 추천해 주시기를 진심으로 바랍니다. 감사합니다, 로라 페이지오 고객 관계 관리자 팔라시오 데 빌라파네스 바이 쿨룸스 매너 호텔

10/10 - 훌륭해요

HYESUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
감동적인 궁전에서의 숙박
친절한 직원들과 아름다운 룸 컨디션은 감동적인 숙박
2019년 6월에 2박 숙박함
답변 제공: Desirée M.Villaverde (Guest Relations Director) 님, 2019년 7월 9일
고객님께 Hyesun 앞으로도 최상의 서비스를 제공하여 고객님의 기대에 부응할 수 있도록 항상 최선을 다하겠습니다.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깔끔하고 친절한 서비스
직원분들이 아주 친절하셨고 호텔 청결도가 아주 좋았습니다!! 푹 쉬다 갑니다^^
2019년 2월에 1박 숙박함
답변 제공: Desirée M.Villaverde (Guest Relations Director) 님, 2019년 2월 27일
고객님께 앞으로도 최상의 서비스를 제공하여 고객님의 기대에 부응할 수 있도록 항상 최선을 다하겠습니다. 저희 숙박 시설을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5성급 클라스
5성급이 역시 다르네요
2018년 12월에 1박 숙박함
답변 제공: Desirée M.Villaverde (Guest Relations Director) 님, 2018년 12월 28일
고객님께 앞으로도 최상의 서비스를 제공하여 고객님의 기대에 부응할 수 있도록 항상 최선을 다하겠습니다. 저희 숙박 시설을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

10/10 - 훌륭해요

HEEYOUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 훌륭
5성급 호텔답게 친절한 스텝과 서비스. 아늑하고 럭셔리한 객실. 훌륭한 위치가 돋보이는 호텔이었습니다. 특히 2박 3일 동안 호텔에서 마주친 모든 스텝들이 정말로 친절하고 밝아서 인상적이었습니다. 다음에 마드리드에 들리면 꼭 다시 묵고싶네요.
2018년 11월에 1박 숙박함
답변 제공: Desirée M.Villaverde (Guest Relations Director) 님, 2018년 12월 9일
안녕하세요 HEEYOUNG We would like to thank you very much for taking the time to leave a review of your stay at Villapanés. We are thrilled to hear you are enthusiastic about the service our Team Members gave you, since they always go above and beyond to make our Guests feel happy and satisfied. We are looking forward to welcoming you back at our hotel in the near future. 앞으로도 최상의 서비스를 제공하여 고객님의 기대에 부응할 수 있도록 항상 최선을 다하겠습니다.

6/10 - 괜찮아요

shannen 님, seoul

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
관광지에서 멀어서 불편하다. 호텔로비는 이쁘지만 객실상태나 샤워시설이나는 가격대비 꽤 떨어진다. 직원들은 친절하다. 다른 서비스는훌륭하다
2018년 10월에 3박 숙박함
답변 제공: Desirée M.Villaverde (Guest Relations Director) 님, 2018년 11월 2일
Shannen 고객님께 Thank you very much for taking the time to review our Hotel.We constantly work on improving our guests’ satisfaction; therefore, your feedback, positive or negative, helps us to see our product through the eyes of our guests and is highly valuable to us. I am really sorry to read that your room experience was not as satisfactory as it should have been and I would like to apologise for that, we work tirelessly to ensure our clients are thrilled with the outcome of our bathroom design, we offer private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries. Should you ever consider to come back to Seville, we would be more than happy to have the chance to restore your faith in our hotel and we will surely do all our best to organize for you a memorable stay. 앞으로도 최상의 서비스를 제공하여 고객님의 기대에 부응할 수 있도록 항상 최선을 다하겠습니다. 감사합니다.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족
굉장히 만족. 넓고 친절함.
2018년 7월에 2박 숙박함
답변 제공: Desirée M.Villaverde (Guest Relations Director) 님, 2018년 8월 24일
尊敬的 我们将一如既往地努力。也期待着再次为您服务。您的五星评分及反馈对我们而言很重要. 祝愿您有美好的一天!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
세련된 호텔!
관광하기에는 위치가 엄청 좋은 편은 아니지만 그래도 도보로 이동할 만합니다. 택시는 바로 잡긴 어렵고 무조건 콜불러야됩니다. 방은 넓고 세련되어서 너무 멋져요! 다음에도 또 가고싶은 생각 있습니다~
2018년 5월에 2박 숙박함
답변 제공: Desirée M.Villaverde (Guest Relations Director 님, 2018년 5월 21일
Dear guest: Thank you for taking the time to write to us on our hotel.com page following your recent stay with us.We deeply regret the mentioned inconveniences because we attain top value with our team spirit as one. They are always willing to help, give advice on places to go and solve any questions you may have about transports. Let me mention mention that Hotel Palacio de Villapanés has a convenient location in the eastern side of the Casco Antiguo, Seville’s charming historic center. It is a quiet spot a little away from the hustle and bustle of the main tourist areas, but still within a 10-minute walk from most sights. We hope to have the opportunity to welcome you again in order to provide the best experience and make your stay unforgettable. Best regards, 감사합니다.

8/10 - 좋아요

성은

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location to historical places
The hotel we stayed for 2 days was well located for walking to historical places in 10-15 minutes. Also it was comfortable atmosphere, friendly staffs and free minibar. Highly recommended!!
2017년 12월에 2박 숙박함
답변 제공: Desirée M.Villaverde (Guest Relations Director) 님, 2018년 1월 19일
Dear guest: We are glad to know that our service met your expectations, and your satisfaction is our main reward.We remain at your entire disposal and will be very happy to serve you again in a future occasion. Kind regards,

8/10 - 좋아요

SEON KIH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
굉장히 친절함. 미니바 무료...
2017년 11월에 1박 숙박함

10/10 - 훌륭해요

JAEWON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
선택을 주저할 필요가 없습니다.
정말 아름답고 완벽한 호텔입니다. 바르셀로나와 마드리드 등지의 엉망인 호텔과 비슷한 가격이면서 굉장히 넓고 우아한 객실을 가지고 있습니다. 침실은 욕실과 파우더룸 화장실 냉장고 옷장등이 위치한 전실과 별도의 문으로 분리되어 현관밖의 소리와 완벽히 독립됩니다. 우아하고 고풍스런 실내인테리어에도 불구하고 가구나 설비들은 낡은느낌이 전혀 없으며 놀라울정도로 청결했습니다. 비록 내부전망이지만 별도의 발코니가 객실에 있으며 2일 머무는동안 하우스키핑도 완벽했습니다. 직원들은 친절하며 조식메뉴또한 부족함이 없습니다. 정말 스페인의 대도시를 돌아다니며 지친몸을 완벽히 회복시켜주는 호텔이었습니다. 어떻게 이렇게 완벽한 호텔이 이런장소에 있을수 있는지 궁금할 정도입니다.
2017년 4월에 2박 숙박함

10/10 - 훌륭해요

YE RIM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
모든 면에서 매우 훌륭해요-
위치가 터미널에서도 멀지 않았고 세비야 대성당에서 그다지 멀지 않음에도 굉장히 조용했어요. 실내, 서비스, 청결도 어느 것 하나 부족한게 없었습니다. 체크인할 때 여기저기 보여주면서 설명도 해주고, 1층에 레스토랑이 있어서 그런지 룸서비스 시켜먹었는데 맛있었어요. 전 021호에 묵었었는데, 개인적으로는 화장실과 샤워실이 좀 어두운 것 빼고는 아주 만족스러운 숙박이었습니다. 파티오도 따로 있었고, 아, 미니바가 모두 무료제공이었는데 마실만한게 많았어요 *^^*
2017년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Ju-Hee 님, South Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 호텔.
매우 친절. 별 다섯개. 아주 넓은 방. 조금 어둡긴 하지만 무척 편안. 시내에 위치. 도보이동 가능. 길찾기 어렵다고 하지만, 세비야 중심가의 모든 골목은 복잡하기에, 그리 특별한일은 아님. 주소를 보여주면 모든 택시기사가 한번에 찾아감. 버스정류장 가까움. 산타후스타 역까지 걸어서 이동 가능.

10/10 - 훌륭해요

Valeria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel, beautiful room, good food, walking distance to main attractions, great customer service, best bed ever! Would totally recommend this hotel!!
2024년 3월에 4박 숙박함
답변 제공: CoolRooms Hotel Palacio de Villapanés 님, 2024년 3월 28일
Dear Valeria, We sincerely appreciate your feedback and the time spent writing it. It is a pleasure to know that they enjoyed the stay and that my colleagues attended toed to them according to their wishes.We hope to welcome you again in the near future.Best regards, Valeria Bellot Guest Relations Manager Hotel Palacio de Villapanés by CoolRooms Manor Hotels

10/10 - 훌륭해요

Harry 님, GRAND CAYMAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and always willing to assist us.
2024년 3월에 5박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 3월 15일
Dear Harry, Thank you very much such a wonderful review. We are delighted to know that our team exceeded your expectations, we give a personalized service and always strive for excellence.We would love to welcome you back to our historic palace. Kind regards, Valeria Bellot Guest Relations Manager Hotel Palacio de Villapanés by CoolRooms Manor Hotels

10/10 - 훌륭해요

Jeffrey

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A beautiful hotel in a very convenient location, the staff were very helpful. The shower was a bit complicated, but once you figured it out it was great.
2024년 3월에 2박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 3월 15일
Dear Jeffrey, We appreciate the time you took to write this review. We are delighted to know that we were able to meet your expectations and that you enjoyed so much your stay with us. We would me more than happy to welcome you back in a near future to our palacio and to the beautiful city of Sevilla. Kind regards, Valeria Bellot Guest Relations Manager Hotel Palacio de Villapanés by Coolrooms Manor Hotels

10/10 - 훌륭해요

Ken

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is further from the main shopping and restaurants then implied online and very dark, with hard to navigate streets, for walking around at night. When we inquired about parking only option given was valet, found out I could park on the street for free and stay in the spot as long as we had the spot, which we did.
2024년 3월에 2박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 3월 15일
Dear Ken, Thank you very much for your review and the time you took to write it. The special thing about Seville is being able to get lost in the narrow streets that lead you to historic buildings like our hotel. Our car park is closed and private, therefore our clients cars are protected and we are also at their fully disposal for when they need the car. We will be more than haooy to welcome you back in a near future. Kind regards, Valeria Bellot Guest Relations Manager Hotel Palacio de Villapanés by CoolRooms Manor Hotels

10/10 - 훌륭해요

Kate

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel, the staff were lovely, the location was ideal within walking distance to everything. No negatives whatsoever.
답변 제공: Hotel Palacio de Villapanés 님, 2024년 3월 15일
Dear Kate, We are delighted to know how wonderful was your stay, we truly hope we can welocme you back to our beautiful palacio. Kind regards, Valeria Bellot Guest Relations Manager Hotel Palacio de Villapanés by Coolrooms Manor Hotels

10/10 - 훌륭해요

Talat 님, london

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location Great staff Excellent recommendations made by the staff Great hotel too
2024년 2월에 4박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 3월 6일
Dear Talat, We are delighted to know that our team made your stay exceed your expectations and were able to provide great recommendations, we always strive for excellence. We look forward to welcome you back to our sevillian palace in a near future. Best regards, Valeria Bellot Guest Relations Manager Palacio de Villapanés by CoolRooms Manor Hotels

10/10 - 훌륭해요

Dalton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely beautiful hotel. Luxurious and cool.
2024년 2월에 2박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 3월 6일
Dear Dalton, Thank you very much for the high score you have given us after your visit to our CoolRooms Palacio de Villapanés. We look forward to host you again in the future.Best regards, Valeria Bellot Guest Relations Manager Palacio de Villapanés by CoolRooms Manor Hotels

10/10 - 훌륭해요

Carol 님, Sedona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous hotel. Staff are wonderful
2024년 2월에 7박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 3월 5일
Dear Carol, We appreciate the time you took in rating our establishment. We are happy to know that you enjoyed your stay and that our team was able to meet your expectations. Best Regards, Valeria Bellot Guest Relations Manager Hotel Palacio de Villapanés by CoolRooms Manor Hotels

10/10 - 훌륭해요

Alvaro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 2월에 7박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 3월 5일
Dear Alvaro, Thank you so much for giving us such a high rate, we are happy to know that you enjoyed your stay in Sevilla. We look forward to welcome you back. Best regards, Valeria Bellot Guest Relations Manager by CoolRooms Manor Hotels

10/10 - 훌륭해요

Adam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a stunning hotel with an amazing staff! The location is excellent (close to most of the top attractions) in an older part of town that is really charming. The rooms were great - definitely a five star experience. I would recommend it to anyone.
2024년 2월에 2박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 3월 5일
Dear Adam,We sincerely appreciate your review and the time you took to write it. It is a pleasure to know that you thoroughly enjoyed your stay and that the staff seemed to live up to your expectations. For us to know that you enjoyed the experience and that we certainly hope you will remember us in the future should you visit our wonderful city is the ultimate reward.Best regards, Valeria Bellot Guest Relations Manager Hotel Palacio de Villapanés by CoolRooms Manor Hotels

10/10 - 훌륭해요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely breathtaking hotel with the feel of a Moroccan Riad. Every single staff member was so friendly and helpful and attentive. Bar on site made delicious cocktails, spa was fabulous and sunsets on the roof with views of Seville were the cherry on top. Can’t wait to come back
2024년 2월에 2박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 3월 5일
Dear Brittany,First of all, we are delighted to receive such a nice review from you. We will be more than happy to welcome you back to our wonderful sevillian palace. We encourage you to recommend us to your family and friends.Best Regards, Valeria Bellot Guest Relations Manager CoolRooms Palacio de Villapanés by Manor Hotels

10/10 - 훌륭해요

Russell

2024년 2월에 2박 숙박함
답변 제공: CoolRooms Hotel Palacio de Villapanés 님, 2024년 3월 28일
Dear Russell, Thank you for taking the time to rate our establishment. It is a pleasure to know that you enjoyed your stay. We look forward to welcoming you soon.Best Regards, Valeria Bellot Guest Relations Manager Hotel Palacio de Villapanés by CoolRooms Manor Hotels

10/10 - 훌륭해요

Avik

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is one of the best hotels I've stayed in, in terms of service. The staff is very friendly and helpful and more importantly always one step ahead in anticipating your needs. The hotel is nice as well and is actually a renovated old house. We had a great time in Seville!
2024년 1월에 2박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 2월 8일
Dear Avik, First of all, thank you very much for such a wonderful review, our biggest satisfaction its to accomplish the expectations of the clients and in some occasions overcome them. Accomplish the standards of quality and service guided by the excellence it is part of our philosophy. We hope we can welcome you back to our hotel in a near future. Best regards, Valeria Bellot Guest Relations Manager Hotel Palacio de Villapanés by Coolrooms Manor Hotels

10/10 - 훌륭해요

Adam 님, London

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with excellent staff and beautiful room
2024년 2월에 2박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 2월 5일
Dear Adam, Thank you very much for taking the time to write a review. It is a pleasure to receive such a positive review and to know that we were able to meet your expectations. Best Regards, Valeria Bellot Guest Relations Manager Hotel Palacio de Villapanés by Coolrooms Manor Hotels

10/10 - 훌륭해요

Mohd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful in every aspect
2023년 12월에 3박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 2월 3일
Dear Mohd, We appreciate your comment and the time you took to write it, it is a pleasure to receive such positive feedback.We are looking forward to welcome you back in a near future.Best regards, Valeria Bellot Guest Relations Manager Hotel Palacio de Villapanés by Coolrooms Manor Hotels

10/10 - 훌륭해요

Kyle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property blew us away because of how beautiful it was. Truly like stepping into another world. We adored staying here and the staff all went above and beyond to make our stay the best it could possibly be. The facilities were excellent, the room was so comfortable, the spa was lovely, and the bar was perfect. If you want a relaxing & luxurious oasis in Sevilla, stay here.
2024년 1월에 5박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 1월 25일
Dear Kyle, We appreciate the kind words you have dedicated to us and the time you have taken to write your wonderful review. We are delighted to hear that you found our staff to be friendly and we are thrilled that we were able to meet your expectations. It would be a real pleasure to host you in the near future and to have you recommend us to your friends and family. Best regards,Valeria Bellot Guest Relations Manager Hotel Palacio de Villapanés by Coolrooms Manor Hotels

10/10 - 훌륭해요

Pedro

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Espectacular habitación e instalaciones en general!!
2024년 1월에 1박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 1월 25일
Estimado Pedro, Le agradecemos su comentario y el tiempo que ha dedicado a escribirlo. Esperamos sinceramente que nos visiten nuevamente y que podamos ofrecerles una experiencia inolvidable. Un cordial saludo, Valeria Bellot Guest Relations Manager Hotel Palacio de Villapanés by Coolrooms Manor Hotels

10/10 - 훌륭해요

Roupen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 2월 3일
Dear Roupen, We deeply appreciate your time and your comment. It would be a pleasure to welcome you again in the future. Best regards,Valeria Bellot Guest Relations Manager Hotel Palacio de Villapanés by Coolrooms Manor Hotels

10/10 - 훌륭해요

Irina

2023년 12월에 4박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 1월 25일
Dear Irina, It is with great pleasure that we receive your feedback and high rating. We would be delighted to welcome you again in the future.Best regards, Valeria Bellot Guest Relations Manager Hotel Palacio de Villapanés by Coolrooms Manor Hotels

10/10 - 훌륭해요

Merab

2023년 12월에 3박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2024년 1월 25일
Dear Merab, We appreciate your comment and the time you have taken to write it. It is a pleasure to know that your stay was perfect. Best regards, Valeria Bellot Guest Relation Manager Hotel Palacio de Villapanés by Coolrooms Manor Hotels

10/10 - 훌륭해요

Yelena

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing stay in this gorgeous historical hotel! The hotel staff was super nice and helpful. Especially Jose and Marina! I can’t wait to go back!
2023년 12월에 3박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2023년 12월 25일
Dear Ms. Yelena, We appreciate your comment and the time you took to write it. It helps us a lot to know the opinion of our customers as it helps us to keep improving and evolving towards excellence. Our staff strives every day to offer you the best of experiences in our wonderful city, full of tourist attractions to visit. It is a pleasure to know that you thoroughly enjoyed your stay with us and we hope you will visit us again in the near future. Best regards, Laura PageoGuest Relation ManagerHotel Palacio de Villapanés by Coolrooms Manor Hotels

10/10 - 훌륭해요

Ayse

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2023년 12월 25일
Dear @ Ayse, We appreciate your comment and the time you took to write it. It helps us a lot to know the opinion of our customers as it helps us to keep improving and evolving towards excellence. It is a pleasure to know that you thoroughly enjoyed your stay with us and we hope you will visit us again in the near future. Best regards, Laura PageoGuest Relation ManagerHotel Palacio de Villapanés by Coolrooms Manor Hotels

10/10 - 훌륭해요

Woo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really unique and nice hotel. Staff were incredible and extremely welcoming as well as helpful. The property is so unique and maybe a little farther away from city center than other hotels but really worth it. Also restaurants in area were more authentic visited by locals. There is a local supermarket nearby where you can buy water and snacks. Everything is within 10 mins walk. The walk to hotel from Cathedral is safe and charming with cafes and gelato stops all along the way. Really excellent staff and beautiful hotel! Staff are professionals dedicated to their work and hotel. Loved talking to them and getting their advice
2023년 12월에 2박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2023년 12월 25일
Dear Mr. Woo, We appreciate your comment and the time you took to write it. It helps us a lot to know the opinion of our customers as it helps us to keep improving and evolving towards excellence. It is a pleasure to know that our staff attended you at all times as they deserve and offered recommendations on restaurants and visits to the main monuments. Our hotel, located just 10-15 minutes from the main attractions of the city, is located in a strategic point to visit the main attractions of the city of Seville in a comfortable way. We hope you will visit us again in the near future. Best regards, Laura PageoGuest Relation ManagerHotel Palacio de Villapanés by Coolrooms Manor Hotels

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel très bien située, avec très bons services
Très bel hôtel avec très bons services, mais me semble un peu cher comparée à d’autres hôtels semblables
2023년 12월에 3박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2023년 12월 18일
Cher Monsieur Daniel,Nous vous remercions pour votre commentaire et pour avoir pris le temps d'évaluer votre séjour parmi nous. Ce fut un plaisir de vous accueillir pendant votre séjour à Séville et je suis sûr que mes collègues ont été ravis de vous servir pendant que vous étiez nos invités. Nous regrettons que nos services n'aient pas été à la hauteur de nos prix. Nous espérons sincèrement que votre expérience vaut la peine d'être recommandée à votre famille et à vos amis et nous nous réjouissons de vous revoir lors de votre prochaine visite à Séville. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, Laura PageoResponsable des relations avec les clientsHôtel Palacio de Villapanés par Coolrooms Manor Hotels

10/10 - 훌륭해요

Svetlana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel Palacio de Villapanés 님, 2024년 2월 15일
Dear Svetlana, We appreciate your review and the time you took to write it.It is a pleasure to know that you enjoyed your stay and that we achieved our goal of making you feel comfortable.We hope to have the pleasure of welcoming you back soon.Best regards, Valeria Bellot Guest Relations Manager Hotel Palacio de Villapanés by Coolrooms Manor Hotels

10/10 - 훌륭해요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff and a lovely hotel
2023년 12월에 1박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2023년 12월 6일
Dear Jonathan, We appreciate your comment and the time you have taken to evaluate your stay with us. Our staff strives daily to ensure that our customers enjoy the experience and human warmth that we try to make them feel during their stay. It is a pleasure to know that you thoroughly enjoyed your stay and that you will stay with us again in the future. Best regards, Laura Pageo Guest Relation ManagerHotel Palacio de Villapanés by CoolRooms Manor

10/10 - 훌륭해요

Anneliese 님, Miami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay here was wonderful. The building is beautiful and the rooms are all elegant and clean.
2023년 11월에 3박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2023년 12월 6일
Dear @Anneliese, We appreciate your comment and the time you took to evaluate your stay with us. Our property, an 18th century palace, is a wonderful property to host our most valued guests. Our customer service will try to make your stay an unforgettable experience and we will do everything we can to make it happen.It will be a pleasure to welcome you again in the near future, and we hope you will recommend us to your family and friends. Best regards, Laura Pageo Guest Relation ManagerHotel Palacio de Villapanés by CoolRooms Manor

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel, excellent service and in a very good location on a quiet street. I would stay there again.
2023년 11월에 3박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2023년 12월 6일
Dear @Charles, We appreciate your comment and the time you took to evaluate your stay with us. Knowing that you would stay with us again is the best gift a guest can give us when leaving the hotel. Every day we work to create this feeling and we put all our efforts to achieve it. It will be a pleasure to welcome you again, Best regards, Laura Pageo Guest Relation ManagerHotel Palacio de Villapanés by CoolRooms Manor

8/10 - 좋아요

Vishal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very clean and the staff was very friendly. Only negative point is the spa which is very small and jacuzzi doesn’t have bubbles. Overall we had a pleasant stay.
2023년 11월에 2박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2023년 12월 6일
Dear @Vishal,We appreciate your comment and the time you took to evaluate your stay with us. Our staff works daily to make your experience complete and we are delighted that in your case the experience was complete.We will pass on your comment about the Spa to the managers and hope that overall you will have a good memory of your stay. Best regards, Laura Pageo Guest Relation ManagerHotel Palacio de Villapanés by CoolRooms Manor

10/10 - 훌륭해요

TARIKA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing property snd the service was excellent. Great breakfast as wel
2023년 11월에 4박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2023년 12월 6일
Dear @Tarika, We appreciate your comment and the time you took to evaluate your stay with us. Our staff works daily to ensure that your experience is complete and that you return home looking forward to staying with us again. It is a pleasure to know that you enjoyed your stay and we look forward to welcoming you back in the near future.Best regards, Laura Pageo Guest Relation ManagerHotel Palacio de Villapanés by CoolRooms Manor

10/10 - 훌륭해요

Nicole

좋아요: 숙박 시설 상태 및 시설
AMAZING!
Cool rooms was an amazing experience from the start to finish. We had the most amazing accommodations. The rooms are beautiful with tall ceilings, the staff is amazing and the food is so good! Make sure to eat breakfast in the restaurant and enjoy a drink on the terrace! Will be back again!
2023년 11월에 2박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2023년 11월 8일
Dear Nicole, We appreciate your comment and your interest in our Hotel Palacio de Villapanés. What a great pleasure to know that you fully enjoyed your stay and that it was an unforgettable experience. It would be a pleasure to welcome you again in the near future when you visit Seville. Our breakfast is specially designed to suit the tastes of our most special guests. Please receive a warm greeting from the whole team, Laura PageoGuest Relation ManagerHotel Palacio de Villapanés by Coolrooms Manor Hotels

10/10 - 훌륭해요

gabriela

2023년 11월에 1박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2023년 12월 6일
Dear @Gabriela,We appreciate your comment and the time you took to evaluate your stay with us. It is a pleasure to know that you enjoyed your stay and we will be glad to welcome you again. Best regards, Laura Pageo Guest Relation ManagerHotel Palacio de Villapanés by CoolRooms Manor

8/10 - 좋아요

Kurt

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
very nice with a but.....
Hotel is heel goed gelegen en goed bereikbaar. De gebouwen zijn heel origineel en typisch voor de stad. Kamers zijn ruim en net, personeel professioneel. Minpunt voor een toch wel 5 sterren hotel vond ik de kamer/service. De intentie om problemen op te lossen werd verbaal wel meegegeven door het receptie personeel maar niet altijd uitgevoerd.(vb douche probleem bleef onopgelost zonder verdere uitleg, elke dag een tekort aan glazen op de kamer) Wij kregen kamer 013 die net na/naast de receptie gelegen is met ramen onder grond niveau aan de straat kant. Niet meteen het gedroomde uitzicht met de mogelijkheid om een raam eens open te zetten.
2023년 10월에 3박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2023년 11월 8일
Dear Kurt, We appreciate your comment and your interest in our Hotel Palacio de Villapanés. We are sorry to hear that your experience was not entirely satisfactory. We would have liked to know your opinion during your stay with us in order to show you other available rooms. Each room in our property is different, being a heritage building we strive to adapt as much as possible to the requirements of our customers. Please receive a warm greeting from the entire team and we sincerely hope that you will give us a renewed opportunity in the near future. Laura PageoGuest Relation ManagerHotel Palacio de Villapanés by Coolrooms Manor Hotels

10/10 - 훌륭해요

André

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Schönes Hotel, schlichtes elegantes Ambiente, hochwertig bodenständige Zimmer, super freundliches Personal, prima Abendessen. Zum Hof kann es abends etwas lauter sein. Blick von der Dachterrasse auf die entfernte Kathedrale ist schön. Das Hotel liegt etwas außerhalb des Zentrums, ist aber noch gut fußläufig zu erreichen und abseits des Trubels ein Ruhepunkt.
2023년 10월에 3박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2023년 10월 20일
Lieber André ,Wir freuen uns über Ihren Aufenthalt und Ihren Kommentar zu unserem Hotel Palacio de Villapanés.Es freut uns zu wissen, dass das Personal Sie während Ihres Aufenthaltes richtig begleitet und beraten hat und dass Sie Ihren Aufenthalt bei uns in vollen Zügen genossen haben.Unser Hotel befindet sich in der Altstadt von Sevilla, einer der größten Altstädte Europas und nur 10 Minuten Fußweg von den wichtigsten Sehenswürdigkeiten der Stadt entfernt.Wir freuen uns darauf, Sie bei Ihrem nächsten Besuch in Sevilla wieder begrüßen zu dürfen und hoffen, dass Sie uns Ihrer Familie und Ihren Freunden weiterempfehlen werden.Mit freundlichen Grüßen,Laura PageoGuest Relation ManagerHotel Palacio de Villapanés von Coolrooms Manor Hotels

10/10 - 훌륭해요

maritza

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was beautiful and the staff was friendly. Good food and drinks. We were very happy with them.
2023년 10월에 2박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2023년 10월 20일
Dear Mrs. Maritza,It is a pleasure to know that you enjoyed your stay with us and that you took the time to write a wonderful review about your stay with us.We hope that your overall experience was satisfactory as you told us and that you will recommend us in the future to your family and friends.Best regards,Laura PageoGuest Relation ManagerHotel Palacio de Villapanés by Coolrooms Manor Hotels

10/10 - 훌륭해요

Colin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property in a perfect location. Amazing outdoor patio. Wonderful facilities. Room was spacious with tall ceilings. Highly recommended.
2023년 10월에 2박 숙박함
답변 제공: Hotel Palacio de Villapanés 님, 2023년 10월 15일
Dear Colin,We appreciate your comment and the time you took to write it.It is a pleasure to see that our hotel lived up to your expectations and that it was a great experience.Our facilities are designed to create a wonderful experience for our guests and we always think about creating this feeling that we seem to have managed to grow in you. It will be a pleasure to welcome you again the next time you stay in Seville and to welcome your family and friends.Best regards, Laura PageoGuest Relation ManagerHotel Palacio de Villapanés by Coolrooms Manor Hotels